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    T-Mobile

    5.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    Telecommunications

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    5 years ago

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    Frontier Internet

    Frontier Internet

    (3 reviews)

    When fiber optic came to our area we knew we wanted to switch and see if it was better. We were…read moredefinitely underwhelmed with the time it took for installation. We signed up in October (2022) and did not officially have internet until the end of February (2023). Being that the service was new to the area and they were heavily promoting, I would have expected better staffing to turnaround these installs quicker. Luckily we had internet already as a backup so we were not out of service that entire time. During that period where we were trying to get the service installed we had several techs show up only to advise the fiber optic wires still needed to be run. After the first time we continued to tell customer service that the wires needed to be run prior to sending a service tech, but we continued to run into the same issue each time. Finally once the lines were run, we had some issues with getting a service tech out again. We were rescheduled and then on our reschedule date told that they never actually submitted the reschedule and it got further pushed out, adding an additional 2 weeks. Where my stars do come into play is the internet itself. We have had luck with it being fast and reliable. My prior internet would cut out for a few seconds throughout the day, leaving me with issues for meetings when I work from home, but so far we have not had any issues with that. We also received a nice modem for use. We are just hoping our prices don't increase drastically after the initial offer period. Also hoping that time-to-time maintenance is not as much of a struggle as installation was. Service techs were friendly through our experiences with them.

    Every few months their Chinese-manufactured modem/router craps out. And that's when the fun & games…read morestart. Call #1: This round, I was given fictional case & order numbers for a new modem/router and told that UPS will send me an email notifying me of tracking number before delivery. Call #2: No email arrived. No delivery. This round, I was told it was 'lost' and they supposedly sent the new modem/route to my office where all deliveries are logged. Of course, the same bs story about UPS sending me an email with tracking number blah blah blah Call #3: No email or product arrived. This time, they scheduled an appointment with their lack of technical expertise technicians AGAINST my wishes and when I blew a fuse, had a "Supervisor" named Rod or Ron or whatnot call me back. HE did. Again, I was given an 'order' number and told that UPS would send me an email with the tracking number. It's going on 3 weeks with spotty internet & bs from their so-called 'Supervisors' Call #4: HEAD OFFICE. To be continued...

    Ed the Phone Guy - Outside data connection.

    Ed the Phone Guy

    (4 reviews)

    I've used Ed since an ice storm in 1996 knocked out the phones in my telemarketing center. Ed set…read moreup new lines for us so we were the only ones in our building with service. Another time he ran data lines through abandon pipes under our warehouse so we could connect the buildings without having to add more wires. Ultimately, using the deserted pipes underground, Ed replaced all of our lines with high speed data lines so we ran at over 200 mbps which was unheard of 10 years ago. As the wireless world has evolved, so has Ed's company. We are very data driven and Ed has always stayed ahead of the technology and upgraded us to new software and systems through the years. We were one of the first companies to go totally wireless and this ultimately ended up saving us a lot of money on monthly bills. Ed has done work for us for over 20 years and they always answer the phone, they always send someone right out and they always let us know what our costs will be. They are as fine a vendor as we deal with and I have to add that Ed does a significant amount of work, pro bono, for Hartford homeless shelters and soup kitchens. He has never mentioned that part of his business to us (I'll bet to anyone). He is that kind of man.

    Our company (The Granite City) has only ever used Ed the Phone Guy and he has exceeded our…read moreexpectations. He has upgraded our whole system throughout our company. He's always on time, reliable and most importantly trustworthy! We always recommend him to all of our customers. He's become not only our phone guy but a customer and part of our family! There's no one else to use but Ed!!!! Sarah - The Granite City

    T-Mobile - mobilephones - Updated May 2026

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