Came here for a nurse conference.... I enjoyed the campus where my conference is at ... clean and I…read morefelt safe overall. Some sketchy people walking around here and there asking for donations etc but Otherwise I didn't have any trouble . Some good places around the campus to grab lunch

A Case Study in Institutional Dysfunction I am writing in…read moreregard to the profound systemic failures at Boston Medical Center. While staff are extremely capable and helpful, the administrative and operational framework surrounding them is utterly broken - and frankly, distressing. The "Communication" Black Hole: The most egregious issue is the impenetrable wall of bureaucracy between patients and providers. Department phone numbers route to a detached call center rather than a medical office, making actual caregivers nearly impossible to reach. My experience across three separate departments has been uniform: messages sent via email or MyChart sit unread for weeks or are completely ignored. Even attempts to escalate communication issues to office managers result in silence. I've had to involve a Patient Advocate twice just to facilitate basic communication, only to learn that doctors either never received my messages, or received them and deemed them not urgent enough to respond. Medication & Post-Op Care Failures: This administrative disconnect poses an active risk to patient recovery. After surgery last month, an ER nurse gave me medication resumption instructions that directly contradicted my surgeon's paperwork. I sent a MyChart message to clarify this safety discrepancy and never received a response - that was a month ago. Furthermore, the system repeatedly fails at basic prescription coordination. Prior to surgery, a department doctor with no insurance affiliation called in my antibiotic, causing an insurance denial. I had to scramble to get the office to correct it. I explicitly asked staff to note this in my file so it wouldn't happen again. Today - a Friday - the exact same error occurred. The same doctor called in my antibiotic, triggering another denial. Despite calling the office twice early in the day, navigating the call center, and receiving assurances that a message would be sent to my doctor, the prescription was never corrected. Because of this systemic incompetence, I will go four days without a necessary medication before this can hopefully be resolved on Monday. Sadly, this is typical for BMC. The "Imaging Runaround" & Data Inaccessibility: The digital infrastructure is significantly behind industry standards. After diagnostic imaging, only a text summary was posted to MyChart rather than the images themselves - a standard feature at every other hospital system I've used. Attempting to resolve this was a masterclass in buck-passing: the doctor's office told me to call Imaging; Imaging told me to call Medical Records; and Medical Records told me to call the doctor's office. No one knows how their own system functions. Failing Infrastructure and Equipment: The physical and digital systems are in a state of disrepair. Recently, I waited 30 minutes for surgery check-in simply because the computers were not working. Furthermore, during an exam, a doctor handed me a treatment consent form that was completely illegible due to a faulty printer. The physician was forced to discard the legal document, and we had to proceed without a readable copy. This is a distressing reflection of the hospital's inability to maintain basic office equipment. Communication Barriers and Safety Concerns: During one visit, I was seen by a nurse who appeared to have difficulty understanding spoken English. This resulted in me being handed the wrong paperwork. When you cannot communicate clearly with the staff handling your records, it creates a legitimate concern for patient safety. Final Verdict: The environment at BMC is clearly one of dysfunction. A system this poorly managed will inevitably drive talented, dedicated staff away. Until BMC prioritizes its communication infrastructure and basic office functionality, I am deeply concerned that my medical care is being compromised by systemic failure. The next step is a formal complaint letter to the Health Care Division of the Massachusetts AG office.

Was at the emergency room, WORST place in the entire world to even try and seek emergency medical…read moreattention. Also while there was told that you "can't use the restroom, you have to wait until called out back", like what?!? I've never been told I cannot use a restroom, especially not at an emergency room.

visiting my daughter on labor and delivery floor I recently had a hip replacement and could not…read morefind a bathroom that was handicap accessible. All toilets very low to floor and no rails. Seems could at least have one near the elevator.

Excellent health care providers and adm. assistants. They take good care of me. I see my PCP and…read moredentist.

Doctors don't care about patients, everyone is more focused on billables and money. The same…read moretreatment always comes with a higher bill each time!

I've been a patient in the South End office since the last week of 2014. My PCP was a young man…read morenamed Dr Shi for the 1st year before he moved to SF. I have 7 herniated discs, 3 vertebrae compression fracture, no cartilage in my shoulders, wrists, or thumbs due to degenerative joint disease, and my mobility is extremely limited. Just getting from bed to the bathroom to the living room is a challenge every day. I am disabled, but was turned down for disability multiple times. That is not Fenway's fault. My PCP since has been a Dr named Ethan Brackett. With my sister's help, I started driving for Uber, then Grubhub, and now Lyft to support myself, but due to such limited mobility, I cannot work full-time. My physical therapy was managed poorly for almost a year and a half before I just stopped going. Getting there was too physically demanding for me and there seemed no chance at receiving help any other way. My pain has been managed with cyclobenzaprine (flexerall) which does not help me, does not increase mobility either. It only causes me to be too tired to drive, so I don't take it regularly. I was given Gabapentin which made me physically ill and didn't increase my mobility nor did it decrease my pain levels. The third medicine prescribed was Tramadol, which seems to be the lowest level of an opiate. Tramadol doesn't negate pain, but it does improve my mobility by about 5 to 10%, which is enough for me to get out of the house. My pain level is at a level 10 constantly, in every moment, which numerous shots of adrenaline due to constant shots of pain able to take a normal person to the ground. Doing basics like getting dressed, putting on and taking off clothes, leaving the house, and running even the most basic errands takes energy out of me to the point of not being able to move at some point during the day. Some days, I never make it out of the house. Also, I cannot sleep as moving at all shoots pain out of my shoulders, and the increased levels of adrenaline make it difficult to relax my mind and body enough to sleep. I've managed my pain via meditation for years, averaging less than 2 pills per day for over 7 years. However, in the last 6 months or so, I have taken more tramadol to get me to be able to move to sustain even the lowest levels of self-sustainability. I have asked for a stronger medication countless times, and the only answer I get is to take gabapentin, which makes me sick. The only sense I get is a sense of self-preservation and cover their own ass for Dr Brackett, Dr Shi previously, and the recent classless, condescending, combative Dr. Jatinder Gill of the Arnold Warfield Pain Center. Because of my age and ability to earn in the past, it seems I qualify for nothing that can help me, and despite referring me to an advocate, and a financial services advocate, these people have only emailed lists I could readily find on the internet. Are there any doctors out there who actually care about the patient's best interest instead of just pawning the patient off of on someone else once their pain level reaches an insane level which makes it difficult to live? About calling and communicating with Doctor's through the patient portal, about making appointments and connecting different people with information throughout my care, Fenway South End has been good. The people there may be overwhelmed, but they take care of me and my past requests as soon as they can. They do so in a pleasant manner. They are really smiley, but I understand the stress they are under, so I am patient and kind and appreciate all of their hard work. This is why I rated Fenway South End a 3 star review. They are not horrible, but I certainly don't feel I have a doctor who is really ready to help me. I feel like I am getting a big stiff arm as long as I am in pain and as long as I am not completely incapacitated.

I've been a patient here for several years and always appreciated the clinical care, but my recent…read moreexperience with billing was extremely concerning. In August 2025 I had a short telehealth visit solely to renew my PrEP prescription -- something I have done routinely for years under the same insurance plan, which covers preventive visits. Despite this, I was billed for services that were never provided and should not have been charged at all. Over the following six months, I made multiple calls to the billing department, waited on hold for hours, contacted my insurer several times, and repeatedly received different explanations or was told to wait for a review that never seemed to happen. During this time, the balance was even sent to collections. Only after I escalated the issue directly to executive leadership was the error reviewed and corrected within a few hours. I appreciate that the leadership team ultimately fixed the problem, but it is deeply troubling that it required that level of escalation to resolve what was essentially a straightforward coding error confirmed by both my medical record and insurer. If you use this provider, I strongly recommend monitoring your bills closely and documenting every interaction with billing. The clinical staff may be excellent, but the billing process can be extremely difficult to navigate if something goes wrong. I hope this review helps others avoid the amount of time, stress, and effort this situation required.

The kindness and the care they showed was amazing as if we've known each other for years.read more

Love my doc but getting an appointment is a MISERABLE experience. Just trying to get an annual…read morephysical takes a year's wait. How is this even right??? Why have insurance and why have any type of preventative care in place if you can't see the doc?

I specifically come, to South End Community Health Center, now rebranded as neighborhood health…read more.. To see Kevin... The best optician in Massachusetts! He is, by far, the most patient and knowledgeable person, in the field of optometry, that I have ever met... And I've been wearing glasses since I was eight years old. THE DEAL: your glasses are the first thing someone notices on your face. Get them from the best Boston optician. Feel VIP in your new shades... Come let Kevin fit them to your head!

Loved this facility before Covid. Afterwards it went down hill. It's hard to get a knowledgeable…read moreand helpful person on the phone and that's usually a long hold Time. My breaking point was it took almost two weeks for my son's albuterol inhaler to be filled and numerous phone calls (most of which I was just given the run around for). There are a few amazing people there that have kept me there for years we had been going there but after the last snafu I'm switching my son's care.

Alex Gonzaled has been my primary care physician for about three years…read more Recently, I had an infection as a result of face surgery, and Dr Gonzales went above and beyond educating me and using his knowledge of and influence in the medical system to get the care I needed the same day I saw him. more broadly dr gonzales and all the atrius staff with whom I've interacted have an incredible bedside manner. i consistantly leave my appointments at attrius better informed, well cared for and always happier than when I arrived.

Rude and unprofessional staff. Over charged both my insurance and me, dishonest business practice…read more When you bring your concerns to Mary, their specialist for customer service issues, you never hear back and when you do it is just her complaining about how busy she is. When you go higher you get told things that are blatantly untrue (easilly proven) and that your case will no longer be reviewed. My entire family went here for years and had 2 good doctors. One has retired, one books 2 years out, the rest of the organization doesnt seem to remember who their clients are or why they are doing what they do. Sadly, I would not recomend at all.

I went to the ED twice for pain management. I have a very painful illness and I went in with my…read morepain at a 10. They did not hesitate when is came to treating my pain. They even offered to admit me to help get a handle on my pain or transport me to where my surgeon is. I have a surgery scheduled for August. My condition is often ignored by doctors and the pain is not taken seriously, so your suffering. But the doctors and nurses at St. Elizabeth's were compassionate and validated the severity of my illness and worked hard to get me comfortable. I will be returning if I need emergency care. I highly recommend.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

I used to come here, but since there's a branch way closer to home I've been at the other. However…read morei did get a specialty test run recently, and im not sure if the ordered test targeting what i was in pain for. Either way it'll get sorted out, the physician whom performed the test was very professional, quick and efficient. The nurses whom did my intake was nice and got me in a room early. Parking is open with $6 validation paid to any of the check in desks on any floor.

I've been through this Endoscopy Center 3 times in the past 10 years. All experiences have been…read morepositive. Caring nursing staff, good doctors, and overall a smooth, comfortable experience.