Good service. The first time I tried my lenses my eyes were strained. They agreed to have the optometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me. read more

Parrelli Optical - Optometrists Near Me - Danvers, Massachusetts

The communication is awful. Customer service is hit or miss. Quality is lacking. Definitely would not recommend.

STAY AWAY! Never got new contact lenses, Jonathn Parrelli kept saying they were "coming in soon", that was back in May of 2025. What's even worse, he lost my current contact lenses worth $1000! I gave Jonathan Parrelli my current contact lenses to review the prescription. Weeks later I asked for them back, he made excuse upon excuse, "they're being cleaned, will have them to you shortly.". It's been over 5 months! As far as eyeglasses, it took them 3 times to get the prescription correct and they charged me the shipping fee to ship the last two! It's clearly obvious that Parrelli Optical in Danvers is NOT qualified to provide optical services. read more

I have always had great experiences with Parelli and have been a customer for several years, however this past July's visit was AWFUL!!! I had an appt for a fitting for new contact lenses. My appt was scheduled for 1pm. It should have been about 45 minutes for a contact fitting. The visit took over 2 1/2 hours because John took 2 different appts in the middle of my fitting. I know that he did because he was in the room next door and I could hear everything!! Not only that, but once I finally got my fitting done I was told that I would get an email that night with the details of when I could come and get my prescription (the prescription for my right eye needed to be ordered). he charged me $225 for the fitting and the follow-ups and I have NEVER heard from them since (it has been over 2 months!) I called several times and he never called me back. I am so frustrated and have told several people (3 of which were going to go to Parelli for their new eye doctor) how awful this experience was. So currently, I am out $225, do not have any contacts and they will not return any of my calls! This place sucks and I would avoid it all costs, unless you have money and time to waste! read more

I have been waiting 2 years to receive my contacts. Company keeps kicking the can down the road and refuses to refund my deposit. Also, they misdiagnosed my glasses prescription and now I have vision problems they won't take responsibility for. Stay away read more

the best experience ever ! Rebekah is the most wonderful bright glasses specialist and customer service person I have ever worked with . she knew from the time I spoke to her on the phone how I was struggling with my eyes got me in right away and she knew exactly what glasses were right for me! I would never go anywhere else and I would never work with anyone else . rebekah is the best ! thank you read more

I have been Coming here for years and typically everything runs relatively smooth and there are no issues. I'll start out by complementing Anthony at the front desk for his exceptional Organizational skills. He is personable and efficient, very approachable and extremely helpful. Kristina, who, unfortunately I did not get to see during this recent visit also deserves recognition for her ability to make patients comfortable and assist them in every facet of the process, from booking to exam to picking eye wear. It Just so happens that Parelli Optical's Optometrists accept my health insurance but Parelli Optical as a company does not accept my health insurance making the purchase of glasses possible only by shelling out $500 plus ( when not necessary ) or obtaining the "free" Mass health glasses, consisting of 12 pairs, that all appear to have been made by someone who intentionally tried to make them extra hideous. However the after-mentioned is a mere observation and not my concern. I am Astonished at the Ill treatment that was bestowed upon the "masshealther's", such as my self. I literally sat their for 25 minutes while Edgar, the optical sales assistant, yapped away on the phone with 0 F***s given about me! The customer waiting! He did not so much as acknowledge my presence, no nod, gesture of one minute, verbal acknowledgment... nothing. Why you ask, "let me tell you why! First of all he cannot profit on my state paid for homely glasses and therefore minimized my presence. The sales of overpriced, brand name, pretentious, outlandish and very necessary pieces of plastic filled with glass make up 62% of an optometrists salary. In the state of Massachusetts equals ($141,890 a year) 62% of this equaling approximately $87,971. This is surely something that the Optometrist and optical sales associates are trying to maximize. And fully aware ( as I sat there with a box of clown glasses made by jail inmates for 3 cents a piece, Edgar was aware that no gain would be made to Benefit Parelli Optical, Dr. Chang or himself) ... no regard for another human being! It's deplorable and as he sits back and makes his $11 plus commission an hour, talks to his buddy about his 27 year old sick cat who is suffering from arthritic complications, I sat there feeing smaller and more insignificant than ever. As they go over herbal remedies and discuss witch doctors for Tabby the cat I sat there thinking to myself that never will this business profit from me or anyone else that I can reach and make aware! As Edgar contemplates acupuncture for Tabs, I wait, thinking, "I wish he'd just rustle some papers and pretend Tabs needed glasses" at least this way I'd feel a bit more dignified! But it ended with me picking out a pair of brown, basic, cheap, glasses with pretend belt buckle looking things in the ear pieces, placing them aside from the rest of the dusty tray and walking out defeated. It's just another example of an entity within the United States of America, such as the AOA getting one over on the man! Big associations making billions off of the lower income population. The American Optometric Association spent 1.8 million lobbying and 1.4 million campaigning to block the 1997 and 2003 laws that require them to provide customers with their own prescriptions, sad but true. If you are old enough to know this is how the world is then you can understand that in order to be successful at this, you must cater to all income brackets without outward judgement or different treatment. There are laws put in place for instances just like this. As a CCA member, you have the right to privacy, to be treated with fairness and respect, and to file a complaint so perhaps it would be better for business if the optical assistant who is making minimum wage but looking at you (or not) as if your time DOSENT matter or because you have help with your insurance costs, your level of importance is just not high enough for him to, at bare minimum raise his head in acknowledgment, would treat the customer buying the 1,700 Cartier frames with the same respect and dignity as the person who is picking out a pair of undesirable Masshealth frames.... We gotta treat everyone as an equal, with equal respect , importance and kindness... acknowledging that we are no better than the lady with the ugly glasses! Life is to short to be a stuck up, pos who thinks they're better then.... We all bleed through similar veins . The world is corrupt but the biggest mistake a business can make is to mistreat a customer to the point of inspiring the customer to discover all of the corruption in that particular field! not so smart after all Edgar! Thank you Anthnoy for keeping it real and being a kind person, Parelli Optical I have filed a complaint with... 0 f***s given...good bye!! read more

DECEPTIVE PRACTICE To my surprise I was charged $85 upon check-out. However, during the initial time spent on the phone with the office administrator making my appointment and confirming that my insurance was accepted I was not informed of ANY additional charges. Nor was i informed about the $85 charge at the time of check-in. The office person did have time to upsell a new method and new piece of testing equipment to me and explained the charge for this service would be $45, but this opportunity was not used either to tell me about the $85 charge. I went into this appointment believing I was completely covered as I have been in the past and would have been had I gone to my usual place, or any other place I believe. When I questioned the office person WHY I had not been informed about this secret charge AHEAD she implied I should have known...HOW? As for the optical services rendered: Christina couldn't have been nicer or more professional and very sweet. The doctor was rushing and spoke so fast it was hard to keep up or to process much of what he was saying. My trust in them to be forthcoming and transparent has been broken and will not be returning. read more

Parelli Optical in Danvers is Amazing! They have the Best Customer Service Overall! whether you need sunglasses or eyeglasses this is the place to go! They really take the time to ensure you get exactly what you want and there's no pressure! This is the place to go!! read more

Twice now I paid for the expensive lenses they highly recommend, the only ones they use. However, both times I has issues with them. Recently I went to another shop to try to figure out what the problem was. They happened to look at the laser IDs in the lenses, neither pair had the expensive brand lenses I was charged for. Both were a much cheaper "generic" brand. The issues I was having was independent of the brand, the pupillary distance was incorrect. Had they measured accurately I never would have known. read more

They had been ok in the past. Too short staffed poor service now under covid. The one optician on duty couldn't look up the cost of my lenses through insurance. she said someone would email me monday w/ info they didn't I called due to reduced hours I said I'd stop by Sat. to pick up info. please leave it in my folder. The staff wouldn't let me look at my folder let alone did they have the information I asked for. Even the manager would't let me flip through my folder. claimed the doctors had to release it. read more

Stumbled upon this place on my way home from a horrid experience at *shudder* Lens Crafters. I am so glad I did because I had a great consumer experience here. Just walked right in and they took great care of me. Sat down with a great guy who actually brought the glasses to me and spent at least an hour if not more narrowing down my choices. He was very knowledgeable as we worked through what would be best for me and why. As indecisive as you can get, I got some help from the other employees in the store who let me know which pairs they thought looked best on me. Everyone was fun, personable and it really made me feel like they actually cared that I got a good pair of glasses, unlike the aforementioned fast-food-optical store. If you really value your eyes, you need to go to this place or a place like it that really will take care of you. I don't care if my glasses aren't done in 1 hour; I want quality, not rapidity. I am definitely recommending this to my bespectacled friends. read more

Horrible experience at Parelli Optical in Danvers! Went there because I could get an appt. sooner than in Beverly-what a mistake! Stood waiting with my insurance card in hand while the kid behind the counter was busy playing with his cellphone and texting his friends. When he finally finished, I checked in and sat down and waited and waited, totally ignored by everyone in the office. I asked to be billed for the visit (Parelli in Beverly does this), the kid behind the counter refused. He then checked with Dr. Margot Seligman, who refused to see me unless I paid upfront-she obviously doesn't care at all about patients and is in this for the money. What an incredible waste of my time. When I called Parelli Optical in Beverly, they were astonished at how I badly I had been treated. It is very important to note that Parelli Optical in Beverly and Andover are under different and much better management and care deeply about their patients, unlike Parelli Optical in Danvers, who doesn't care at all about patients, only money. read more

Jonathan Parrelli is the best. I moved back to the city over a year ago, but I still (happily) go up to Danvers to see him. My contact lenses are the best I've ever worn. He's worked so hard to make sure I have the right fit for each eye. I know that sounds crazy, but life without glasses is amazing. And Jonathan made it possible. 10 stars. Also - plenty o parking!!! Great hours of operation. Yes a gal still has to wear her glasses.... From where. Parrelli. Of course. Locations all over metro Boston. Really, these guys rock read more

I got my RX glasses here. I had old frames and needed new lenses. Emailed my Rx, mailed the glasses and got the new ones back in a week. Super easy and fast. Pricing really good. Everyone there super nice. No issues, just fast and got exactly what I needed. read more

Dr. Peter Bridger was able to figure out my complicated prescription and then Parelli Optical was able to make the lenses , and I could finally SEE !!! I had been to so many places and was beginning to despair. I will never go anywhere else now. This place and its folks are THE BEST !!! read more

While I was visiting family during a trip back home to Massachusetts, I decided it was time for a new pair of glasses. The old pair I had was beat up and not very much in style. I went to Parrelli Optical on a recommendation from my mother who absolutely swears by the establishment. She has gone there for years, in seek of their high quality service and products. I know that there was one pair of glasses she had made in the past that she wasn't initially happy with and so they re-made the glasses at no cost to her, to get them to meet her high expectations. As I walked into the store, I was impressed by the modern look and feel of the new location. (I had only visited the old location next to Brothers in Danvers square and hadn't seen their new location around the corner). I was helped by Christina, and she showed me a number of really cool and stylish frames. Each pair of frames had a slightly different look to them and I finally settled on something that seemed to suit me quite nicely. I liked how several of the other staff members came over to take a peek and offer their input My glasses were made quickly and they made sure I liked them before I left with them. I got my last pair of glasses at Costco, and while they may have been a little bit cheaper there, the difference in service, quality of product, and attention to detail was not even a questionable comparison. I'm excited to wear my trendy new glasses all around Japan! read more

I bought my glasses in March and had wonderful service. They were professional and took their time to help me make the right choice for me. I never felt any pressure to make a purchase from them or to make an upgrade. My glasses came in very quickly and again I received great service when I picked them up. The best part of their service came months later when I had a problem with the glasses and they were MORE than helpful in getting it resolved for me even though I waited a long time to return with the issue. I will continue to use their service and I highly recommend them to others. read more

I have been going to Parrelli for as long as I can remember starting with glasses when I was young and migrating to contacts full time with glasses. As far as my experience with contacts is concerned there is no better person than Jonathan to fit you. He has a heightened level of patience that you may not expect from someone that does this every day; he truly cares and makes sure you are in the best possible lens for you both comfort and sight wise. My wife and I both have glasses from there as well. I am convinced that Christina has the best eye when it comes to knowing what will look best on you. She too is extremely patience and will let you try on any and every frame in the store if you want. In both instances with us we ended up purchasing the first frame she suggested and that was after trying many different types and styles on. Bottom line, if you care about your eyes and want the very best service for them, go somewhere that cares about them as much as you do and doesn't see you as a just a transaction walking through the door; go to Parrelli. read more

I purchased new frame-less eyeglasses here back in the Summer of 2014 and had a terrific experience because of the extremely capable assistance I received in making that purchase from Christina Parrelli. Fast forward to two weeks ago. Over the course of time, I had managed to scratch the lenses and lastly I had broken one of the arms which had detached from the lens. i stopped by the shop and told my tale of woe to Ethel who assured me that they could order the broken part and that my lenses had a 2-year guarantee so she would also order new lenses to replace the scratched ones. But that's not the best part of my experience. Due to my work schedule it's difficult to get to their place of business during regular hours. So their technician, Garrett, offered to stay after closing to align and grind the new lenses and fix the broken arm. He spent the better part of 90-minutes after closing to insure that the grinding, polishing and aligning of the frame and glasses were a perfect fit for me. That's extraordinary customer service and deserves to be lauded. Let me not forget to mention Jonathan Parrelli who entertained me with conversation while I waited. This is truly one great place to shop for eyeware. read more

Great care was taken to find me the exact pair of frames that would work for me. Clerk that assisted me was a tremendous help steering me towards the right fit and frame. She was knowledgeable and had a great knack for what would compliment my face. Her patience was amazing and she stayed with it until I found the right pair. She also assisted in a sun glass purchase and made the entire visit a lot of fun and very relaxed. I would recommend this business to anyone and everyone. Great selection, comparable prices and very fast turnaround on both the pairs I purchased. Staff member that help with final fit also noticed a slight scratch on the frame and instantly noted that she would order a replacement. WOW - the best!! read more

I went to Parelli optical in Danvers at the recommendation of a co-worker. Everyone I spoke with was professional and friendly. I was early so I had a great opportunity to watch the employees help other customers with their glasses. I learned a lot while listening. My co-worker had an amazing experience with Jonathan setting her up with contacts. I opted to not get contacts this time and the Dr. didn't push me to do anything other than what I wanted. The eye exam was very thorough and I appreciated the Doctors sense of humor. It was a laid back environment focused on helping customers see better. read more

I have been going to Parrelli optical for years I could not be happier with their care and attention to my needs. I have a rare eye condition that can only be corrected with 'hard' contact lenses, which are incredibly uncomfortable and irritating. Jon Parrelli has been patient and diligent in helping me and I couldn't be more grateful. read more

I have since received an eye exam here, and the physician was very thorough. If you value your eyes/vision, you must come here.

Awful customer service. I have been trying to get contacts for weeks and they have all been most unhelpful. They are very over priced. They discontinue a brand of contacts and blame me for it. First they offer me free trial pairs then I call back to confirm (you'll find you have to do that because everyone is on a different page) and they tell me it's $100. I don't understand how there are any positive reviews... I've been with them for a while, never happy with them, but it is a pain to switch. At this point it is worth it. read more

The staff truly cares about their customers. I have worn contacts for years, but Jonathan took the time to find what's best for my eyes. He explained everything to me and wanted to make sure I left happy. He wasn't pushing a product on me and offered samples. It gave me the chance to sample different brands and figure out what felt best for me. I purchased glasses and love them! You can tell they care about the customer's needs. read more

I wanted to see Dr. Bridger who is great, but instead they scheduled me with someone else. $250 for an exam for eye glasses! If that wasn't bad enough I was then passed to the eyeglass "expert" who attempted to hard sell me some glasses with special lenses etc for $450 - $600! I wear contacts and only wanted a pair of glasses as a back up. When I explained that the male technician made be feel cheap and like I didn't care about my eyes. Now for the the contact lense experience - another $250 the same day! This was with John Parelli who apparently has an interest/partnership in a contact lense manufacturing company. His claim is that he will fit me with custom made lenses so far superior to what I'm wearing that I will be thrilled. After 5 fittings and trying the various lenses for a test period I frankly couldn't see any better than I did when I went in. He heavily pressured me to buy these custom lenses (they are expensive!) I finally couldn't take it anymore and went back to Cambridge Eye and got my regular off the shelf contacts and can see perfectly. So $500 down in one appointment/2 Dr/5 fittings and high pressure sales for over priced glasses and lenses. Need I say I won't be going back. read more

I went to Parrelli Optical as soon as I had the correct insurance to allow me to choose them. I had been at another optometrist who was really lackadaisical. My daughter was a patient at Parelli in Beverly and I saw how professional they were. When I started to go, I received good service from friendly staff. I was able to get an exam that I felt was top notch. When I chose not to get a certain part of the exam that was a few dollars more, they offered to give that part for free. I chose to pay for that part of the exam because they they were really not pressuring me. (My dentist would have mentioned it, done it, and then automatically charged me without me making a decision.) I find Parelli a top notch optometry service! read more

Best, most reliable, up-to-date optical services anywhere. They know what they're doing-- they take all the time I need to get it exactly right (and I am picky about my eyesight). Always a good experience and excellent customer service. read more

So glad I decided to make a change in my eye care specialists. I saw Dr. Carey, and she was GREAT, very thorough and explained everything that she was doing and why. She's very nice and I was very comfortable. I then saw Kathryn for my contact lens exam, and she was fantastic as well. She was very thorough, discussed my options and made recommendations. I had been wearing the same brand of lenses for many years, and wanted to change. She gave me a pair to try out with my new prescription and these are soooo much more comfortable, and my prescription had changed, so everything was a win win situation. They've won me over, and I'm staying! Thank You! read more

Excellent eye are, clean and friendly office, great eyeglass selection. Overall EXCELLENT experience. I've been a loyal customer for years. Optometrists don't come any better than Jonathon Parelli. read more

I have been going to Parelli since I was 22 years old. Now, at 32, I can say that they are still five star service and selection. I tried the discount clubs. I tried the cheapo places. However, the service here is amazing. I have more compliments on my glasses because they spent so much time with me making sure the frame fit my face. In addition, they are always around if you have an emergency issue. In fact, if you have a serious contact problem (I wear both), they will fit you in immediately. They remember names and greet you with a smile. No, it isn't discount eyewear, but it is high quality service and a small family business. I highly reccomend the Danvers office. read more

I love Parrelli Optical! I originally went there to look at sunglasses. Christina was a HUGE help. She was so patient in helping me find the right frames for my face, and then even took me outside to make sure I could see comfortably on a sunny day. I went back a few months later for contacts - I have an astigmatism in both eyes and could never find something comfortable enough to wear all day at work. Jonathan went completely out of his way to find suitable contacts AND eye drops while explaining everything going on with my eyes in terms I could actually understand! I then went back just another month later for regular glasses. With some more amazing service, I narrowed my choices down to two frames. With help from both Christina and Jonathan I was able to pick one frame and I LOVE them. I went from wearing my glasses only before bed to wearing them all day 3-4 days a week. I get compliments every time I wear my new glasses, plus my eyes get a little break from wearing contacts all the time! read more

Fantastic service consistently and I've been a customer for about 8 years or so. Up to date technology in terms of equipment and staff knowledge. No more dye in your eye or whatever was used back in the day that would impair your vision for an hour or so after your exam. Automated scheduling via web site if you prefer as well as text reminders with ability to confirm via text vs. having to call, etc. I can't speak to the other members of staff but Elaine who I believe is the office manager is a gem who will ensure all your billing and paperwork is taken care of and will resolve any issues if any arise. Huge selection of frames to choose from. I always make a point to see Dr. Bridger in particular because I find him to be extremely thorough and knowledgeable, up to date on all the latest technology and information while at the same time a local who is very personable and engaging throughout the process making the visit a pleasure. They have their own parking lot and are located conveniently in the center of Danvers. I'm a fan! read more

Been coming to see Dr. Bridger for years. Great office, great doctor. Very thorough exams. Office staff always pleasant and accommodating. I will continue my eye exams here and will gladly recommend to anyone! read more

I had been to 7, yes 7, places looking for glasses. I have a ridiculously narrow face and couldn't find anything that fit properly and looked decent. Kids frames were about it, and the flowers or other embellishments were out of the question. I walked into Parrelli Optical in Danvers, and was amazed at the selection. There were more choices in frames to fit my face than I had seen all the years I have been wearing glasses. I'm not a fan of prominent frames (on me) and that's where the amazing optician Maurice (Mo) Mendes came in. He helped me custom design my frames and he fit me to the perfect glasses. I had never heard of custom made glasses - the size, shape and color of the lenses all cut and made to order - the side-pieces chosen from many options - and I even got to pick the nose piece!!! He showed me options in adding color aroound the lenses that really made them pop. He even made a mock-up so I could see what they would look like before I purchased them. I am thrilled to have one-of-a-kind glasses. Enough about the glasses - let me say a few things about Mo. He was impressively knowledgeable, extremely patient (I took HOURS, actually days to make a decision), very professional and above all polite. His creativity along with his clear talent were something I have never experienced when purchasing glasses. I wear progressives which are quite expensive and I don't want to replace them often, so I needed to feel secure in what I was buying and really like them. He accomplished all of this for me. read more

This week, opening my bathroom cabinet and realizing that I had used my last boxes of lenses (different script per eye) I tried to reorder some lenses. Walgreens had a great offer with 20% off, so I sent them my prescription which, at that point, did NOT EXPIRE for another 14 days, and placed an order for lenses. Walgreens called Parrelli to verify my script and the clerk refused to verify my prescription, citing that my prescription HAD expired. I was pretty puzzled since I had the script in my hand which shows my script has NOT expired. I figured that maybe it was because I had never ordered from Walgreens before and was a new customer. As I really needed the lenses, I decided to go back to my 1800Contacts account, and just place a 'reorder'. As they accidentally attached my script to my daughter's account, they called Parrelli. The same woman again refused authorization of my order. So here I sat without lenses. I called Parrelli and confronted the clerk about my UNEXPIRED prescription and demanded to know why she was holding my lens orders hostage. She said she wasn't holding them hostage, but that as my script would be expiring in 5 days I would have to make an appointment. I pointed out that I still had 10 days (May 5) left to my script and asked what she expected me to do in the meantime? I pointed out that you can't just buy ONE PAIR of lenses hence the reason I had ordered 2 boxes for each eye. The ONLY reason I had ordered that amount was to take advantage of the special 20% off pricing at Walgreen. And when I ended up attempting to reorder at 1800Contacts, there was also a $50 off rebate offer and I knew that I could always return them if I should find out that my script changed at my next visit. Nope, this woman argued with me that they would not authorize my purchase of lenses and that I would need to call and make an appointment for a new exam. She went on about the insurance company would not allow blahblahblah. I don't have vision care insurance and wasn't USING insurance for my purchase anyway. Besides, my purchase wasn't from them anyway. She said that she could arrange for me to get "one pair" of lenses to tide me over. I pointed out again that I felt I was being held hostage by her refusal to honor a script that had NOT even expired. The woman put me on hold and went to find out if they had my lenses on site. No, of course they did not. She said that it would take a "few days or so" to get them. Pffft - With 1800Contacts, I would have had them tomorrow, and I told her so. At that point, a good customer service move might have been to offer to fit me in tomorrow for an exam. 'Gee Mrs. K, how about we fit you in tomorrow?' Nope that didn't happen. Instead I was made to feel as if I was trying to 'pull something' by placing my order so close to my script's expiration date which was not the case at all. Probably due to torn lenses here and there over the past year, I just happened to run out. I am not reckless with my vision and I am well able to afford my exams and my lenses - I don't need to fob exams off or play games. I just ran out! So here I sit without lenses. I won't tolerate this kind of hostage taking and they have lost a customer. I just made an exam appointment elsewhere. read more

I recently purchased a "Groupon" for Parelli optical. $50 to get $200 worth of prescription glasses. Yes, I know it sounds too good to be true, and you would be right! After I chose my frames and the new progressive lenses, I was given a price of over $600. I was then told that because my insurance did not contribute to the cost of the glasses, I would be given a 25% discount of $161. This brought my cost for new glasses to $480. I figured my groupon would reduce that to $280. Wrong! The clerk, who had been excellent to that point, explained that because I paid $50 for a $200 coupon, I was actually getting $150 worth of "discount". But because they had already given me a $160 discount, the "groupon" was actually a worse deal so I would be better off using their discount. I could not use both. I feel scammed. I paid $50 for something that they were gonna give me anyway. Very sneaky way of getting people into your business. Luckily groupon is a reputable company and I will be able to get my $ back. read more