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Verizon Authorized Retailer, TCC

1.0 (1 review)
Closed 10:00 am - 7:00 pm

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7 years ago

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AT&T Store

AT&T Store

(5 reviews)

A Customer Service agent I was working with connected me with the Plainville,CT store to…read morecommunicate the fact that I have not received my credits for a trade in. I have since moved out of state, and they expect me to come into that store to rectify the situation. When I stated that I am out of state, and an hour away from any local att&t store, and wanted to make sure they could see that i traded my phone in before I made an hours trip, he stated that he cannot be responsible for someone else's incompetence. When I stated, this was his store's incompetence, he hung up on me and the ATT&T agent that connected us! HUNG UP ON US!!! So, this store not only lost my phone trade in, this was unacceptable behavior, he was rude and condescending, and he should NOT have a job, especially managing in anything in the customer service field going further. As far as Customer Service by phone, they were no use either. They say they cannot help me, it is all done within the store I bought it. Again, I have moved out of state. 25+ years as a customer means nothing anymore! So disgusted!

My experience with this cell phone carrier has been the worst I've ever had. The staff, including…read morethe inexperienced young manager, require comprehensive retraining. Following a three-hour troubleshooting attempt, I switched back to our former carrier. Although the manager tried everything he could it could not be fixed and that's partially due to AT&T's policies and service team as well....leaves much to be desired.

Verizon Authorized Retailer - Wireless Zone

Verizon Authorized Retailer - Wireless Zone

(18 reviews)

I would give this store a ZERO, if that was an option. I had…read moretalked to someone at this store about a business account promotion and they said a business Rep will call you in a few days. No one call for 10 days. I followed up and some one form their Business Plans(I needed 4 Iphones and a watch) are called me and gave me plans and $ figures about the plan and the new Iphone 16's, and finalized on the phone call, and then gave me an appointment to go to this Bristol store and get the phones and complete the transaction. I go in there and am waiting for almost 20 mins., before anyone attends, they take all the related information and take almost 2 hours, and after that they do a switcheroo ...they tell me that there's some problem and just go with the personal plan which had 3 year term and different terms. This place is a total scam and useless. Never go there or trust Verizon Business plans and related folks. Except for 1 guy rest of the folks are lost, don't know their jobs or lying and just goofing off.

So I purchased new phones in December. my salesperson (bernardo) seemed like he knew what he was…read moredoing. told us about the promos-upgrade your plan to some unlimited plan and we could get either Samsung watch/samsung tablet/ I watch/apple tablet for free. JusT need to put it on the plan. Well its March now. I'm reviewing my bill and I'm being charged for a tablet. Go to the store talk to a rep and the manager. Manager will escalate it. Get a call back from the manager "sorry, nothing we can do and Bernardo doesn't work here anymore'! Wow. Great customer service verizon store. I suggest going to a real Verizon store and not a independent store. These people are full of sh** and don't stand my anything. I will continue to fight to get my money back. Liars. John Rogerson, you are a liar and when I asked to speak to yoir manager..... crickets !

Verizon Authorized Retailer, TCC - mobilephones - Updated May 2026

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