Spindle Eye Associates has excellent staff, doctor O'Block is thorough and knowledgeable and…read moreinforms you every step of the way during the exam as to what's being done and the results and options you may have if you choose to accept them. The optical eyewear staff is excellent as well catering to all your needs and choices for lenses and frames as well as notifying you of your insurance coverage and the best avenue to follow for your budget. I highly recommend Spindle Eye Associates for your vision care.

While Dr O'Block is wonderful, I shouldn't have to wait 45 minutes to see him and they took his…read more11:00 appt before my 10:45 appt. What's the point of making an appt time, maybe just pick a day and show up. Maybe make a few less appointments per day as the patient's time is valuable as well

Dear Patient Relations Team,…read more I am writing to file a formal complaint regarding the conduct of Caroline, the General Manager of your Windham, New Hampshire office. I have been a loyal customer of this location since your company took it over, and before that with MVC. My family and I have primarily supported the Windham store as we live in town, and over the years we have entrusted this office with a significant amount of business. Unfortunately, the experience I had today with Caroline was unacceptable and needs to be addressed at the corporate level. Earlier today, I visited the Windham office to return an unopened package containing two boxes of contact lenses along with a trial pair. Caroline was assisting another customer when I arrived, and I waited patiently until she called me to her desk across the entire office without getting out of her chair. When I explained that I needed to return the lenses and the reason why they were unused, she told me that the order had been placed through Ben at the Hampton location "and this was NOT her box" and that she was not willing to process the return because she did not want it reflected on her profit and loss statement. The look on her face told it all because you could tell she was just looking to cause a problem and make my life more difficult. I told her I believed returns could be processed at any store, but she refused to accept this return. I left the office and contacted Ben, the new General Manager of the Hampton location. Ben informed me that her refusal was against company policy and that she could have easily coordinated the return with him over the phone if she "didn't want to take the hit to her stores P/L." What concerns me most is that Caroline was aware of the correct policy and chose not to follow it. She admitted this when I called her back. If this a game or a business? Her actions felt punitive and directed at me as a customer, which is extremely disappointing given the long-standing relationship my family and I have with your organization. When I called her back to relay what Ben had said and to inform her that I would be reporting the incident, she suddenly offered to accept the return. At that point, the damage was already done. This is not the first time I have observed issues at the Windham office. Under Caroline's management, the environment often feels unprofessional. Staff members are casually dressed, food is visible on counters or being eaten from drawers, and the overall atmosphere lacks the professionalism and care I expect. In contrast, Ben consistently goes above and beyond to create a positive client experience. His leadership is a tremendous asset to your organization. I respectfully request that this matter be reviewed at the corporate level. Caroline's conduct today was inappropriate, contrary to company policy, and damaging to customer trust.

I had a great experience at my visit! Everyone was friendly, welcoming, and professional from the…read moremoment I walked in. The appointment was thorough, and I felt like that everyone really took the time to listen and answer my questions. I never felt rushed, and I left feeling confident about my eye care. I would definitely recommend them to anyone looking for a great eye doctor!

Go here to get your eyeglass prescriptions! Everything about this chain and location has been…read moreoptimal. The fashion choices, frame quality, and lens clarity is outstanding. And even better is the customer service. I changed my mind about a frame size 24 hours after making a purchase and they were willing and able to work with me to tweak the order. They also offer fair pricing. I've used WP in the past and this location is above the bar. Highly recommended.

Went here yesterday with my wife to look at new glasses for her. I suffer from a leg injury and I…read morenearly bumped into an associate on accident ,and instead of accepting my apology; he felt the need to audibly berate me in front of his coworkers "that guy almost bumped into me, is he drunk?!!!". It's taken me a day to cool off to write this review. I know we New Englanders can be cold at times; but as a retail company; I would have expected some friendliness, this was absolutely uncalled for and outwardly rude and not a warm interaction. What followed was staring me down like he wanted me to engage him further in a dialogue of confrontation. It was one of the rudest interactions I've had ever in a retail store. Better management and oversight is needed here as I saw further aggressive interactions with associates with other customers. I think this staff were the ones drunk and not friendly. Just. Yuck. DO BETTER.

took 2 hours, it was virtual the connection was bad and the Dr. was very confusing. Was not aware…read moreI made a "virtual" appointment. The techs were very nice, not their fault but the virtual setup they have is not efficient it took way longer.

Showed up today for an appointment for an eye exam at 11:00am. I was turned away due to apparently…read morebooking a virtual eye exam. I was caught off guard and confused by being told that I booked a virtual eye exam. The woman who was checking me in then rudely comments "it says virtual right when you book online". Again, I'm confused because I have never heard of a virtual eye exam and I've been wearing glasses since childhood. I then tried to show her the email I received to confirm my appointment, which indicates nowhere that I scheduled a virtual appointment, to point out that the location of the appointment is at MyEyeDr at 8 Stiles Rd, Salem NH. Her response is "yeah that's the location". She also noted that "this just went into effect yesterday". And also that she tried calling me to make me aware that this was telehealth, I checked my voicemails and the only message I have from MyEyeDr is a voicemail from September 13 confirming an appointment for September 20 (which I had to reschedule to today, September 27). My overall experience was very poor, the woman checking me in made me feel like I was doing something wrong by showing up in person for an eye exam. Very rude, won't be returning. *to note- before posting this review I went to book another appointment to see there is any mention of a virtual appointment, and there is not.

To preface this, I have never needed eye glasses before so I was new to the eye exam process…read more Pros: -Office and waiting area is nice. -The technician that did some initial tests on my eyes was informative and explained everything. Cons: -I felt rushed through the whole process. -poor communication skills from Dr Burkhart and the office staff -poor customer service skills from Dr Burkhart and the office staff Dr Burkhart didn't explain anything he was doing. He told me that I have an astigmatism. I asked him "what is that?" He replied "Wait!" He proceeded to put on a video and then left the room saying "watch this". After watching the video explain an astigmatism, I waited for about five minutes while he was working on another patient. He then came back and said "you get it?". He handed me my prescription and showed me to the check out receptionist. No conversation, no time for my questions, just poor customer service. I would not recommend this place to anyone. I bet the other review with 4 stars is someone who works there. Oh yeah, and when I went to talk to their guy who sells the frames and lenses, he said he couldn't help he because he had to go to Nashua (4:40pm....prob wanted to go home). Im definitely not buying my lenses and frames there!

I had an infection following cataract surgery. I pleaded with staff to give me an appointment to…read moresee the doctor. I was told he had no openings. I asked to see ANYBODY in the office, They said NOBODY had an opening, I said I'd go anywhere where my doctor practiced , They said he was booked. They sent me to someone else in the practice in another location. She misdiagnosed my problem. Had I not gone to Mass Eye and Ear Emergency, I could have lost my vision. You would be well advised to choose another practice.

I love Jin. He was professional and really helped me with my purchase alot. The only sad thing…read moreabout Bj's glasses, they dont have enough variety of frames, i think because that they have limited space. Once you purchase your glasses and lense there, they are willing to adjust them for us years after. My glasses from LensCraft don't fit right and he fix it for me. Not to mention most my glasses was from there.

Replacing lens with out buying glasses all the time. In the long run Boston vision and lens…read morecrafters is a better deal. I'm done buying there

I had a great experience. They left me alone and told me to ask if I had any questions while I…read morepicked out my frames. Vivian was great! She checked me out, helped me apply insurance to the order, explained my lenses, and went the extra mile finding the specific color I wanted in the stores stock so I could see them on. Couldn't have been more professional or warmer. Will definitely be using them in the future. Not sure why the reviews were so bad, seamless and efficient experience for me!

If i can give minus or even zero i would. I bought a Burberry frame with the lense and hoping its a…read morebetter quality -unlike my cheap online typical purchases- after 4 weeks, my lense that was supposed to be anti-scratch on top other options, it scratch only on the right side right where my sight located the most. So i go back there and they said oh its because u dropped it and scratch the ground. So i went home because it avoid the warranty. Now is on a year after and i dont even use it because the scratch keep bugging me and i just saw underneath of my lense its peeling off. Idk what is that but it's obviously a cheaply made coating and sell it for overprice market. I need people to know that to bring your business elsewhere. Their 'opticians' has no optician skill, they were taught how to 'be optician' without knowing what exactly they have to do. I went to a different optical store and told them my experience, he said that he used to be hired there and teach those salespeople to be 'optician' wanna be. And he is the one that made me realize why the scratch is only on 1 side. Lense crafter, you should be ashamed of your self. Selling overpriced item with no quality. Now i doubt my frame is really burberry or just a knock-off and sell it for $600 for profit. I paid almost $700 for those pairs. My online glasses are better quality than theirs. Bellow my red glasses has been 4 years w me from online store. Check out the difference.

This is for the optical shop. I didn't go to any of the doctors here. No reason, other than I…read morealready have a doctor and don't want to switch. But, a couple of times, my young son's glasses have broken, and I brought them in to Nutfield (across the road from his daycare, and asked if they could help me. They always did, and fixed the glasses right up. I didn't buy the glasses there, nor would they accept any payment. I will always appreciate that. One of those times I was in the store, I found a pair of glasses I really liked, and about a year later, I came in to see if they were still there. I had to spend my insurance credit quickly, and they found the glasses I wanted, and ordered them, and managed to get them in under the insurance deadline. I love these glasses, and they were really helpful in making sure I got what I wanted, and didn't try to convince me to get something else that would be easier.

Don't order glasses from this place unless you can wait 2 months. The first time it happened i…read morethought maybe it was a one off but then again! I shouldn't have to chase them down for glasses that were already purchased.

I have been waiting for over 2 hours for a scheduled appointment with the eye doctor. They dilate…read moreyour eyes and let you sit over 2 hours...not a very good practice.

The desk manager had to be the rudest person I have ever had the chance to meet. Mikayla Brown…read more She has zero patience and the bed side manner of a mean girl. I won't be going here any longer. I've been a Patient for well over 25 years. The mean girl mentality you have going makes it very uncomfortable. She gets annoyed just having to do her job. She'll purposely treat you like rudely, make you look stupid while she's nice as pie to others. I've seen her do it to not only myself. It's sorta mental. I did speak to the girl who took me in the back and she was well aware of her behavior as well. She apologized to me and was very calming. I also loved all the dr's and enjoyed my time with Dr Nguyen since my last Dr left. It's disheartening for me to leave the office, but that's how badly I felt after the treatment of this angry child. Hey, angry, mean girl.... Get yourself some help. Time to hang up your Pom poms. It's not cute anymore.

It was 20 years or more since I had my eyes checked out…read more I am sorry to say, that I have forty-eye-tis, which is a normal dx for a forty something male, living in suburbia New Hampshire. I had to wait 30 minutes for my appointment. Had a 10 am appointment and waited and waited almost canceled as I had another appointment after. I finally got seen and they were apologetic, and I had a good through evaluation. Still have good sight and happy to still see clearly with no devices. I would recommend but plan on waiting around.

Eye visit went well! Place was very busy, and the doctor…read moreseem to be multi tasking at a low level with the other clientele. For me, she stepped out 5 min to greet start another appt next door. I got a contact lens fitting along with regular routine check up. The doctor was very knowledgable and thorough which I liked. They have a nice selection of frames and I ended up picking one that day... But after all the options and copays etc, I had quite the bill! Oh well! Hope it's just this one time! I would go visit again... Oh and I had to wait not too long... 12 min later than what was scheduled