I've been going here for years. Course, I missed a few. Wasn't good... nope…read more I saw Dr Baylus, as always and the appointment was pleasant. He also enlightened me on some eye drops to counteract my nasty allergies. Thank you so much! I then met with Alex who helped me find the perfect pair of glasses I can see again! And. - Megan provided the final product, with which I was extremely pleased. Thanks to all. Your shop is a very friendly place and I trust your guidance regarding my eye care. Until next time. Cheers!

I have been using Capital Vision Center for years. Today I went in because my puppy decided to chew…read moreon the earpiece of the glasses. I knew it wasn't a warrantee replacement, but I hoped that maybe something could be done to make them wearable. I showed up without appointment, expecting to wait a while. It was less that 15 minutes before I left, with glasses I could wear again! I made an appointment for my next exam and left thrilled!

Dr. Hogan is fantastic and I don't think I've seen him in anything other than a great mood. He is…read morereally nice and professional - when he asks question I can really tell that he care about me and not bubbling in some patient form. He is also great at explaining the test they do and why. If you want to chat with him about his equipment, techniques, optometry, or anything eye related he is happy to drop some ocular knowledge on you. The business is great too. I've been going for a while and went there back when it was just you standard eye shop. They re-did the whole place with granite countertops and nice tile - it's crazy nice inside. You wouldn't think going to the eye doctor would be fun, but I really enjoy myself every time.

Hogan Eye Associates recently rebranded to MyEyeDr. Went for a routine eye exam appointment…read more Inconvenient getting into the plaza if taking a left turn into it, crossing 2 lanes of heavy traffic. Dr. Donna Hogan was great and very nice. But bad experience with the front end office staff. When I arrived for the appointment, the receptionist was on the phone with a patient, constantly rolling her eyes, repeatedly holding phone away from her face, and looked annoyed. After the call, the receptionist talked to me, making negative comments about the caller, before helping me. I asked a question about one section of a form that required a signature, and she answered "sure" in an annoyed tone. Another section of the form required a signature for receiving a paper copy of the prescription after the visit. Since I hadn't had the visit yet, I didn't sign it, and the receptionist said to just sign it and then I would get it after the visit. But after the visit I didn't get it. I forgot it and had to go back to get it. There was another front end office staff member that sat with me to take payment after the exam. After taking the payment for the exam, she asked to see my glasses. She looked at them and then kept them, saying they'd keep it for a couple weeks to send to the lab to update the prescription. She didn't say why she wanted to look at my glasses or even ask if I wanted to get new frames or lenses there. Had to ask for my glasses back. Had to ask for a copy of the receipt. They didn't offer to schedule a next appointment. After the visit, there was also an issue when trying to transfer records. Called multiple times to have records sent to a different optometrist office. Was repeatedly told it was done, but the new office wouldn't get it. Eventually I called and another receptionist answered. Turned out that the previous receptionist trying to send it was new and didn't actually know how to do it. Was able to get it sent right away with them after filling out a form.

Reading others' reviews, I am reminded that I, who used to have exams at the hospital location, was…read moresent to the PillsburySt location for their retina specialist, where delays began. I depend on others for rides, and dread anything lengthy, but confusion by them had me scheduled for one doctor, but not for the ophthalmologist for prescription. We ended up there for FOUR HOURS, and were given the next appt. Returned a month or so later and got through the lens doctor, but then stupidly "pushed our luck" going to the optical shop, where I had already determined to keep my frames, which I had purchased from the CH location years ago, so it should have been an easy order, but the sales lady , who was playing my husband against me and effusively apologizing for her suggestions, really pushed for me to get smaller ones...I held my ground, and signed a release of liability, so she would order them...she did so, but again, the visit lasted 3 + Hours!!! I guess the pandemic must have left them shorthanded, like it did ALL OTHER health services? Anyway, the wait times and seeming lack of respect for patients' time is unacceptable. It's been over a month, and I haven't gone back for the lenses, so finally called ( which I expected they'd do, but I guess that's too much to ask for $800+ lenses, which I PRE-PAID...without new frames! I might amend this review when I do go back, but I'm not holding my breath... SO SAD, even more than angry or disappointed, because my vision is terrible, and I wear Coke bottle-thick glasses, so I need friends at my eye doctor's, not to be ignored and delayed, and to wait endlessly!

I am very disappointed. I had scheduled an appointment originally at the Pillsbury Building…read morelocation, and received a letter telling me my doctor was no longer with the practice. They changed the time of my appointment (only 10 minutes earlier), and changed the location of the appointment to Pillsbury *Street*. I went to the old location, 10 minutes early, and the receptionist sent me to the Pillsbury Street location. She also called ahead to say I was on my way. Both she and the receptionist at this location emphasized the "10 minute cutoff" rule - the first I ever heard of this. I checked in at 8:42 for an 8:30 appointment. The tech who did my initial screening was fine - she moved me to the doctor's waiting area at 9:10. Finally, at 9:55, I had waited long enough and went to check out and leave. While I was checking out (it's now after 10), someone finally came to get me. When I said I was leaving, that I had other things to do, I was told "well, you were late, and we are running behind." The late part, I get. The running behind? It's now 55 minutes after I got to the doctor's waiting room, and somehow my 10 minutes caused that much of a cascade of lateness? Perhaps they should examine their booking schedules. I'm sad to say I am changing practices, after 13 years with Concord Eye.

I had a great experience with Dr. Willette, and it changed my mind completely from last year…read more Last year I saw Dr. Benoit and will NEVER go back to him. The entire appointment left a bad taste. He removed my contacts without asking first; he just told me to quickly look up and bam...he took one out, then reached right over to the other...no comment at all to me. Same thing putting them back in...told me look this way and that, and just took it upon himself to put them in. He also has no personality. The worst part ever was I was in the room at the end of a hallway... While my eyes were being dilated, he left me there with the door open and I saw all these people coming and going ...while I was there for 45 minutes and while I heard him in the next room with another patient. I even saw him walk the patient in AFTER my eyedrops and finish with the patient before returning to me. NOT impressed. I HAVE set my appointments ahead a year each time and I've yet to have one kept. I keep getting a notice for whatever reason that I have to reschedule, while at the other office, but I think the hospital campus may be better.

I have been a patient for over 10 years and am changing to another provider. Front end staff are…read morerude, providers are always late, and the turn-over in providers is constant. I showed up for an appointment twice and was told that I needed to be rescheduled. No prior notification and then they could not reschedule. at the time Horrible care and customer service. Totally do NOT recommend.

The attention that you get from Visionworks is superb. They are very friendly, helpful and they're…read morevery welcoming even when you get your glasses, I come back to get my frames fixedbecauseIkeepfallingasleepon them. They have an excellent warranty. Jamie is wondering, however the team are all excellent. You can't go wrong with Visionworks in Concord New Hampshire.

***THIS PLACE IS AWESOME*** I accidentally showed up today…read more02/10 at 10am when my appointment was actually 03/10 at 10am. All the staff worked to pull strings to get me in right then and there. The DO I had was very nice and informative, listened to what I had to say and showed me some cool stuff (the base of my brain) as well. Then I met Jamie the Branch Manager. First of all she is a saint! The fact that she was patient as I tried on about 50 pairs of frames before we finally found the right ones (pair number 49). She made me feel like I was the only customer of the day, took in account my dislikes and likes (even I admit some are absolutely ridiculous) and found me the perfect pair. Then we got to the pricing. I already knew what my Co-Pay was with insurance ($60) but was not expecting how amazing the price for a year supply of contacts and a pair of glasses. After all the discounts I walked out only paying $610.78. I was expecting to pay at least a grand! Working with Jamie was like talking to an old friend! It was just a great experience and I will not go anywhere else! I 100% recommend for all your eye care needs!

Avoid this practice like the PLAGUE. Dr. Udina is great, but office staff can make or break a…read morepractice and this staff does theirs no favors. They cancel vision-saving tests you've had for months if they suspect that you don't have insurance (which wasn't the case, I had asked them to give me a chance to get my new insurance information together). They want to blame the snowstorm, but they also added that they were also cancelling because my information wasn't yet updated. No attempt was made to reschedule. Regardless of how long you've been a patient there, they have no care for the well-being of their patients, just the ones they know have money. To top it off, the apology I received from the office manager was that "she's sorry if I took it that way." Get real, Karen, and take some responsibility for the actions of your staff.

I drive from Keene to Concord, to continue with this practice and plan to do so as long as I can…read more The office is beautiful, Dr. Udina is thorough and an excellent educator. Patient communication is excellent and the providers are genuinely interested in your Health and wellness care. This visit started with an introduction to a student Doctor Who was is waiting to take her boards. She was brilliant, focused and gave incredible explanations for any concerns that I might have shared. Also important to mention, is Peter in the eyeglass section. He has served me well for many years. He's incredibly skilled with recommendations on what glasses fit best and how to best meet your individual needs on every visit. I look forward to seeing him during annual visits. I really appreciate this practice and feel blessed to have been served by them for many years.

On Sat I went to get new glasses as mind were broke, which I had bought less than 3 years. I found…read moreout the frame was no longer in production, sad the sytem isnt used to tell customers, so the sales rep suggested I look online to find them, we could find any, seems they have been out of production for years. So we return Sunday, and now they tell me me I nee an eye exam as prescription is over 2 years old, never told me Sat, so I could have done something then, I have an eye issue ( wrinkle in my Retenia, that I am still under treatment since 2023, and my understanding will be for life, so now I cany even get an eye exam, seeems our medical sysytem is more interested in making a profit vs the customer

Will never go back. My wife need new glasses. She had reconstructive nose surgery in college,…read morebecause of a drunk driver accident. She explained. Chose frame. Was told if there where issues they would take care of or refund.when got glasses they where much heavier than expected. Tried to figure out, and could not went back and they refuses to honor. Waist of $1000+. She is using old ones still. Shame on them

Excellent physician capable of explaining procedures in layman terms as he conducts his exams and…read morediagnosis. Provides information in writing to support his verbal explanation. Good listener; doesn't rush; repeats what patient said to ensure communication is understood. I have seen him work with young children as well as the very elderly, modifying the equipment to accommodate the disabled or frail. His staff exhibit the same care and patient support as he does .. A very comfortable environment to go to. Parking is ample in adjacent parking garages. Everything is wheelchair accessible and valet parking is available when necessary. Office is adjacent to Concord Hospital and is part of their medical office compound.

I had a fog over my one eye, I was scared I was going blind, I saw Dr hall he said he could fix it…read morein a few minutes and he did with a laser. I'm so happy and he was so nice . Sandra Burt