Came here for a nurse conference.... I enjoyed the campus where my conference is at ... clean and I…read morefelt safe overall. Some sketchy people walking around here and there asking for donations etc but Otherwise I didn't have any trouble . Some good places around the campus to grab lunch

I waited for a month to get a followup mammogram and ultrasound. I chose BMC because they were the…read moreearliest available. I received no less than 6 emails and texts to remind me of the appointment and to pay the copay, which I prepaid online. After I left work early and waited 1.5 hr at BMC, someone came to tell me that they cannot see me today because they did not receive the images from my prior mammogram, and I needed to reschedule. You couldn't have told me that 1.5 hr ago? I could've contacted the other clinic within the last 1.5 hr to have them send the images over. Whose responsibility is it to get the images? When I booked the appointment, I made sure to tell them my original mammogram was from another clinic. No one followed up with me. No one asked me to sign a release. They sure sent me enough reminders to get their money though. When I asked for my money back, I had to wait to "talk to the manager." They could not give me my money back, but told me to call the 800 number for BMC's billing dept. No, thank you! I'm not wasting any more of my time with BMC. I just disputed the charge with my credit card. This is not the standard of care that I would expect even at a small local rundown hospital, let alone what they claim they are at BMC. If you are looking for a high standard of care and a team that follows up and follows through, BMC is not it. My husband also had many bad experiences with BMC making appointments in the wrong department and cancelling on him without notice. When you are dealing with cancer or potential cancer patients, it doesn't seem to matter to them. Time is not of the essence. As long as they get their money, they're all good. Do yourself a favor. Go somewhere else. There are much better hospitals in Boston.

Last week I had a thyroidectomy performed by Dr Jeremiah Tracy and his team and stayed overnight…read morefor monitoring. I was incredibly impressed by the care and positive attitudes of everyone I encountered, from a security guard who found us looking for the right atrium and offered to lead us there, and the doctors, but most especially the nurses. The nurses in the PACU were incredibly kind, advocating for my needs and helping me understand what my recovery would look like and what steps I should take when discharged. I would highly recommend Tufts for surgery, and whatever they're paying their nurses is not enough because they're genuinely the best!

As a person with a kidney transplant, I have been impressed with the care I have received from the…read moreNephrology Department, as well as several ancillary departments that have treated me for additional issues (Rheumatology, Cardiology, ER). The nursing and support staffs provide excellent care, and the hospital rooms are very clean.

Overall I'd rate this place as effective, easy to schedule, but expensive…read more 1. The doctors here are generally very knowledgeable but not that caring; 2. Front desk is effective. I've never had a problem securing same day appointments. 3. They are a MGH affiliate so appointments can get expensive if you have HSA.

Excellent health care providers and adm. assistants. They take good care of me. I see my PCP and…read moredentist.

Went in for a physical. Terrible doctor. Had to call the business from the doctors office to have a…read moreseparate blood test set up during my annual check up. They said they didn't have bloodwork and couldn't continue. No one said anything before. Then I was billed for diagnostic work when it was just preventative. The doctor refused to change billing. Paid $200 for a free annual check up.

I've been a patient here for several years and always appreciated the clinical care, but my recent…read moreexperience with billing was extremely concerning. In August 2025 I had a short telehealth visit solely to renew my PrEP prescription -- something I have done routinely for years under the same insurance plan, which covers preventive visits. Despite this, I was billed for services that were never provided and should not have been charged at all. Over the following six months, I made multiple calls to the billing department, waited on hold for hours, contacted my insurer several times, and repeatedly received different explanations or was told to wait for a review that never seemed to happen. During this time, the balance was even sent to collections. Only after I escalated the issue directly to executive leadership was the error reviewed and corrected within a few hours. I appreciate that the leadership team ultimately fixed the problem, but it is deeply troubling that it required that level of escalation to resolve what was essentially a straightforward coding error confirmed by both my medical record and insurer. If you use this provider, I strongly recommend monitoring your bills closely and documenting every interaction with billing. The clinical staff may be excellent, but the billing process can be extremely difficult to navigate if something goes wrong. I hope this review helps others avoid the amount of time, stress, and effort this situation required.

The kindness and the care they showed was amazing as if we've known each other for years.read more

Love my doc but getting an appointment is a MISERABLE experience. Just trying to get an annual…read morephysical takes a year's wait. How is this even right??? Why have insurance and why have any type of preventative care in place if you can't see the doc?

I specifically come, to South End Community Health Center, now rebranded as neighborhood health…read more.. To see Kevin... The best optician in Massachusetts! He is, by far, the most patient and knowledgeable person, in the field of optometry, that I have ever met... And I've been wearing glasses since I was eight years old. THE DEAL: your glasses are the first thing someone notices on your face. Get them from the best Boston optician. Feel VIP in your new shades... Come let Kevin fit them to your head!

Loved this facility before Covid. Afterwards it went down hill. It's hard to get a knowledgeable…read moreand helpful person on the phone and that's usually a long hold Time. My breaking point was it took almost two weeks for my son's albuterol inhaler to be filled and numerous phone calls (most of which I was just given the run around for). There are a few amazing people there that have kept me there for years we had been going there but after the last snafu I'm switching my son's care.

Alex Gonzaled has been my primary care physician for about three years…read more Recently, I had an infection as a result of face surgery, and Dr Gonzales went above and beyond educating me and using his knowledge of and influence in the medical system to get the care I needed the same day I saw him. more broadly dr gonzales and all the atrius staff with whom I've interacted have an incredible bedside manner. i consistantly leave my appointments at attrius better informed, well cared for and always happier than when I arrived.

Rude and unprofessional staff. Over charged both my insurance and me, dishonest business practice…read more When you bring your concerns to Mary, their specialist for customer service issues, you never hear back and when you do it is just her complaining about how busy she is. When you go higher you get told things that are blatantly untrue (easilly proven) and that your case will no longer be reviewed. My entire family went here for years and had 2 good doctors. One has retired, one books 2 years out, the rest of the organization doesnt seem to remember who their clients are or why they are doing what they do. Sadly, I would not recomend at all.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

Bad service! My dad has surgery.. but nobody take care.. no call to remind about surgery.. dont…read moredrink or eat before have surgery .. when we came they said don't drink clopidogrel before 5 days.. but nobody talk about that before.. bla bla....

I used to come here, but since there's a branch way closer to home I've been at the other. However…read morei did get a specialty test run recently, and im not sure if the ordered test targeting what i was in pain for. Either way it'll get sorted out, the physician whom performed the test was very professional, quick and efficient. The nurses whom did my intake was nice and got me in a room early. Parking is open with $6 validation paid to any of the check in desks on any floor.

This experience has been dehumanizing and I have wasted nearly one month trying to clarify my…read moremedical diagnosis and receive information from two different doctors. A mistake was made in ordering X-rays. The wrong knee was X-rayed. I thought the mistake was corrected but it was not. There was no follow-up from the physical therapist who examined me and said he would work with me after the test results came through. My original exam was well over one month ago and I have received no treatment or therapy. I am in considerable physical pain.