Very good place, Dr shanley take time to realy understand what kids see, an she make them…read moreconfortable. Whitout any stress The choice of glasses is ease with those pro of face morphologie !! They see right away what is the best for us Thank !!

I had a disappointing experience during a routine contact lens exam at Windham Family Eye Care…read more When I arrived, the front desk staff member told me she was locked out of the office computer system and could not log in to access insurance information. She even showed me the screen and explained that she couldn't access the insurance portals. I also observed multiple usernames and passwords written on sticky notes attached to the monitor. Because of this, the office could not verify my insurance benefits through Davis Vision. Despite not knowing my copay or contact lens allowance, I was told I needed to pay something and ended up purchasing a box of contacts for $85 out of pocket. A few weeks later I received a voicemail saying my contacts were ready and that I also owed $125 for the contact lens exam, which had not been disclosed during the visit. When I called to ask about it, I was told my contact lens allowance had already been used simply because the office billed the exam. This was frustrating because I had already paid for contacts out of pocket specifically because the office could not verify my insurance. After raising concerns, the exam fee was eventually waived, but only after a lengthy discussion. Overall the experience involved significant disorganization, lack of insurance verification, and unclear communication about fees and insurance benefits.

I noticed some of the bad reviews and decided to write one because I had such a good experience…read morewith Dr Bergeron. My exam took place over a year ago, and since then I have moved so I am sad that I won't be able to continue to be a patient of Dr Bergeron. This review is not about the Lenscrafters side of the business, as my experience was entirely with Dr Bergeron. She did an excellent job getting me the right contact lenses, but I was most impressed with her ability to diagnose me when I had a health issue with my eyes. I have been wearing contacts for 15 years, and suddenly my eyes were extremely irritated. They were in pain and they were extremely red. I couldn't wear my lenses because of the pain, and had to wear my glasses (which are really thick and make me look like a huge nerd so I always avoid wearing them in public). I'm a teacher so my first thought was maybe I had gotten pink eye from one of my grubby middle school students, but Dr Bergeron said it wasn't pink eye (thank god!). She figured out that the particular contact lens solution I was using was causing a bacterial infection. I guess some people are sensitive to this particular type of solution, so she had me change to a peroxide based solution. This change was the cure - my eyes, which had been bothering me for weeks, were very soon feeling much better. Dr Bergeron did so much for me in the exam. She showed me all the graphics on her computer, explaining the shape of my eye and showing me that I have an astigmatism. She also explained why she believed my eyes were red; she was honest with me when she said she wasn't 100% sure that this was the reason, but based on research and readings she had done, she believed it was most likely the reason. Her instincts were totally right and she is clearly a dedicated and professional eye doctor who knows her stuff. Good eye doctors are hard to find. I really appreciate that Dr Bergeron did such a great job getting my contact lenses just right for me and especially for so quickly identifying the problem I was having with my eyes.

Ashly sucks. Fire her. Says on the website they're open at 9am, had an appointment for 9am, and…read morethey expect me to camp outside the building until they open the front doors? If I was one minute late they would've said the appointment was cancelled. Teach your people how to treat strangers, Ashly's not professional at all.

They took great care of my mom. Very pleased with the eye doctor and his staff. She was happy with…read morethem.

Stay far away. If I could give zero stars I would. I filed a complaint with the state against…read moreTallman Eye for fraudulent billing practices. I booked an annual eye exam, which is covered in full by my vision insurance. I received a bill months later for a "medical exam" which they billed to my medical insurance. I spoke with billing several times, each time explaining the situation. I was told on several occasions that someone would speak to a manager and get back to me about correcting the issue. I also provided the information for my vision insurance several times. Some of the people I spoke with were helpful and agreed it was an error made on their end; however, I still never received a call back. It's now been months. When I called in today, the woman I spoke with said there's no record of my calls, that they don't have a record of my vision insurance, that she couldn't take my vision insurance because the claim was already filed as medical, and that there's nothing they can do. Tallman is billing my medical insurance, and costing me out of pocket costs, for something that should be fully covered by vision insurance.

I was very happy with my chosen eye doctor. The entre staff was smart and friendly! Dr. K was…read morethorough,smart,interesting and I could tell all-around nice guy ! Great sélection of glasses !!

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.

Showed up today for an appointment for an eye exam at 11:00am. I was turned away due to apparently…read morebooking a virtual eye exam. I was caught off guard and confused by being told that I booked a virtual eye exam. The woman who was checking me in then rudely comments "it says virtual right when you book online". Again, I'm confused because I have never heard of a virtual eye exam and I've been wearing glasses since childhood. I then tried to show her the email I received to confirm my appointment, which indicates nowhere that I scheduled a virtual appointment, to point out that the location of the appointment is at MyEyeDr at 8 Stiles Rd, Salem NH. Her response is "yeah that's the location". She also noted that "this just went into effect yesterday". And also that she tried calling me to make me aware that this was telehealth, I checked my voicemails and the only message I have from MyEyeDr is a voicemail from September 13 confirming an appointment for September 20 (which I had to reschedule to today, September 27). My overall experience was very poor, the woman checking me in made me feel like I was doing something wrong by showing up in person for an eye exam. Very rude, won't be returning. *to note- before posting this review I went to book another appointment to see there is any mention of a virtual appointment, and there is not.

This used to be Salem Vision Center which was an excellent business. Great customer service, Dr…read more Onyon is wonderful. However , since ownership changed to MyEYEDr. Customer service is poor. Appointments are lengthy and not on time. It is taking over 2 weeks to obtain contact lenses. Would never recommend my eye dr.

Great service and glasses were done earlier than expected. The team at Visionworks has been there…read morefor a very long time, they always great you with a welcoming smile.

VisionWorks in Exeter,NH…read more TERRIBLE customer service! I had to call store to find out that my glasses were ready! I had such a hard time to SEE through the lens that I went back to store and asked if my glasses were of the prescription I ordered. OF course I was told that they were!! I was told to "keep wearing them and get used to them because they were a new/different prescription". NEVER got any better!! I have upcoming appointment to visit my optometrist. I will purchase new glasses at a reputable place recommended by my doctor. NEVER use VISION WORKS!! ".

We arrived 15 minutes early for our 4 PM appointment on Dec 8th 2023 for my father. Since he is a…read morenew patient, often paperwork needs to be filled out on the first visit. I verified with UHC that LensCrafter's was in UnitedHealthcare's vision coverage on Nov 28. I also verified that the doctor we were seeing Dr. Abram was listed. The check-in female looked up the appointment and announced couldn't find my father's insurance on the portal. The check-in person said, "Perhaps the doctor is not with UHC". I said that was not true. Dr. Abram is listed with UHC. Then she said we could pay out-of-pocket. She asked if we wanted to reschedule. I said we did not. I got the impression she did not want to deal with a 92-year-old who uses a walker. He loves to read detective novels but needs new glasses. My husband and I both go to Dr. Abram's office (we have EyeMed insurance) and usually the check-in woman is snippy but mostly professional. I don't think she likes her job or old people. We can find another place that takes UHC and EyeMed.

Sold me crooked glasses! The box they came in was undamaged, but the glasses were crooked!read more

I just wanted to take a minute to say how awesome Samantha was to work with when I stopped into JC…read morePenny Optical, she provided the best customer service, friendly, knowledgeable. She made the entire process so easy and she is truly great at what she does. I would not go anywhere else but JC Penny optical in Salem. Cheers and thank you once again for great customer care. Best regards, Scott Bassett

From the owner: At JCPenney Optical, we want you to look and feel your best. That's why we offer comprehensive eye…read moreexams, contact lens fittings, and a variety of lens options and fashionable frames that reflect you!

I was skeptical at first going to Target for an eye exam and new glasses, but the level of customer…read moreservice, knowledge, and attention to detail was first class. While both of the sales associates that worked with me were friendly and helpful, Don, the general manager, was the tops! The associate and I were confused by all the new options available and how I could get more bang for my buck and Don came into the store on his day off to help me out. That's going above and beyond the standard level of service and it was very much appreciated. Just don't tell his wife he stopped in on his day off...

They will not let me purchase a replacement lens because my prescription expired, it is greater…read morethan 1 year old. I just want to pay to repair my existing glasses and they won't do it. The representative did day that for my next prescription the optometrist may give me a two year prescription, if I ask. Which is why I gave an extra star. Also my initial purchase of Oakley frames was a great deal, super low price. The Oakleys frames are durable but my vision is impaired because the lenses are scratched. The sales reps were excellent. They should have informed me of the repair policy.