Horrible owner and business practices.
My wife has had an account with this organization for 10 years. When a battery for a sensor went she was quoted a couple of hundred dollars to change this. A few minutes later and using a $5 battery, I did the job. The chime stopped working on the system so I called and spoke to the service center. They did not know the code or process to correct this, so the woman answering put me in touch with the owner. He also did not know, as this system is not in common use by them and no longer technically supported, according to the owner... WHAT??? They apparently only sold a couple of this type. Yup... They did not sell many so they don't know their own product. I googled it and did it on my own -- never hearing back from the company nor the owner, who promised to call me back. A bill arrived a few months back to upgrade the system to use a 5G network card and I reached out to the owner once again to better understand why he was charging us a high amount so that he could continue this contract. He was rude, scolding, interrupting, and abusive. That was the last straw. We decided to go with another product and monitoring system. I called to cancel explaining to the woman who answered that we would not be paying the invoice for the upcoming quarter. This was with a month left (already paid) on the existing quarter. She shared that she would make a note but asked that I send something in writing as required by the contract. A note was written on the upcoming invoice's stub referencing the conversation and no check was included clearly indicating the contract would not be renewed. The company cancelled the monitoring immediately, even though there was a month remaining. When I called to explain the remaining month should be refunded I was met with resistance and told the owner would have to approve. Well, I just got off the phone with him and he is still irrational, egotistical, and difficult. He told me I was not on the contract and had no right to represent the property and hung up on me. SO my wife called and he told her she is not on the contract either... And was rude and nasty. He told me to take him to court for the $40.
Save yourself a lot of grief, aggravation, insult, and money -- go with another company or do it yourself. read more