My family and I have been going to Marblehead optician for several years now. All the staff are exceptionally kindhearted and personable. Jim and Brien care about all their patrons. If your not happy they are not happy. They will go out of there way to make whatever wrong right. My family we all have tricky perscription to make but Jim ALWAYS finds the right lab to make our lenes and he ALWAYS has a more than reasonable price. Jim will also entertain you with his many funny antidotes about one thing or another, or he may surprise you and belt out in song. I cant praise these guys enough. They will be totally honest with you in regards to trying on frames. If you ask their opinion they will be open and honest and may recommend something else.They are the epitome of compassionate human beings. Love these guys. Wouldnt go anywhere else! Harris Family read more

it was a great experience. they shared lots of knowledge and recommendation that worked perfectly for me uninterested in their customer- i got quoted a specific . i had visited Advanced Vision in Swampscott first and found their pricing to be very high and their staff unhelpful. i went to Marblehead Opticians and had the opposite experience. their pricing was significantly less and service was outstanding- i highly recommend them read more

This is the BEST place to get glasses ! Jim and Brian go above and beyond to make their customers' experience the best it can possibly be! The glasses are beautiful , well made and relatively reasonably priced , and they make sure they fit perfectly . The BEST !!!! read more

I'm using their services for at least the last 10 years. They are excellent in quality of their service.

Excellent service! Every employee I've worked with was awesome. I had a particular request to have my frames filled with specific lens base curve and they nailed it. They've got a customer for life. read more

Wonderful staff great service and caring owner. Vast array of frames. One man is a little pushy and a bit flamboyant but everyone else is wonderful and I travel to keep this doctor in the family. read more

Very nice owner....both gentlemen worked on the phone,visit and FaceTime.Yup,we purchased two new glasses for Lenny Spiewak. Thank You and can't wait to receive them. Be Well Dayle n Lenny Spiewak Mhead read more

We absolutely love Marblehead Opticians. We started going here a couple of years ago when our oldest son needed to get glasses. Everyone is so friendly, knowledgeable, and accessible. The service is exceptional. In the pre-covid days, I had a work trip planned and needed last minute contact lense replacements. Marblehead Opticians got them for me quickly, so that I could travel without worrying. Just today, my younger son broke his glasses, and we went to get replacements. We were in an out in under 15 minutes, and the glasses were under warranty, so we didn't have to pay anything. Definitely have won over our family, and now we all go there. read more

Very kind people. The owner has incredible skills including assessing confirming or producing peoples' eyewear prescriptions. He was able to produce multiple comfortable pairs of glasses for my father who needed prisms and had other difficult vision issues. Also, he has produced glasses and contacts for everyone else in the family with various extreme myopia, astigmatism, farsightedness or combination problems. This business is devoted to their customers in a way that is above and beyond. Gary, the owner of the business, hires people that genuinely care about others and take seriously the job they are doing everyday. Jim could not be more engaging and John and Joanne are also very helpful. They have multiple current stylish designer frames from high end to frames for those that might need something in the lower cost category . They are so kind to children and people with various disabilities and I have often witnessed this care and kindness. They treat everyone with the same respectful attitude . So grateful to have Marblehead opticians available to those of us that don't have the old 20/20 vision. Everyone there is wonderful and helpful in a way that feels sincere in every way. Thank you so much Marblehead opticians. read more

Getting eyeglasses is not supposed to be this easy. They let me take a couple of pairs of glasses home to get reviews from family members and got my new glasses before going on vacation. The staff could not have been nicer. No more Boston ventures necessary to handle vision problems. read more

Wonderful experience every time I go in here! Gary, Jim, John and Joanne are all so kind and thoughtful. I became a customer 10 years ago and despite moving out of state I still give them all my business. This is truly the best experience I have ever had from any store of service group. The attention to detail, care, selection of product, speediness of ordering/delivering, and that personalized service you only get from shopping at small businesses. They take wonderful care of me and my eyes and know any customer coming in will have the same experience! read more

Gary and co were very polite and helpful to me the other day. I needed help repairing several pairs of "readers" and they fixed them all for me for free. That is what I call superb service with a smile. I am a huge proponent of shopping local and will be a definite return customer to Marblehead Opticians in the future. read more

Hands down these guys provide A ++ service - with very fair pricing matched. You will not find better customer service hands down, coupled with a personable easy way and toss in sense of humor. No pressure anywhere just honest biz men who actually gives a ___. They love the word "YES" and always have a bowl of chocolate kisses to boot. Need someone to tell you what shades soooo work well on your face and what doesn't so you look fab? These guys have been doing it forever and nail it. Do you miss retailers that know what they are doing and actually are REAL? This is them. Thanks guys! read more

My husband and I just received the best customer service from Dr Gary Freedman. We highly recommend this place.

These guys are great. Some of the best customer service I've ever experienced. When I bought my first pair of prescription eyeglasses there, the lenses had some kind of manufacturer defect. I brought them back after a couple of weeks, pointed it out, and received my new glasses 2 days later, no charge. A few months later, my non-prescription sun glasses broke. They had cost me about $250 at Sunglass Hut. I brought them to Sunglass hut and they told me they couldn't do anything to help me but they would give me 15% off a new pair if I wanted to do that. No thanks. I brought my broken sunglasses into Marblehead Opticians, where I didn't even buy them, and they fixed them, while I waited, at no charge! Good as new. read more

Absolutely the BEST place to purchase glasses. It makes me want to move to Marblehead just so I could stop by and get my glasses adjusted at anytime, but more so that I could hang out and chat with Jim and his satisfied customers. Incredibly friendly (and funny), experienced, accommodating, incredible selection (low/high end), refundable/quality guaranteed, lifelong/loyal customers, extremely helpful (especially if you have little idea how to begin) Need new glasses? Marblehead Optician is your place. The excellent service and care is worth the drive. Now I need to move to Marblehead... Over the top, Jim! read more

Best optical shop ever. These guys couldn't be more helpful or knowledgable. Killer selection of frames.

Cannot say enough nice things about this fine group. The combination of excellent care and friendly service makes you comfortable whenever you walk in. Has the feeling of an old time local community store. My wife and I are second generation customers and could not be more satisfied. read more

I had fun buying glasses!! This adorable boutique carries a huge selection of designer glasses (Chanel, Prada, Tory Burch, Kate Spade, Vera Wang, Gucci, etc). The two owners are a hoot and know their trade inside and out. They will be honest and not let you buy glasses that do not fit your face, while not feeling pushy or mean about it. Very professional! The prices did not seem unreasonable by any means. If you need to buy glasses anytime soon, this place is worth the drive! It will blow Lenscrafters out of the water any day of the week! read more

Simply the best collection of eyewear around. You'll feel like you're friends with everyone there.

Marblehead Opticians is an absolutely incredible source for glasses and good company. I've been coming here for my glasses since I was a child, and they have never failed to disappoint. Each time I come for new frames, I leave feeling like a new and improved person. Gary and Jim are both friendly, funny, and great at talking to customers and helping them out with selection and anything else they may need. No matter where I move, I'll try to come back here for my glasses. read more

Hands down, best customer service! Scratched up my lenses on my Olivers People sunglasses and went in to order replacements. They were really helpful with showing me the different tints, polorized vs. non-polorized, etc. Will definitely be going back for future eyeball needs!! read more

Gary and Jim and team are awesome. Professional and really know their optics. Would recommend them to anyone who needs quality eyewear!

A great place to purchase any type of glasses. Wonderful staff, courteous and caring about your personal needs. They stand behind everything they sell. Huge selection of eye wear. read more

I skipped the mall and tried Marblehead Opticians when my favorite pair of sunglasses broke and was looking to upgrade. This was the best experience I've had buying sunglasses. I'm used to the Sunglasses Hut experience where you point to a pair, try them on, point to a pair, try them on etc. At Marblehead Opticians they are honest when a pair aren't a good match for my face shape, which I appreciate. I found a couple pairs that were okay until they started pulling sunglasses out of the back and after a couple tries we found a pair that I couldn't be happier with. I've never seen that kind of customer service at a Sunglasses Hut or department store. I ended the day with an amazing pair of sunglasses within my budget. Thanks guys! read more

I was visiting Marblehead for the day when I noticed that my glasses felt loose. I took it to the guys at the store and they were so welcoming to my family and me. They fixed my glasses right on the spot free of charge. Great guys at this store, and they know their Boston sports! read more

Gary is a skilled and caring optician. Genuinely good guy who sells excellent quality eyewear.

Exceptional selection and service. I can get a little (too) flamboyant with my eyewear, so I like that these awesome fellas are not afraid to talk me down from making a bad decision. Plus, if you ask nicely they'll bring out a secret stash of vintage frames. I may live in California now, but - commute be damned - I refuse to shop for glasses anywhere else. read more

Gary & Jim always find the perfect eyewear to fit my style. Wouldn't think of shopping anywhere else!

On my way out of Marblehead opticians last night, I jokingly said I was going to leave a yelp review. However, after discussing with some four-eyed friends how I ended up (luckily! thankfully!) there I realized I had to leave this review. Five stars. Excellent customer service. So warm and welcoming and straight forward. Quick! Enjoyable! Adjectives I've never used for an eye exam before. I don't know why I ever went anywhere else! read more

I absolutely love Marblehead Opticians. I do not even live in MA, but it's worth waiting unitl I am in Marblehead to make an eyewear purchase. They have the best selection I have seen even compared to any department store, chain or other specialty store. I have a small face and was able to easily find a fabulous pair of Chanel frames. This is not easy for me anywhere, except here. The staff is super knowledgeable, friendly and helpful. They carry everything from Maui Jim, Ray Ban, Chanel, Gucci, Tom Ford, Prada etc. This is the place for your eye wear. read more

Best service, selection and all around customer service. Gary and his team are always there to help.

Fixed my sunglasses not charge. Many thanks! I dropped them and a lens fell out.

I love this place and particularly the people who work there. Didn't need glasses til I was 40 and I would never go anywhere else. Highly recommend! read more

Highly recommend!!! I am one of those folks who never gives a review but had to praise Gary for the exceptional service I received. After "gently" stepping on and crushing my favorite light weight Alex Miles frame that were several years old, I researched and discovered Marblehead Opticians and was referred to Gary. I contacted Gary from my home in Florida and he quoted me the most reasonable price for a new frame popping in my old lenses. Being mostly a contact lens wearer, the lenses were still in great shape. I wanted the same frames as they are extremely comfortable and lightweight. He was so helpful and customer service centric which is getting rarer these days. Mailed the broken glasses up and was excited to get a brand new pair back in the mail within the same week. If you haven't checked them out yet, I highly recommend you consider them. They even threw in a yummy piece of candy in my glasses case! : ) read more

best place to buy eyewear. excellent selection. was in twice, first time to pick out my pair which they allowed me to bring home, when i returned them i was awaiting an eye appointment with my personal eye doctor before purchasing the glasses with an old perscription. i arrived at 3 and gary was in the process of closing. he held the store open and gave me an eye exam, buying the glasses that day. they arrived within 24 hours. couldnt have had better service. john was the rep who fit me for the glasses. very thorough and methodical. only advice, go early because the store can get surprisingly busy. read more