Excellent "front desk" service. Dr. Evans less time w/ me…read morethan the Optometrist. The Opthalmologist need more time to spend w/ the patient.

Dr. Farber is an excellent Dr. That aside, I've got to quit this eye office. Just like so many…read moreother reviews on this site, the receptionist is intolerable. She is so rude that unfortunately it's going to be easier to find another Dr. than to deal with her again. This review isn't as a result of a single instance but of every instance with her in that office or on the phone. It is really too bad.

Needed a new doctor and figured I'd get a comprehensive eye exam. My appointment was with Dr. Vicki…read moreKvedar. She was thorough, though brisk in her assessment pre-exam.

Long wait or an appointment, long wait in waiting area. Techs were great, Dr Braun not so great…read more She seemed stressed and in a hurry. She told me I needed an MRI of my brain but never followed through with referral to my PCP or Shields. I called the ofice, explained everything, and never got a call back. Must have caught her on a bad day...

Try and cancel an appointment takes an act of God. I spoke to someone in registration, and I could…read morenot understand what she was telling me. I was transferred to another department and remained on hold for quite some time. I may have to go in person just to cancel an appointment. I think they need to revise their way of making and canceling appointments.

Great at wasting your time!…read more When speaking with the person that makes appointments I was assumed that they take VSP. Upon arrival for my appointment, they informed me that they are out of network for VSP. I mentioned that the person that scheduled my appointment assured me that they take VSP, they said then said that they do. They told me to pay for the appointment then and they would give me a receipt that could be submitted to VSP and VSP might reimburse some portion of the visit. Obviously, they are out of network and don't take VSP. What a waste of time. Not fun getting jerked around either...

I tried this clinic out because I needed a new eye doctor and glasses prescription…read more The tech was friendly, but the eye doctor himself was dismissive. He wrote a prescription without talking to me about astigmatism. I can't wear my glasses without getting dizzy. When checking out, the desk staff was pretty rude. Then I got a reminder to attend my follow up? For what? They automatically scheduled me for two appointments without checking my schedule or asking me to attend. It feels very paternalistic, doesn't feel like I was involved as a participant in my care. I didn't feel comfortable there and won't go back. Why should my insurance (or a patient) pay for appointments every three months if there's no ongoing treatment?

Dr Violette is the best and his staff are very helpful, they are proactive with insurance coverage…read more I have been a patient for more than 10 years! I would highly recommend them!

Terrible place. They just forgot to order my trial contacts. I called a couple weeks after my…read moreappointment and they insisted scripts with astigmatism just take longer. I then called again 6 weeks after and they told me he just forgot to order them. Absolutely ridiculous service. Bad patient care.

I have been going to North Suburban Eye for many years.I always feel special, informed in the…read morelatest technology and never rushed.The staff is always friendly and makes me feel that my appointment is the one that matters and they are focused on me.I couldn't pick a better dr then Dr Rita Cherian. She is immediately engaged without being overwhelming. We have a one on one conversation and I leave feeling content and totally informed . I know if I have any further questions, she and entire staff are there for me.I look forward to my appointment.

From the owner: Welcome to North Suburban Eye Associates! With offices in Wakefield, Beverly and Winchester,…read moreMassachusetts our eye care practice is dedicated to excellence in ophthalmology and to providing services in all areas of ophthalmology. Including; cataract surgery, LASIK eye surgery, glaucoma treatment, retina eye care, and even pediatric ophthalmology focusing on children's vision. Led by C. Douglas Evans, M.D., Kimberly Mooney-McNulty, M.D. and Sandra Hu-Torres, MD our staff is not only vastly experienced but also well organized to handle a complete range of vision related problems. If you are located in the North Suburban Boston area and seeking excellent ophthalmologists you will find this at North Suburban Eye Associates. Whether your eye care needs are routine or complex, we invite you to schedule a convenient appointment at North Suburban Eye Associates. North Suburban Eye Associates serving the greater Boston area, adheres to the highest standards of quality and a firm commitment to our patients. Our goal is to educate each patient, to ensure you make informed decisions regarding your eye care.

My daughter had a minor accident and I had trouble finding an optometry that can see her same or…read morenext day. I saw Wakefield Eye Associates posting "accepting new patient" on a community Facebook page and I decided to give them a ring. The receptionist is unbelievably nice and was able to answered all my concerning questions. And booked an appointment next day! Dr Grimm is gentle and took all the time we needed. He did not rush at all and a plus, he also gave my kid a quick eye exam (and happy to hear that her vision is still 20/20!). Polite, friendly staff really make a huge difference! The shop is conveniently located near the Wakefield commuter line (8 mins walk) and bus 137 is also nearby.

Nice experience with Dr Grimm who recently took over the office. Easy to schedule appointment…read morewithout long wait.

I had a truly wonderful experience at the Warby Parker in Lynnfield at MarketStreet. Dr. Chiang was…read moreespecially attentive and genuinely cared about my needs. He took the time to explain what he was looking for in my eye exam, especially as someone with Type 1 diabetes, and broke everything down in a way that was easy to understand for someone who isn't very science-savvy. His thoroughness and communication made the appointment incredibly reassuring. Kerry Ellen was also an outstanding representative of the company. She provided fantastic customer service, offered knowledgeable and professional guidance in helping me choose the right glasses, and was consistently attentive throughout the process. On top of that, as a Type 1 diabetic, I began experiencing low blood sugar while in the store, and she thoughtfully brought me fruit snacks to help bring it back up. That level of kindness and going above and beyond the call of duty was exceptional. Overall, this location delivers top-tier care and service. I couldn't recommend them more highly.

Excellent experience start to finish. The staff immediately greeted us and checked my husband in…read morefor his eye appointment. The dr was very thorough and my husband selected two pairs of glasses. We were really impressed with the selection and attention to detail. You can really customize your lenses, the tint shading and color. This was probably the easiest shopping for glasses we've had so far. 10/10!

I broke my glasses the other day and I also was overdue for a new pair. I have a eye appointment…read morecoming up, so the new pair will have to wait till I get my new prescription but the old glasses really needed fixing stat, so I decided to check this place out today since the reviews were so good! Well Yelp did not fail me - one of the lovely ladiesn at Heller Eyecare fixed my glasses free of charge and did it quite quickly even though there were indeed broken! Needless to say I will not hesitate to strongly consider them when I am ordering my new glasses. The selection there seemed very large and the fact that they are open till 6pm sometimes is very helpful. Thank you again to whomever helped me, life is too short to go around with taped glasses!

Office staff seems to be more interested in skipping out on office hours than doing their jobs…read more It's too bad - the doctors are great.