This is one of the most disparaging and pathetic experiences I have ever had at an eye exam place…read morein 15 years. I was consistently forcefully ignored, belittled and patronized about my capability to afford anything outside of what my insurance allowed. And the woman that handled my service or lack thereof refused any feedback on the type of glasses I was looking to purchase, she was outright indignant and belittling but yet when other caucasian patrons walk into your establishment they were greeted warmly and talked to respectfully. to make matters worse, the glasses that I picked out weren't even the ones I received in fact they weren't even in the same class. I expressed my budget and willingness of $575 to spend on glasses and yet they charged my insurance for those glasses and they didn't even have the decency to give me the ones that I picked out to purchase defeating the whole purpose of the $575 out of insurance budget, Hence I was more than fiscally able to purchase a pair of my choosing regardless of what insurance covered . I will never do business with this company again, but maybe that was their whole gold to discourage people with disabilities or under insured individuals from returning?? I could be completely wrong, well I'm just speculating but in any case I will not go back because i'm no longer a glutton for punishment.

A well run office - the chain makes it easy to arrange last minute eye exams online. Dr. Gammon…read morewas very thorough - took the time to understand what I wanted in my Rx, and yeah, very happy with the results. The office is well run. The frame selection is down to the usual suspects - but I was able to find a pair that stood out a bit. They navigated my insurance well. My wife actually ended up returning her order for something completely different, and they were very helpful and made the exchange a painless affair. Recommended.

Top notch service from a delightful group of skilled people…read more Love them!

I have been a patient at Vision Depot for years. I've never had a complaint or an issue. Every…read morestaff member is top-notch, even Gracie... just kidding. I recently had another set of lenses made. If it's possible, these are the bet ever. The atmosphere, the pricing and most importantly, the staff are by far the best there is. If I lived in Florida, I'd come back for the glasses alone. Thank you all so much for the service over the years. You're the best. Harry S.

Hard for me to understand that some of these reviews are talking about the same place that I've…read moreexperienced . It will be 10 weeks this Monday since I had my eye exam and was fitted for my glasses . At the 4 week mark I called left a message and received no reply . I then called 6 more times . Sometimes they said they were closed and would get back to me (they didn't) sometimes these were times that were posted as open online. Other times it said they were with a patient and would get back to me they didn't There hours seem to be whatever they feel like . This week they were closed Monday open Tueday 2 to 6 closed Wed and Thursday Friday 2 to 6 and today Saturday they opened at 3:30 and now it's 4:46 and online says closing soon open Tuesday at 2 pm . Finally I've had to file a complaint with the Federal Trade Commission , the consumer division of the Mass Attorney General's office , and the customer service of my insurance company . I'm not exaggerating when I say this is my worst experience with a business

I'D GIVE ZERO STARS IF I COULD…read more My son needed new glasses and they take our new vision insurance. We had a prescription all he had to do was pick out some frames and place the order. We had to wait for 45 MINUTES for them to place his order. Then we were told it would take 10 days for the order to be completed. NO one had called to let me know if they were in so I called back 10 days later and the voicemail message said they were CLOSED FOR THE NEXT 2 WEEKS. Why couldn't they have told me that when I placed my order! WE ARE NEVER GOING BACK

I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

I got a revision surgery on only my right eyelid back in October 2025. Dr. Townsend did my right…read moreeyelid because he said the reason why my left eyelid is still looking droopy is because the eyelid creases are uneven. So to even it out he made the eyelid crease on my right eyelid to match my left eyelid. Enough time has passed to heal and see the results and I'm STILL noticing my left eyelid still droopy. I notice it in the mirror, when I'm taking a picture, I feel it still droopy and it still bothers me. I notice that on my right eyelid there is some extra skin on my inner eyelid crease that doesn't match the inner left eyelid crease. It just looks weird and I'm still self conscious about my eyelids. I look closely at the pictures I take of my eyelids and notice my left one is still droopy. I was told he fixed the levator muscle but I don't think the ptosis is fixed. I moved to California and I've seen several Ophthalmologist's here but they're not being useful.

A friend referred me and I am so grateful she did. Great people working at Agawam Eye Associates. I…read morehad a very thorough eye exam, that my insurance paid for. The Dr took his time to make sure the prescription was correct. I have had trouble distance reading with my glasses. The prescription I received is the best I have had in years. I purchased computer glasses and regular glasses. They used a frame I had with me for computer glasses, just put in new lenses. I bought a new frame and lenses for daily wear. They recommended a color frame, and I said no to that. Went back a few days later and exchanged the frames to the color frames they suggested. Lots of complements. The lenses are made on site, and are perfect. Had my new glasses in less than a week.

This is a family owned and run business. Peter and the folks are extremely knowledgeable and…read moreengaging people. They have a large variety of frames to choose from. An optometrist there who tested my eyes did so more thoroughly and with greater care than anywhere I have previously been. At 66 I've been a few places.. The frames and lenses (manufactured on-site) are more competitively priced than you will find anywhere in the area. It's a warm and friendly environment to browse for a new look, with helpful suggestions if needed. They have fixed many of my glasses, some I have had for years. They turned around a broken pair, same day, updating them into a new frame I needed for a business trip. What's not to like~ You won't find a better Eye Associates anywhere. Believe it!

My family and I have been going to Marblehead optician for several years now. All the staff are…read moreexceptionally kindhearted and personable. Jim and Brien care about all their patrons. If your not happy they are not happy. They will go out of there way to make whatever wrong right. My family we all have tricky perscription to make but Jim ALWAYS finds the right lab to make our lenes and he ALWAYS has a more than reasonable price. Jim will also entertain you with his many funny antidotes about one thing or another, or he may surprise you and belt out in song. I cant praise these guys enough. They will be totally honest with you in regards to trying on frames. If you ask their opinion they will be open and honest and may recommend something else.They are the epitome of compassionate human beings. Love these guys. Wouldnt go anywhere else! Harris Family

it was a great experience. they shared lots of knowledge and recommendation that worked perfectly…read morefor me uninterested in their customer- i got quoted a specific . i had visited Advanced Vision in Swampscott first and found their pricing to be very high and their staff unhelpful. i went to Marblehead Opticians and had the opposite experience. their pricing was significantly less and service was outstanding- i highly recommend them

I'm so glad I found this eye doctor! Dr Stasio found a…read moreproblem with my prescription that another dr prescribed. Finally I can actually see with my contacts! He's also a very nice man and very professional. Having been to many drs over the past 50 years it's clear to me he's a great dr. Thank you Dr Stasio!

Located in Costco's Optical department. Convienient appointments. Very reasonably priced. I went…read morethrough a difficult fitment of bi-fical contact lenses. About six or seven visits trying over half a dozen different pair of lenses. Joe explained that this is typical of bi-focal lenses because some trade-offs may have to be made in far and/or near vision acuity to best fit individual needs. All for a flat fee of $100. Joe is very knowledgeable, professional, and very patient.

New ownership took over this place many years ago and since that time it is a very very different…read moreplace. When Dr. Ward owned it, it was like a family run, practice with individualized, caring, and exceptional care. The new owner of the practice actually told my family to find a new provider. I am not going to get into the specifics because of HIPAA, but I can tell you it was a bogus matter and I hope he suffers the consequences of his ridiculous, irrational decisions. This review was sitting in my draft menu for sometime, but still felt it was relevant to post.

The staff are wonderful. I love that I have a nice hometown ophthalmologist that offers evening…read morehours on some weekdays to accommodate working families, in addition to the latest technology that enables you not to get photos of your eyes instead of getting eyes dilated. Great option! Eye pressure test is also not as frightening as it used to be with the forced air. So happy that I don't have to drive miles and miles for quality eye care. Thank you so much - couldn't ask for more.