I've been going to MacKay vision since 2004, and for the last seven years, I wasn't living in NH…read more Yesterday I went, and the team there remembered me, and I was genuinely surprised. It had been years since I was there, and even then, I had only been once every two years or so. It was really nice to be put at ease with a courteous, personal and kind staff. The paperwork was just one double sided piece of paper, the wait was short and the exam itself moved quickly. My eyes aren't very bad at all, and so maybe other's experience will be different, but in under 30 minutes I was in and out with new contacts and an updated prescription. Also, the team there is 100% honest. Each procedure was clearly explained to me, and the fees associated with things my insurance would not cover was discussed before getting any work done. So not like they don't tell you lies honest, but they genuinely took the time to explain each procedure and not up-charge me just because I'm ignorant to the medical world of eyes. I typically go the cheap Chinese direct glasses (because I break a pair every 3 months or so) - but when I had them in the past, I was able to get my glasses that same day. I'm sure depending on your prescription and frame choice - that's not always going to be the case, but they are on top of their stuff, and as quickly as it can be done - it is. Anyways - I would never think to go anywhere else to have my eyes checked out as I actually look forward to the friendly staff here.

Follow‑Up Review (April 2026) This is a follow‑up to my…read moreoriginal review from September 2025. Despite raising concerns months ago about unexplained charges stemming from what was supposed to be a routine annual exam fully covered by insurance, I have now received another bill--this time for $259.96. To date, I have still not received a clear, transparent explanation of what services were allegedly provided, why they were not explained in advance, or why this continues to be billed as something other than a preventive visit. My previous attempts to get clarification were met with dismissiveness rather than accountability or patient-centered communication. Receiving. Next step report their practice to state medical board and BBB.

Excellent and thorough and wonderful customer service. The staff was very helpful and kind and…read moreanswered all of my questions. I highly recommend Tayour & Murphy Optical -- I had an outstanding experience.

I have been coming here for a few years! I enjoy coming so much! The people who work here are the…read morekindest and most caring people. I love Wendy my eye Doctor she takes her time, caring, and so helpful. Sally, who I see when I first walk in is a such a beautiful soul. My only complaint it I only get to see them once a year for my eye appointments. I now order my contacts every few months through them, just so I can go in and see them! They always make my day! I highly recommend them to all my family and friends!

OK, I know what you are thinking. Walmart for eye care? I felt the same way and I have to say…read morethat I owe Walmart an apology. Up until 2 weeks ago, I would have never thought of going to Walmart for vision issues. I ranked it right up there as if they had surgeons on staff (would you go get your appendix out at a place like this). I was completely wrong. This office has just about the same modern equipment as my previous optometrist minus the very expensive Opto-map. Initially you sit down and get checked for glaucoma, initial prescription measurement and some other device. In the main room, he broke out all the fun stuff from the funky eyeglasses to a huge assortment of headgear, lights, hand held lenses and charts. Overall I was in the office for over a half hour. This visit was way longer than my previous doctor. What was nice is that he explained every step he was doing. Overall, I felt as though I received more than I paid for. Excellent! I know for a fact that every aspect, angles, inside/outside of my eyes were checked. Wow. I never left any previous doctor with this feeling before. The outside staff is a bit bland on their customer interaction but guess what, I kind of liked it. No hand holding, hovering, forcing you to buy the most expensive stuff. He pushed the script to me and began to process my initial contact order. I had to ask him to buy glasses on top. Nice! NO Pressure! Overall the pricing is excellent. Copay, contact fitting, 1 pair of titanium, transitions, full scratch/glare protection, another pair of Safety Prescription glasses and disposable contacts for....$680. I don't know about you but if you go to some doc's that is the cost of 1 pair! I think I paid 500 bucks for my previous pair of glasses. Thank you WalMart. I will be going to your Vision Centers from now on. You helped me realize how much the markup is on glasses. Opto-map? Quick comment. It's a costly machine which takes a picture of your retina for the doc to scan on a PC's display. Much hype but insurance usually doesn't cover it. This doc uses light and lenses to peer into your eye and inspect the retina. Same thing, old school. WORD!

I had been going to Walmart's Vision Center for a couple of years when I decided to try a…read morecompetitor. I had been happy with Walmart, but just curious about this other place. What a mistake! Walmart Vision Center is the best! Best customer service, best prescription glasses and they have a great selection of frames. I need bi-focals, and the glasses I get from Walmart have the reading portion perfectly placed. No thought involved when I need to see something close up. The competitor? Went back to them 3 times for them to correct them and ended up throwing them in the trash and coming back to Walmart. Oh, and did I mention great prices? That too.

All around excellent experience. It is was nice to deal with real humans throughout the entire…read moreprocess. Would recommend to anyone.

I did a review on lensecrafters A month ago. Just a quick…read moreupdate . I still do not have my glasses . I have no words . The new manager seems like she really wants to fix this store . She has been very attentive trying to address the incompetence of the rest of the employees. I just want my glasses and put this place in my rear view mirror.

They are always running at least 30 minutes behind. I'm not sure why I keep coming back as we've…read morebeen going here a few years. They have very minimal options for kids frames. Today they are running an hour late for my appointment making me late for work.

Do not buy eyewear here. The customer service is atrocious. If you don't come directly from the eye…read moreexam and walked over to eyewear by the doctor, they completely ignore you. This is third time I have experienced this and will not be back. Standing there like a dummy waiting to pick up my glasses for 25 mins today. No one even acknowledged me, but they immediately served the person who was walked over by the doctor, even though I had already been there waiting. Do better.

The nurses are amazing. Dr. Bonachea is a good doctor, but always runs late, even when we have the…read morefirst appointment of the day. It's incredibly frustrating. The other day I had my exam, and then the nurse said she "hadn't seen the doctor yet" that morning but that she knew I was coming. It's just wrong.

I've had the opportunity to work with NH Eye Associates and have consistently been impressed by…read moretheir professionalism, responsiveness, and overall quality of service. Their team is knowledgeable, reliable, and truly cares about taking care of their clients the right way. From communication to execution, everything is handled with a high level of attention to detail and integrity. It's rare to find a company that combines professionalism with such a personal approach. Highly recommend NH Eye Associates to anyone looking for dependable and trustworthy service.

Terrible ,terrible ,terrible service. I am so unhappy with…read moretheir service and not helping us the proper way. My daughter went for her eye exam. They charged her way too much money for her lenses. We tried to cancel. They wouldn't cancel the order even though we did call 20 minutes after she went(she went for her appointment by herself) so horrible horrible service ,she said the nurse was very rude to her and I have nothing but bad to say about them, and I'm very disappointed. We're still waiting for our money to be refunded and it's not a little amount. It's a big amount I would not recommended anyone to go there. Certainly, we will not go back again very disappointed again. I usually and never go here to complain about anything, but this was really bad. !!!!!

Both my husband and myself went Fri the 25th for exams. The doctor was very nice and did a great…read morejob. Why is his name not on my receipt ? Thank you Doc P. I mean that sincerely and that's the only info I have . I know it was a long name though. Cheryl Davie

Helpful, friendly staff. Tammy adjusted my glasses and sunglasses quickly and they now fit great…read moreagain!

I was not happyMy lenses took over a month? I got a fifteen dollar refund. It was either that or I…read morewas going to cancel my prescription

Remember going to a family owned hardware store? Remember the personal service compared to the big…read morebox stores? This is similar. I was hesitant to go there as I thought they would be expensive. Just the opposite. Their prices are better than the national chains like lens crafters. And the best most thorough eye exam I have ever had. Then the personal touch. People who really know their business. And no tricky upsell. Warranty included. So if you want straight forward pricing, honest service and quality vision care this is the place.

I recently went to this location to get my biannual eye exam and was very pleased with the…read moreoptometrist Dr. Abraham and his technician. At the end of the exam the doctor told me someone was going to help me pick some glasses as he spoke to one of the staff. This location gets pretty busy so there was a lot of waiting before someone could acknowledge me. After waiting quite a bit one of the representatives helped me get the glasses. After getting back home I changed my mind and wanted different glasses so I called the store the day after and they said there was no problem with that. I came by later in the afternoon ready to switch frames and I was initially helped by the same person that helped me the day before but this time she was very annoyed by my request and she asked someone else to help me. I switched from cheap frames to Meta glasses and it seemed like an easy thing to do for them so I don't get why this lady looked so annoyed. Anyway they could improve their costumer service skills.

Avoid the LensCrafters at 6 March Avenue in Manchester, NH. They sold me a One Year Eyewear…read moreProtection Plan and then refused to honor it while it was still active. The staff incorrectly claimed it was expired even after I showed them the written contract. I was bounced between the store, corporate, and Asurion for months with no resolution. It got so bad that a representative from the NH Insurance Department stepped in to help -- and she was also given conflicting information by both LensCrafters and Asurion. Even with a state regulator involved, the store still wouldn't take responsibility. This is the worst customer service I've experienced, and I strongly warn others not to buy their protection plans.