I got injured near this location and received top notch same-day care from the nurses and provider…read morehere. They cleaned my wound, gave me stitches, and answered follow-up questions during my recovery. Their online appointment and check-in system is smooth and easy to navigate. I would trust AFC and especially this location with any of my urgent care needs again. Thank you for the great care!

I never thought I'd be raving about an urgent care visit, but here we are. While visiting Boston, I…read moreended up at AFC Urgent Care in Back Bay, and I was blown away by how smooth and professional the whole experience was. From the moment I walked in to the follow-up days later, everything about this place exceeded my expectations for a medical facility. I showed up without an appointment and was being seen by a doctor within 15 minutes. The check-in process was seamless -- I was able to do everything from my phone, they processed my insurance in no time, and I paid my copay just minutes after filling out a few forms. The staff was kind, and I never felt rushed. The doctor took his time with the diagnosis, answered all my questions, and even got me in for X-rays right there on-site. The follow-up care was just as impressive. I called the next day to request copies of my visit and discharge paperwork, and a real person picked up immediately. No automated menus, no endless waiting -- within minutes, everything I needed was in my inbox. And then, two days later, I got a call from the staff checking on me. I don't think I've ever had an urgent care do that before. This was hands down the best experience I've ever had at an urgent care facility. A huge thank you to the AFC Back Bay team for making a stressful situation so much easier!

All staff were so kind and helpful and quickly helped me as soon as I walked in due to a quick…read moreemergency allergic reaction. There are not many urgent cares in town near the Seaport area so I came here and thankful they were open til 8:30am. Thank you!

I went there about 10 days ago and told the dr that I had a sinus infection and asked for…read moreantibiotics. They insistedon testing me for covid, flu, and rsv even though I had tested myself within 48 hours and have been vaccinated against all three in the fall. The dr told me that what I had was a virus and would not listen to my 20+ years experience of my own sinus infection history and self-righteously told me she would not risk her medical license to GIVE ME A Z-PACK. I am now recovering from a bacterial sinus infection that required a stonger and longer course of antibiotics because this dr knew better. Thank you for not listening, for costing me 3 days of work (I don't get paid if I don't work), and for arrogantly assuming you know it all. Don't go here.

Good to know you can come here on Sunday morning at 9 AM and get seen by a doctor within minutes…read more I recommend this place if you have to see someone quickly. There is plenty of free parking in their parking lot, there is a receptionist on the first floor to give directions where to go or help with any other needs. Beth Israel's's Urgent Care is located on the second floor, there is an elevator a wheelchair if needed. The office suite is clearly marked urgent care, very important. If you are stressed or in a situation you don't want to have to second guess where to go. My doctor examined me thoroughly and had a medical assistant. My exam was quick. This is urgent care and being quick is a good thing. . I did not have to go to an emergency room for which could take hours maybe even days to be seen, especially at a non Beth Israel emergency room. Even then, taking up the space and time in an emergency room makes it difficult for those people that are really in crisis with a high need medical issue. If I needed an emergency room, BI Urgent Care would have sent me or made sure I got there safely. So this was the perfect option for me rather than waiting for an appointment after a minor car accident. Or emergency room. I'm very pleased with Beth Israel, as medical provider in all areas of care including surgeries. Hands down, the best option. Discharge/service note was giving to me at record speed and my medication was called in in the same manner. I've been coming for my primary care to this location for several years. Professional staff at the front desk make my visits run smooth. the doctor examined me, I felt confident in his ability to assess me. Today was pleasant and efficient I was in and out of there quickly. And that's what I want when you have been in an accident or some other life incident.

I called my primary and was advised to go to the closest Urgent Care…read more I was seen very quickly. The support staff, nurse, doctor, and XRay tech were all great. Within a short time I had a diagnosis and meds were called in to my pharmacy. I'm on the mend now and could not be more grateful. Super-easy access on and off Route 1 via Route 16 eastbound. Ample parking. A lab and XRay facility right there. A pharmacy right next door. Very comforting to have this facility nearby.

Mass General Brigham Urgent Care - Brookline…read more I am leaving this review to document a deeply upsetting and unprofessional experience at Mass General Brigham Urgent Care in Brookline on February 7, 2026. I arrived with a near-complete loss of voice and checked in promptly. I waited approximately two hours, during which time multiple patients who arrived well after me were called ahead. When I politely asked the front desk staff about the delay, I was told that "other patients' conditions were more important than mine," without any explanation or transparency. Online appointment scheduling was not available that day, and this is an Urgent Care facility--not an Emergency Room--so this handling was confusing and frustrating. Eventually, a nurse brought me back, took my vitals, and listened attentively despite my difficulty speaking. This part of the visit was professional and appropriate. Unfortunately, the encounter with Megan Phillips, CNP, was the complete opposite. She entered the room and immediately accused me of refusing COVID and flu testing, which was untrue. I was trying--despite being almost unable to speak--to explain that I had no symptoms consistent with either illness and to ask whether, if tests were negative, treatment options or referral for vocal cord inflammation could be discussed. No physical exam was performed. Instead, Ms. Phillips responded in a dismissive and aggressive manner, stating that steroids are only given in "special" cases such as singers or media personalities, implying that I did not qualify. I am a preschool teacher, and my voice is my primary professional tool and my only source of income. There was no effort to accommodate my inability to speak or to truly listen. My husband, who was present, expressed concern about the two-hour wait and lack of evaluation. At that point, Ms. Phillips abruptly said, "If you are refusing tests, I am done here," turned around, and slammed the door shut, effectively ending the visit. Being treated this way while physically unable to speak was humiliating and distressing. When I returned to the front desk to ask for a supervisor or guidance on filing a complaint, I was told no supervisor was available. I was handed an After Visit Summary that contained no documentation of my symptoms, history, assessment, or care, only a list of future appointments--despite the fact that no meaningful care had occurred. After waiting two hours and receiving no treatment, I asked if I could be seen by another provider. I was later told that no provider in the department was willing to see me, that I was no longer welcome, and that I should seek care elsewhere. I was dismissed from the facility without care. This experience was shocking and profoundly disappointing, especially within the Mass General Brigham / Brigham and Women's system, which presents itself as a leader in patient-centered care. I sought help in good faith and was met with hostility, dismissal, and exclusion at a moment of vulnerability. I hope this review prompts serious reflection and corrective action. No patient--especially one who is physically unable to advocate for themselves--should ever be treated this way.

I just left this place. What amazing service and care. From the front desk, to the nurses to the…read morePA. Really impressed. I have come here with my kids several times and don't remember the service and care being this strong. Highly recommend this location

I only come here when I have literally no other choice and even then I'd rather suffer than be…read morehere. After sitting here for close to two hours (and still waiting....) I have gone in, had my vitals checked, and that's it. They haven't taken a single person in since I've arrived (and the room is almost full). When I went back to get my vitals checked the rooms were empty, people were sitting at their desks, nothing was happening. I'd love an answer as to why it takes seemingly forever to check out a patient.

Do Not and i repeat do not go here ... the doctors are so rude and inconsiderate to your feelings…read moreand make you so uncomfortable everyone here seems to hate their jobs. You will wait almost 2-3 hours just for them to prescribe you something and don't even take the time to exam the problem and here you explain. This must be the worst walk in clinic possible. My doctor was extremely and looked at me as if i was some kind of idiot when i did not understand what she was talking about and i asked her more info on it. I'm sorry i didn't sorry medical research, absolutely horrible.

Excellent care, friendly, call back to check on you. More than most doctors offices!…read more Happy to have gone.

I received a bill in September 2025 for a service that was incurred on 11//27/2023. I paid the…read morestatement in full back then as I recall. I this is the first invoice that I have received stating that I owe an additional 83.37 for the visit. I have received no communication from this company until the recent bill. The Bill has a number to call for questions that refers me to another number 833-487-1313. Upon calling I get the same message to call that number. If I owe money, I'd be happy to pay it, but this situation gives me no recourse. Bad, bad business.

Terrible physical therapy! They just print off exercises and…read moregive them to you. Visit is no more than 20 minutes! Yet they are happy billers with your insurance.

After complaining of abdominal pain I had the privilege of waiting 3 hrs for testing. Furthermore…read morewhen I V was pulled out I bled all over the parking lot! I guess you have to be passing out, heavily bleeding to be seen! Terrible place!

A recent survey of best hospitals in the WORLD (2025) ranked MGH as number 6…read more We had nothing but good things to say about our experience at MGH. The professional way of dealing with patients, their logistics and setup, their green spaces to rest and relax, the care, etc....all had been top notch. Their internet portal was also very user friendly. Things could be seen and could be found very easily. Very transparent. It was an excellent experience.

It is not their fault that this is an overcrowded emergency department. It is their fault that the…read morestaff there lie when they tell you how many people are in front of you because the wait line leads first to the screening tests and thrn more waiting and then to x-rays and then more waiting. We have been here for over 8 hours with a patient who is in heart failure. And we are still waiting. The staff there are well aware that they are overstretched and they couldn't care less. Avoid at all costs.

I was seen here over a year ago and apparently had a balance that had to be paid. The only…read morecommunication I received from the office about this was a call about 2 weeks ago and when I called the office back the woman on the phone put me on hold and hung up on me. Instead of trying to contact me again they sent my bill to collections.

I've been here a couple of times. the very first time they gave me a topical steroid for what was a…read morestaph infection in my blood and the hospital doctor told me I had about a 30% chance of dying and that the topical steroid made things significantly worse. they don't give sick notes for work so don't waste your time/money/insurance. this place sucks and staff sucks.

I am writing to express my dissatisfaction with my recent experience at the Summer Street, Boston…read morelocation. I had a scheduled appointment at 9:30 a.m., however, the office was running more than 25 minutes behind. Given that the office opens at 9:00 a.m., this level of delay is concerning and suggests potential operational or staffing challenges. Due to the delay, I requested a refund of my copayment and hope this is refunded within a reasonable amount of time. While I do not typically raise complaints, I had to take time away from work and had a limited window to attend this appointment. I specifically scheduled an early morning time to minimize the likelihood of delays, which unfortunately was not the case.

Dishonest Pricing! GO ELSEWHERE!…read more Went to Carbon Health on Summer St for a simple blood draw - was quoted $10 with insurance. Got the bill - was charged $605 for a 15-minute visit for a blood test that was $30. They added a $575 "new patient" fee--there was no actual new patient visit. Insurance paid $400 - so we had to pay $200 (not $10). But really - $605 for 15 minutes. Called them and they said that was the price. Shady billing practices!! Will never go to any Carbon Health again.