I got injured near this location and received top notch same-day care from the nurses and provider here. They cleaned my wound, gave me stitches, and answered follow-up questions during my recovery. Their online appointment and check-in system is smooth and easy to navigate. I would trust AFC and especially this location with any of my urgent care needs again. Thank you for the great care! read more

I never thought I'd be raving about an urgent care visit, but here we are. While visiting Boston, I ended up at AFC Urgent Care in Back Bay, and I was blown away by how smooth and professional the whole experience was. From the moment I walked in to the follow-up days later, everything about this place exceeded my expectations for a medical facility. I showed up without an appointment and was being seen by a doctor within 15 minutes. The check-in process was seamless -- I was able to do everything from my phone, they processed my insurance in no time, and I paid my copay just minutes after filling out a few forms. The staff was kind, and I never felt rushed. The doctor took his time with the diagnosis, answered all my questions, and even got me in for X-rays right there on-site. The follow-up care was just as impressive. I called the next day to request copies of my visit and discharge paperwork, and a real person picked up immediately. No automated menus, no endless waiting -- within minutes, everything I needed was in my inbox. And then, two days later, I got a call from the staff checking on me. I don't think I've ever had an urgent care do that before. This was hands down the best experience I've ever had at an urgent care facility. A huge thank you to the AFC Back Bay team for making a stressful situation so much easier! read more

avoid if you don't want to receive a surprise bill months later... (plus they didn't help with my condition at all)

Everyone was nice, but they just don't have enough staff. They said they had only one provider on, which is unfortunate if someone had called out. But they seem to be general understaffed. Every time a support person was needed (xray, wrapping injury) it was at least 30 mins of waiting before they came in. The one provider isn't necessarily the issue- their overall lack of staffing midday on a weekend is. read more

Long wait times even if you have an appointment. Do not come here, would not recommend.

Incompetent beyond belief. If you don't like needles or don't like getting blood drawn, don't come here because they stab you blindly with the needle. read more

Nurses can't draw blood because they aren't capable of doing it properly. Don't waste your time and they run behind schedule as well.

The highlight of my 2024/11/06 visit to this sick joke of a health care facility for what I hoped would be a thyroid lab work order and refills of a commonly-prescribed, generic medication used to treat a condition I've taken it for for over 30 years was the supposed physician by whom I was seen, whom a supposed CVS pharmacy tech said was named Jonathan Joseph, snarkily informing me that the swollen protrusions I was concerned about on each side of my neck were obstructed salivary glands I should treat by chewing or sucking on candy. Sour Patch Kids, perhaps? I looked up at him from the exam room table I was sitting on and blinked in angry, disappointed amazement at his use of a sincere request for medical treatment as an opportunity to participate in a stalking and harassment campaign that has prevented me from consulting with anyone who behaves like a credentialed physician for over a decade. There's definitely nothing wrong with my salivary glands. Like Colleen Andrews at BMC, who was the previous "physician" who refused my request to order the standard battery of thyroid-related blood tests, he made a lame excuse about his unwillingness to do this: your insurance might not cover analysis performed by the labs we use. A more effective facility would've offered to have its receptionist check on this. After he concluded the visit that lasted at most fifteen minutes by informing me that he'd only prescribe a thirty-day supply of the unnecessarily-expensive brand drug my insurance plan will only cover 90-day supplies of and that I didn't need to check out (suspicious), I took the opportunity to refill my water bottle at the sensor-activated fountain in the waiting room and left, resolved to replay the baffling, apparently-fraudulent visit in my head before reviewing it here. Despite my explanation that I'd been unable to get an appointment with a new primary care physician since having to leave a previous one due to an insurance change and was disappointed with quality of care from BMC, he told me to follow up with my primary care physician. While I'd been waiting to be seen by the "physician" with a last name that matched that of a former coworker who turned psycho on me and the first name of the previous tenant of my previous apartment while it also belonged to the pharmacist who filled my prescriptions at the pharmacy near that apartment, the Stepford Wife Redux of a receptionist could be heard telling someone on the phone, "No worries." Actually, people interacting with an urgent care facility typically have concerns that at least include pain or worry about an injury or medical condition, and may include stress over downtime, wound care, need for DME, scarring, or the challenge of paying their portion of the cost of the unanticipated expense. Sensitivity to this should replace breezy, glib assurances. I was told I would've been advised of my might-be-pretend, MassHealth insurance plan, which doesn't even provide a card, not being accepted by the facility before I entered the exam room if this were the case. Finally, prepare yourself for the Medical Treatment Seeker's Fatigue and possible confusion created by receipt of a flurry of email (five, with others possibly deleted since the visit) and text messages (two, excluding any deleted before it occurred to me to share their number here) from at least two entities supposedly connected to AFC Urgent Care, including one called Solv or Solv Health and another named American Family Care. One text message uses the word "discharge" not in conjunction with "record" or "document," but by itself, as if referring to vaginal discharge: "Your discharge will arrive via secure email." It goes on to tell you that the company provides the following dubiously-secure means of accessing it through "secure" email: "Password will be your First Name with a capital first letter." Since when is "first name" a proper noun? Caveat emptor. read more

I went into to get my left eye checked out which was tearing up. I arrived at 7:50 PM, checked in by 7:52 PM, got a few eye drops from the doctor and left the Urgent Care by 8:05. When I asked about billing and checking out, they told me not to worry about it. 2 weeks later they billed me $185 and I found out they price coded my visit as a 30 minute visit :). Don't come here, they have bottom of the barrel doctors who couldn't make it anywhere else and they will give you advice that a middle school nurse would give you and send you on your way. read more

I walked in due to an injury and the front desk staff was quick to help! All paper work was done electronically, making everything quick and efficient! The staff was also very nice and willing to answer any questions. Great quality of care! read more

Caught Covid on a cruise. Wanted a Rx for Paxlovid but was 2,500 miles from PCP. Was able to schedule a next day appointment on line with AFC. Was seen by a nurse and a doctor after a 15 minute wait, and walked out with a Rx that was filled ASAP at adjacent pharmacy. Efficient and high quality medical services! read more

The worst experience we have had. The staffs here are very inexperienced! My boy got fever and I took him to the AFC, and the doctor here referred us to Boston children hospital, because he thought my boy has appendicitis, which turned out not! We cost almost 10000 dollars! The front desk staff were very indifferent to the patients, and always say."it's up to you!" We came here because it's the closest urgent care, but feel so sorry about the experience. read more

Don't come here if you think you've sprained or fractured anything!! Visited with a swollen ankle and was told I didn't have gout...took X-rays and told me I was fine and sent me on my way. A week later, I went to an orthopedic clinic to find out I fractured my ankle!! read more

These careless people wanted to throw us onto the street without a wheel chair because we were there after hours with an 80 year old woman who fell and broke her shoulder. This place is run by children who snicker and laugh and worry more about how they look than people in need. I'd be very careful to believe anything these shallow weasels tell you. They may make whatever your ailment is even worse. Stay away. read more

Such a quick and efficient experience. The staff were great! I'm thrilled to have this clinic as a new place to seek care in the back Bay Area! read more