If you are looking for the best in optical shops Eyes on Main is the place to go. Sherry is so…read morepatient and knowledgeable about all aspects of optical needs. I wouldn't think of ever going anywhere else but there. Make an appointment and see for yourself. Highly recommend.

I am disappointed with the doctor at this location. My mother purchased glasses at this location…read moresix months ago. The glasses never worked, so she went back to Mass Eye & Ear to have them checked and found out they were not made to the prescription. When she called, the doctor yelled at her and said there was nothing she could do since it was over 90 days. I would recommend not going to this location. Thank you for your response. I am disappointed in your conversation with her on the phone earlier today. I will wait and see how this works out. But working in customer service I am mortified how you treated her on the phone today. So I am warning others that they may be yelled at if they do business with your location. But thank you for your response still does not change the 1 star review.

I had a great experience. They left me alone and told me to ask if I had any questions while I…read morepicked out my frames. Vivian was great! She checked me out, helped me apply insurance to the order, explained my lenses, and went the extra mile finding the specific color I wanted in the stores stock so I could see them on. Couldn't have been more professional or warmer. Will definitely be using them in the future. Not sure why the reviews were so bad, seamless and efficient experience for me!

If i can give minus or even zero i would. I bought a Burberry frame with the lense and hoping its a…read morebetter quality -unlike my cheap online typical purchases- after 4 weeks, my lense that was supposed to be anti-scratch on top other options, it scratch only on the right side right where my sight located the most. So i go back there and they said oh its because u dropped it and scratch the ground. So i went home because it avoid the warranty. Now is on a year after and i dont even use it because the scratch keep bugging me and i just saw underneath of my lense its peeling off. Idk what is that but it's obviously a cheaply made coating and sell it for overprice market. I need people to know that to bring your business elsewhere. Their 'opticians' has no optician skill, they were taught how to 'be optician' without knowing what exactly they have to do. I went to a different optical store and told them my experience, he said that he used to be hired there and teach those salespeople to be 'optician' wanna be. And he is the one that made me realize why the scratch is only on 1 side. Lense crafter, you should be ashamed of your self. Selling overpriced item with no quality. Now i doubt my frame is really burberry or just a knock-off and sell it for $600 for profit. I paid almost $700 for those pairs. My online glasses are better quality than theirs. Bellow my red glasses has been 4 years w me from online store. Check out the difference.

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.

I was very happy with my chosen eye doctor. The entre staff was smart and friendly! Dr. K was…read morethorough,smart,interesting and I could tell all-around nice guy ! Great sélection of glasses !!

I was helped by Caroline K. who was very helpful and knowledgeable…read more My experience was a good one.

I had a great experience at my visit! Everyone was friendly, welcoming, and professional from the…read moremoment I walked in. The appointment was thorough, and I felt like that everyone really took the time to listen and answer my questions. I never felt rushed, and I left feeling confident about my eye care. I would definitely recommend them to anyone looking for a great eye doctor!

I went to Advanced Family Eyecare for an eye exam and new glasses. The optometrist was thorough and…read moredid a great job. His staff is really competent, friendly and helpful with selecting the right frames for my face. I recommend it highly.

From the owner: Advanced Family Eyecare provides eye exams, contact lenses, and name-brand frames to the Methuen,…read moreMA area.

To preface this, I have never needed eye glasses before so I was new to the eye exam process…read more Pros: -Office and waiting area is nice. -The technician that did some initial tests on my eyes was informative and explained everything. Cons: -I felt rushed through the whole process. -poor communication skills from Dr Burkhart and the office staff -poor customer service skills from Dr Burkhart and the office staff Dr Burkhart didn't explain anything he was doing. He told me that I have an astigmatism. I asked him "what is that?" He replied "Wait!" He proceeded to put on a video and then left the room saying "watch this". After watching the video explain an astigmatism, I waited for about five minutes while he was working on another patient. He then came back and said "you get it?". He handed me my prescription and showed me to the check out receptionist. No conversation, no time for my questions, just poor customer service. I would not recommend this place to anyone. I bet the other review with 4 stars is someone who works there. Oh yeah, and when I went to talk to their guy who sells the frames and lenses, he said he couldn't help he because he had to go to Nashua (4:40pm....prob wanted to go home). Im definitely not buying my lenses and frames there!

I had an infection following cataract surgery. I pleaded with staff to give me an appointment to…read moresee the doctor. I was told he had no openings. I asked to see ANYBODY in the office, They said NOBODY had an opening, I said I'd go anywhere where my doctor practiced , They said he was booked. They sent me to someone else in the practice in another location. She misdiagnosed my problem. Had I not gone to Mass Eye and Ear Emergency, I could have lost my vision. You would be well advised to choose another practice.

I had a disappointing experience during a routine contact lens exam at Windham Family Eye Care…read more When I arrived, the front desk staff member told me she was locked out of the office computer system and could not log in to access insurance information. She even showed me the screen and explained that she couldn't access the insurance portals. I also observed multiple usernames and passwords written on sticky notes attached to the monitor. Because of this, the office could not verify my insurance benefits through Davis Vision. Despite not knowing my copay or contact lens allowance, I was told I needed to pay something and ended up purchasing a box of contacts for $85 out of pocket. A few weeks later I received a voicemail saying my contacts were ready and that I also owed $125 for the contact lens exam, which had not been disclosed during the visit. When I called to ask about it, I was told my contact lens allowance had already been used simply because the office billed the exam. This was frustrating because I had already paid for contacts out of pocket specifically because the office could not verify my insurance. After raising concerns, the exam fee was eventually waived, but only after a lengthy discussion. Overall the experience involved significant disorganization, lack of insurance verification, and unclear communication about fees and insurance benefits.

I felt very comfortable and Dr. JENNIFER took her time and explained things very specific to me…read more Nothing like a mom & pop shop to take care of your eyes. Much better and more personal than the large chain places. No pressure to buy glasses either.

Dr OBlock is great. I've been seeing him for years. Very professional and knowledgeable. The staff…read morethat works the phones and front desk are difficult and argumentative. I've had several bad experiences and which led to the tough decision to leave the practice. After meeting my new doctor and their team, I wonder why i waited to long to find better (more pleasant) care.

I thought Spindel Eye Associates would be a better choice for me since I was developing cataracts…read more I have made five calls to get my RX for glasses and each time they tell me the doc has not reviewed it yet. It's been two weeks! I was better off at LensCrafters I do NOT recommend Spindel

Horrible experience, will never buy glasses again from here! Went last week to order lenses and was…read moregoing to buy a pair of regular glasses and sunglasses, not until we went to pay did the lady then tell me that the sunglasses I chose did not come with the purple tint as shown on display , which I asked why have them on display that way she had no answer . I probably would've still bought them if she had told me while she was fitting them on me not waiting until I'm paying. I asked her to take them off and that I would not be getting them . She then started to get an attitude , but I'm sorry you don't wait until a customer is paying to tell them that the glasses don't come as shown. Then this Saturday I received a phone call saying my glasses are in and that they would be open until 5 Saturday and 5 Sunday , I went in on Sunday to find they were closed on sundays .. so when I called today to find out their hours I now see they have horrible hours for customers . They close at 5-6 on week days . How is a person who works 8-5 supposed to get there to pick them up . It's not like I even live close . I only went in because of a sale they sent out flyers for! Needless to say never again will I buy glasses from them! Horrible customer service!