Best customer service. Best delivery options. Will always be a loyal customer!!! The rewards program is awesome too.

if you have a dog in Austin go local for supplies at Tomlinsons. Always great service. they truly love your pet

Great , will go again and very satisfied , has great customer service and I have no complaints

I went in recently for a new collar and toys for my pup. She was headed to a dog sitter for a few days and had destuffed all of her toys to take, and she had grown out of her collar. The sales staff at Tomlinson's was amazing! Really knowledgeable, very kind, and friendly! They helped me with sizing and design to find the perfect collar. More importantly, my pup is a little shy at first and they got right down on the floor for introductions, and went out of their way to make her comfortable so we could try on collars. This will be my permanent go-to place for my pet supplies! read more

I paid a $30 non-refundable deposit to have my dog's teeth cleaned with no anesthesia. It took 10 minutes for the cleaning, for $190 I expected way better results, and the $30 deposit to go towards the cleaning. The inside of my dog's teeth was not cleaned very well. The gentleman running the cleaning mentioned brushing my dog's teeth routinely, which I've done for many years, but he threw me a loop when he said not to use dog toothpaste. I paid $149 for cleaning with anesthesia at an animal hospital and had much better results. read more

Great people, great service, and great experience in the store. I loved the assistance from the staff, as well as the assistance from those that have been frequents of this establishment. read more

We have been loyal S Lamar Tomilsons customer for years but wanted to check out this location since it's closer to our new home. The service here was awesome and Dylan at the register went above and beyond to help us cash out our frequent buyers card and printed all the missing receipts (right before they closed up shop!) He made our night and as usual, the store was clean and well stocked. read more

Tomlison's is the best place to get food for your animal but also THIS is the BEST LOCATION!! I take my pup Goldie here as often as I can. We will sometimes just stop in to buy a treat if we are in the neighborhood. Everyone who works here is super nice and helpful. You can tell they are real animal lovers and very knowledgeable about every brand! It's nice to go into a shop and feel valued for your business. It's nice to go to a pet food store and the employees want to engage with you and your animal. Customer service here is top-notch. Tomlison's also is competitively priced and has specials every month! Thanks Tomlison's on 12th and Lamar! You rule! read more

I've loved shopping at Tomlinson's for all of my dachshund bebes' needs for over 5 years. The employees are kind and knowledgeable, and the selection is top notch. Tomlinson's has helped me find my dogs' very favorite food (Lotus Turkey!), most beloved treats (bully sticks!), and accessories. Their autoship feature is convenient, reliable and customizable. If you have a cat or dog, and haven't checked out Tomlinson's, get on board! It's great! read more

I went to Tomlinson's recently for some guinea pig food. An associate was quick to help me find what I was looking for and answer questions about their products. It was such a different experience than going to a big box pet store where no one ever seems to know anything about pets. I plan to do all my pet supply shopping here from now on. If you have a Tomlinson's close by I recommend getting the membership. I think it was $7 and it gives you discounts so it will pay for itself. read more

I've been a fan of Tomlinson's for a long time, and generally have a great experience at any of their location. BUT there's something special and wonderful about this location. The caliber of employees at this store is just... incredible. I drive to this location specifically whenever I need some extra help for my pup with special diet needs or want to browse around for a bit. I had a particularly wonderful experience today with Kayla at this location who was incredibly kind and knowledgeable when I walked in on the verge of tears after my sweet 8 year old Great Pyrenees mix with pancreatitis had seemingly lost his appetite for meals- though still loved treats. I had gone from trying to entice him with lower quality dry food, homemade food, and was exhausted and worried. Kayla immediately had a recommendation for dry kibble- and spent time going over the ingredients and their percentages and why it was a good fit for a dog with pancreatitis. There was no judgement or shaming for buying crappy food, she was upbeat and focused. Both she and the other employee, who's name I regret I don't remember, were then incredibly kind when my pup grabbed a dried sausage treat from the bin and gobbled it. He's never done that before and I wasn't as fast as I should have been. They quickly assured me it wasn't a big deal and they could just ring it up later. It seems like a small, regular customer service type of interaction- but after a week of sleepless nights because my poor boy wasn't eating and vomiting, it meant SO much. My mind was swimming with worry, trying to explain what I needed, anticipating yet another vet visit, and then huge relief when he ate something (rudely), and their reaction was to kneel down and love on my pup- phew. Just, so so nice. This store is special because of the employees. Tomlinson's is lucky to have such amazing people, and my dog and I are lucky, too. read more

TomLinsons pet shop is literally the best we have ever been to; the employees are so helpful and knowledgeable, and genuinely love animals. If you haven't been, this local business is a hidden gem! Highly, highly recommend! Our rescue adult lab/cattle dog mix loves his recommendations from the staff, we left with: a kong tennis ball (indestructable); an elk antler( ethically harvested/natural shed, good for chewers); and some breath bones that make his breath smell like mint :) I wish they carried vegetarian dog food, but we will be back for more treats and toys! read more

Tomlinson's Feed - Pet Stores Near Me - Austin, Texas

This is the best pet store I've found in Austin. Tomlinsons has multiple locations, which are all staffed by the friendliest animal lovers around. Great selection of high quality food and snacks. Mostly for four legged friends. read more

Tomlinson's Feed - Pet Stores Near Me - Austin, Texas

The most important thing (in both business and personal issues) is the ability and willingness to make things right, and Tomlinson's has a culture and employees in place to make sure that happens. I've gone from disappointed customer to fully impressed customer in a matter of hours. Thank you for making it right. read more

I'm leaving this review bc it has happened 3xs now and I will not be going back. The 12th and Lamar store is overly aggressive with their help. I came for an item I knew they had and where it was but I wanted to just walk around and look at other items they had too. Before I was even all the way through door someone startled me by yelling "can I help you". I kindly said no thank you and started to finish walking into the store. As I wondered around like I had planned, two more people approached me at a loud voice asking if they could help me. The store is small and I'm standing only a couple feet from any employee at all times. There's just no need to yell or approach someone 3 times after they've said no. It was uncomfortable and I left as fast as I could. read more

This place is incredible. I went in looking for a specific size boot for my dog that REI didn't have (the Austin pavement was scorching my dog's foot pads.) I bought a pair and had her walk around store in them. The sales guy even helped me get them on her and gave me tips to have her learn to walk in them---including giving her treats she LOVED to create positive associations. Alas, the boots weren't for her. But Tomlinson's returned them and helped me get a new pair that my dog loves. No joke, on the way back to the hotel she was smiling and trying to run, like the "socks" gave her super powers. I even walked out with 3 new kinds of treats because they helped me find things she would eat. (She's a picky eater.) They are so helpful and patient. Thank you Tomlinson's Feed. Visiting your store was a game changer for this Austin trip. Now we can walk in the heat and my dog is eating:) read more

Really the best customer experience that I've had in any business in such a long time. I dont know how they hire such friendly, kind people, but every member of staff was genuinely exceptional! Thank you so much and keep up the good work! read more

The kindest, most knowledgeable staff, the most incredible selection, and just an all-around wonderful feeling when you're in here. Love everything about this place. read more

Tomlinson's offers good prices, an awesome membership program and a wide variety of food, toys and other dog and cat necessities. I used to go to a shop across the street to Tomlinson's for my dog and cat needs but recently I made the switch to Tomlinson's and I am thrilled with my choice. I am so glad they offer such high-quality food, treats, toys and what not. They sell some great cat trees, litter and other hard to find items at a store like Tomlinson's. Great local business that I am happy to support. read more

I went here for the first time today and had a great experience! I stopped in to see if they had my dog's regular food, and they did, but they also showed me some great alternatives that I was previously unaware of. Mercedes showed me two great alternatives to what my dog eats now, that I think I will try next time. She spoke with me at length about the nutritional benefits of several different brands and discussed how these could benefit my older dog with back issues and sensitive skin. She was more knowledgeable than some vets I've seen! I signed up to be a member there on my first visit! I couldn't recommend Tomlison's more! I also really appreciate Mercedes for educating me on dog nutrition! Thanks! read more

We had an awesome experience here. The staff was extremely helpful and so sweet to my dog. We spent 30 minutes in here just chatting and looking around. No more petsmart for us, the location is perfect for us and the high quality food selection is great! Parking is great too, especially for being downtown! read more

I love shopping at Tomlinson's. It's local, friendly, and I always get exactly what I need, and a good value too. I also love their impact on our community through donations and pet adoptions within the store. The best! read more

Absolutely superb selection of the highest quality dog food you could hope to find. They are also super friendly to your pets if you bring them in. Love this place! read more

We haven't had a new puppy in over 15 yrs and the experience at Tomlinson's was without question, over the top! I am so grateful to all of the staff, their attitudes, and eagerness to educate. They are very knowledgeable about ALL of their products. I felt confident that they were helping me to give our new puppy the SAFEST and BEST of everything! I will NEVER shop anywhere else for my pets again. A special thanks to the amazing manager Jamie at the 12th street store....I really appreciated her knowledge and passion for what she does.....she is a true animal advocate! read more

Tomlinson's Feed - Merle at 8 weeks - Pet Stores Near Me - Austin, Texas

This was one of my dog Bodhi and I's favorite place to go to together because of the most awesome staff members who work here. Each time we came in, we were greeted warmly and excitedly. It would make Bodhi's day to visit his Tomlinson friends and he had so much fun playing with the toys here. Great selection of toys, treats, food, and all the pet gear you didn't know you needed. We just moved out of state and I'm realizing how special this place was! Haven't found a store with people like it yet here in Boulder. Thank you to the wonderful staff! read more

Very helpful and polite staff. Love the location for convenience. Great selection of foods and treats. Always have new things to try.

I love Tomlinson's, and especially this location. (Two doors so you don't have to park on the 12th street side....big help!) The staff are wonderful. They know a TON about the various types of food they carry and are superb about special orders (like extra large dog beds!) plus they love my dog and give him lots of snacks and belly rubs when we stop by and who wouldn't like that?? read more

Stacy assisted me and was very warm, respectful and informative. Two other employees also said hello (not in an annoying way). Stacy provided me a couple different options for dog food as well as other suggestions (probiotics, etc) after telling her more details about my newly adopted pup. She also encouraged me to bring my dog with me next time I come in so the team could meet her! read more

Stacey was a blessing today! I'm so grateful to her and so are my cats. I'm new to Austin, this pet store has fancy, raw food, and she knew everything about cats and raw food. I felt very welcomed and I am extremely happy with my purchases. read more

These guys still rock! I hope I get the name right when I say this. Jeremy has been at this location since I first visited, and has been here every time I walk in. He is extremely knowledgeable of the products and has no bias finding customers what they need for their pets. I'm very happy to have him as my go to guy. read more

All the folks who work here are extremely kind, helpful, and knowledgeable. They even have some dog food samples if you want to try it out. They helped me pick out a new dog food for my senior dog, and he loves it! They have a variety of food and toys for dogs and cats. read more

I've come to find that Thomlinson's has everything I need right downtown for the best price. The friendly staff greet both you and your pets when you get there and even give a few treats if their not too busy. read more

So excited that Tomlinsons opened a store downtown! Same great selection of pet products and friendly, knowledgeable staff but just at a more convenient location for hose in central / downtown Austin. Love knowing that my dollars go toward well-vetted food and toys for my furry children and support a local business! read more

While having dinner at the tavern, I noticed there was a tomlinsons next door and decided to go there before closing time to get my dog some birthday treats for his 8th birthday. Then I met the cashier Jeremy. He showed me the different kinds of toys they have. Some of them have super cool features but I never would've known unless someone showed me. We talked about dog food and my dogs pickiness. He was able to suggest some different foods and also provided me with samples so I could try them. I've been on a mission to get my dog to like his food but the older he gets, the pickier he gets. Hopefully one of the samples will be the solutions. He also gave me info on the raw bones in the store since my dogs first experience with a raw bone was terrible. He provided me with great pointers and suggestions for my senior dog. While tomlinsons is a little pricier than other area pet stores, they carry high quality items and have great knowledgable employees. I guess you get what you pay for. My experience was great and I will definitely be back! :) read more

I went to Tomlinson's today for the first time ever and I will never go to another pet store again! I am having some chewing issues with my dog, that also has a few other issues, and Raul helped me out and was awesome! He listened to all my issues and concerns about my dog (probably way more than what he wanted to hear), was knowledgeable with the products and showed me multiple options. I went in for one bone and I came out with a ton of stuff because he was that good. I've never taken the time out of my day to send feedback to a store but I am so pleased and happy with my experience today. I ended up becoming a member and will be a frequent shopper. I love that Tomlinson's supports the community and pets in need so that is another reason why I will be sticking with them. read more

My favorite pet store ever. Good people. Good products. Happy place. Can't wait to come back.