Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

The communication is awful. Customer service is hit or miss. Quality is lacking. Definitely would…read morenot recommend.

i had a great experience with dr. sehgal, she is very personable and helpful. i'm more likely to…read moreget annual checkups with her due to her care. i did get the optomap retinal imaging which was super cool, and dr. sehgal went over it with me to explain everything. the process was quick, probably less than 60 seconds for both eyes, and i definitely think it's worth it to be able to access this type of technology for $39. like others, i did not expect a contact lens fitting cost, which was $80. i have been fitted for contacts in the past and have not been charged. dr. sehgal did take the time for a long fitting since it has been awhile since i've gotten my eyes checked (6 years) and my rx changed a bit, so i do appreciate her kindness and patience, i just think it should be known at the beginning of the visit. overall i had a great visit with dr. sehgal, she referred me to a lasik specialist who called 24 hours later. i really enjoyed our visit and think she's a great optometrist. amanda & other staff were very helpful and i was able to get a much needed adjustment for my current glasses in no time. i didn't find they had a good selection of frames, though. better than expected experience for an eye check-up.

I needed to get a new prescription, so I could get new glasses.They told me they took my eye…read moreinsurance. The day I went in for the eye exam, I filled out the billing paperwork for the eye insurance and told them several times not to medical insurance. The receipt I got showed the supplemental insurance co pay. They then turned around and fraudulently billed my medical insurance anyways. I received a totally different prescription than I've ever had and it is no good. I am now stuck with no glasses for two years because they billed my medical insurance.

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Shellee is great! Very helpful in finding you the right pair of glasses. Received my new pair in…read morejust a matter of days!!

My husband has needed new lenses three times in the past three years. The first two times we went…read moreto Lens Crafters. Both times we were told that he needed to buy new frames. Both times it cost us about $650.00. Some friends told us that they had gone to Walmart and had spent much less for frames and lenses. This year we went to Walmart and we were told that we did Not have to buy new frames and that they could use either one of the frames we had purchased at Lens Crafters. We chose the one that Lens Crafters had told us we could NOT use last year. The result, my husband has new lenses in the frame he likes for $275.00. We did encounter a problem with the prescription. Walmart was wonderful. They actually had to make the lenses three times but did not charge us anything extra. We will be going back to Walmart for all our new glasses.

I would leave zero stars if I could. My son had a contact appointment scheduled and they said it…read morewould take an hour within 10 minutes the woman comes out and tells me he will not pass because he is to shaky however I could make another appointment so not only was it $80 for 10 minutes she proceeds to tell me that I should have done research and had him watch videos when I said to her that if it was required to watch videos than when the appointment was made they should have said that and her answer to me was it's not my job to teach you how to parent. She was VERY UNPROFESSIONAL and should not be working with customers .

Microsurgical Eye Associated, the affiliated eye doctors were highly recommended by my daughter's…read morepediatrician. The examination of her revealed that she needed new glasses so we went to North Shore optical, which is in the same lobby basically. The eyeglass specialist was highly competent, friendly, and informative. Eyeglasses are not cheap. The glasses are not as cheap as Costco or big box store, but are very competitive with other private eyeglass stores.

My husband had cataract surgery and needed new lenses only. He was taken so advantage of. They…read morecharged Medicare and charged him over $1000 for lenses only. He wanted to keep his frames. Stay away. After researching he could have gotten the same lenses for $199 and single vision sun glasses for $199 he called less than 24 hours later to cancel. They said he could not cancel the order. They would not cancel it. They refused to. Very unfair business practices.

Very poor customer service. When asked why was one of the appointments was canceled she began to…read moreget sarcastic about it and told us they don't have enough staff. We were not notified of the cancelation.

Pros: *Eye appointment was quick and straight forward. No…read morefrills. *Front desk staff was friendly on arrival. *Fairly easy to get an appointment. Cons: *No frills. Doctor is less than friendly, but does get the job done. *Its been a month since my appointment, and I'm still waiting for the sample lenses in my prescription so I can make sure they work before ordering my contacts. *I've called 5x about the above issue. Never get anyone on the phone, and I only get a return call if the Customer Service reps for Visionworks send them a message. This takes on average 30min a call to reach. Once I finally get these sample lenses, I will be looking elsewhere.

I just wanted to commend the service I just received. I bought frames on line and thought I could…read morejust pop them in myself. I was wrong. So I went the LensCrafters in Peabody and explained the situation and a man with a beard (I didn't get his name) took them and in 5 minutes gave them back at no charge. I just wanted to give recognition to a job well done. Thank you so much!

They are very rude when you call to see if glasses are in, they tell you glasses have been shipped…read morewill be here next day it's been 2 weeks still not even "SHIPPED" WORST LENSCRAFTERS NEVER AGAIN

Long Checkout Times: Even with multiple lanes open, shoppers frequently report long lines and,…read moresometimes, slow-moving self-checkout, according to The Street and other shoppers. Chaotic Crowds and Parking: The biggest complaint is the packed parking lots and crowded aisles, particularly on weekends.

I am writing to formally file a complaint regarding my experience today at Costco during checkout…read more While waiting in line, I noticed that the cashier at Lane 7 was available with no items on the counter. Since the line I was in was moving slowly, I politely asked the cashier if I could check out there, and he agreed. Based on that, I moved my cart over. Shortly after, an employee assisting with pre-checkout (name: Andres) confronted me and said, "Didn't you see me standing here?" I immediately apologized and explained that I had asked the cashier for permission. Despite my apology, he became visibly upset and insisted that I should have asked him instead. Even after I complied and moved my cart to another register, he continued making comments toward me, which I found unnecessary, disrespectful, and unprofessional. What should have been a minor misunderstanding escalated unnecessarily. I was already apologetic, yet his continued remarks made me feel targeted and humiliated. I was so distressed at the time that my voice was shaking while I spoke. I attempted to speak with a manager but was told the manager was unavailable. A supervisor was present nearby during the incident but did not step in. Later, at the customer service desk, the supervisor came over, and I realized she had been there the entire time. She said she would speak with Andres; however, after waiting for a period of time, there was no follow-up or resolution provided to me. Additionally, when I explained the situation at the service desk, I was immediately accused of cutting in line, without any effort to understand what had actually happened. This response felt dismissive and unfair. I also requested a complaint form at the time, but I was told repeatedly that the forms were locked in a drawer and that the manager is the only one had a key. I find this explanation unacceptable, as it effectively prevented me from filing a complaint on-site. During the interaction, when I expressed that I felt I was being treated unfairly and possibly discriminated against, I was told that discrimination was not possible because the employee involved is Hispanic. I found this response inappropriate and concerning. Discrimination is not limited to any single group, and dismissing my concern in this way only added to my distress. I firmly believe that this situation would not have escalated in the same way under different circumstances. What began as a small and unintentional mistake turned into a deeply uncomfortable experience, where I felt unsupported and unfairly treated throughout. As a paying customer, I expect to be treated with basic respect and professionalism. Instead, I left feeling upset, dismissed, and without any meaningful assistance. This is an email I wrote to the CEO of Costco. I sent it to him some time ago, but I haven't received a response yet.

Had my eye exam that was no problem. when it came to billing I paid the full amount right then. so…read moreI was getting mail from them that I didn't open because I had no reason to. Come to find out it a collection agency is now texting me a balance due. letting everyone know to be sure you are paid in full before leaving there.

I called ahead to ensure that this location accepted my insurance, which they claimed they did…read more During my appointment, they said that their system was down and would call me the next day when it was working. I never received a call and they have attempted to bill me for three times my copayment. I've called billing and given my insurance four times now, but the issue remains unresolved. I've tried contacting this location to clear things up but have never gotten through or simply redirected to call their billings call center.