I had a disappointing experience during a routine contact lens exam at Windham Family Eye Care…read more When I arrived, the front desk staff member told me she was locked out of the office computer system and could not log in to access insurance information. She even showed me the screen and explained that she couldn't access the insurance portals. I also observed multiple usernames and passwords written on sticky notes attached to the monitor. Because of this, the office could not verify my insurance benefits through Davis Vision. Despite not knowing my copay or contact lens allowance, I was told I needed to pay something and ended up purchasing a box of contacts for $85 out of pocket. A few weeks later I received a voicemail saying my contacts were ready and that I also owed $125 for the contact lens exam, which had not been disclosed during the visit. When I called to ask about it, I was told my contact lens allowance had already been used simply because the office billed the exam. This was frustrating because I had already paid for contacts out of pocket specifically because the office could not verify my insurance. After raising concerns, the exam fee was eventually waived, but only after a lengthy discussion. Overall the experience involved significant disorganization, lack of insurance verification, and unclear communication about fees and insurance benefits.

I felt very comfortable and Dr. JENNIFER took her time and explained things very specific to me…read more Nothing like a mom & pop shop to take care of your eyes. Much better and more personal than the large chain places. No pressure to buy glasses either.

I've been going here for years. Course, I missed a few. Wasn't good... nope…read more I saw Dr Baylus, as always and the appointment was pleasant. He also enlightened me on some eye drops to counteract my nasty allergies. Thank you so much! I then met with Alex who helped me find the perfect pair of glasses I can see again! And. - Megan provided the final product, with which I was extremely pleased. Thanks to all. Your shop is a very friendly place and I trust your guidance regarding my eye care. Until next time. Cheers!

I have been using Capital Vision Center for years. Today I went in because my puppy decided to chew…read moreon the earpiece of the glasses. I knew it wasn't a warrantee replacement, but I hoped that maybe something could be done to make them wearable. I showed up without appointment, expecting to wait a while. It was less that 15 minutes before I left, with glasses I could wear again! I made an appointment for my next exam and left thrilled!

I first went to Nashua Eye Associates when I was experiencing terrible pain in my right eye and was…read morediagnosed with a corneal abrasion by an ER doctor. He suggested seeing an ophthalmologist for further treatment and suggested NEA. They were able to see me the same day, within just a couple of hours. I have had several follow ups and have been impressed every time that I have gone. Each time I have been warmly welcomed and checked in. All of the staff have been very kind and friendly. I have decided to start going there for my routine eye care because I like the idea of having both optometrists and ophthalmologist in the same practice.

Dr. Blake is very detail orientated. He is professional, and if you are considering have cataracts…read moresurgery, he is the one to see. The staff is very professional, and efficient.

Did you know the VA optometrist still dilates pupils to view the backs of patients' eyeballs? I…read moreknow. It's a neolithic practice that should get tossed in a dumpster fire next to the likes of fax machines and Blackberries. It also happens to be the main reason I sought out Lumen Eye Care as my new go-to for all things optometry. Well, that and....wifey already goes here and vouches for them hard. Recently relocated to the Northeastern boulevard, you may be forgiven if you struggle to find their suite upon first visit. Just look for the giant glasses next to the front door and you'll spot them straight away. Of course, you'll have to park across the street, but that's a minor inconvenience, at worst. I have to admit...first impressions were most pleasant. The office is clean, pristine, and a welcoming scene. Heh! I'm a poet and I didn't even know it. Snoogans! XD But seriously folks, the docs here will treat you with the best of care. The initial wait was a bit longer than expected, given the lack of patients at the time. But that can mostly be forgiven, considering how far more advanced their technology is compared to past optometrists I've visited. That's what brought me here in the first place. I find that in my "old" age (and I say that rather dubiously), keeping up with the recommended annual check-ups proves to be most crucial. I've worn readers for a few years now. As such, I want to make sure I'm wearing the appropriate prescription at the time it's needed. Every procedure here is carried out with precision, speed, and professionalism. The "head doc" (as I'll affectionately call her) was unexpectedly warm and kind. Then again, I've likely had my original view of optometrists tainted by my past experiences with military doctors. Yeah...they tend to scrape the bottom of the barrel when it comes to selecting those personality types. But, I digress. So, perhaps the bar was low going in. Nevertheless, I couldn't be more pleased with Lumen's practices. Enrolling into their database was simple and only required 3 signatures. As I alluded to in the beginning, they accept VA sponsorship; which is a HUGE win in my book! Plus, I really can't say enough good things about their updated equipment. And for those wondering, they use an ophthalmoscope (don't try saying that 3 times fast) to view the insides of your eyeball--as opposed to dilating your pupils so wide you come out looking like Hermey the elf. IYKYK. Now, I can't speak to their prices for eyewear. I'd only caution the average consumer to purchase their glasses online somewhere--especially if you only need readers. IMHO, there is NO reason to purchase glasses likely priced in the triple digits that you'll only need to wear part time anyway. Unless there's a frame set you're just DYING to have, I really don't see the point. Someone should have told that one guy who visited back in May of this year (also, don't buy Ray-Bans?). Inflated prices aside though, I don't think that warrants a one star review against this place. But that's just MY opinion. Anyway, I have to come back here in a few months to check on some...questionable marks in the back of my eyeball. But that's merely a testament to their meticulous nature. Lumen Eye Care is worth 5 VERY relieved, normal sized pupils out of 5.

Went here to do eye exam for my mom... everything went well, and it's a nice eye exam. And they…read moreemail the prescription upon request. I'll recommend this practice.

So I started wearing glasses in 1956 (75 years old) and I have never had this problem of peeling of…read moreglare coating You think glasses that cost over a 1000.00 would NOT have this problem! So much for paying more for quality. I picked up glasses in April 2024 (17 months ago). I noticed problem about 9 months later and planned on returning but forgot (currently using my last pair not purchased here). I now need to get eye check-up etc...I went into My Eye Dr expecting problem to be taken care off due to obvious defective/poor quality control. (see photo; glasses in perfect condition - no scratches or sign of wear and tear). I was told that there is only a 1 year guarantee; however, no where on the invoice does it say so (getting the run around here?). I was offered a 50% discount to relace glasses due to defects caused by the manufacture. Now does that seem fair to you????????I will discuss problem with my insurance company so they are informed and to get advise on finding an Eye Dr that is reputable.

The staff at My Eye Doctor (381 South Willow Street, Manchester, New Hampshire) is extremely…read moreprofessional, efficient and friendly. Dr. Sutherland is extraordinarily thorough. She conveyed sincere interest and concern, as well as a genuine willingness to encourage questions and expend the related necessary time and attention to ensure the information she provided was responsive and clear. She also shared helpful information and remedies specific to my eyes/vision that I had never received from previous providers I've visited. Her staff is equally attentive, customer service-focused and kind. I am pleased to provide My Eye Doctor--located at 381 South Willow Street, in Manchester, New Hampshire--my strongest recommendation.

Once you get past the front desk everything is great. But I swear to all things good they are the…read moreworst. Zero respect for personal space. Talking openly about patients. Making fun of patients who struggle with their kiosk check in system. Like I said the Dr are great but the front desk help is miserable

Our family has VSP insurance and this location has a larger selection of frames than other stores…read moreseem to have that take VSP. However, they lied about contacting me to let me know that my glasses were done. They know that with cell phones, it's very easy to check and see who called you, and certainly who left you a message. They did neither, and lied about it. To me that's a huge red flag for a business.

The doctors at Emery Eye are thorough. The equipment and computers are state of the art. If there…read moreis a charge the insurance won't cover I know in advance and can decide whether or not to proceed. I just love them. Their hours are also great since they are open some evenings. And if you have an issue they make every effort to get you in to see the doctor.

Truly exceptional care! Dr Nelson is thorough, friendly and genuinely cares about her patients. The…read moreentire staff is proactive in all aspects of each visit explaining insurance, care options, making appointments and more to the point I rarely have any questions. Thank you for 18 yrs great vision!