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    XFINITY - I signed up for this yesterday. What a joke it's asked me to pay again  . They tried to reset it which failed.

    XFINITY

    (150 reviews)

    Downtown

    A few months ago I had a $50 Xfinity bill. I was trying to reduce my bills so I would get a $10…read morediscount per month for them to attach to my bank account rather than using my debit card. I got an email from another company that was a third party that started with the letter p. I had to accept their terms and conditions and then it opened up to a page that showed my transactions and the exact amount of money into my bank account. Today I told the Xfinity I no longer wanted the $10 discount because I don't want a third party to have access to everything I do in my bank account. They told me that didn't happen. They said it was because I had automatic payments set up. I have always had automatic payments and it was $50 a month. I wanted to cancel Xfinity on September 18th because that was the day before my next billing date. I was then told that the service is till the 31st of august, yet I already had a pending transaction which means they either started the transaction on the Friday the 28th of August or Saturday the 29th of August, or today, even though they shouldn't have done that until September 19th.... So I told them I wanted to completely cancel with them. So that should have been canceled tomorrow and I verified it on the phone August 31st. Within 1 hour of the phone call, today 5:30 p.m. Eastern standard Time I no longer have internet service. Highly would not recommend

    Apart from inconsistent dependability and "constant" notifications that my service is unavailable…read morebecause of "upgrades," Xfinity's customer support system is the worst I've ever encountered. They put you through the brand-new hell of a "automated assistant" that refuses to connect to a live agent and just keeps asking the same SCRIPTED question. One would think that in this "day and age of AI" the BOT would be more "intelligent"!!!!! Would it be so hard to include a customer service phone number on your website, Xfinity? Why must I look for a way to get in touch with you online? I have lived in Virginia, Alabama, and even S. Korea but this is the worst cable provider I have ever had by far. I had to award at least one star because there was no option for a negative star.

    DIRECTV

    DIRECTV

    (42 reviews)

    Downtown

    We had DirecTV satellite service for several years, then switched to Dish a few years back for a…read more(slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse. At that point, I signed up with Dish, then called DirecTV to bail out of their service. Good luck! I was beyond their 14-day trial and could not cancel without paying them for the entire 2 year contract. They were holding me hostage. I then called Dish to explain the situation to them and to cancel that service that we had just ordered the day before, and THEY also tried to hold me hostage and expected me to pay for an entire 2 year contact. After threatening Dish with legal action and reminding them that the contract could be revoked within 3 business days, they caved in. So now we are stuck with DirecTV Stream for 2 years. It came with the one Gemini device and remote. We have two TVs, and I was not willing to pay them to lease another remote, so I bought two more online. We have had frequent and recurring problems, where we are watching recorded programming and where an error message suddenly pops up, saying that it has lost our Internet connection (which is total nonsense). The only way to escape this when it happens (error code 10007-013) is for me to restart the device. I had to do this yesterday and again today. So much for "streaming". I called DirecTV when this occurred today, and their technical support was totally useless. She wanted me to reboot my Starlink modem, which is working fine with a dozen other devices in our house, including the other TV. I have also had issues where I have had to totally reprogram one of the Gemini remotes after it kept freezing up. Waiting for this contract to end is worse than waiting for the next election cycle.

    Direct tv offered $200.00 rewards visa gift card for new customers that took the higher priced plan…read moreafter 3 months of service. I did that and here I am 6 months later....They didn't send me shit !! Freakin lied to me !!.....Watch out fer this cable company.

    Eastern Video Services - Custom Home Theater Installations

    Eastern Video Services

    (7 reviews)

    East Hartford

    I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

    I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers

    DISH - televisionserviceproviders - Updated October 2026

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