I went to the ED twice for pain management. I have a very painful illness and I went in with my…read morepain at a 10. They did not hesitate when is came to treating my pain. They even offered to admit me to help get a handle on my pain or transport me to where my surgeon is. I have a surgery scheduled for August. My condition is often ignored by doctors and the pain is not taken seriously, so your suffering. But the doctors and nurses at St. Elizabeth's were compassionate and validated the severity of my illness and worked hard to get me comfortable. I will be returning if I need emergency care. I highly recommend.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

How do you describe an institution that doesn't say "No" to kids in need? The answer is that words…read morecould never do FHFC (Franciscan Hospital for Children) justice. It doesn't matter the illness, disease, disability or difficulty to FHFC. They endeavor 24 hours a day 365 days a year to improve the lives, the quality of lives of their patients and their families. FHFC operates in the shadow of much more famous local institutions....Children's Hospital, Dana Farber, The Jimmy Fund. They do it from some non descript buildings in Brighton, MA. Non Descript from the Outside, only! Inside small and big miracles happen daily. FHFC first came to our attention when our prematurely born infant was ready, after 5 months to leave the NICU at Beth Israel Hospital. Our son, a true miracle of love, care, science and modern medicine, w/ a healthy dose of luck, and good karma, and lots of prayers thrown in, survived being born at 1 1/2 lbs, 2 1/2 mos. early. Four months later it became clear he was outgrowing the NICU. Still affected by his Chronic Lung Disease, aka CLD, Abe was ready for a "stepdown" unit. There are really only two choices in Boston, Spaulding Rehab, and FHFC. Both are fine institutions, but FHFC is focused solely on children. This made our decision easy. Our son now almost 5 mos. old had grown to 10lbs. He was still on oxygen requiring a nasal cannula. Our son spent another 4 mos. at FHFC, growing and being weaned off of oxygen. The staff and services were great. Our son thrived with his care, therapies, and the overabundance of love and affection that is part of the "soft side" of the FHFC experience. Four months after arriving our son was now 15 lbs and ready to come home. He came home on Halloween, 3 yrs ago this month. He needed oxygen at home for another couple of months, but by January 2011, on his 1 yr birthday, he came off oxygen. 3 Months later our son went back to FHFC for Medical Daycare. The Medical daycare staff took to our son w/ the same kind of love, affection, that is prevalent throughout FHFC. He has been attending Medical Daycare since. The difference is that he is now almost 4, attends the pre school in our town, is a happy, healthy, crazy about his Boston sports teams little boy, w/ boundless energy, an inquisitive mind, and a terrific young intellect. Part of his love of learning, of music, his skills interacting with others were nurtured by FHFC and the Medical Daycare team. We are truly grateful. Our son is a little miracle, a "mitzvah" a blessing to us and all who know him, we will ever be grateful to the staff, clinicians, doctors, nurses, teachers, therapists and caregivers at FHFC. This place is the real deal! Don't let anyone tell you otherwise!

The staff in CBAT are so very clearly not listened to, overworked, and underpaid. This is…read moreabsolutely insane that the staff still do an amazing job under these working conditions. The snacks were never restocked, they were dealing with code yellows while understaffed, and when the staff ask to buy new supplies for the kids, its takes so much time to deliver or they just get completely ghosted! Again, the staff is amazing but management could use a lot of work. My Childs favorite staff were, Mandy, Gio, and Abby. Do better!!

Dr. Chin is the bee's knees…read more He's very patient and understanding of my, as some may call is, hypochondria. I'm mildly obsessed with my health and knowing what all those fractional number vital signs mean. He explains everything to me, including why my 25 year old self with no family history of heart problems really doesn't need a homocysteine. Most importantly, he really listens to my concerns, and is able to identify what needs to be more thoroughly examined. I am very happy to rent a Zipcar to travel from Somerville through the nasty Harvard Square traffic all the way to Brighton to see such a fantastic and responsible doctor.

This is for the PT section of the Brighton Marine facility…read more Ring Ring Her "Brighton Marine Center" Me "I'd like to make an appt for physical therapy." Her "What is the problem?" Me "I have rotator cuff tendonitis." Her "What part of the body is that?" Me "Uhhh...shoulder..." Her "How do you spell 'rotator'?" Me "Uh..R-O-T-A-T-O-R" Her "How do you spell tendonitis?" Me "It's not really my field so I don't know." Her "Well, I'm just the receptionist." Me *CLICK* Called Joint Ventures and the woman that answered the phone was knowledgeable and very nice. Brighton Marine should hire a receptionist that at least pretends to know what she's doing.

After an unexpected medical emergency at home, I was taken by ambulance to Beth Israel Boston. The…read morestaff in the emergency room were compassionate, caring, and professional. They provided me with the immediate care that I needed. I am grateful for all that they did for me and my family. In addition, Dr. Bethany Roy was my doctor on Farr 11. She and her staff were amazing! They helped me understand my medical conditions. They provided me with the tests I required at the time, and they set up future medical appointments. I appreciate all that they did for me.

I would not even bring my dog here. My mother is on the cardiac floor klarman building floor 8. She…read more was admitted last week with a serious kidney infection and blockage of stone. They put a stent in and all last week did the work up for the clearing of her arteries. Blood test ekg scan blood work and the cardiac doctor penciled her in for a caf this past Monday. I did not know they rotate out doctors. In comes this Anne Marie Anosropoulos. She sees my mom for all of ten minutes and declines the precedure We did everything needed to get her to do the caf . Come Monday. They switch to another doctor. They are now saying no. They said they were bringing in a third party for independent review. That was bullshit . We have waited all day and exhausted. They rotate doctors so you are not talking to the one following her the first week. This place is more running around with these young people and put zero care into the patients. She had no history or knowledge or anything. My mom didn't have an iv. At the end of the day she comes in and asks. I said why. Where were you all all day ? She than proscribed nausea medicine that could cause another heart I code r. I asked her to out in place dnr. It still haven't been done. I'm not happy. We wasted all last week. Why didn't they keep her in urology. She still has a huge d Kidney stone. Okaxe is pathetic . Go to mass general. Please avoid this place at all costs. They don't care at all and I'm exhausted trying to get their attention. Come here if you want a family member to die. They care more about teaching f than the actual patient. I am going to move her to mass general This place Is terrible. Please don't come here

This place is sketchy. When you produce a urine sample; it is to be placed in a small door which…read moreleads to the technician on the other side of the bathroom wall. There is no guarantee that you are signing a sample that actually belongs to you. Yet there are signs posted in the waiting room warning of them sending information back to your employer/prospective employer with regards to conduct upon their premises. ie: if you question their methods; they will cast a negative light upon you. The sample may be sent to a physician down in the southern part of the country like Eunice, Louisiana. There is no way that this arrangement is legit. The physician contacts you repeatedly until you answer and collects your responses in order to reply to the employer. Another Massachusetts scam in conjunction with another Louisiana scam. Untrustworthy.

Outstanding experience -- the staff was welcoming, professional, and extremely helpful. Strongly…read morerecommended.

I had a great experience at Brigham and Women's Hospital. I had an ablation surgery in June with…read moreDr. Ely Gracia. He was very kind, answered all of my questions, and eased my nerves. The procedure and recovery went well. In addition to my doctor, the anesthesiologist was great and personable and my surgical nurses, Heidi and Lindsey were very caring! I would highly recommend this practice.

This was one of the most stressful medical experiences we have ever dealt with…read more After reviewing the MRI, surgery was presented as necessary and urgent due to severe pain and symptoms. A surgery date was scheduled, all pre-op testing was completed, and we proceeded believing authorization was being properly handled. Over multiple days, we received completely conflicting information regarding whether: * authorization was submitted, * authorization was denied, * a letter of medical necessity was sent, * and whether surgery was officially happening. At one point, the surgery was put back on the schedule, the hospital called to confirm arrival instructions, and shortly afterward we were called again and told the surgery was canceled. Meanwhile, Blue Cross Blue Shield provided information that directly conflicted with what we were being told by the office. The biggest issue was not just the cancellation itself -- it was the repeated reversals, poor communication, lack of transparency, and emotional toll while dealing with severe ongoing pain. Patients deserve clear and accurate communication, especially when major surgery is involved.

Emergency Room. Having had the Worst Medical Treatment from Newton Wellesley 3 times and having…read moreExperienced the V.A.'s (Treat you like a numbers Program, talk down to you and disregard the RESPECT a Veteran deserves) This done by one Nurse in Emergency and nothing was done. I began running out of hospitals with no Transportation close to the one in Concord and Burlington, I remembered Old St. E's. A Place where I played Santa some 50 years earlier. I found Newsweek Magazine had a Great write-up on many of the Doctors there. It was Purchased by Old Boston City Hospital now Boston Medical Center. 3 times I had to go there in a matter of 4 or 5 months. I found it to be laid back, People Spoke to you as though one was sharing Gardening Techniques. One I got into the room both Nurses and Doctors Treated you (me) with GENUINE care, spoke with you and not at you. Took the time to listen and made sure my Medical Needs were taken care of. There aren't enough words to describe the shock, (was I just in a Hospital?) I have recommended the Emergency Department to anyone who may have needed it. I have to go again as I am very sick. My PCP at MGH is burnt out as he works his non-stop 8-5 hours everyday. Rush in and rush out NEXT! Insurance Companies have Purchased the Doctors Offices and are on top of moving these Doctors along. Hospitals aren't the Best place to visit but with my experience over the last 65 years, it will be Boston Medical Center for the rest of my Life. Thank you to all of the Staff at the E.R.

*sigh* It's been one problem after another since BMC took over from St. E's, where I'd been a…read morepatient for over 24 years without a single issue. I got a letter from BMC about a problem with Medicare. Though the envelope was addressed to me, the letter was addressed to someone else. TWO someones in fact: At the top it says "To: Isabel something" and in the body it says "Dear Pinnace somebody." And "Medicare file has a conflict with your name, date of birth and/or gender." Ya think?? You are clearly confused, BMC. Are you using AI maybe? I only ask because I have had Medicare at St. Elizabeth's for five years without a problem and now you have taken over and everything seems quite shall we say, fucked. So I called BMC, waited on hold, talked to someone I could barely hear--she sounded like she was at the bottom of a well. She put me on hold again, and after a while, without coming back, transferred me back to the main menu again. I pressed the option I thought was best and got put into a hold queue. For 25 minutes. Finally I pressed the option to get a call back. The recording said "Do you want a call back at..." and said a totally different number that isn't me at all. *sigh* My sweet Lord, these people have no clue. They give you a chance to enter a different number, so I did that. That was two hours ago. Now it's after five. I put a note in the patient portal, but they give you so few characters to write that I could hardly explain what happened. In the portal I saw a category for "Letters," presumably for the Letters they sent to you? I checked, and it says that I have no Letters. But I have this Letter in my hand. God, I miss St. E's.

This review is about the insurance process and scam. When I made the appointment with Beth Israel…read moreLahey Health at Chestnut Hill, double checked again and again, they promised they accepted my insurance as in the network. Then I called back to confirm if my insurance is accepted and in the network, I got the same answer, but when the bill came out, it showed out of network and I have to pay every penny although I have met OOPM. If I know they were not in my insurance network, I would not to visit them. Definity will not visit this hospital and would not recommend them to anyone I know.

When you end up in the hospital the quality of care you receive can make all of the difference in…read moreyour experience. The team at Beth Israel Deaconess Medical Center was well-informed, well-equipped and exhibited superior bedside manner during my stay after having emergency surgery. During my time at the hospital Dr. Anu Hazra in infectious disease was quick to ensure that I was going to recover as soon as possible. My surgical team made up of Dr. Umesh Metkar and Dr. Michael Van Hal, were extremely knowledgeable. But what put my mind at ease was not only the display of their medical expertise but the care with which they treated me as a patient. Dr. Umesh Metkar and Dr. Michael Van Hal took the time to thoroughly explain the procedure, next steps and recovery time and helped me feel more comfortable putting my faith in his surgical skills. During my recovery they checked in on my progress and continued to exhibit unrivaled professionalism, empathy and attentiveness to my care. In addition, the entire team of nurses and staff within the transplant unit mirrored the exceptional traits that Dr. Umesh Metkar and Dr. Michael Van Hal has displayed during each and every one of my interactions with them. They remained steadfast in their dedication to quality care, ensuring that my health was closely monitored and that I was made to feel as comfortable as possible. When I had any questions or issues that needed resolution the nursing staff was able to respond and come to my aid. In particular Julie, Christie, Melissa, Ligaya, Andrea, and Yelena were wonderful! The nursing staff was smart, personable and are what I would consider to be one of the biggest assets to Beth Israel Deaconess Medical Center. Should you ever need medical treatment, this is the team you want on your side. I cannot thank Dr. Umesh Metkar and Dr. Michael Van Hal, Melissa Aiesi, Ligaya Hannaford, Andrea Barbosa, and Yelena Kozhebrodskaya and of course Liz for all that they have done for me and all that they continue to do for all of their patients.

First and foremost; this is a hospital not a hotel. It is also subject to strict cost constraints…read moreimposed under the Patient Protection and Affordability Act (otherwise know as Obamacare). My experience was considerably different from the more negative reviews. Initial Screening for Surgery: Efficient Day of Surgery: Admit procedure was timely Pre-Op: This is my only real complaint in that I sat for over 90 minutes cooling my heals in the cube waiting for someone to appear. They need to work on this part. As a patient facing surgery cooling my heels for an 1 1/2 half while my wife was waiting anxiously in the lobby is not the best for patient confidence pre-surgery. Once the nurse did show up things moved quickly. Post-Op: Again it was efficient. I am not too sure about the post op area after surgery; I was loopy as hell. When I was moved to a floor I was in a nice two bed room by myself for the two day stay. Nursing: From my Tuesday admit to my Thursday discharge I had only one individual who was substandard. The nurses and support the staff were great. One nurse's aide was simply awful but it was only apparent how bad she was because everyone else was so good. As with PT I strongly suggest you listen to the nurses' advice. It was in retrospect very solid. PT: The PT was excellent. I am especially grateful for her excellent advice regarding physical therapy after I was discharged. A few things she suggested initially seemed a bit odd but once I was home they made perfect sense. Food: I was more than a bit surprised to receive an excellent breakfast with a copy of the Globe with my requests for more coffee promptly delivered. They did seem to have trouble getting my orders correct but for the most part that was ok. By day two I was regretting my progress. Spending another day being waited on seemed like a great idea. Post-Discharge: I listened to all the advice from PT, OT and nursing and so far have had a terrific recovery. Follow their advice and I suspect you will have a rapid recovery.

Nurses. And all staff are very friendly and patient with those who are frantically worried or in…read morepain I was out of sorts mixed u up about the hallways and anyone I asked was happy to steer me in a good direction The staff in the pre op area are focused on their wok The DR EXPLAINED WHAT WAS ABOUT YO HAPPEN EXCELLENT RXPER

DO NOT GO HERE--THEY ARE FRAUDS! This place *falsely* advertises itself as an Urgent Care but…read moreactually turns away patients in pain. My college student, scared and crying, was *refused treatment* due to an unadvertised, unposted, completely arbitrary policy. Here's the infuriating backstory: My student developed a health issue far from home. We did everything right--checked our **Blue Cross/Blue Shield** insurance website, called to confirm, and even had a **Blue Cross rep speak directly with Carbon Health Brighton's billing office.** Ryan from Carbon assured both Blue Cross *and* us that our insurance was accepted and only a small co-pay was needed. But when my student arrived? She was taken to an exam room *only to be told by a nurse that they actually wouldn't see her.* At this point, she's crying and scared, only to be fed some **B.S. excuse** that they *don't take HMO coverage* and *only* accept patients referred from a nearby hospital. **WHY CALL YOURSELF URGENT CARE IF YOU WON'T HELP SICK PEOPLE?** And let's be clear--money was NOT the issue. We would have paid whatever it took to get her seen. But Carbon Health Brighton apparently values bureaucracy over basic human decency. **If you care about your health, GO SOMEWHERE ELSE.**

Went in with a lung infection. Doctors were super nice and I was in and out pretty fast. Got a…read moreprescription that really helped. Front desk person was kind and helpful. My co-pay for this place was more expensive compared to other doctor's office's but that's probably just a my insurance thing.