When I say this is probably the worst place I've ever visited, I'm not exaggerating. From the outside this place looks like a cute, quaint little bar. The inside is clean and neat....looks like a nice place overall, so I didn't expect the experience my coworkers and I had. As a college bar, I wasn't expecting anything grand, but the staff didn't even reach the bare minimum of customer service. This was my first outing with my coworkers and let's just say we now have a shared awful experience to bond over.
To start off, we were met with friendly service, which didn't last at all. Within the first 10-20 minutes of us being there, we were told to move from the large booth because it was a fire hazard. That was understandable, but it could have definitely been said a bit nicer. We didn't know what exactly the fire hazard was, so we ended up spreading out in the reserved space.
While waiting for the waiter, my coworkers decided to head down to the bar to get some drinks. The waiter throughout the night took quite a bit of time to come to our table, so my coworkers went down to the bar multiple times to get more drinks. When the waiter found out they were going to the bar, he reported this to the manager who came and aggressively told them to stop and order from the server only. She explained she didn't want them going up and down the stairs. Again, she could have nicely asked instead of fussing at us like a mother. They weren't aware of this rule and only did so because the waiter didn't check on the table for a bit nor did he catch the first time they went down to the bar ....because he wasn't around. At this point, it felt like we were being treated like children and our waiter constantly went to his manager to "tattletale" on us. Our experience only gets worse from there.
Some of us decide to order food. About 4 people ordered the tachos (tater tot nachos) and 1 person ordered nachos with just beef and cheese. One of the first people to order the tachos never received her order because it was given to someone else who ordered later on. She waited over an hour for her food, which didn't come before she left so she canceled the order. My coworker ordered nachos, which were cold and tasted like they had been sitting out for awhile. She asked for them to be remade and said she wanted them to be hot. She waited about 30-40 minutes before asking where her nachos were as nachos usually don't take long to make. When the waiter brought them out, he mentioned they were really hot. They were lukewarm at best. I told my coworker it wasn't fair for her to pay for the nachos at this point. Having hot food is the bare minimum. The flavor was okay, nothing spectacular, which is to be expected at a college bar. However, the food could at least be hot! We never even mentioned that the nachos weren't supposed to have tomato in them (she ordered just beef and cheese). There was a chunk of tomato that wasn't even chopped properly. Not a huge deal, but it really adds to the fact they don't seem to care about the quality of food. We would have ignored it if the food was hot. When we brought this to our waiter's attention, he became annoyed and said, "What's the problem now?" Then stated that the nacho pan was hot when he carried it over....the nacho pan is metal. If it was truly hot, he wouldn't have been able to carry it with his bare hands and would use his towel. Instead of apologizing for the nachos being cold for a second time, he snatched the nachos up and snapped at us saying that he would just remove it from her tab. We sat there for a good minute shocked at his attitude/behavior. My manager was in such disbelief that she asked, "Is this real life?!" Because it really felt like no experience we've ever had. Some of my coworkers have been waiters in the past and explained that his behavior was so unacceptable even if he was having a hard day.
It was amusing but honestly not acceptable how disrespectful the staff was. I could understand if we were being rude in any way, but we were respectful and just wanted small things like straws or as I stated above, hot food. The rudeness didn't stop at the waiter and manager. The bartender also wasn't very nice apparently to my coworkers. All they did was ask what beers they had. Overall, the staff was rude, and the food wasn't good. We didn't think that asking for a menu, ordering at the bar, or wanting hot food was unreasonable, yet we were met with rudeness from 3 different people. Coming from a person who didn't even order anything, because I was hesitant about the staff/food, I am shocked at how awful we were treated. I'm glad I reconsidered ordering food, because it was awful and asking for hot food is apparently too much. Kind, courteous staff and hot food is the absolute bare minimum. I understand the difficulty of working with disrespectful, young students, but we were respectful and only wanted a good experience. We definitely won't be back. read more