We need to replace an entry exterior light and they had a few options at this location. This was my first time visit, and I didn't realize that there were such an expensive variety of lights in almost every single category. The selection is truly amazing and I may be back to get a decorative lamp. Good service as well.. read more

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Buyer beware. I am putting in a new kitchen. I saw some under cabinet lighting that would look good. The saleswoman showed me and put together what was needed. There were tracks for the lights, a 16' LED light street, a transformer and a dimmer. When the electrician installed it, it shorted out. As it turns out, the lights needed a 96 watt transformer and they sold me a 60 watt transformer. It ended up burning out the dimmer. They tried to make me buy a new dimmer as well as an up graded transformer. After back and forth, they charged me for the upgraded transformer. They should have given me everything for free as well as compensate me for an extra 2 hours of labor for the electrician. read more

EXCELLENT service. The issue was replacement of a globe for an older, favorite, table lamp. We had been to several lighting stores and conducted a deep web search to no avail. Gary spent time searching their inventory, no luck. He conducted a web search and came up with the perfect replacement. Excellent customer service. Hands down the best compared to other brick and mortar lighting centers we visited. read more

"May the good Lord shine a light on you Warm like the evening sun" (Keith Richards / Mick Jagger) We're in the middle of a fix-up project at our house and wanted to replace and update our center hallway light fixtures. We checked Home Depot and were not impressed at their meager selection. So we made the wise decision to check out Connecticut Lighting Center's Southington store. All I can say is "WOW"!!! There are lights and lamps everywhere - on the floor, on display racks and shelves, and hanging from the ceiling. Easily a thousand things on display. Our Yelp check in got us a 6% discount, and we bought two very nice Quoizel flush mounted brushed nickel fixtures for $78 total. Service was outstanding. read more

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Came in 20 minutes before closing. Knew exactly what we wanted and went straight to that section. No one said a word to us, no salesmen approached us. No other customers in the store. They went through and turned all of the lights off, including in the section we were standing in, still never saying a word to us. We left before the actual closing time and they locked the door as soon as we left. If the lights are off at 3:30 and you won't serve customers after that, perhaps you should close at 3:30 rather than 4. We purchased all of the lights for our previous home here years ago but we will not be coming back. You can find most of what they sell on the internet for less cost anyway. read more

This afternoon I went to CT Lighting for a replacement glass piece for an overhead lighting fixture. I spoke with Sheri and Laura and they provided me with a very hard to find replacement glass fixture and washer pieces to secure it in place. These two are the perfect example of outstanding customer service. read more

Wonderful experience dealing with Cindy. She was extremely knowledgeable and pleasant. She helped us every step of the way, from the design aspect to wheeling out our order of several boxes out of the stock room. Cindy has a great eye for design, without her guidance we'd probably still be shopping, walking around staring at the ceiling. The CT lighting center has an awesome and diverse selection of lights. The box stores do not compare. Pricing is reasonable too. read more

Everyone here was very nice and super helpful. Two d different salespeople assisted us with picking out new lighting fixtures for both our living and dining rooms. The service was top notch. Highly recommend this gallery for their seasoned and experienced salespsople who are quick to help and answering any questions you might have. read more

I was in the store about 30mins and clerks were not busy, but no one even said hello. No one bothered to ask me even if I was looking for something specific. Whenever I walked by, employees stuck their noses further into binders they weren't really reading anyway or continued visiting with other employees. Walked my blue-jean-wearing, six-figure salary self out of the store and won't be back! Thanks anyway for saving me lots of money! read more

I had a pair of lamps rewired. One came out excellent, and for unknown reasons, one was rewired, working but not well tightened. What I noticed was the harp holder, and power switch were not where they should be. I brought it back the same day, and the the tech simply turned it facing the front of the lamp. In good faith I took it home again. It wasn't until I finally found lamp shades and finials that I realized this lamp is not tightened including the threaded tube. I brought it back a third time, new tech worked on it. I got a call to pick up. I got there and still noticed both the lamp switch and harp holder were not where they should be. The owners' wife had a dissappointing attitude, and he was there and said nothing. She said to me well is this a wall lamp? I get it home, it is no different. the threaded tube along with everything else is still loose. I wish to note that they did not charge me for this most recent return but I would have paid if I needed to. Before writing this, I have checked every lamp in this house including the one that they did a great job on, and not one lamp is loose and nothing moves. In fact, the lamps are so well assembled I can't move anything even if I wanted to. For the record, none of these lamps ever needed repair or have broken down. If both lamps were done equally this would have been a five star rating. read more

With the exception of the salesman most individuals we interacted with at your Southington store was helpful and courteous; however, your salesman was a disaster. He caused us extra trips, sold us used material and incorrect material, lacked knowledge of the product, was disrespectful and condescending to our electrician, and caused the installation to take two days rather than one, and seven hours rather than 4 which cost us an extra $120.00. Your TV commercial which states you are not always perfect is true. Unfortunately your company's imperfection cost use time and money. read more

My wife and I recently traveled to both stores (Southington & Hartford) to obtain a lighting fixture for our home. The selection was outstanding and we eventually found exactly what we needed. Initially we could not find what we wanted and the employees were not immediately available. I brought the issue to the owner's attention, who quickly took care of the problem. I must say that we were very impressed with the concern, leadership and overall involvement of the management/owners from CT Lighting. We are very happy with our light selection and also with the follow up from the store to ensure any issues were taken care of. We thank them for their time, effort and overcall concern for the customer (that would be us!) read more

My husband and I were completely ignored. We waited about 20 minutes before finally leaving without buying anything. We knew what we wanted... What a waste of our time. read more

I was very excited about all the selection at the store, and just ordered a chandelier costing almost $4000. Then I went to the door hardware department and the lady there was very rude when I asked for a price for a particular lock. She snapped back "I already TOLD you that price!" Then she almost sold us the wrong lock since it would not fit the door. What a shame, with such a beautiful showroom and all the resources and care it must have entailed to establish, that an employee could so easily ruin a customer experience! read more

Great Customer Service, Selection and Prices. My husband and I are building a house and this place was recommended to us by our friend who had used CT Light for her recent building project. We stopped in on a Saturday to look at lighting, and before we could go off to picking pretty stuff, Ken the lighting expert, insisted we needed to look at the house plans to determine where we needed lights. He was right. He sat with us for two hours going through every inch of our home to design a lighting plan. I was extremely impressed. He will come out to our house site in the near future to confirm the lighting plan. Ken did have to take a break from us when the store got busy, which was a perfect time for us to take a break and get lunch. Ken wrote out 3 pages of detailed lighting needs (pot lights, bath lights, reading, etc.) He is very knowledgeable! We finally left with 'homework'. Ken provided us lighting books. We returned again a couple of weeks later, on a Sunday, and Cindy helped us pick out our lights. She was friendly, pleasant and very knowledgeable as well! Cindy spent a couple of hours with us choosing fans, chandeliers, bath room lights, etc. I had a detailed price quote for all our fixtures in my inbox within 24 hours! Their prices are comparable to internet prices, and their service so far is great. Customer service is extremely important to me, and we have chosen to NOT use a very posh lighting store close to our home because their lighting department has crappy customer service. I can't believe that in this economy and with the internet making purchases so easy (and generally less expensive), that stores in this area have such poor customer service. The only thing that sets you apart is your customer service--the customer experience starts with making eye contact and greeting immediately upon entering your store--doesn't matter how busy you are, look, greet, smile--3 seconds. (Can you tell I'm passionate about service?! :-) ) My experience with CT Lighting the service, the people and prices has been GREAT. read more

When you need lights or lighting accessories, skip Lowes and Home Depot. Connecticut Lighting on Queen Street in Southington is the place you want to be. Courteous, informative, patient, knowledgeable, friendly and thoughtful are just a few adjectives that come to my mind. Great customer service and quality products. In the past month I frequent their store several times and I have nothing but good things to say about it. They go the extra mile, especially Rob Buntin. read more

I love the quality and the selection of the lights that are offered at Connecticut Liighting. I recently decided to replace a couple of my lights and a dining room chandelier in my home in February, 2016. The Salesman, Rob B. that I dealt with in the Southington store was very friendly, kind and helpful. I did not feel rushed or pressured to purchase or make a hasty decision. I appreciated his knowledge and assistance in helping me determine what would be the best choice and valued his opinion. I felt he went above in assisting me, especially with making sure I was happy with my purchase, as one of the lights I purchased was a floor model. The return policy is reasonable. I would recommend this store if you are looking for nice quality lighting. read more

Within the past year, I had purchased some replacement lights, that I originally bought from this company. All the protective film was pealing off. The replacement lights that I bought, did not fit and I was going to return them . When I went to the southington store, and asked about a possible credit,or exchange, I was never treated so rudely in my life. The first associate fluffed me off to a gentleman, who was equally rude. I agree that I had the lights to long, and should has exchanged them earlier, and I was not looking for anything free, a small credit towards a future sale, because I was planning on buying more lights. But this so called manager would have nothing to do with it. What was equally embarrassing was the other associates smirking in the background as I tried to have a civil conversation with this useless manager. I will do all I can to let people know how I as a paying customer was treated I read more

Horrible customer service. We went here to purchase a lighting for a remodel. We stood at the counter patiently for 20 minutes, completely ignored by the staff. Finally, I asked a 40-something brunette woman if someone could help us. She snapped at me rudely before I even finished my sentence saying there was no one available. My husband and I were stunned by her nastiness...although the general disregard for customer service seemed to be pervasive. They lost a lot of business as a result...and are likely going to lose more until management stops tolerating rude behavior among its employees. read more

I just signed up for Yelp in order to leave feedback for CT Lighting Center. We recently moved into a new home, and purchased several fixtures from them. They have a great selection, and knowledgable and helpful employees. More than that, they stand behind their products 100 percent. They went the extra mile for us, and that kind of customer service is priceless (and rare!) read more

I have purchased many lighting fixtures from Connecticut Lighting over the years. This morning, while checking the store hours, I noticed quite a few negative reviews regarding customer service. I have to say that I was helped almost immediately upon entering the store; Amy, my sales assistant was knowledgeable and very friendly; my desired fixture was in stock, and the price very reasonable. No complaints here! read more

My husband and I have purchased 9 light fixtures in the last 3 years . They have a very good selection and the staff have always been pleasant, helpful, knowledgeable and very available! They have kept us posted on back ordered items and have offered to help us with one of the light fixtures that isn't working just right. Our experience has been nothing but positive. read more

In October 2017, I contacted CT Lighting Centers for 3 battery operated skylight blinds. In November 2017, measurements and a 50% deposit were taken. It was not until February 2018 that an appointment was made with the installer and the remaining balance was taken. The total paid was $2,190.81. The installer partially installed 2 out of 3 blinds. The third blind installation is a two man job and is still sitting in a box in the corner of my living room at this time. The two blinds that were partially installed are upside down and there are plastic guide rails on the vertical sides of the skylights only, rather than a four sided frame, that are jaggedly cut, catch on the blinds and do not reach the top or the bottom of the skylights. They claimed this was a manufacturing defect despite the fact that I found the plastic shavings from the jagged cut plastic guide rails on my hardwood floor. They also claimed they were going to order the full four sided frames and complete the installation, but they actually just WALKED AWAY FROM THE JOB AFTER TAKING MY MONEY. In addition to taking time off from work and the frustration of paying $2,190.81 for an incomplete and shoddy installation, the original blinds that were being replaced and the original four sided metal frames for the original blinds were dismantled and discarded by the installer. I now have to dispute the charges with two credit cards, look at the shoddy work everyday, as well as the third blind in the box in the corner of my living room and find a reputable and professional company to redo the installation. If you are looking for responsive customer service, quality workmanship and a complete, satisfactory installation, DO NOT engage CT Lighting Centers. They are ripoff artists. read more