The manager of the store is rude, did I already say she was rude, I went in the store at Burlington…read moreMall today to buy a pair of Oakley sun glasses, a young woman was helping me, she told me that there was not a new pair and that if I wanted the demo pair that I could have them at a discount, she just needed to verify it with the manager at which point the manager said no to the discount, "just wipe the down" and sell him those.

Sales associate is standing in the store talking to "friends" and holding a dog. Not paying any…read moreattention to the 7+ customers in the store. I was interested in a pair of sunglasses but absolutely wasn't about to "bother her."

I love my sun glasses. I had a minor issue with them and. Jose was super helpful! He went above…read moreand beyond to help me.

I recently purchased a pair of sunglasses here, and the service was horrible. They came over and…read morerushed me, and then they didn't even clean the glasses off when I purchased them. They did not work with me and give me a deal, which I understand, but my experience was poor. I will not be going back! Next time I am just going to buy online from the brand directly.

Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)

I first went in 2019 and had a wonderful experience. I then made the poor decision to not go back…read morebecause there was a place closer. What a shame! I came back today and it was such a breath of fresh air. The technology is straight from Star Trek. Dr. Violette is incredibly personable and was not 'judgey' at all that I had been to other places before returning back to his practice. It was a wonderful informative appointment and I am looking forward to the coming follow up appointment and getting back on a routine eye prescription track in the future with this awesome place. Thank you for welcoming me back!

Dr Violette is the best and his staff are very helpful, they are proactive with insurance coverage…read more I have been a patient for more than 10 years! I would highly recommend them!

Pleasant shopping experience. Friendly staff, clean store. Small selection of women's clothing…read morethough.

I just try calling the customer service phone number after I put how unhappy I was at the Lynnfield…read more, Ma store on yelp and it's 61 minutes wait. You really have to be kidding me

Stan was efficient, professional, and personable. I highly…read morerecommend both him and Andover Optical. (An additional positive is that there is easy, convenient parking.)

I went to Andover Optical to have Transitions Lenses fitted to a frame. I had done some research…read moreprior to visiting Stan as to which product I wanted, he was very thorough w regard to pros and cons of various products.I was told the work would be done in a week. I received a call a few days later that they were done. The workmanship is excellent as is the customer service. Andover Optical is located in beautiful downtown Andover. It's refreshing to be able to do business with an independent proprietor w a reputation of excellence. My family has done business here for decades.

I've been going to Todd for over 20 years. I love the quality of the Zeiss lenses and the beautiful…read moretortoise shell frames I have for both my regular glasses and sunglasses. Both of them are from in his own line of Todd Rogers glasses. They really fit my personality and make me feel stylish. But, besides the excellent quality of his glasses, is the way he treats his customers. He gives everyone his special attention and has such and expertise in fitting you in the frames that it's amazing! Also his warmth, compassion and humor put you at ease. And he absolutely stands behind his work. Customer service is king and if you want the extra TLC, I highly recommend Todd. Don't be fooled into getting the cheapest glasses you can find. In the end you won't be happy. Through experience I have found that going to Todd his glasses are worth every penny!

Had an eye exam with Dr Glynn. Thought she was great- uses new technology so no dilating of the…read moreeyes. Shows you the back of each eye and takes you through everything very thoroughly. Explains everything like a natural teacher. Super patient with the eye exam. Had a great experience and will be back next year.

All the staff were pleasant, but professional Doctor…read moreanswered all my questions he even explained one of the of the Medicare Part B to stay away from I had a great experience with this practice

Totally happy with this place, they were very friendly and helped me a lot. Especially Karen and…read moreJoe. I recommend this place. totalmente agusto con este lugar, fueron muy amigables y me ayudaron bastante. especialmente Karen y Joe. recomiendo este lugar

Dr Chase is a very experienced eye doctor who's been in town with his own practice for a great…read morenumber years. He's even had the same secretary for most of that time. He's Thorough and explains what he's doing and what he observes. He's prone to an amusing story or 2 if you're lucky. No complaints from me!

I love Dr Chase. Have been seeing him for 25 years. But now that it's owned by Appleton Eye, its…read moretotally different. When I called to make an appointment they told me my insurance was no longer accepted there. You would think that they would have at least called their clients to give them a heads up months ago, instead of waiting until they needed an appointment. No recommendations were given on other businesses that take my insurance (Davis Vision) Just we don't take your insurance anymore...bye

Got a discount coupon to be able to get a 60 minute aromatherapy massage. Had Adrienne as my…read moremassage therapist Also had boyfriend get a coupon as well. Storefront is very deceiving, when you walk in there is an instant sense and feeling of calm. We were greeted warmly at the desk and asked to sit down. We wouldthen each brought into our individual massage therapy rooms. I can't speak for his, but my massage was great. Using some wonderful scented oil's it immediately put me at ease, and she went right to work on the problem areas. I didn't even notice to our flyby it was that fast and that wonderful. I am having pain in my shoulder, and she came up with some ideas and some massage to really make it feel much better. Hats off. Would definitely go back even without a coupon and can't wait until my next massage!

I started going to Tai Chi Acupuncture two months ago at the beginning of March. I had never tried…read moreacupuncture before. I had been dealing with fertility issues for the last year, and was experiencing unbearable stress and anxiety. After just one visit with Kuan I felt the tightness in my chest going away and my anxiety disappearing. After just five visits I was pregnant. :) I continue to see Kuan every week. The experience is always very calming, and restful, and balancing. The office is always impeccably clean and welcoming. They have a huge selection of books in the waiting room that you can borrow on a weekly basis. They have bottled water. They have soothing relaxation music in all the rooms. The treatment beds are clean, comfortable, and heated. Kuan himself could not be any nicer or more accommodating. He starts each visit discussing your current state and makes adjustments to your treatment as necessary. Each acupuncture session also includes an acupressure massage (which is wonderful.) You don't have to be "into" every principle of Traditional Chinese Medicine, Qi, energy meridians, etc in order to feel the effectiveness of acupuncture. In fact, I started my visits as a pretty big skeptic. But whatever Kuan does, works! He helped relieve my stress and made me feel more balanced. And most importantly: he helped me get pregnant! I'm continuing to see him once a week and I look forward to every visit. My best friend has also started going to Tai Chi Acupuncture & Wellness Center and she also loves it. I look forward to trying some of their other services soon, like massage and reiki