This is a great place. My family has been coming here for 10 years. Tom is so very helpful and…read morealways very polite and professional. I've never had customer service this good from any place. I wish more people would work with the integrity and professionalism as Tom! Dr Kahan has been wonderful with our eye exams.

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.

Totally happy with this place, they were very friendly and helped me a lot. Especially Karen and…read moreJoe. I recommend this place. totalmente agusto con este lugar, fueron muy amigables y me ayudaron bastante. especialmente Karen y Joe. recomiendo este lugar

All the staff were pleasant, but professional Doctor…read moreanswered all my questions he even explained one of the of the Medicare Part B to stay away from I had a great experience with this practice

Kindness, compassion & knowledge. You get it from the second you walk in the door. I've been going…read morefor 23 yrs & I dread the day, Dr. A says he's retiring.

Wonderful office! Dr. Angelo is fantastic and I love my glasses and contacts! Very friendly and top…read morenotch eye exam.

My husband & I have been looking for a new eye dr, because we feel that Tallman Eye has become much…read morelike an assembly line. We felt like numbers there, rather than human beings. Boy did we find the total opposite of that here. Kasha, the first point of contact, Dr. Glynn, Kate Olsen, who adjusted both my frames for me (and was meticulous) and of course, the owner, Todd Rogers were all extremely welcoming and also knowledgeable & professional. We were not rushed. We didn't get any "hard sell" tactics, just good & thorough information. They have the latest equipment & technology (no more dilation, yay!) & a beautiful office with lots of great options for frames. Price is fair, especially considering they're in downtown Andover.

I've been going to Todd for over 20 years. I love the quality of the Zeiss lenses and the beautiful…read moretortoise shell frames I have for both my regular glasses and sunglasses. Both of them are from in his own line of Todd Rogers glasses. They really fit my personality and make me feel stylish. But, besides the excellent quality of his glasses, is the way he treats his customers. He gives everyone his special attention and has such and expertise in fitting you in the frames that it's amazing! Also his warmth, compassion and humor put you at ease. And he absolutely stands behind his work. Customer service is king and if you want the extra TLC, I highly recommend Todd. Don't be fooled into getting the cheapest glasses you can find. In the end you won't be happy. Through experience I have found that going to Todd his glasses are worth every penny!

Just had an eye-exam, as ordering glasses online these days has become the way to go…read more The place is really nice, big and airy, you don't feel compacted into a small space. The front desk were very friendly, and sorted out my insurance issues so the exam was covered - going so far as to make the annoying phone calls on my behalf. Dr. Chin was similarly awesome, friendly and helpful with questions, doesn't have that 'rushed' vibe that doctors often have.

I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

Dr.Eagle is an amazing ophthalmologist, the staff in all location that I went (Salem NH, Lawrence…read moreMA and North Andover MA) are also great, she performed a surgery on my 9 years old son and the whole process was professional, caring and efficient, thanks to her, my son condition is fix. Isabelle Langlois, Derry, Nh

Dr. Eagle has been seeing my daughter for almost six years. She is friendly, a little goofy (to…read moreloosen up the kids), and extremely knowledgeable. She never makes you feel bad for asking questions and instills the importance of eye care to my little one. My daughter's eyes have done so well under the care of Dr. Eagle. I have recommended friends and family to see her.

I have been going to Dr. Fred Arrigg Jr. for 15 years after suffering from bilateral meniere's…read moredisease for that period of time. I have been to countless doctors in boston and elsewhere and can not recommend Dr. Arrigg enough. They have state of the art balance and hearing service and are accesible unlike some of the doctors in Boston that take 6 months for an appointment. If your unfortunate to have to go through an inner ear problem than go see Dr Arrigg, he had helped me live a relatively normal life.

I brought my elderly parent in for her appointment yesterday. The doctor and his support staff are…read moreso nice, caring and thorough however, the two women at the checkout desk were so rude and unfriendly. The first one we went to just pointed to the next window- no smile, just a finger pointing. The second one had no greeting, no smile, just a big sigh and said to the rude woman at the other desk "what are we supposed to do with these?" Then she said that she wasn't going to do anything unless "she" was there - no idea who "she" is but I'm guessing it's a supervisor. So, another big sigh and said to me,"well, I'm not doing this so we'll have to call you later". I asked why I couldn't make the next appointment for my parent and she said, "she's not here and I'm not doing anything unless she says ok". Again, no idea who "she"'is. I asked for them to call me to schedule the appointment and she slapped a piece of paper down and said, "what number" so I gave it to her. 24 hours later still no call so I called the office and the very nice man who I spoke with said that they booked the appt already. I explained that they were supposed to call me and we never got a call, and that time was extremely inconvenient and we cannot make that time. He apologized but said that's all there is and there is no waiting or cancellation list but I could call back every day. So, while the medical staff is fantastic, the office staff needs some training on being friendly, as well as flexibility in scheduling. Rating is really 5 stars for doctor and nursing staff and 1 star for office staff.

They keep calling me to make an appointment - I called them back - on hold 15 mins... Ridiculous…read more Hung up - going elsewhere

Hi, I had to go pick up my glasses the other day and I had the BEST experience. The girls there,…read moreTerri, Sarah and Ashlee were all so helpful and nice . I can't wait to back soon and get more glasses. These girls made the process easy. Helped me pick out glasses and understood what I was looking for . They really listen . The place is clean and lots of glasses to choose from . Easy to park . They really know a lot there . Their prices are very comparable .

Rude and almost always want to rush you out with out a solution . I feel bad for the ladies at the…read morefront . They are so sad and mean . The doctors are nice but always changing . They sold me contacts that hurt my eyes . They are hard to get hold of . Never coming back . I miss lens crafters . Low quality here with Bad bad attitudes .