When fiber optic came to our area we knew we wanted to switch and see if it was better. We were…read moredefinitely underwhelmed with the time it took for installation. We signed up in October (2022) and did not officially have internet until the end of February (2023). Being that the service was new to the area and they were heavily promoting, I would have expected better staffing to turnaround these installs quicker. Luckily we had internet already as a backup so we were not out of service that entire time. During that period where we were trying to get the service installed we had several techs show up only to advise the fiber optic wires still needed to be run. After the first time we continued to tell customer service that the wires needed to be run prior to sending a service tech, but we continued to run into the same issue each time. Finally once the lines were run, we had some issues with getting a service tech out again. We were rescheduled and then on our reschedule date told that they never actually submitted the reschedule and it got further pushed out, adding an additional 2 weeks. Where my stars do come into play is the internet itself. We have had luck with it being fast and reliable. My prior internet would cut out for a few seconds throughout the day, leaving me with issues for meetings when I work from home, but so far we have not had any issues with that. We also received a nice modem for use. We are just hoping our prices don't increase drastically after the initial offer period. Also hoping that time-to-time maintenance is not as much of a struggle as installation was. Service techs were friendly through our experiences with them.

Every few months their Chinese-manufactured modem/router craps out. And that's when the fun & games…read morestart. Call #1: This round, I was given fictional case & order numbers for a new modem/router and told that UPS will send me an email notifying me of tracking number before delivery. Call #2: No email arrived. No delivery. This round, I was told it was 'lost' and they supposedly sent the new modem/route to my office where all deliveries are logged. Of course, the same bs story about UPS sending me an email with tracking number blah blah blah Call #3: No email or product arrived. This time, they scheduled an appointment with their lack of technical expertise technicians AGAINST my wishes and when I blew a fuse, had a "Supervisor" named Rod or Ron or whatnot call me back. HE did. Again, I was given an 'order' number and told that UPS would send me an email with the tracking number. It's going on 3 weeks with spotty internet & bs from their so-called 'Supervisors' Call #4: HEAD OFFICE. To be continued...

I've used Ed since an ice storm in 1996 knocked out the phones in my telemarketing center. Ed set…read moreup new lines for us so we were the only ones in our building with service. Another time he ran data lines through abandon pipes under our warehouse so we could connect the buildings without having to add more wires. Ultimately, using the deserted pipes underground, Ed replaced all of our lines with high speed data lines so we ran at over 200 mbps which was unheard of 10 years ago. As the wireless world has evolved, so has Ed's company. We are very data driven and Ed has always stayed ahead of the technology and upgraded us to new software and systems through the years. We were one of the first companies to go totally wireless and this ultimately ended up saving us a lot of money on monthly bills. Ed has done work for us for over 20 years and they always answer the phone, they always send someone right out and they always let us know what our costs will be. They are as fine a vendor as we deal with and I have to add that Ed does a significant amount of work, pro bono, for Hartford homeless shelters and soup kitchens. He has never mentioned that part of his business to us (I'll bet to anyone). He is that kind of man.

Our company (The Granite City) has only ever used Ed the Phone Guy and he has exceeded our…read moreexpectations. He has upgraded our whole system throughout our company. He's always on time, reliable and most importantly trustworthy! We always recommend him to all of our customers. He's become not only our phone guy but a customer and part of our family! There's no one else to use but Ed!!!! Sarah - The Granite City

One year as a customer. Could never log into my account due to a confirmed bug in their own system…read more Called every month, spent hours on hold, lost work income during outages. Their own executive office finally confirmed it was their error after 12 months -- then told me it was an "education" problem on my end. Offered $20 as compensation. Switched to a different provider and haven't looked back. Do not recommend.

From the owner: Welcome to your dedicated Comcast Business Solutions provider! I'm here to serve as your personal…read moreguide through the dynamic world of internet, phone, and mobile services tailored exclusively for the success of your business. Imagine the possibilities of having a local, dedicated professional who truly understands the ins and outs of your business's communication needs. I'm not just a voice at the other end of the line; I'm your neighbor, your partner in growth, and your direct line to the resources that keep your business thriving.

Hard to find a company to repair an old landline. But they came out and fixed It…read more thanks so much

During the midst of the pandemic I was able to quickly get an appointment to repair my laptop. The…read morecustomer service was excellent and the price reasonable. I recommend Compu-Tech fully and without reservation.

I have been very impressed with the service that I have received from Infinigence, LLC for…read morepromptness and assistance with my difficulties that I had with my laptop. I had used a different vendor previously, at which time I had to leave my laptop with them and had no access for several days to a week. Now, most things are taken care of remotely and promptly. The price is less also, which helps me and there are many different plans to choose from to get just what I needed. As I require more, I can adjust my contract, perfect.

From the owner: We are an IT service company that you can hire "on demand" and we will help you solve IT computing…read moreor technology problems. We also offer a managed service plan for a fixed price IT helpdesk with spending controls. The managed plan offers add on packages for backup, web, cloud, security, and network. You can hire us for yourself or someone else and we can provide training for technology. If you are looking for IT help then please contact us for assistance.

David did a nice job adjusting his proposal to work within my budget. Reliable and on-time, i would…read morefor sure use Canaan again. Had some innovative ideas for my project and seemed to be plugged into all the newest stuff. Nice job Canaan.

We engaged Canaan Technology to upgrade our wifi network. David and his team could not have been…read moremore competent, as well as a pleasure to deal with. We were so satisfied that we had them assist us with computer/wireless printer support. We plan on using them for our future technology needs.

We arranged for A-Mack Communications of Fairfield, CT to come to our home and install a movable…read morewall mount and mount a flat screen TV and install a soundbar. They arrived and assessed the job. I had already installed the wall mount and attached the flat screen TV. All they needed to do was install the soundbar. They went to their truck and left a clip board behind that stated $250 price for the job. They came back and installed the soundbar below the TV. They could not pair the TV and soundbar to operate properly and left us with 2 remotes. They left the soundbar in bluetooth mode without saying we could shut it off or it would stay on 24/7. We checked Sony book to look for answers. They charged us $325 and left no receipt. Get a carpenter to hang your soundbar it will be a lot cheaper. We're looking for professionals. Tom & Denise Eivers of Bronxville, NY.

Used them twice now for some tricky low-voltage wiring and home theater (TV install on a chimney,…read morewith hidden wires and an ethernet home run, etc). Always comes when he says he will, with a can-do attitude and a fair price for the work performed. Definitely recommend him for all sorts of jobs large or small.