Market square optical has great customer service. I would definitely recommend to everyone I know.read more

There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews…read morefor Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport !

I was greeted promptly and had no waiting time for my eye exam. my eye prescription had changed a…read morelot in the past year and the woman who did the eye exam was more thorough than any I've ever had! The whole exam took close to an hour and was such a positive experience! I would highly recommend the Amebury practice.

I lived in Newburyport for 32 years and always saw Dr. Appleton now retired. My visit 2 weeks ago I…read morewas thrilled with the newer eye doctor and reported to me I no longer had Macular Degeneration or cataracts.; i Thanks to the Partner I teamed up with in 2017. BEMER developed over 22 yrs ago in Germans. BEMER collaborated with NASA in 2014 . The therapy is used in the astronaut space suites. BEMER class II medical device with the only scientific proof in the world. Bemer is a micro-circulation therapy 8 minute. In biology it commonly refers to movement of blood through the body, delivering oxygen and nutrient. The body heals its self. Dr. Appleton ever kept my eye records dating back to the 80's. My new Appleton eye doctor was very proficient. And delightful. I highly recommend Appleton Eye Care on Green St. Newburyport hands down.

Watts eye care charged me for a visit which I paid at the time of my visit then billed my insurance…read morecompany without my knowledge. They then billed me for an additional co pay. They DID NOT tell me at the time of my visit that additional charges would be billed. In my book that's double dipping. Shame on them and their book keeper Trisha for doing the right thing to correct the situation.

DR Kristin Baragona, is an excellent choice for an eye doctor. Both professional and knowledgeable…read morewith a friendly approach to providing the best needs for your eyes.

This is the first review I have ever posted. STAY AWAY from this business. They don't have a phone…read more When you call, you get connected to the Andover office and nobody can answer any questions about your prescription or orders or appointments...they take a message and you never hear back and then start all over again a few days later. I have literally been trying to get them to send/email or fax a copy of my prescription to me for a month now and nobody can help me. They keep having me leave messages for this mystery optician named Mary or Kate. I seriously have no idea how they are in business. I even asked the woman on the phone today if they have had other complaints and she stated that they have had several issues and that they only have one optician for several offices. Apparently, the people who answer the phone can only answer the phone and take messages. They can not do anything else. I can't tell you how frustrated I am. I ran out of contacts 2 weeks ago.

From the owner: Eye Exams, Eyeglasses, Sunglasses, Contact Lensesread more

Chris is amazing! My sister and I are both notoriously indecisive and we were both shopping for a…read morenew pair of eyeglasses and sunglasses. We set out one Saturday morning expecting to be out all day and trudging from store to store, unable to find two pairs of flattering glasses each, but by some twist of fate we decided to stop at Visionworks first as it was the closest location to home. We were greeted by friendly staff immediately upon entry, and Chris offered to help us shop but without being at all pushy. We quickly became overwhelmed by the 100s of glasses lining the walls and took him up on his offer. He knew immediately which colors, frames and shapes would complement our face shape, hair color and complexion. In no time at all, he had chosen a pair of eyeglasses and sunglasses for each of us that were perfect and they were frames we would not have necessarily picked for ourselves but we couldn't top his choices. Within 15 minutes, we were checking out and purchasing our new glasses. The eyeglasses were ready within an hour and a half-we expecting to have to wait at least a week-but we walked out with them that day! Our sunglasses were also ready quickly, within 7-10 business days as promised. They also had great BOGO deals and are conveniently located where we can easily stop in to have the glasses refitted or cleaned when needed. We are both so happy that we stopped into Visionworks!

I normally do not post about lousy businesses but beware of VISIONWORKS OPTICAL in Seabrook NH and…read moretheir mgr Sean...they tried to make me pay for an unasked for contact fitting (lenses weren't there yet!) and when I talked to United Health on this i got my money back but they (United Health) said they were super uncooperative in the process of this and just now my 1 800 contacts said the same thing (Optometrist Namira Samji , who gave a terrible prescription to me, wouldn't verify - ps this mgr Sean yelled at me on the phone - he insisted they have "great" yelp reviews and hung up. A Must to avoid. Walmart Optical is just down the street.

So kind and helpful. Went in with my favorite pair of sun glasses and asked for them to be fixed…read more Was willing to pay anything. Returned to me fixed with a "' don't worry about it" . Going forward this is my place to go... you all should go too!

Just had the best experience here! The staff was friendly, accommodating (I had two rambunctious…read moreyoung boys with me!) asked to have to have my two broken pairs of sunglasses repaired and she did it for free!!! Outstanding service! Go visit for new glasses or repair! Would recommend to all my friends and family!

My husband and I have been using David's shop for close to 20 years. They are always thorough,…read morequick and helpful. I would recommend them to anyone. I tend to make and keep track of all medical appointments in our house. However, my husband is very hard on glasses. A few years ago he made his own appointment with a different eye doctor and purchased glasses that "looked similar" to what we had bought from David. The glasses didn't even make it a year. Eye Appeal has always been good about fixing his glasses. This company just looked at them and said "he'll need new ones. I took them home and bent the nose guard back into place. The little rubber piece was missing but he could wear them. I have now scheduled him an appointment for Eye Appeal as those glasses are now in two pieces and he's due for an eye exam. He learned to stick with quality.

Dave and Kristen are truly passionate about eyeglasses. Dealing with a local business versus a…read morechain store makes for a better experience. When they were able to cut a new lens for me in house turned a big problem into no problem.

A very professional group. Highly recommend them. A nice clean…read moreOptometry office with a terrific group of employees. Austin Newbury,Ma

My significant other had an exam in Newburyport and ordered glasses. Her insurance card was…read morepresented at that time. Nothing was said. When it came time to pick up the glasses, she was informed that they didn't accept her insurance. She was not told ahead of time. Had we known that, we would have gone somewhere else in the beginning. She ended up paying full price! $500 out the window! Be aware of this deceptive practice! We will never go back and will tell our friends to avoid them as well.