Started off as a great experience (we love the car), but we got talked into the glass coating…read moreprotection plan, which we thought was a no-brainer. After having the car inspected for a wrap on the top, a reputable company informed us that the car has no ceramic coating. We were shocked, so we had it looked at by another company known for ceramic coatings, and they confirmed there was no coating on the car. Both companies put their findings in writing. We called them up, and they claimed to have done the coating but had no solution for us. Understandably, we are very upset; we gave them a chance to offer a solution or make it right, and they basically just said, "we did it," and that was it. The car also has swirl marks and did not undergo proper paint correction before it was "coated." Walking out after spending $100,000, we should be 100% happy, and we definitely aren't. We feel like we were swindled. I will give two stars because the salesman and the people who gave us the car tutorial and set up were very kind and informative. However, their response to a very valid complaint is unacceptable.

I purchased a 2013 SRX in June of 2016 from Stephen Cadillac and it has been the most frustrating…read moreexperiences of my life. Within the first 3 months the CUE system stopped working twice and only displayed a black screen. As a result, the radio, heat, back up camera, staring wheel controls, and parking assist do not work. Stephens reset the system and it would work for a few weeks and go out again. In addition, the car does not start up at least once a week where I have to continue to hit the push to start until it eventually starts. Most recently, the car has had an issue shifting into drive. Update: I still a little disappointed that I had so many issues with the car within the first few months however Stephens has gone above and behind to resolve the issue especially the service department and Bryan the service manager. I was so frustrated with the issues I hung up on Bryan when I was advised on how much it would cost. Instead of getting upset and giving up Bryan called the head office and found a program that would cover the majority of the cost. Instead of taking it personal he understood my frustration and continued to help. He called me several times to provide updates of the status and resolved the issue fully. One would not expect to have so many issues within a year after paying $30k on a vehicle. However, based on my experience with the service department I would say the issues I had were just and abnormally which happens. Based on the service and resolution I would have no problem buying from Stephens again or recommending them to others. I truly appreciate the work the service department and Bryan did to correct the issues with my car. Great guy!

I'm writing this review before receiving the product. The company seems legit, but they charge a…read morelot for freight shipping. $465 for CT to PA - 220 miles for a corolla hood. I'm not an expert on freight, but Grok states $465 is higher than what they calculate for that same shipment. This is just an FYI and may not be accurate. $465 just seems like a lot. There could be other factors I did not consider. Just be aware. Here is what Grok estimates it should cost. Step 4: Final Estimate Considering Terryville Auto Parts' experience with shipping auto parts and the likelihood of LTL freight: Freight (LTL): Base cost: $100-$150 (minimum charge or CWT-based). Fuel surcharge: $20-$40. Residential/liftgate: $50-$100. Total: $170-$290. Parcel (UPS/FedEx): Base cost: $50-$100. Oversize/residential fees: $5-$20. Total: $55-$120 (less likely due to size). Given Terryville's operations and customer feedback about shipping (e.g., $15 for a small part, suggesting cost-conscious shipping), LTL is more realistic for a hood. A reasonable estimate, balancing freight and parcel possibilities, is: Estimated Freight Charges: $150-$250

Terryville Auto Parts is an exceptional operation. The staff is very knowledgably and experienced,…read morethey have a tremendous inventory to make it the premier automotive salvage company on the east coast. Great people to work with.

What a horrible experience so please enjoy the read. They have attempted to remove my reviews so…read morethey can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you.

Dropped my car off for bushing repair and transmission and brake fluid change normally they are…read morepretty good about keeping me updated with repairs and what's going on with my vehicle by sending me a video of what needs done or what was done on my car but this time I was extremely disappointed in the service department I called 4 different times trying to get an update date on my vehicle not one time did they call me back until 4:40 to pick my vehicle up every time I called they were on the phone with another customer I was told and some one call me back when they got a chance. At this point I was done with it. I get there at 5:10 not one of them were on the phone just sitting around. They could have had the courtesy to call me sent me a video of the work performed but no this time they didn't. I explained when I dropped my car off to reach off to the bank for payment and to let the bank know before service was done how much it was going to be for the repairs. I reached out to the bank at 1 and they said they had not heard anything about the service that was getting done.

I can't thank Airport Auto Body enough. After being rear-ended on Route 91, I was left with a…read moredamaged bumper and no way to reach the other driver, who had given me a false phone number. Then Dan stepped in. Once he learned what had happened, he and his team buffed, polished, and repaired several spots on my bumper, and they did it all at no charge. He had no obligation to do that, and he did it anyway, with real kindness and care. Dan took great care of me which meant the world. The work itself is fantastic! The bumper looks great, and you'd never know it had been damaged. Thank you Dan! If you need bodywork, go see these folks. You won't find a better shop or better people.

Absolutely highly recommend Airport Auto Body. I can't say enough great things about the job Jason…read moreand his team did with our car. It truly is what every repair experience should be like. Every step of the way was clearly communicated and you felt like your car was in great hands. It was my first experience taking my car here but I can't see myself taking our car anywhere else. They set a new standard of what to expect from an auto body shop. From the moment you walk in you notice how welcomed and well cared for the place was and they treated your vehicle exactly the same way.

The guy who helped me was friendly and helpful. Got my windows tinted about 45 minutes after…read morearrival and it looks perfect with a lifetime warranty.

The tints came out perfect, I love the first come, first serve policy they have. They did their job…read morequick, efficient and the price was very fair too.

I had an issue with a head unit installation and initially brought my vehicle to a different shop…read morefor the install. The shop was unable to complete the installation service and basically told me it could not be done. I decided to get a second opinion and try Stereo Fi Electronics. Luis had the unit installed and working properly in about 1 hour. I highly recommend this shop. Thank you Luis! Great experience!

Luis went above and beyond to make sure that not only was I happy, but that my car looked good…read more When a problem emerged with the backup camera, he double and triple checked his work - but it appears the issue is with the camera, not anything he did. So I've got a replacement camera on the way. I'd certainly take my car back to Luis for any sort of work I might need done on it.

Went to have my emissions done very quick and efficient. Staff was very friendly . Comfortable…read moresitting area . Great place they offer multiple services .

I found this location through Groupon. It was such a good deal for a full synthetic oil change that…read moreI decided to give them but I'd pay regular price. The owner was so kind and did a full inspection on my vehicle. He explained what he thought I should repair at a future date and gave me an estimate. While waiting I also spoke to a gentleman who has been bringing his car for years despite the dealer giving him a service package. I will come back.

Great service. Communication was on point through yelp/text. Windows look great! They have a…read morewaiting room which is a plus.

Start on time, great service and hospitality, wonderful,nice job well done. Great location easy off…read morehighway.