Alanna was first cox customer service person that was clear and listened to our concerns. We have…read morecable at several homes and have had this Ct service for many years but We were paying the most for the least tv and cable channels...and We mean least. She was helpful in taking us thru options and probably the onlybteason we did not cancel service today.

Understaffed, long waits. I came to drop off a modem, that's it. Had to wait and wait. Employee was…read moregrumpy on top of being slow. I had to sign in and wait for people setting up accounts, getting new equipment and paying bills for a 15 second drop off. HORRIBLE!! 2 thumbs down because it's all I have.

I worked with Rachael E about 3 months ago at T-Mobile. She was incredibly knowledgeable and…read morehelpful. I am still impressed, and it's 3 months later! We switched from Verizon and couldn't be happier. Our service has improved, we are able to make and receive calls from home, and our bill has gone down. We are also saving money with our Netflix subscription, and paid off our old phones. If you are thinking of switching, consider working with Rachael E - she is amazing!

After having a bad experience with the main st T-Mobile, i visited this store and the help was…read morehelpful in getting my home internet back up and running. I also signed up to have our two phones back with T-Mobile and wasn't told about certain charges that you incur from switching. I have returned and talked a two managers and was told I would have an answer in the next few days. So far 5 days and no call. Will return Tuesday and maybe get some answers. It's not right that you're not told the whole story about different fees and charges when you sign up. I am really disappointed after receiving a bill for over $250.00.

Tom did a Great job porting 2 lines, upgrading phones and transferring services for 2 watches. He…read morewas super patient, informative and courteous.

Probably the worst Verizon experience I have ever had. Went into store to transfer my phone to my…read morehusband's account. Got told we had to do it online and via phone but they couldn't do it for us. We did it in store on our cell phones and got message that it was transferred over.My husband upgraded for a new iPhone, upgraded his phone and got charged twice for two different phones, both phones shipped to our house. You would think that our problems ended there? NOPE, received a bill today, somehow I now have my own account separate from my husbands, after receiving notice that it was all set and transferred, been on the phone with support for more than an hour, and they can't give me any answers besides that I can transfer my account in the beginning of January??? How does that make any sense??? With all the issues, I will never go to this Verizon again.

This review will be in two parts: The good and bad of Cloudlinks…read more For the good, the tech (Peter) responded quickly to my questions and was rather straightforward with me. He also went (far) beyond the estimated three hours work time and did not charge more than the quoted price. He picked up my parts and brought the finished work back. For the bad: This took a full month for what normally would be an hour. Part of it was the motherboard having an issue and it taking him a couple days to get a new one. The big problem, though, was he did not notice a loose connection, and it took outside help for him to find it. Because of the connection issue, he could not turn on the machine at all. He also put in an air cooler to my new rig when I asked for a water one (the AIO water I got was too big). I have had heat issues in the past, you see. I also had bad RAM, and he put in two 8 gigs, rather than the 16s I had requested. Maybe that's on me. Two eights is 16 gigs, but I meant that I had two 16s, topping out at 32 gigs. All in all, barring the time, Cloudlinks did a good job. I have my PC back, and so far it's working well.

From the owner: Diagnosing the problem quickly Giving a fair price for the…read morework that was done. 25 years of experience

Cliff, Tony and Howard are a great team of guys! They installed a phone system (15 phones)due to a…read morebusiness move and everything worked on the first round!! Tony is a wiring genius and worked well with my IT guy. Very little service has been needed, but Cliff was right there reprogramming the software as necessary. We're happy! Thank you!! Cowen Tax Advisory Group

Our retail florist shop is almost 100 years old and had 40 year old telephones which worked great…read morebut were very tired. We opted for the IPitomy telephone system. We contacted Cliff at American Business Telephone, who came to Trumbull with Howard to educate us and show us equipment. We have been computerized since 1982, but were not up to speed with VOP. They explained everything we needed to know in an easy to understand way. We hired American Business Telephone to rewire our shop for both our computer and telephone networks as well as purchase/install our new telephone system. We could not have been happier and would HIGHLY Recommend them for all your communication and network needs. Cliff is especially readily available after hours to solve any problems or answer any questions. We had an outage with had nothing to do with our inside phone systems, but rather a problem with our T1 line outside the building. Cliff spent hours trying to find a solution and placed many calls to our T1 provider who Cliff had no association with. What other company would do that? I mentioned to Cliff our children were going to be in Europe for the Summer at school and Cliff told me that their smart phone can connect via the internet into our VOP over with the IPitomy telephone system to save on calls in the USA. Cliff spent the time to set up the IPitomy as well advising how to configure the smart phones to do this. All at no extra cost to us! The service this company gives is outstanding! Carl City Line Florist, Inc Trumbull, Ct

I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers

We had DirecTV satellite service for several years, then switched to Dish a few years back for a…read more(slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse. At that point, I signed up with Dish, then called DirecTV to bail out of their service. Good luck! I was beyond their 14-day trial and could not cancel without paying them for the entire 2 year contract. They were holding me hostage. I then called Dish to explain the situation to them and to cancel that service that we had just ordered the day before, and THEY also tried to hold me hostage and expected me to pay for an entire 2 year contact. After threatening Dish with legal action and reminding them that the contract could be revoked within 3 business days, they caved in. So now we are stuck with DirecTV Stream for 2 years. It came with the one Gemini device and remote. We have two TVs, and I was not willing to pay them to lease another remote, so I bought two more online. We have had frequent and recurring problems, where we are watching recorded programming and where an error message suddenly pops up, saying that it has lost our Internet connection (which is total nonsense). The only way to escape this when it happens (error code 10007-013) is for me to restart the device. I had to do this yesterday and again today. So much for "streaming". I called DirecTV when this occurred today, and their technical support was totally useless. She wanted me to reboot my Starlink modem, which is working fine with a dozen other devices in our house, including the other TV. I have also had issues where I have had to totally reprogram one of the Gemini remotes after it kept freezing up. Waiting for this contract to end is worse than waiting for the next election cycle.

Direct tv offered $200.00 rewards visa gift card for new customers that took the higher priced plan…read moreafter 3 months of service. I did that and here I am 6 months later....They didn't send me shit !! Freakin lied to me !!.....Watch out fer this cable company.

Be very careful when they try to sign you up with incentives! I was supposed to get a free…read moreAmazon.com gift card. Now they are asking me what the code was from a month ago. Who remembers the code after everything was all set up! So I signed on with Dish and Frontier wireless in order to receive the gift card. I'm am actually on the phone trying to get my free gift card. The wait time on hold is ridiculous and you cannot cancel for two years or you pay a large fee!! I say if they record your conversation then listen to it because then they will get the code and the rep telling me all about my free gift card. I smell fraudulence and it stinks!!! They are now telling me it will take 2 to 4 weeks, I'll let you know? Still didn't get the gift card!!! Thank goodness I didn't get the gift card because then you couldn't cancel!! I changed service which was tough to do! They were pushy and rude! Not using your service anymore!

Once Again I have had the horrible experience to have to call Dish Network regarding a reoccurring…read moreproblem with one of my home receivers ( I have several receivers in my home) This one receiver constantly shorts out and the screen goes black. I have done everything as requested to fix this receiver via their phone reps and online help. I'm at the point now where I told them I Do Not work for Dish and should not have to fix their equipment !! I have asked for service and for the receiver to be replaced! Apparently my request is not acceptable! They have refused saying I should "troubleshoot" the receiver as instructed! How Many Times must I do this??? Now this company has the unmitigated gaul to say they will (one time only) send me another receiver for Me to Hook Up and if that wasn't the problem they are absolved from any further responsibilities regarding this matter. In my opinion Dish Network needs to immediately revamp their service before even more customers leave their network.