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Services - BJ's Optical

Eye exams

Eye surgery

Eye testing and diagnosis

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Eyewear fitting

Retinal imaging

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Recommended Reviews - BJ's Optical

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7 months ago

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2 months ago

Replacing lens with out buying glasses all the time. In the long run Boston vision and lens crafters is a better deal. I'm done buying there

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MyEyeDr

MyEyeDr

(3 reviews)

Showed up today for an appointment for an eye exam at 11:00am. I was turned away due to apparently…read morebooking a virtual eye exam. I was caught off guard and confused by being told that I booked a virtual eye exam. The woman who was checking me in then rudely comments "it says virtual right when you book online". Again, I'm confused because I have never heard of a virtual eye exam and I've been wearing glasses since childhood. I then tried to show her the email I received to confirm my appointment, which indicates nowhere that I scheduled a virtual appointment, to point out that the location of the appointment is at MyEyeDr at 8 Stiles Rd, Salem NH. Her response is "yeah that's the location". She also noted that "this just went into effect yesterday". And also that she tried calling me to make me aware that this was telehealth, I checked my voicemails and the only message I have from MyEyeDr is a voicemail from September 13 confirming an appointment for September 20 (which I had to reschedule to today, September 27). My overall experience was very poor, the woman checking me in made me feel like I was doing something wrong by showing up in person for an eye exam. Very rude, won't be returning. *to note- before posting this review I went to book another appointment to see there is any mention of a virtual appointment, and there is not.

This used to be Salem Vision Center which was an excellent business. Great customer service, Dr…read more Onyon is wonderful. However , since ownership changed to MyEYEDr. Customer service is poor. Appointments are lengthy and not on time. It is taking over 2 weeks to obtain contact lenses. Would never recommend my eye dr.

Windham Family Eye Care

Windham Family Eye Care

(10 reviews)

Very good place, Dr shanley take time to realy understand what kids see, an she make them…read moreconfortable. Whitout any stress The choice of glasses is ease with those pro of face morphologie !! They see right away what is the best for us Thank !!

I had a disappointing experience during a routine contact lens exam at Windham Family Eye Care…read more When I arrived, the front desk staff member told me she was locked out of the office computer system and could not log in to access insurance information. She even showed me the screen and explained that she couldn't access the insurance portals. I also observed multiple usernames and passwords written on sticky notes attached to the monitor. Because of this, the office could not verify my insurance benefits through Davis Vision. Despite not knowing my copay or contact lens allowance, I was told I needed to pay something and ended up purchasing a box of contacts for $85 out of pocket. A few weeks later I received a voicemail saying my contacts were ready and that I also owed $125 for the contact lens exam, which had not been disclosed during the visit. When I called to ask about it, I was told my contact lens allowance had already been used simply because the office billed the exam. This was frustrating because I had already paid for contacts out of pocket specifically because the office could not verify my insurance. After raising concerns, the exam fee was eventually waived, but only after a lengthy discussion. Overall the experience involved significant disorganization, lack of insurance verification, and unclear communication about fees and insurance benefits.

BJ's Optical - opticians - Updated May 2026

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