I had an exceptional experience with Frontier Fiber installation at my house yesterday. The technician was thorough, personable, and made sure that everything work everywhere in my house and even outside the house on my property. He was there for three hours because they had to run cable from a neighbors pole up the street. Excellent service. read more

They promised us a visa gift card for setting up service. Gave us a coupon for Samsung discount on product purchase. We don't want the coupon. We don't want to purchase anything. Pretty stinky to promised visa gift card and not provide it. read more

Very poor customer service, attempted to contact a live agent and got prompts with a computer voice. Got nothing. This is the first time dealing with frontier and I am very disappointed. Everything came to a crashing halt. The app wasn't much better either. Could not get to reschedule an appointment. Kept getting an error message. read more

Jacked up the monthly price $15 without any notification! Have been customer for three years. read more

How is customer service closed on a Saturday? What happened to the 24 hr service? This is not good, close early 5/6pm but not closed on the weekends. read more

Frontier are dishonest. They added a $25/month service into my account on month three, sent me a device I never asked for, and cost me an hour of time undoing all that nonsense. Now I have the chore of shipping something back to them. You cannot trust them. The salespeople will trick you and you won't even realize it until you've put your service on auto-pilot. Then, suddenly, surprise. Criminals. read more

Internet is good. Phone service and Customer service is terrible! I have been a customer for less than 2 weeks and I have called Frontier 10 times. Someone came out to fix the phone problems but never tested the connections....I still have the problem. I emailed the CEO of Frontier as well as the CEO of Verizon...as Frontier is now a Verizon Company. No response yet! read more

Few technicians, poor service. It's a shame because I want to like them, but their response to a recent weather event was AWFUL. Internet was down 4 days because "their system" couldn't schedule anyone. They treated my fully down issue like it wasn't a big deal even though I work from home. If they want to be a serious utility they need to act like it when serious outages occur. Unacceptable. read more

So we have been waiting for another company to provide service on our street as comcast has a monopoly. We started receiving mailing that frontier was no available so after 3 months called and made the switch I thought. Giving my account number for billing the service tech showed up which I left work early for. Only to be told we don't have it on our road. Multiple calls later and another appointment which they never showed. Note stayed home between 8am and 12 still no answer this company is advertising false information and has wasted alot of my time that doesn't come free. Is this allowed. Has anyone else experience this with frontier that just recently filed for bankruptcy .¹ read more

My mom was in hospital over 800 miles away and I needed to get to her. I called Frontier and requested that they postpone taking a payment for one week. The guy on the said no problem. The day I was heading to my mom, Frontier took the payment on regular day anyways, so I slept in car while down south with my mentally ill son. Then a week later they took another payment which case I almost lost my vehicle in which my job. Oh and since my has less than 4 months to live, I can't see her because of all the problems that developed thanks to Frontier. read more

My streaming service did not work. I tried multiple times to have these addressed and it never worked . I then tried to cancel.. And it has been impossible to cancel. unethical and dishonest business practice. stay very far away read more

Yesterday I had THE best experience with a customer service lady by the name of Monique. She took her time to find me the most FANTASTIC deal for my internet. She also made sure I was completely satisfied with the package she found for me.. While she was searching for a package we were shooting the breeze like we knew each other for years.. I felt her ENTIRE energy through the phone! If you call frontier ask for MONIQUE. I hope her supervisor or upper management see this and give Miss Monique her props!!!! I've been a customer for almost 10yrs and she is by far the best CS I spoke with. Stay Blessed Miss Monique Thank you Mrs Daniel read more

I've had Frontier for about 2 years but today 9/26/22 was the End. I made an arrangement on their App to pay my bill on 10/3/22 & they disconnected my service! When I called, the customer service agent told me that I had a Past Due Amount and that's why it was disconnected... but that Past Due Amount was added in with my payment for 10/3/22. My point is: they suck & im about to switch. read more

wish I could give them a zero!! worst customer service ever! we signed up and had 3 separate install dates after the 1st appointment nobody ever showed up! Only to have 2 more appointments with the same outcome! Spent over 6hrs on the phone and multiple people giving different answers with no results! the supervisor Justin kept me on hold for over 2hrs today just to hang up on me! Spent 3 separate days off waiting for installers that never showed! DO NOT WASTE YOUR TIME!! read more

Worst customer service I have ever experienced. Tried to sign up "on line", they say there is technical difficulties, call customer service. I called their customer service number three different times to sign up but they couldn't verify my credit worthiness. Each time I called it was like I never spoke with them before and had to give them all my information all over again. They still couldn't (wouldn't} verify my credit and wanted They required a $70 deposit to verify credit worthiness. NO way no how will I ever be a Frontier customer! read more

I haven't even gotten hooked up yet and they canceled my installation without telling me, gave me the run around with about 10 or so different numbers to call, all to have go through the painful prompts to finally talk to a human just to be given a different number to call. I haven't talked to anyone who speaks clear English but tells me their name is " James." it's been 2 weeks with no installation date in sight, and my Comcast cable is being shut off soon. This is a bad look for frontier since I haven't even gotten my installation yet, and I'm already having problems. Not that they care because I'm just another number to them, but I'm about to quit them before it even read more

Frontier outage every month even of there's a little rain we lose internet fro 3 days if there's a little wind we lose service for 3 days this is my second complaint there service is completely horrible my wife has medical equipment here needing wifi and also I work from home needing wifi last time I had to get a hotel and was not reimbursed now there talking it should be fixed by Monday the 6th which means I'm getting a hotel for 3 days which I want reimbursement no questions asked other wise my legal team will be contacting there legal team read more

Do not use Frontier!! We had service installed and it worked fine, but within months we started receiving calls and text messages daily to upgrade. We didn't want or need an upgrade, so we ignored them. In January I got a message that an appointment had been scheduled for an upgrade - without my knowledge!! So I called another company to schedule install and cancelled Frontier. They told me that I would receive a QR code to return the equipment. I didn't. I chatted online to get the code...it never came. Their site states that equipment has to be returned within 30 days, so when 3 months went by I chucked the thing. Then yesterday we got a bill for over $100 for non-return of equipment. Are you kidding me?? When I called to complain they said the charge is valid and won't waive the fee, even though it's their own fault! They said I should have called again and they would have sent a package through the mail for the return. How many times does a person have to call to get Frontier to do their job??? read more

Had the best customer service ever from them today and my service has been great since they finally came out and fixed an issue with service to our condo building (issue at their pole coming in). The customer service people via phone for troubleshooting are terrible, but if the techs come out, they know what they are doing. Today I had a billing issue resolved by the most pleasant customer service person, and quickly. Given my terrible experience earlier today with The Hartford Courant offshore "customer non-service person", I am today singing the praises of Frontier. Thank you so much Trudy. read more

The worst company! My mother has been with out internet and phone for over a month now and they canceled our appointments 3 Times!!! I feel like its on purposeand at this point. We have another appointment scheduled let's see what happens then. They suck!!!!!!! read more

Zero Rating. Horrible company, do not do business with them unless you want misery. They make appointments and at last minute cancel, then, show up without appointment and decide to close the repair ticket because no one was home when they showed up unexpectedly. Last time, I was without internet for over 7 days and they knew I worked from home and needed the connection. I was told they sent a new modem "express" mail but round and round it didn't show up until a week later. They refused to put me through to a supervisor! When it finally arrived they sent the wrong replacement modem!!!! When the technician finally came out he couldn't believe his company sent the wrong device and all the grief I went through. Can't make this stuff up, all the ineptness from this company. No wonder they filed past bankruptcy (and screwed their creditors), but here they are up and running again while the CEO makes millions. Worse customer service ever. They tell you how sorry they are for the inconvenience and that you are a valued customer but their actions tell the real story...they stink at what they do. read more

If you have a choice do NoT subscribe with Frontier Internet. Frontier service is worse than any Internet service. Good luck.