DO NOT USE FRONTIER INTERNET!! They increased their pricing three times in 4 years. When I called to complain about that, they reduced the price "for a year", but then before that year was up, they increased it again! I called again and they reduced it again, but said they could not guaranty the price would remain in effect, and if it went up again, I should "just give a call and they would take care of it". If that can be done, why bother increasing it at all?? Their service is inadequate, unreliable, and inferior. They don't offer Fiber where I live, but half a mile up the road it IS offered. I live in a two room apartment, and the signal wasn't even strong enough to maintain a connection in TWO ROOMS. Even though the router was 6 feet or less from a device, at many times there was no connection!! Calls would drop; Zoom meeting connections would drop; streaming channels would freeze, email was not coming through... I sometimes work from home, and reliable WiFi is essential. The WiFi was constantly going out, and the last time (a month ago), it was out for 8 days, back on for less than 24 hours, and then out again for another 4 days!! I particularly enjoyed calling Frontier when there was an outage, to receive a recording letting me know that the "fastest way to resolve an issue was via their website". If I could have gotten on their website, I would not have needed to call them!! When I cancelled the service, they of course tried to sell me on the latest and greatest to keep me as a customer. When I said no thank you a number of times, I was then told there would be a "final bill" for a $50 (plus tax!!) restocking fee for wiping my "personal information" from their router and putting it back on the shelf!! Such BS!!! When I said so, the representative who, up to that point was very polite and persistent, turned on a dime and rudely told me that "for the 5 years you've been a customer, we have never charged you for use of our equipment"... Well that's good, since their equipment was completely inferior!!! I called customer service to dispute the charge, and after calling in 3 times and FINALLY getting a human on the phone, I was informed that they would/could not credit the fee. I asked for a supervisor with more authority, and was informed that I was talking to the highest ranking supervisor there was. There are so many more reliable options now that there is no need to put up with inferior service!! read more
