Our experience here was awful. We went to the store today for help with activation on my dads new…read moreiphone because we were having issues (it was trying to activate his iphone with the wrong number). The lady working there was rude and belittling. She said she couldn't fix it because we pre ordered the phone from apple and only apple could fix it. She made no attempt to troubleshoot and implied it was our fault this happened (we should have bought from ATT instead of apple). We went 5 mins down the road to the other ATT store, and the rep there fixed our issue. We didn't have to go to apple at all like the lady said at the first store. Very rude and incompetent.

Came in looking for lightning pin adaptor, after a couple of previous stops were out. I wanted the…read moreactual apple product, so came to this place as a last resort without having to go to the apple store in Westfarms mall. I was super glad they were stocked, the store had a wide selection of products, like otter box for iphone 5, and for the ipad mini as well. The staff was very helpful, quick to assist me in my quest, and didn't leave me wandering around aimlessly for any period of time. Will definitely come back here again.

A Customer Service agent I was working with connected me with the Plainville,CT store to…read morecommunicate the fact that I have not received my credits for a trade in. I have since moved out of state, and they expect me to come into that store to rectify the situation. When I stated that I am out of state, and an hour away from any local att&t store, and wanted to make sure they could see that i traded my phone in before I made an hours trip, he stated that he cannot be responsible for someone else's incompetence. When I stated, this was his store's incompetence, he hung up on me and the ATT&T agent that connected us! HUNG UP ON US!!! So, this store not only lost my phone trade in, this was unacceptable behavior, he was rude and condescending, and he should NOT have a job, especially managing in anything in the customer service field going further. As far as Customer Service by phone, they were no use either. They say they cannot help me, it is all done within the store I bought it. Again, I have moved out of state. 25+ years as a customer means nothing anymore! So disgusted!

My experience with this cell phone carrier has been the worst I've ever had. The staff, including…read morethe inexperienced young manager, require comprehensive retraining. Following a three-hour troubleshooting attempt, I switched back to our former carrier. Although the manager tried everything he could it could not be fixed and that's partially due to AT&T's policies and service team as well....leaves much to be desired.

I worked with Roxy and switched my service from T-Mobile, what a great experience and a great…read morenetwork. I have an unlimited plan and the internet is soooo fast.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our New Britain store today.

This particular retail store is visually pleasing. Displays are well placed and items seem to be in…read morestock. However, if I could make one suggestion to the franchise owner. Hire more employees. One person cannot handle 5 customers which equates to people waiting too long for a simple task (Ex. Purchasing a charger or case.) This place is WORST than the DMV! PLEASE HIRE ANOTHER EMPLOYEE!

Absolute garbage customer service. The guy came out of the back room loudly belching and acts as if…read morehe doesn't want to be there the entire time. I literally drive 10 miles away to avoid this location.

I went into the Bristol, CT store tonight with a problem after an update and Austin and his…read moreco-workers were wonderful, helpful and fixed my problem quickly. Charise

The Spanish girl that works there has a nice NARGUS ! And speaks spanish very well. Great placeread more

From the owner: For 35 years we have been your one stop for all prepaid plans, international calling plans,…read moreunlocked phones, phone and computer repair services! We carry many unlocked phones for sale, screen protectors, cases, chargers, cables and accessories. We also offer top of the line phone, computer and game console repair services. We carry hundreds of parts in stock for many devices, allowing us to offer same day repairs on many phones!

Came here today for a screen replacement for my iPhone 7. Tony charged half the price of the big…read morebox store and had it done in 10-15 minutes. The big box store wanted to keep the phone overnight. No thanks! Phone is working great, threw screen protection as well. While I hope I don't have to get my phone fixed any time soon, I would certainly return and would highly recommend.

This is the best place too take phone iPad tablet or computer too have fixed.the service and…read moreprofessionalism is great.the atmosphere is top notch and always clean and welcoming.he will help with anything he can be it ordering something for you or pointing you in the right direction.You can't go wrong only a phone call away,I recommend this place be #1.

No lines Service was fast…read more But totally useless went in about a cellular issue Never asked Fo My account info Took out SIM card with phone still on Blamed it on Apple Will not be back

Had a REALLY bad experience at this AT&T. Went in to pick up a preorder, guy got the box, and…read morepractically threw the phone at me. He asked for my number, and then told me you're all set, he made a mistake, blamed it on me. He then walked away without saying bye, just literally walked away after he realized he had made a mistake. I then went up to another associate, told them what happened, and he said he would call the store manager over. Store manager instead of coming to fix the situation, came over yelling and saying that next time I should talk to the associate more. LIKE THAT'S HIS JOB, I don't work there or know what he's doing. I told him what he was going to do for the mistake his associate made, he said he would issue me some credits (let me just remind you, they NEVER asked for my ID to verify my account, so someone else could have just walked in and gotten the phone). At that point, I asked to speak to his higher ups, and he gave me his card, walked away, and told me he wasn't comfortable to give me the store number or anything else. I would advise for no one, absolutely NO ONE to go to this AT&T store. They show no respect for you, or care about what they're doing.

Went in on a Saturday to buy two phone batteries and there was only a Sprint employee on duty. We…read morewere told the Radio Shack employee took a brief 30 min break and so there was no one there that could cash us out. So on a Saturday when people are out shopping there was no one who could help us? Incredible!

If customer service was the measure this store would have been closed long ago. I would not shop…read morethere again even it stays open. Their return policy is a sham. If I could give it zero stars I would.