I came to upgrade some phones for my family after wasting lots of time with ATT online. Johann and…read moreBrian were wonderful. They were efficient, professional and kind. What could have been a long and exhausting experience ended up being quick and easy.

Repeated problems with service, billing and customer interaction. Vague explanations regarding…read moreactivation and data transfer.

So helpful and nice. Not busy but it was a week day. Fast and easy. Complimentary water!read more

I have been unhappy with T-Mobile recently during the merger with Sprint. Any time I have visited…read morethis store they have been more than helpful. If it's an issue with my phone or something T-Mobile corporate can't correct, this store does. I have been helped by Matt many times. My most recent issue was fixed by Max. He wrote down instructions for me step by step. He wanted to make sure I didn't lose anything when my old phone was transferred to the new phone. This store cares about the customers. If you visit T-Mobile in the Danbury area, go to this store.

The owner replaced the motherboard on my laptop, and now it works as good as new. I'm incredibly…read moregrateful for his expertise and amazing service.

They are wonderful. Whatever we bring, he sees right away what is wrong and just how to straighten…read moreit out. I am totally not tech and he explains clearly and doesn't make me feel like a dinosaur. He has twice come out to the parking lot to pair my car with the phone.! He is a gift in this complicated world of phones. December 12, 2025, KateA.

I stopped in to have my charging port on my galaxy replaced. I called the day before to get a quote…read moreand to make sure they had the part and they did. I was told it would be ready in about an hour and it was completed in 40 minutes. It works great so far and they also replaced my screen cover (which previously always had air bubbles in it). Friendly and efficient service.

This is the best place for your phone needs. They are courteous and organized, and go to great…read morelengths to order things for you and have reasonable prices!

I came here because the other ubreakifix locations was stating 2 week lead times. Got my samsung…read mores25 fixed in 2 hours. David is the best.

Have visited multiple times in past for pc, tablet & phone help. Always competent. Today was…read moremore...competent & also compassionate about a very heartrending matter. Respectful and diligent. So many thanks!

I bought a Samsung Ultra 2 weeks ago. The galaxy z I tried to turn in at first I was going to…read morereceive $300.00 refund. Then the manager interrupted us and was abruptly with the process of trade. He tried to sell me a Samsung watch. I said no thanks. Then he went behind me and the associate began to look for something wrong with my galaxy. It had a small plastic on the side missing. Glass was fine. All of a sudden my refund didn't exist. What a scam. The company should be ashamed. I am a senior citizen. Even if I wasn't they should not do that. The manager was nasty. How to improve get rid of your manager and your nasty policy if some one has a good phone to return then your company should give the person a break. Your making billions.

Poor experiences. Kiosk rep baited me from a Costco promotion, to a more expensive plan, promising…read moreour phones would be free a the higher monthly amount. Five week later, we had our bill, the phone were only half off. Approached the rep about the issue, he later determined that the full discount only applied if we traded in our old phones. Asked him if we could do it then, he said no, but he'd have his boss call me. No call. I called his boss, he'd never heard of the issue, but he'd be calling me back in two day. Left several messages, no call back. Advised TMO corporate, they TOO promised a call back, but no call back. I don't need stuff to be free, but if a company offers me value, they better deliver. The Costco kiosh is managed by the Padanaran store in Danbury.

I went in without a reservation. It was quite busy but the queue moved quickly. I went in for a…read morereplacement phone. Tim helped me and provided great customer service I would recommend this location. My experience was positive.

They suck badly , 3 technical guys came out and still not fixed right . They charge you for…read moreeverything they do and don't do and for crappy service and pointless cable service . Save your money and time

New store. Off to a bad start. I wouldn't be writing this review had it not been for the direct…read moreactions of the person I assume was the store manager. The day after TS Isaias and my wife needed a new phone as her old one slipped away. I called numerous times only to get message that they were open. Finally drove 25 minutes to find door locked, lights on and a guy stopping me as I walked away to say sorry, WiFi is down. If you're on the clock locked inside the store, ANSWER THE PHONE!

From the owner: AT&T, serving over 81 million wireless customersread more

When fiber optic came to our area we knew we wanted to switch and see if it was better. We were…read moredefinitely underwhelmed with the time it took for installation. We signed up in October (2022) and did not officially have internet until the end of February (2023). Being that the service was new to the area and they were heavily promoting, I would have expected better staffing to turnaround these installs quicker. Luckily we had internet already as a backup so we were not out of service that entire time. During that period where we were trying to get the service installed we had several techs show up only to advise the fiber optic wires still needed to be run. After the first time we continued to tell customer service that the wires needed to be run prior to sending a service tech, but we continued to run into the same issue each time. Finally once the lines were run, we had some issues with getting a service tech out again. We were rescheduled and then on our reschedule date told that they never actually submitted the reschedule and it got further pushed out, adding an additional 2 weeks. Where my stars do come into play is the internet itself. We have had luck with it being fast and reliable. My prior internet would cut out for a few seconds throughout the day, leaving me with issues for meetings when I work from home, but so far we have not had any issues with that. We also received a nice modem for use. We are just hoping our prices don't increase drastically after the initial offer period. Also hoping that time-to-time maintenance is not as much of a struggle as installation was. Service techs were friendly through our experiences with them.

Every few months their Chinese-manufactured modem/router craps out. And that's when the fun & games…read morestart. Call #1: This round, I was given fictional case & order numbers for a new modem/router and told that UPS will send me an email notifying me of tracking number before delivery. Call #2: No email arrived. No delivery. This round, I was told it was 'lost' and they supposedly sent the new modem/route to my office where all deliveries are logged. Of course, the same bs story about UPS sending me an email with tracking number blah blah blah Call #3: No email or product arrived. This time, they scheduled an appointment with their lack of technical expertise technicians AGAINST my wishes and when I blew a fuse, had a "Supervisor" named Rod or Ron or whatnot call me back. HE did. Again, I was given an 'order' number and told that UPS would send me an email with the tracking number. It's going on 3 weeks with spotty internet & bs from their so-called 'Supervisors' Call #4: HEAD OFFICE. To be continued...