I had a disappointing experience during a routine contact lens exam at Windham Family Eye Care…read more When I arrived, the front desk staff member told me she was locked out of the office computer system and could not log in to access insurance information. She even showed me the screen and explained that she couldn't access the insurance portals. I also observed multiple usernames and passwords written on sticky notes attached to the monitor. Because of this, the office could not verify my insurance benefits through Davis Vision. Despite not knowing my copay or contact lens allowance, I was told I needed to pay something and ended up purchasing a box of contacts for $85 out of pocket. A few weeks later I received a voicemail saying my contacts were ready and that I also owed $125 for the contact lens exam, which had not been disclosed during the visit. When I called to ask about it, I was told my contact lens allowance had already been used simply because the office billed the exam. This was frustrating because I had already paid for contacts out of pocket specifically because the office could not verify my insurance. After raising concerns, the exam fee was eventually waived, but only after a lengthy discussion. Overall the experience involved significant disorganization, lack of insurance verification, and unclear communication about fees and insurance benefits.

I felt very comfortable and Dr. JENNIFER took her time and explained things very specific to me…read more Nothing like a mom & pop shop to take care of your eyes. Much better and more personal than the large chain places. No pressure to buy glasses either.

After years of going to those nationwide places for my glasses, I was looking for a more personal…read moretouch. Dr. Hill came highly recommended but his office was an hour away from my home. I decided to give his office a chance and I'm glad I did! I sit in-front of a computer for hours each day and after turning "old" a few years ago, my need for glasses turned from nice to have to can't see anything without them. After my initial exam, Dr. Hill suggested giving contacts a try and I was game. Dr. Hill was patient, listened and answered all my questions. The office is easy to get to, plenty of parking and the staff is excellent.

Hill eye associates is an amazing office. All of the employees were so friendly and helpful. The…read moreeye doctor was extremely thorough and pleasant. The young lady that helped me pick out a new pair of glasses went above and beyond helping me. I highly recommend Hill eye associates.

Dr. Dao is exceptionally personable and knowledgeable in her craft. Very thorough and concerned…read moreabout the health of your eyes. The staff is well trained and friendly. The office runs on time and another plus is parking is ample. (Metered $1/hr, max 10) They use state of the art equipment. The frame selection is vast with various price ranges. If you can't find something, ask for Anthony who can order it! I definitely recommend coming here!

The women at the front are not professional and disrespectful to the optometrist practice of Dr…read more Lien-Thu Dao.

Right on time, and a fairly brief check-up…read more I had laser surgery here about 18 months ago and have had no issues whatsoever.

I have been to Mass Eye many time. My doctor is Doctor James Kim. He is brilliant . He has…read moreperformed two cataract surgeries on both my eyes. I highly recommend Dr. Kim and his entire staff. Thank you, Margaret Burns. 3 Cayuga Rd. North Tewksbury, MA

I went to Advanced Family Eyecare for an eye exam and new glasses. The optometrist was thorough and…read moredid a great job. His staff is really competent, friendly and helpful with selecting the right frames for my face. I recommend it highly.

I have been going to Dr. Fred Arrigg Jr. for 15 years after suffering from bilateral meniere's…read moredisease for that period of time. I have been to countless doctors in boston and elsewhere and can not recommend Dr. Arrigg enough. They have state of the art balance and hearing service and are accesible unlike some of the doctors in Boston that take 6 months for an appointment. If your unfortunate to have to go through an inner ear problem than go see Dr Arrigg, he had helped me live a relatively normal life.

I have been coming to Nashua Eye for 30 years. I have been very happy with my care…read more No

Our family has VSP insurance and this location has a larger selection of frames than other stores…read moreseem to have that take VSP. However, they lied about contacting me to let me know that my glasses were done. They know that with cell phones, it's very easy to check and see who called you, and certainly who left you a message. They did neither, and lied about it. To me that's a huge red flag for a business.

Eye visit went well! Place was very busy, and the doctor…read moreseem to be multi tasking at a low level with the other clientele. For me, she stepped out 5 min to greet start another appt next door. I got a contact lens fitting along with regular routine check up. The doctor was very knowledgable and thorough which I liked. They have a nice selection of frames and I ended up picking one that day... But after all the options and copays etc, I had quite the bill! Oh well! Hope it's just this one time! I would go visit again... Oh and I had to wait not too long... 12 min later than what was scheduled

It was 20 years or more since I had my eyes checked out…read more I am sorry to say, that I have forty-eye-tis, which is a normal dx for a forty something male, living in suburbia New Hampshire. I had to wait 30 minutes for my appointment. Had a 10 am appointment and waited and waited almost canceled as I had another appointment after. I finally got seen and they were apologetic, and I had a good through evaluation. Still have good sight and happy to still see clearly with no devices. I would recommend but plan on waiting around.