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Mgh Avon Breast Center

3.8 (11 reviews)

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Boston Medical Center - This is Neurology on the 7th floor on 725 Albany street Boston ma .. she needs to be fired so she can have her attitude at Home.

Boston Medical Center

2.0(165 reviews)
2.0 mi•South End

Came here for a nurse conference.... I enjoyed the campus where my conference is at ... clean and I…read morefelt safe overall. Some sketchy people walking around here and there asking for donations etc but Otherwise I didn't have any trouble . Some good places around the campus to grab lunch

I waited for a month to get a followup mammogram and ultrasound. I chose BMC because they were the…read moreearliest available. I received no less than 6 emails and texts to remind me of the appointment and to pay the copay, which I prepaid online. After I left work early and waited 1.5 hr at BMC, someone came to tell me that they cannot see me today because they did not receive the images from my prior mammogram, and I needed to reschedule. You couldn't have told me that 1.5 hr ago? I could've contacted the other clinic within the last 1.5 hr to have them send the images over. Whose responsibility is it to get the images? When I booked the appointment, I made sure to tell them my original mammogram was from another clinic. No one followed up with me. No one asked me to sign a release. They sure sent me enough reminders to get their money though. When I asked for my money back, I had to wait to "talk to the manager." They could not give me my money back, but told me to call the 800 number for BMC's billing dept. No, thank you! I'm not wasting any more of my time with BMC. I just disputed the charge with my credit card. This is not the standard of care that I would expect even at a small local rundown hospital, let alone what they claim they are at BMC. If you are looking for a high standard of care and a team that follows up and follows through, BMC is not it. My husband also had many bad experiences with BMC making appointments in the wrong department and cancelling on him without notice. When you are dealing with cancer or potential cancer patients, it doesn't seem to matter to them. Time is not of the essence. As long as they get their money, they're all good. Do yourself a favor. Go somewhere else. There are much better hospitals in Boston.

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Boston Medical Center
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Fenway Health - Fenway Health strives to create a welcoming environment where everyone is able to be their authentic self while accessing care.

Fenway Health

2.8(202 reviews)
2.0 mi•Fenway

I've been a patient in the South End office since the last week of 2014. My PCP was a young man…read morenamed Dr Shi for the 1st year before he moved to SF. I have 7 herniated discs, 3 vertebrae compression fracture, no cartilage in my shoulders, wrists, or thumbs due to degenerative joint disease, and my mobility is extremely limited. Just getting from bed to the bathroom to the living room is a challenge every day. I am disabled, but was turned down for disability multiple times. That is not Fenway's fault. My PCP since has been a Dr named Ethan Brackett. With my sister's help, I started driving for Uber, then Grubhub, and now Lyft to support myself, but due to such limited mobility, I cannot work full-time. My physical therapy was managed poorly for almost a year and a half before I just stopped going. Getting there was too physically demanding for me and there seemed no chance at receiving help any other way. My pain has been managed with cyclobenzaprine (flexerall) which does not help me, does not increase mobility either. It only causes me to be too tired to drive, so I don't take it regularly. I was given Gabapentin which made me physically ill and didn't increase my mobility nor did it decrease my pain levels. The third medicine prescribed was Tramadol, which seems to be the lowest level of an opiate. Tramadol doesn't negate pain, but it does improve my mobility by about 5 to 10%, which is enough for me to get out of the house. My pain level is at a level 10 constantly, in every moment, which numerous shots of adrenaline due to constant shots of pain able to take a normal person to the ground. Doing basics like getting dressed, putting on and taking off clothes, leaving the house, and running even the most basic errands takes energy out of me to the point of not being able to move at some point during the day. Some days, I never make it out of the house. Also, I cannot sleep as moving at all shoots pain out of my shoulders, and the increased levels of adrenaline make it difficult to relax my mind and body enough to sleep. I've managed my pain via meditation for years, averaging less than 2 pills per day for over 7 years. However, in the last 6 months or so, I have taken more tramadol to get me to be able to move to sustain even the lowest levels of self-sustainability. I have asked for a stronger medication countless times, and the only answer I get is to take gabapentin, which makes me sick. The only sense I get is a sense of self-preservation and cover their own ass for Dr Brackett, Dr Shi previously, and the recent classless, condescending, combative Dr. Jatinder Gill of the Arnold Warfield Pain Center. Because of my age and ability to earn in the past, it seems I qualify for nothing that can help me, and despite referring me to an advocate, and a financial services advocate, these people have only emailed lists I could readily find on the internet. Are there any doctors out there who actually care about the patient's best interest instead of just pawning the patient off of on someone else once their pain level reaches an insane level which makes it difficult to live? About calling and communicating with Doctor's through the patient portal, about making appointments and connecting different people with information throughout my care, Fenway South End has been good. The people there may be overwhelmed, but they take care of me and my past requests as soon as they can. They do so in a pleasant manner. They are really smiley, but I understand the stress they are under, so I am patient and kind and appreciate all of their hard work. This is why I rated Fenway South End a 3 star review. They are not horrible, but I certainly don't feel I have a doctor who is really ready to help me. I feel like I am getting a big stiff arm as long as I am in pain and as long as I am not completely incapacitated.

I've been a patient here for several years and always appreciated the clinical care, but my recent…read moreexperience with billing was extremely concerning. In August 2025 I had a short telehealth visit solely to renew my PrEP prescription -- something I have done routinely for years under the same insurance plan, which covers preventive visits. Despite this, I was billed for services that were never provided and should not have been charged at all. Over the following six months, I made multiple calls to the billing department, waited on hold for hours, contacted my insurer several times, and repeatedly received different explanations or was told to wait for a review that never seemed to happen. During this time, the balance was even sent to collections. Only after I escalated the issue directly to executive leadership was the error reviewed and corrected within a few hours. I appreciate that the leadership team ultimately fixed the problem, but it is deeply troubling that it required that level of escalation to resolve what was essentially a straightforward coding error confirmed by both my medical record and insurer. If you use this provider, I strongly recommend monitoring your bills closely and documenting every interaction with billing. The clinical staff may be excellent, but the billing process can be extremely difficult to navigate if something goes wrong. I hope this review helps others avoid the amount of time, stress, and effort this situation required.

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Fenway Health - Fenway Health's 1340 Boylston Street is just steps from historic Fenway Park.

Fenway Health's 1340 Boylston Street is just steps from historic Fenway Park.

Fenway Health
Fenway Health

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Atrius Health - Kenmore

Atrius Health - Kenmore

2.4(145 reviews)
2.0 mi•Fenway

I used to come here, but since there's a branch way closer to home I've been at the other. However…read morei did get a specialty test run recently, and im not sure if the ordered test targeting what i was in pain for. Either way it'll get sorted out, the physician whom performed the test was very professional, quick and efficient. The nurses whom did my intake was nice and got me in a room early. Parking is open with $6 validation paid to any of the check in desks on any floor.

One of the positives about Atrius is its many locations. However, this is analogous to having a…read morelarge portion of a terrible meal. This is Atrius. While I'm not a high-needs patient and have minimal visits, my time with Atrius over many years personally, and with different family members, is like death by a thousand cuts. "We'll have someone call you back to make an appointment." Nobody called me back to make an appointment. This was the final straw and why I'm now looking to finally sever ties with Atrius. Atrius Kenmore, but really Atrius in many other Boston/great Boston locations, across primary and specialty care, has consistently proven itself to be lacking in putting the patient first. The patient experience is poor: the pharmacy calling my spouse to let them know my medication is ready (their reply: whoops, we called the wrong number, sorry), clinics consistently cancel appointments and offer to reschedule months later, wait times in the larger waiting room, and in the patient room are unpredictable and they do not let you know how much of a delay there will be. If we're supposed to arrive 15 minutes early, at least have the courtesy of being on time or communicating that the clinic is running late. Some of the top examples of poor processes: As the doctor finishes my exam, they say: "I'll send someone in to update your immunizations." 15 minutes later, nobody came in for the immunizations. I walk in the hall to find a nurse to explain the situation, and they say, "We didn't know you were waiting to update your shots." Come on. Or, doing the initial intake in the clinic room, with the scale and ruler literally in the same space. The assistant asks me, "What is your height and weight?" I suggested we measure both with the equipment in front of us. Come on, that's just lazy. And, aren't you suppose to objectively document that sort of thing if I'm packing on a few or have shrunk? Otherwise, my answer will be 6'3 and 224 lbs (IYKYK). Or, calling the patient relations office to discuss some of my concerns. They probably do not want to hear it, which is my guess for why they did not return my call. I even left a voicemail. Do better, patient relations. It's not often I leave voicemails. Office staff are a mixed bag - some are nice (truly a delight), some should consider positions elsewhere (perhaps scaring birds in a field). Using the Atrius email system to communicate is also hit or miss. Sometimes they respond, sometimes not. The lab personnel are pretty good, no real complaints with my interactions with them. They have mad (good) phlebotomy skills. My one minor complaint is if the service is supposed to open/come back from lunch at a certain time, the office staff should be there/back by that time, not minutes later. This is not island time, patients have places to be when they're not being patients. Calling urgent care after hours/on weekends has also been pretty good. I like this service. Health care is generally stretched, and clinics have to work with the resources they have. The parent organization of Atrius has a profit, not just revenue, in the billions. The poor patient experience starts at the top with resource allocation and training and trickles down to the stressors of the local level. Each member of Atrius has the responsibility to not just do the best they can, but to actually do good and make it easy for the patient. There needs to be a giant reset. Atrius, do better. Having to find new doctors for my family is going to be a burden. I'm willing to put in the effort because Atrius is broken on many levels. No more inertia or naive optimism that Atrius will improve. As I write this yelp review, I also see other 1-star reviews across the years in the margin. Channeling the Lorax, I believe that Atrius does not care a whole awful lot. Nothing is going to get better. It's not. I'm fortunate to live in an area where there are many doctor offices and hospitals. My experience with Atrius has set a floor for expectations. It can't get worse than this. I'm betting my family's next doctor's office will be better. In all probability, it will.

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Atrius Health - Kenmore
Atrius Health - Kenmore
Atrius Health - Kenmore

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Mgh Avon Breast Center - medcenters - Updated May 2026

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