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    Reading Eye Associates

    3.5 (22 reviews)
    Closed 9:30 am - 6:00 pm

    Services - Reading Eye Associates

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Reading Eye Associates Photos

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    2 years ago

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    7 years ago

    Glasses broke this morning. Brought them in and fixed on the spot. Thanks Excellent Customer Service

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    Review Highlights - Reading Eye Associates

    Bob showed me a great selection of frame and lens options to choose from.

    Mentioned in 3 reviews

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    Ideal Eyecare

    Ideal Eyecare

    (10 reviews)

    This is a practice that takes care of you through and through! I had been a patient of my former…read moreoptometrist of 10 years, but my insurance changed and I was unfortunately not within that network. I was skeptical to find a new doctor and establish a new relationship. When I made my first call to schedule an appointment, a kind lady, Lori, was there to assist every step from benefit coverages to limitations. Those are the bedside manners that I highly value. Today, I met Dr. McHale and I am thoroughly impressed. He's very down to earth, mild-mannered and explains in detail of all your eyes' health and needs. He directs you in the right path of correcting your vision. He's one of a kind. Typically when I think of most doctors who's been in their practice for a while, I have noticed a certain type of pompousness. This guy was none of that. It was a great experience and great first visit. I can't recommend his practice enough.

    Very disappointed w/ my last 2 visits . Dr McHale tries to…read morecome across as caring but he does not listen well as he juggles more than 1 guest at a time . His communication (both written and oral$ is extremely lacking in clarity. He talks in terms he assumes I understand and when I tell him I don't , he gets easily annoyed. He actually hung up on me when I continued to share my frustration and ask more questions. He changed my eye glass and my contact prescription and both are incorrect . My vision is blurry wearing the contacts and I can not read anything with the glasses on and yet he will not take ownership of this problem . His responses are so uncaring and leave me so frustrated . I would not recommend him .

    Lunette Optic - Lunette Optic in Lynnfield, MA

    Lunette Optic

    (29 reviews)

    $$$

    Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

    We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)

    Reading Eye Associates - optometrists - Updated May 2026

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