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    James Casazza

    3.2 (5 reviews)

    Services - James Casazza

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

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    Andover Eye  - Main Entrance

    Andover Eye

    3.1(36 reviews)
    2.2 km
    $$

    I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

    I waited an hour today for an appointment and had to cancel it because I have other…read moreresponsibilities. They schedule too tight and I have never had an appointment here on time. I suggest people call ahead so they don't waste their day or if they have to reschedule, they can do it before they go and sit.

    Photos
    Andover Eye  - Overlooking Andover Eye Associates & Andover Eye Optical Shop main lobby

    Overlooking Andover Eye Associates & Andover Eye Optical Shop main lobby

    Andover Eye  - Andover Eye Associates Main Entrance at Doctors Park II Bldg

    Andover Eye Associates Main Entrance at Doctors Park II Bldg

    Andover Eye  - New Logo

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    New Logo

    Family Eye Care

    Family Eye Care

    4.3(14 reviews)
    2.3 km

    My rating is based on several visits, for both me and my child. The good - the doctor was patient…read moreand knowledgeable, taking her time and very personable. The office is clean and usually punctual. Based on this I had referred my husband and others to the practice. The unfortunate - my 6 year old was evaluated and in dire need of glasses. There was not much inventory for a young child so I left having been advised that they'd have more samples in a few days and I'd get an email or text with the styles to evaluate in advance. This was 12/9. I waited several days, then began to follow up... phone calls, voicemail, text messages...absolutely no reply. None. I figured holiday hours and schedules could warrant a delayed response... but it's now 12/30 and still no response. My husband went in person to perhaps see if they were closed and maybe forgot to update their voicemail... and to our surprise the office was open! There was no acknowledgement of my numerous attempts for outreach, and even asked if I wanted to wait for the new samples to come in...um, no! My child needs these to see, and it's already been 3 weeks!! Mistakes happen, but good customer service and communication goes a long way, and this was totally absent from my recent experience. Needless to say, I asked for the prescription and will be filling it elsewhere.

    A life-changing and eye-opening experience. For years, I tolerated the big box "eye care"…read moreexperience due to the convenience and "affordability." However, after moving to N. Andover, I decided to seek a new eye care provider, and fortunately, I discovered Family Eye Care and Dr. Patti. Today, I have an entirely new perspective on eye care and the importance of finding a practice that takes the time to educate its patients and invests in the latest technology to ensure its patients receive the best care. No dilatations and puffs of air make the experience even better. Unbeknownst to me, I have been tolerating FINE contacts, as I've been wearing the same brand for a decade. Now, I have a new look on life and have learned a great deal about my eyes and how to care for them and adequately handle my contacts to ensure they feel great! Highly recommend this practice -- you'll be pleased with your decision to take your vision seriously.

    David S. Metsch Optometrist - Our staff is incredible!

    David S. Metsch Optometrist

    3.6(23 reviews)
    2.3 km
    $$

    I have been going to Parrelli optical for several years and they are the best around. Staring off…read morewith Shelley the office administrator- after several appointment changes due to scheduling conflicts Shelley was able to fit me in for an appointment. Shelley was very patient and greeted me with a smile! Dr. Metsch did a thorough eye exam and is extremely professional. Matt Mahoney is an contact lens guru who fitted me with the exact contact lenses needed. To the rest of the staff Kevin & Martha thank you for fixing my glasses- I will try not to step on them anymore. See you guys next year for my eye exam

    Made an appt for eye exam, planning to get contact lenses and eye glasses. After arriving and…read morewaiting approx 20 minutes, and 10 minutes after my scheduled time, the receptionist said she just realized I was a new patient and needed to fill out forms. I completed them and after waiting another 15-20 minutes I was told they could only do an exam for glasses and I would have to schedule an additional appt for contact lens fitting because the only person capable of doing this works on only two days. Why was I not scheduled with that person initially since I told the office I was coming in for contact lenses and glasses. What chaos and disorganization. I left after wasting more than 90 minutes between travel and waiting. I will not waste time doing business with such a sloppy practice. Don't waste your time, go somewhere else.

    Photos
    David S. Metsch Optometrist - Presenting Martha

    Presenting Martha

    David S. Metsch Optometrist - We have an abundance of frame lines to choose from!

    We have an abundance of frame lines to choose from!

    David S. Metsch Optometrist - New look!

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    New look!

    James Casazza - optometrists - Updated May 2026

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