Excellent Service and professional staff! Dropped by to see…read moreif they could do a repair on current pair of eyeglasses. As I waited, I checked out their vast selection of gorgeous fashionable frames! I was quite impressed by the quality and organization! The young woman who repaired my frames did it in a jiffy and never asked me to pay! I will be back!!!

I broke my glasses the other day and I also was overdue for a new pair. I have a eye appointment…read morecoming up, so the new pair will have to wait till I get my new prescription but the old glasses really needed fixing stat, so I decided to check this place out today since the reviews were so good! Well Yelp did not fail me - one of the lovely ladiesn at Heller Eyecare fixed my glasses free of charge and did it quite quickly even though there were indeed broken! Needless to say I will not hesitate to strongly consider them when I am ordering my new glasses. The selection there seemed very large and the fact that they are open till 6pm sometimes is very helpful. Thank you again to whomever helped me, life is too short to go around with taped glasses!

Here today! I…read morealready had my prescription so being in a city long enough to get my eyeglass prescription filled and finding the right frames was my challenge. I was running out of time because the coating on my glasses was fading in a rapid pace and blurring my vision, so I NEED glasses quick, fast and in a hurry. I queried my trusty Yelp app and ask God if Burlington Eye Optical was my go to place and YEP it was! I go in and the place was very busy and immediately I noticed many old money seasoned seniors waiting for their appointments, asking questions, completing transactions and looking around. I met Sue and so my excitement began with Burlington Eye Optical! The first thing I noticed about Sue was her tone of voice, her passion for offering outstanding customer service and passion to make customers smile upon completion their business. I presented my prescription, she put my information into the system and now for the hard part WHICH FRAMES FITS MY FACE AND PERSONALITY. We was just like the 3 bears, "Nope not those", "Um, not the right shape", "Naaa", "Do they come in any other color?", "I need more options". We found 4 contenders, so here I was walking around getting other customers options, looking at myself in different mirrors and angles, I would walk away, look at myself again. It's not easy y'all to find frames for my personality, face and versatility:)) for real though. So we found the right shape and frames but looked online for the brand other color options, Sue ordered each of the color for me. The frames arrived faster than expected and this is how I met Christina upon my return. There I go again, walking around checking myself out in different mirrors, different angles and soliciting options from other customers; males and females. Once I made my decision, Christina informed me that they was running a special which included $99 for a second prescription which I used to put in my current Versace frames. Anxiously and impatiently, I waited the complete 10 business days for them to arrive. Hold up, there's more to the story. After my glasses returned, due to the fact that my eyes were distorted by my diminished previous glasses my eyeballs had to get adjusted to the new helpers, that can be a battle that I had to endure and go with the flow on. That process is just like any other healing process, it can't be rushed. My second set pair returned, my eyes was still tripping because now I was working nights and they had to get use to seeing at night with the new prescription which was slightly stronger and newer technology involving the lens production. Not only did I have to wait that out but I had to find time in my busy work schedule to drive back across town in Massachusetts hectic traffic congestion. Have you ever driven here? What about when one of their two tunnels was closed. Did I mention, Massachusetts motorists are termed "Mass-assh#€*%? I didn't make that word up, the people here unanimously said it. I wasss miserable, I returned and Christina fully understood what was happening with my vision. She, adjusted the arms of my glasses, readjusted them on my face, they needed realignment on my face and WALAH - I COULD SEE CLEARLY NOW! Let me tell y'all something, I wanted to kiss that woman in the mouth, pick her up and swing her around because that was the problem rectified. I wholeheartedly, recommend Burlington Eye Optical.

Dr. Alec Smail was extremely friendly, considerate, and thorough with his examination of my eyes!…read moreHe answered all of my questions and explained each step of the exam in detail while diagnosing my prescription. I told him that my previous contacts gave me some discomfort, and just based on his assessment of my eyes he was able to correctly determine what diameter and curvature my old contacts were! I would highly recommend going here for your checkups instead of vision works so you can stop being treated like a customer and start being treated like a patient.

Hands down the people to go to if you are a contact lens wearer…read more The regular eye exam was great, but it appears they really specialize in contact lenses here--I've never had such a thorough exam and fitting. I've been getting headaches from my contacts for years, and Dr. Deering seemed genuinely dedicated to fixing the problem. I'm now headache-free, and I learned all sorts of things about my eyes in the process! The people here are wonderful, and really go above and beyond. I can't believe I got this level of care for a standard, reasonable price. I'd highly recommend this clinic to anyone.

Literally the best eye doctor I've seen in 30 years of having glasses & contacts! Dr. Deering took…read morethe time to discuss my eye health with me in a way no one else has before. And they have fabulous customer service.

This place is so wonderful and Dr Feifke is amazing. He was the original owner when it was Insight…read moreOptical. The quality of the frames in this place are fantastic. The inclusion as a VSP Premier provider is so helpful for my family to get high quality products for more than fair out of pocket expenses.

Very easy to schedule an appointment online and provide insurance information ahead of time. I was…read moreseen in a timely and efficient manner. Dr Feifke was very thorough, informative and invested in the examination. Picking out frames was an easy process and the woman who helped me did due diligence to ensure that between insurance and promotions, I didn't pay more that I had to.

Loved it. Clean, very friendly staff, and my exam was so thorough. They have a great selection of…read morebeautiful frames. No pressure to buy . I've already booked my next eye appt.

I went in to purchase a pair of eyeglasses, with my prescription, and experienced the worst…read morecustomer service I've ever experienced. The woman did everything she could to talk me out of buying a pair of glasses there and she finally succeeded. I walked out without new glasses. If I could give this establishment less than one star, I would.

I can't begin to explain how much I love this office and staff. Specially Will! From setting up all…read more9 of my family members with appointments that was convenient for everyone's schedule. From teaching me how to properly use contact lenses, will was kind, gentle and patient with me. He made my family and I feel comfortable. He took his time showing us frames while we waited and he didn't try to upswell anything, he told me pros and cons of frames as well as pros and cons to contacts. When it came time to add ons he explained din detail what everything cost vs if it was recommended. The Dr himself we love too. He is also very kind and patient with my kids and my mom, my mom whom speaks little English he never talks down on her like previous Dr. they make it easy to check in with the iPads and I see the staff clean thoroughly after each patient. More recently the doors were locked and I showed up exactly at 6:00 to pick up my glasses and just when I was going to walk away Mr.Will saves the day and let's up go on and we were all happy with our new glasses! Thank you invision Boston! Ps I work in customer service so I judge places to our standard

Bad experience all around: 1. Office personnel is highly…read moreunprofessional and with the exception of its manager (Julia), they all need to be replaced. 2. The current glass manufacturer selected provides substandard quality of the lenses.

Too bad there are only five stars to award- Shelli Rubin deserves, at least, ten. She, totally,…read more"gets it" because she cares. I've needed her help with glasses a dozen, or more, times, and she never disappoints. My wife went to a Boston Opthamologist, who wrote a prescription she had filled by the Optometrists next door. The prescription was wrong, and the frames didn't fit. It took a year for them trying to get it right. She finally gave up, and took her script to Shellie. Within days, she got the glasses back, and EVERYTHING worked the way it was supposed to. I would never hesitate to recommend Shelli. In her profession, she's as good as it gets. Ten stars!,,

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Banville optical has the finest eyewear in the the Commonwealth. The options at the wholesale sites…read moreare not even close ti the the high quality glasses at Banville The staff who have been there for years really know the business and things were a pleasure. Unfortunately, a couple of years ago, the was a policeman perhaps moonlighting a second job. I've seen him about town and he was insistent that I had ordered a pair of glasses only Harry Truman would wear. The moonlighting fellow placed a pair glasses with a line bifocal. I didn't order those ; his tone was harsh and I was uncomfortable. Policemen who need part time income should try to fix cars or lawnmowers Many have terrific manual skills . The are great at helping folks who are stuck. My next visit was just a awkward. The lady waiting on me said she had 43 pairs of glasses . She proceeded to show me all her inventory on layaway . In the city of witches she would scare all the boys and ghouls. However, she did own a beautiful car. I just saw one exactly like it. With the problems I have, I cannot wait for a meter. Parking is tight and restricted. I will always remember the first rate eyewear I would religiously purchase at Banville . The owner is kind and nice. The fellow working the shop if friendly and skillful. James Dennehy

I've been a customer at Banville Optical in Salem, MA for several years. I've been happy with the…read moreoptometrist who works out of that location, Dr Sunny Yoon. She appears to be experienced and thorough; at my most recent visit last week she recommended I also see an opthamologist, to follow a condition she saw with my corneas, and suggested several in the general "north of Boston" area. If you need new frames, you have plenty to choose from, as their glasses selection is extensive. YMMV, but I'm quite happy with this place & the people there. (Oh, and they're also just happen to be located right next to my favorite Salem hardware store, Winer Brothers!)