Had my eye exam that was no problem. when it came to billing I paid the full amount right then. so…read moreI was getting mail from them that I didn't open because I had no reason to. Come to find out it a collection agency is now texting me a balance due. letting everyone know to be sure you are paid in full before leaving there.

I called ahead to ensure that this location accepted my insurance, which they claimed they did…read more During my appointment, they said that their system was down and would call me the next day when it was working. I never received a call and they have attempted to bill me for three times my copayment. I've called billing and given my insurance four times now, but the issue remains unresolved. I've tried contacting this location to clear things up but have never gotten through or simply redirected to call their billings call center.

i had a great experience with dr. sehgal, she is very personable and helpful. i'm more likely to…read moreget annual checkups with her due to her care. i did get the optomap retinal imaging which was super cool, and dr. sehgal went over it with me to explain everything. the process was quick, probably less than 60 seconds for both eyes, and i definitely think it's worth it to be able to access this type of technology for $39. like others, i did not expect a contact lens fitting cost, which was $80. i have been fitted for contacts in the past and have not been charged. dr. sehgal did take the time for a long fitting since it has been awhile since i've gotten my eyes checked (6 years) and my rx changed a bit, so i do appreciate her kindness and patience, i just think it should be known at the beginning of the visit. overall i had a great visit with dr. sehgal, she referred me to a lasik specialist who called 24 hours later. i really enjoyed our visit and think she's a great optometrist. amanda & other staff were very helpful and i was able to get a much needed adjustment for my current glasses in no time. i didn't find they had a good selection of frames, though. better than expected experience for an eye check-up.

I needed to get a new prescription, so I could get new glasses.They told me they took my eye…read moreinsurance. The day I went in for the eye exam, I filled out the billing paperwork for the eye insurance and told them several times not to medical insurance. The receipt I got showed the supplemental insurance co pay. They then turned around and fraudulently billed my medical insurance anyways. I received a totally different prescription than I've ever had and it is no good. I am now stuck with no glasses for two years because they billed my medical insurance.

Microsurgical Associates we're highly recommended by my daughter's pediatrician. She was having…read moresubtle but serious eye issues. Nothing that would impede with her life, but something that was noticeable so we sent there for a referral. It was discovered that she had need for a new set of glasses. The facility is very well staffed. Everyone there was friendly, competent, and extremely professional. Top-notch. The facility is self a spotlessly clean and had all the latest equipment and technology.

9 years later, no more coffee, but we are still going there! We see Dr. Sorkin and Dr. Kenrick…read more Wait times can be crazy, but the doctors are great.

Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

My Husband and I gave this practice every chance but this week was last straw. We have vision…read moreinsurance and my husband is diabetic so we like to get an eye exam every year. We had been going since 2024. Unfortunately Dr Prentiss was curt and disrepectful asking us " What brings you here today " which made us feel uncomfortable. Why would he ask us that? Mostly it was his tone. Also the clutter in his exam room is mounting. Maybe we should have tried the other optometrist in office. Anyway too late moving on.

Great doctor, very thorough in his examination, willing to talk about your particular concerns and…read moreways to correct what is possible to correct. I will return.

I had appointment to get evaluate regrding need for cataracts. Doctor never looked at my eyes…read more Woman put too many eyedrops in my eyes and now all blurry. One of the test was not done but they sent records and it was included. as done is You should see doctor first before any testing done! It appears is an assembly line to get you to scheduled to sign up for cataracts surgery. Doctor badgered me! No explanation of anything! Would not recommend them! I would not recommend them!

Amazing and thoughtful business. Thank you for helping me out with a plunger to get my sclera lens…read moreout while out of town.

This is one of the most disparaging and pathetic experiences I have ever had at an eye exam place…read morein 15 years. I was consistently forcefully ignored, belittled and patronized about my capability to afford anything outside of what my insurance allowed. And the woman that handled my service or lack thereof refused any feedback on the type of glasses I was looking to purchase, she was outright indignant and belittling but yet when other caucasian patrons walk into your establishment they were greeted warmly and talked to respectfully. to make matters worse, the glasses that I picked out weren't even the ones I received in fact they weren't even in the same class. I expressed my budget and willingness of $575 to spend on glasses and yet they charged my insurance for those glasses and they didn't even have the decency to give me the ones that I picked out to purchase defeating the whole purpose of the $575 out of insurance budget, Hence I was more than fiscally able to purchase a pair of my choosing regardless of what insurance covered . I will never do business with this company again, but maybe that was their whole gold to discourage people with disabilities or under insured individuals from returning?? I could be completely wrong, well I'm just speculating but in any case I will not go back because i'm no longer a glutton for punishment.

A well run office - the chain makes it easy to arrange last minute eye exams online. Dr. Gammon…read morewas very thorough - took the time to understand what I wanted in my Rx, and yeah, very happy with the results. The office is well run. The frame selection is down to the usual suspects - but I was able to find a pair that stood out a bit. They navigated my insurance well. My wife actually ended up returning her order for something completely different, and they were very helpful and made the exchange a painless affair. Recommended.

Very poor customer service. When asked why was one of the appointments was canceled she began to…read moreget sarcastic about it and told us they don't have enough staff. We were not notified of the cancelation.

Pros: *Eye appointment was quick and straight forward. No…read morefrills. *Front desk staff was friendly on arrival. *Fairly easy to get an appointment. Cons: *No frills. Doctor is less than friendly, but does get the job done. *Its been a month since my appointment, and I'm still waiting for the sample lenses in my prescription so I can make sure they work before ordering my contacts. *I've called 5x about the above issue. Never get anyone on the phone, and I only get a return call if the Customer Service reps for Visionworks send them a message. This takes on average 30min a call to reach. Once I finally get these sample lenses, I will be looking elsewhere.

Thank you to these sweet ladies for coming in clutch today. We are in town for my birthday and I…read moreforgot my contacts at home. The other places I called were not very nice or helpful but I was happy to hear a kind voice on the other side who was very quick to help. I was having a bit of a rough day so we actually got there a little bit after closing but they (Manager & Elisa) were waiting for us, Elisa was able to accommodate my needs and sympathize with my situation and get me some trial contacts which I'm so grateful for!! Thank you for making my birthday so much better and my day a little sweeter ladies!! If you are in town and need a place to go I'd highly recommend this spot aside from the kind people the inside is very clean and comfortable, amazing establishment!! Thank you!

Best practice around. The doctors here are friendly and thorough. Kathy the office administrator is…read moreso friendly and helpful--I've known her for decades now and she is always on top of things. Dr.Bridger discovered my narrow angle glaucoma and saved my vision in doing so. I got it treated and am fine now. There is an excellent selection of frames of all types and everyone seems happy in their work which is a sign of a well run business. Highly recommend this practice!!