I was a bit worried about the place when I walked it because the place seemed out of my comfort…read morezone. The lighting and modern feel to the place was different from what I am use to, but Laird the owner put me a easy and worked with me to find a pair of glasses that would fit my face and my price range. He was never pushy, but gave honest feedback on how various sunglasses looked on my face. The range and quality of the glasses is wonderful. Although I only bought sunglasses I know I will be back for when I need new glasses. What sold me over all was that he backup is work. Any time I have a problem I can go back and he'll fix them. The place is not cheap, but the overall quality and attentiveness makes shopping there worth while.

Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Called two days ago to see if they could change the lens on my sunglasses . I believe that I spoke…read moreto Melissa and after a brief period on hold she thought they could . I came the following day and was greeted by Melissa who was extremely pleasant and she took my glasses and lens out back and when she returned they had installed the new lenses and tightened up the frames. They are in better shape than when I purchased them 18 years ago on the Army base. Thank you Melissa and the Parrelli optical team fantastic service and great people to Deal with . I have worked with Kevin in the past and again just great customer service.

My opthomologist sent me to Parrelli to try contact lenses prior to having cataract surgery. I…read morevisited PArrelli 3 or 4 times and each time there was a long wait and when I did get to be with Jonathan he got involved with other customers while I was waiting for him. I guess he tries to please everybody without regard to his schedule. Finally, after the exams he was to send a report to the opthomologist with his findings. Despite several reminder calls over about 3months leaving message from me and the optholomolgist's office the report never appeared. The last contact was with Jonathan calling me once to remind him of the diagnosis. I wasn't available at that time and he agreed to calling me later that day which never happened. And there is still no report. Maybe Parrelli is a good business but a total failure for my needs.

Dr. Clark has been my optometrist since he first joined his father's practice in the 1980s. I've…read morehad appointments with a couple of others over the decades, when I moved out of the area or had insurance that required me to go elsewhere, but I keep coming back because I just don't see the same personalized level of care anywhere else.

Do yourself a favour and go elsewhere! Horrible! There is a lot he should of done and didn't, too…read morebusy puffing himself up about how great he was. Also a definite lack of listening skills. I wish I would of seen these other reviews on Yelp here before going to see him, he is the worst eye doctor I have ever seen and I have seen doctors in other countries. I guess I should of know when I saw the script that rather than use a typical optometrist pad with the dimensions he uses a real MD pad also over emphasizes he is a "DR". More puffing... I could write in every detail of exactly how he did an awful job if anyone is interested, but suffice to say he is only there now for the $$$$ so he can sink more into his boat.. NEVER AGAIN! Word to the wise, listen to other reviewers. I would of had I seen this site before!

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Shellee is great! Very helpful in finding you the right pair of glasses. Received my new pair in…read morejust a matter of days!!

I've been going there for several years and also had eye surgery with Dr. Chin. He is an amazing…read moredoctor. The whole staff is very nice and they are always there to help you.

I had appointment to get evaluate regrding need for cataracts. Doctor never looked at my eyes…read more Woman put too many eyedrops in my eyes and now all blurry. One of the test was not done but they sent records and it was included. as done is You should see doctor first before any testing done! It appears is an assembly line to get you to scheduled to sign up for cataracts surgery. Doctor badgered me! No explanation of anything! Would not recommend them! I would not recommend them!

I had an eye exam and got a new pair of glasses. Nice operation and selection, thanksread more

Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

Banville optical has the finest eyewear in the the Commonwealth. The options at the wholesale sites…read moreare not even close ti the the high quality glasses at Banville The staff who have been there for years really know the business and things were a pleasure. Unfortunately, a couple of years ago, the was a policeman perhaps moonlighting a second job. I've seen him about town and he was insistent that I had ordered a pair of glasses only Harry Truman would wear. The moonlighting fellow placed a pair glasses with a line bifocal. I didn't order those ; his tone was harsh and I was uncomfortable. Policemen who need part time income should try to fix cars or lawnmowers Many have terrific manual skills . The are great at helping folks who are stuck. My next visit was just a awkward. The lady waiting on me said she had 43 pairs of glasses . She proceeded to show me all her inventory on layaway . In the city of witches she would scare all the boys and ghouls. However, she did own a beautiful car. I just saw one exactly like it. With the problems I have, I cannot wait for a meter. Parking is tight and restricted. I will always remember the first rate eyewear I would religiously purchase at Banville . The owner is kind and nice. The fellow working the shop if friendly and skillful. James Dennehy

I have been buying my glasses and sunglasses at Banville for almost 15 years. Selection is…read moreexcellent, service is superb. You can also purchase vintage frames there as well. If you haven't tried them yet- get on over. You won't be disappointed.