This is the first review I have ever posted. STAY AWAY from this business. They don't have a phone. When you call, you get connected to the Andover office and nobody can answer any questions about your prescription or orders or appointments...they take a message and you never hear back and then start all over again a few days later. I have literally been trying to get them to send/email or fax a copy of my prescription to me for a month now and nobody can help me. They keep having me leave messages for this mystery optician named Mary or Kate. I seriously have no idea how they are in business. I even asked the woman on the phone today if they have had other complaints and she stated that they have had several issues and that they only have one optician for several offices. Apparently, the people who answer the phone can only answer the phone and take messages. They can not do anything else. I can't tell you how frustrated I am. I ran out of contacts 2 weeks ago. read more