I closed my Frontier internet service out when I moved because they do not service my new address…read morewhen I inquired about transferring my service. The effective date was two days into the next billing cycle. Of course they charged me for a full 30 days, saying 'that's corporate policy' so you lose. But 'good' news the agent said, you're paid in full and free and clear of us. Lo and behold I get a new bill for 50 bucks that they describe as a Restocking Fee. They absolutely refuse to waive the fee despite the fact I was told, in writing (I kept the chat transcript) that was fully paid off. Corporate greed at its finest. Stay away if you ever want to stop paying these bloodsuckers.

They promised us a visa gift card for setting up service. Gave us a coupon for Samsung discount…read moreon product purchase. We don't want the coupon. We don't want to purchase anything. Pretty stinky to promised visa gift card and not provide it.

I wanted share a positive experience. Last nights snow storm brought about 8" of heavy snow to…read moreHartford and around 3am the cable box and line ripped off the side of my apartment house. Now wide awake from the noise of it all, I called Xfinity to have a service ticket entered. The operator answered promptly, efficiently took my information and texted me my service information. I was scheduled to see a technician between 2-4pm. I was please to have that window as I knew how busy they would be. Much to my surprise, a technician arrive at my house as 11:45am! He told me he was in the area and figured he would do it while he was passing by. Within 30 minutes he had the box and line fixed and was on his way!

A few months ago I had a $50 Xfinity bill. I was trying to reduce my bills so I would get a $10…read morediscount per month for them to attach to my bank account rather than using my debit card. I got an email from another company that was a third party that started with the letter p. I had to accept their terms and conditions and then it opened up to a page that showed my transactions and the exact amount of money into my bank account. Today I told the Xfinity I no longer wanted the $10 discount because I don't want a third party to have access to everything I do in my bank account. They told me that didn't happen. They said it was because I had automatic payments set up. I have always had automatic payments and it was $50 a month. I wanted to cancel Xfinity on September 18th because that was the day before my next billing date. I was then told that the service is till the 31st of august, yet I already had a pending transaction which means they either started the transaction on the Friday the 28th of August or Saturday the 29th of August, or today, even though they shouldn't have done that until September 19th.... So I told them I wanted to completely cancel with them. So that should have been canceled tomorrow and I verified it on the phone August 31st. Within 1 hour of the phone call, today 5:30 p.m. Eastern standard Time I no longer have internet service. Highly would not recommend

I hired Orlando to anchor some furniture. He drilled holes on the top of my furniture and put the…read moreanchors in the wrong spot. Not only did he put the anchors on wrong but he messed up my furniture. I hired him based on his great reviews and said he could do it. This is easy basic stuff now I'll have to pay for it to get it redone.

the best service the tech was on time and really nice he help me by mounting my tv and assemble my…read morefurniture and the price was good

Be very careful when they try to sign you up with incentives! I was supposed to get a free…read moreAmazon.com gift card. Now they are asking me what the code was from a month ago. Who remembers the code after everything was all set up! So I signed on with Dish and Frontier wireless in order to receive the gift card. I'm am actually on the phone trying to get my free gift card. The wait time on hold is ridiculous and you cannot cancel for two years or you pay a large fee!! I say if they record your conversation then listen to it because then they will get the code and the rep telling me all about my free gift card. I smell fraudulence and it stinks!!! They are now telling me it will take 2 to 4 weeks, I'll let you know? Still didn't get the gift card!!! Thank goodness I didn't get the gift card because then you couldn't cancel!! I changed service which was tough to do! They were pushy and rude! Not using your service anymore!

Once Again I have had the horrible experience to have to call Dish Network regarding a reoccurring…read moreproblem with one of my home receivers ( I have several receivers in my home) This one receiver constantly shorts out and the screen goes black. I have done everything as requested to fix this receiver via their phone reps and online help. I'm at the point now where I told them I Do Not work for Dish and should not have to fix their equipment !! I have asked for service and for the receiver to be replaced! Apparently my request is not acceptable! They have refused saying I should "troubleshoot" the receiver as instructed! How Many Times must I do this??? Now this company has the unmitigated gaul to say they will (one time only) send me another receiver for Me to Hook Up and if that wasn't the problem they are absolved from any further responsibilities regarding this matter. In my opinion Dish Network needs to immediately revamp their service before even more customers leave their network.

I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers

Personalized service, great quality and extreme value, top notch install experience. Serving all of…read moreyour telecommunications home and businesses needs.

From the owner: Here at Taylor Made Communications we pride ourselves as locally owned and trusted experts on your…read moretelecommunications needs. With custom installs that provide each and every customer their own unique value, along with honest and integrity complete service year round!

Once I upgraded my internet service with Xfinity my old router had become useless. I had to go to…read morethe Xfinity store to pick up a new router. This store is located in the same plaza as Doro, on New Britain Avenue in West Hartford. With the old router in hand, I walked in the store. A young man greeted me. I told him what I had come in for. He took down my information and told me there's just one person ahead of me in line. Here's where you may purchase the latest iPhone or a Google phone. After a very short wait, it was my turn. I once again gave all the necessary information to the sales associate, and he gave me my new router. Now my internet works for movie watching or for Yelping.

Received a new top box 5 months ago was making a motor noise, called comcast the agent stated it…read moremay be OK. Lived with the noise for 5 Month till the box stopped working. The second call they stated a new box would arrive in the next 3 to 5 days. We are into the 6 day no confirmation, no box and we are paying a $29 shipping fee and our bill shows a $40+ increase per month. Third call the agent talks and continues to speak over me from a playbook and doesn't understand the nature of the original issues. The discission becomes contentious and I have to ask the agent to listen, please stop so I can speak. Terrible Service.

When we started getting intermittent "Insufficient Signal" notices on shows we had our Tablo OTA…read moreDVR set up to record, we gave Connect Tech a call for service. Dave arrived with an assistant and quickly diagnosed a weak amplifier up on the antenna. They brought out the 40 ft ladder and had the new amplifier installed in about 30 minutes. That visit was two weeks ago and we haven't had a single missed program since. We continue to be very happy customers of Connect Tech, highly recommending Dave Riollano and his team!

Called and came out next day. Very responsive and helpful. Would definitely use again.read more