New ownership took over this place many years ago and since that time it is a very very different place. When Dr. Ward owned it, it was like a family run, practice with individualized, caring, and exceptional care. The new owner of the practice actually told my family to find a new provider. I am not going to get into the specifics because of HIPAA, but I can tell you it was a bogus matter and I hope he suffers the consequences of his ridiculous, irrational decisions. This review was sitting in my draft menu for sometime, but still felt it was relevant to post. read more

The staff are wonderful. I love that I have a nice hometown ophthalmologist that offers evening hours on some weekdays to accommodate working families, in addition to the latest technology that enables you not to get photos of your eyes instead of getting eyes dilated. Great option! Eye pressure test is also not as frightening as it used to be with the forced air. So happy that I don't have to drive miles and miles for quality eye care. Thank you so much - couldn't ask for more. read more

My family has gone here, but this was my first time. My very first impression was that everyone I dealt with was extraordinarily friendly, and genuinely warm. I ask lots of questions of doctors, and each of mine was answered without hesitation and with a sense of ease and engagement. All answers were easily understood to lay persons, and upon further query and indicating I had a medical/engineering background the answers came with greater detail. Frame and lens selection was also easy and informative. I was even able to talk plastic engineering (what a geek). IMPORTANT: They have a retinal scanning instrument, so there is no need for those annoying drops. I've been to others in the past, and while I've had fine experiences, they lacked the sense of energy I found here. Granted, this is not the dentist, but I actually had fun. read more

I highly recommend Center Eye Care for anyone searching for a reliable, enjoyable, and thorough Optometrist. I was married recently and 1 week before my wedding, I woke up with a HUGE sty! After having a slight meltdown (:/), I called Center Eye Care and left a voicemail (this happened on a Saturday). I received a phone call about 30 seconds after they opened on Monday morning saying they could fit me in 2 hours from then. I was so relieved and immediately started feeling better. Although he never admitted this, I am pretty sure Dr. Jimmerson skipped his lunch break to see me. He was able to assess gently extract my sty, prescribed me some eye drops, and 2 days later my sty was GONE!! I, my now husband, and parents thank Dr. Jimmerson from saving us all from the bridezilla that may have made an appearance on my wedding day! read more

I used Center Eye Care for the first time about four months ago and was very happy. Everyone I dealt with was very friendly and accommodating. The office is very pleasant and warm. I took my son back to have his checkup and was just as happy the second time..and for anyone that is looking in to having Aesthetics Emma is Great I would Highly recommend Center Eye Care read more

I flew in to visit family for the Holiday weekend and right after landing, felt like I had something stuck in my eye. A family friend recommended Center Eye Care. I was offered an appointment and ran in to see Dr. Jimmerson who is apparently the new doctor. I was so grateful he saw me as it was the end of the day but he insisted I come in. It turns out I had something lodged in my eyelid. Dr. Jimmerson got it out without an issue and saved my weekend. The staff even helped me figure out my insurance problems. Would definitely recommend!! read more

I agree with Lorin, I had a terrible experience as well. It was my first visit and the receptionist Michaela was very rude. I was also pushed to do this extra eye test for $39.00 but refused since I've been wearing contact lenses for 20 years and have never heard of it. It seems like a money making scam to me. After I refused the test even the eye doctor was rude to me. I felt very uncomfortable there. The eye doctor also changed my prescription that seemed to be perfect and now I feel like the new prescription isn't accurate! It was also more money than I've ever paid elsewhere and I have insurance. Terribly rude when I questioned the charge, Never will I go back!! I would also give 0 stars if I could. read more

**If you have insurance MAKE SURE YOU FORCE THEM TO USE IT AT THE TIME OF YOUR VISIT. Other wise they'll tell you to take a hike!** I will NEVER go back! The initial service was ok. Friendly, and helpful. However, the way they handled the payment and insurance was deplorable. After finding out that I had insurance that covered my glasses, I called to have a reimbursement claim put through my VSP insurance. They told me "we can't do that, because it's already been submitted" (I have both health insurance and separate vision insurance). Their solution? Come in and get another pair. So wait.... I have vision insurance, but am not allowed to use it because they didn't book it right the first time? I hung up, and called my insurance company who was EXTREMELY helpful! They were able to get all of the information out of these crooks and process the claim......Even the insurance agent was appalled at how terrible they handled the situation. To the people of Center Eye Care: You strive for customer reviews, and referrals.... So why aren't you going above and beyond to help your patients? Is it right for you to refuse to enter a claim? Is it right for you to tell your patients "come get another pair because that visit was already submitted"? This seems to be an ongoing issue with your office as I can see more then one review regarding this. As someone who has worked in the customer service business for 20 years, this was despicable. You ALWAYS go above and beyond and your patients should feel comfortable coming to you with questions about insurance and what it covers. At the time of my visit I stated several times that I pay for SEPARATE insurance, and never once did anyone think to ask through who? Or search the database? Time to work on customer service skills! read more

If I could give them 0 stars I would. I went to have my eyes checked here last year and had a fine experience. I had to wait around for awhile, but the doctor I saw was friendly enough. However, I was asked to pay $39 for a test (that allows you to bypass having your eyes dilated) - and was assured my insurance would reimburse me. Awesome! As a college student, forty bucks is kind of a lot. I was told it might take a few months to get back (this was in May) but I thought it would be worth it. Months passed... no reimbursement... Called the office, no answer. Called again a few months later, nothing helpful, etc. etc. etc. Well, after almost SEVEN MONTHS of calling and having either no one answer my phone or a short dismissive conversation, I've FINALLY gotten a check in the mail today for the $39 along with a note *ASKING ME TO SWITCH OFFICES*. :) Gladly done, honestly. Rude and unhelpful. I would never recommend anyone to a practice who obviously care ZERO about the patients they see. UnBELIEVABLE. read more

As a patient of Dr. Ward for many years I have to say I am very upset with the misinformation in the below reviews from Kerrie and Lorin. The "extra eye test" Kerrie is referring to is called an Optomap. It is most certainly not a "money making scam." As it was explained to me, the Optomap is a state of the art technology. It is a very convenient alternative for those who do not want to be dilated. I was happy to be in a place that has up to date technology. I felt this procedure was clearly explained to me and I did not feel pressured at all. There have been numerous times Dr. Ward, Michaela, and Linda have gone above and beyond for myself and my family. As a contact lens wearer I can vouch that their exam prices and contact lens prices are honest and fair. Understanding my insurance is harder than understanding Center Eye Care's policies. I order my contacts from them every three months or so. All of the office staff is friendly, and they always remember who I am. The office has a really nice small-town feel. The way in which they conduct business is exceptional. They are always professional and kind. I highly recommend this office to anyone in need of eye care. Their prices are more than fair and the selection of frames is abundant. read more

I LOVE this place. As a new resident of North Reading a few years back, I went here on a whim and I'm so glad I did. They have the small town love with the big city technology and frame selection. Dr Ward is super nice, really gentle and informative. A great doc all around. I needed new glasses as my prescription had changed and Linda picked out the coolest frames with me. Actually, all their frames are really hip, fun, and also classic so you always can find whatever you need. The receptionist is also quite a doll as well. Thank you Center Eyecare! read more

My family and I have been going to Center Eye Care for years and they continue to provide great service with a home town touch. They are extremely friendly and caring to my daughters. Karen and d Mikaela are wonderful to deal with, and the Doctors are genuine. We are glad they are in North Reading. :) read more

I am a new patient and they were excellent with an annoying eye infection that brought me back 3 times in 2 weeks. Very professional and attentive. read more

Great experience at Center Eye Care! Highly recommend the friendly and helpful staff. And Dr. Ward worked with me to address my dual needs -- reliable contact lenses for distance required on the tennis court along with progressive glass lenses for my extensive computer work during the day. Staff worked with me to pick out frames that fit my face and personal style and thoroughly explained my insurance options. I received my lenses and eye glasses within a week of ordering. Very good value and excellent service. read more

Nice, positive, professional staff. Their explanations of everything (from insurance to glasses frames and everything in between) is great! Convenient location, and a lovely selection of designer glasses frames to pick from. read more

The staff at Center Eye Care is friendly and professional. We are glad to see them once a year, a very pleasant experience!

What fabulous customer service! An eye exam scheduled the next day! So convenient for me to have an in-network provider in North Reading, where I live. The office is warm and comfortable, the assistants could have not been more welcoming or helpful. read more

I went to Center Eye Care and was not impressed. I did not feel confident with Dr. Ward. She constantly kept saying "ah" and "um" like she couldn't figure out what she wanted to say. I ordered glasses and when I got them back I could not see out of them. They had to be sent back to be made again. When I got the second pair back they still we're not the best but I took them anyway. I definitely won't be back. read more