Reading others' reviews, I am reminded that I, who used to have exams at the hospital location, was…read moresent to the PillsburySt location for their retina specialist, where delays began. I depend on others for rides, and dread anything lengthy, but confusion by them had me scheduled for one doctor, but not for the ophthalmologist for prescription. We ended up there for FOUR HOURS, and were given the next appt. Returned a month or so later and got through the lens doctor, but then stupidly "pushed our luck" going to the optical shop, where I had already determined to keep my frames, which I had purchased from the CH location years ago, so it should have been an easy order, but the sales lady , who was playing my husband against me and effusively apologizing for her suggestions, really pushed for me to get smaller ones...I held my ground, and signed a release of liability, so she would order them...she did so, but again, the visit lasted 3 + Hours!!! I guess the pandemic must have left them shorthanded, like it did ALL OTHER health services? Anyway, the wait times and seeming lack of respect for patients' time is unacceptable. It's been over a month, and I haven't gone back for the lenses, so finally called ( which I expected they'd do, but I guess that's too much to ask for $800+ lenses, which I PRE-PAID...without new frames! I might amend this review when I do go back, but I'm not holding my breath... SO SAD, even more than angry or disappointed, because my vision is terrible, and I wear Coke bottle-thick glasses, so I need friends at my eye doctor's, not to be ignored and delayed, and to wait endlessly!

Unfortunately the office is run like a factory. Not a personalized experience then I was not…read moreinformed they charge a fee for use of a credit card. I called after to share this concern about and never received a response.

I left Concord Eye Care a few years ago because the office is so hard to work with. I had to wait…read morean hour for appointments and it was near impossible to get through to the front desk. I returned recently because my insurance plan left me no other option in Concord. It's worse. While all my other medical providers have an online option to reschedule or communicate with the team, Concord Eye Care puts on you hold for sometimes more than 5 minutes. If you get lucky, the call does not get dropped. Checking in for an appointment is no better. The line is usually four or five people deep and moves so slowly because the front desk seems to have to print out multiple forms and re-ask a dozen questions each time you visit, even when its been a month between appointments. My doctor there - Dr. Gould - is fantastic but I'm not sure I can put up with the hassle of seeing her.

All my appointments have been rushed and incomplete. After cataract surgery, vision in one eye was…read morecompromised. I was treated for mites. 6 months later I still have the same vision problems.

Dr Allia, Dr Xu I can not say enough but, Thank You! The…read morescheduling staff does a great job understanding your problems and urgency of getting seen for an appointment when needed.

I haven't seen medical care as good and comprehensive as this group in a long time. my mother lost…read moresight in her eye and after extensive research on the part of Dr. Elia he figured out the cause and treated her appropriately. Excellent care and concern for his patient. Dr. Lentz has also been seeing her for a different issue and she gets the same level of care. This is where I will go if I'm ever in need of eye care. Highly recommend.

Absolutely the best eye appointment experience I've ever had.. and I've been going to optometrists…read morefor over 25 years. The facility was easy to find, had plenty of parking, and the waiting area was open and clean. Check-in with Abbie was super easy and she was very friendly. I especially appreciated that she was transparent about what costs I could potentially expect based on my appointment. I was seen less than 5 minutes of waiting, right on time for my 6:15pm appointment (love that they offer evening appointments on Thursdays). I was "triaged" by a woman whose name I didn't catch but she was also just as friendly and professional. The equipment used to measure my eyes was all wiped down by the woman right before use, which was very comforting to know it was properly sanitized. The rest of my appointment with Dr. P was absolutely phenomenal. She was thorough with my routine eye exam, very good at explaining everything to me slowly and so I could understand, and she showed empathy and patience throughout the appointment. Overall, I couldn't recommend this facility and their staff enough. If you've been looking for a new place to get your eye care done, look no further!

Very busy eye care center. Dr. Elias is super great - as well as his staff. Can not say enough…read moreabout how swell they all are - very professional and kind. Center is very clean and has the state of the art technology which is awesome.

Time. I've been here 3x with my elderly parent and it takes 1 1/2 hours before the patient is…read moreseen. If your time is valuable you may want to consider another place. On a positive note the staff is warm and friendly which offsets the wait

Recently had some minor work done by Dr K and she is amazing and made me feel so comfortable and…read morecared for. Nurse Keith rocks!!!

Inheriting the BRCA-1 gene wasn't an easy thing to learn. However, I saw Dr Carrie Cashman for my…read morebreast removal and she recommended 3 plastics docs for reconstruction. I had a terrible experience with one of them, he basically made reconstruction sound like no big deal, no need for physical therapy and showed me tear drop shaped implants. I decided to get a second opinion on this "too good to be true" reconstruction. I landed in Dr Kalnoki's office, SHE IS THE BEST! Not only did she spend 2 hours with me at my consult, she explained why you need therapy and what shape implants (not the tear drops because they'll flip and you'll have awkward boobs), all about risks and benefits and how to choose whats best for you, as an INDIVIDUAL. She's done a fellowship and has immense knowledge. I woke up from my mastectomy with reconstruction happy as a clam! My breasts look almost identical to before they were removed and redone! Dr K monitored me closely and her office staff, Tammy answers all my questions....Holly helps you schedule and Kris knows about insurance. They are wonderful. Being a gym/swim gorilla they kept me on a tight leash and didn't sugar coat anything. More offices need to be like that! I am going in for some fat-grafting procedures to make sure my breasts are even closer to normal. Dr K takes your own fat and injects it where you have divots and dimples. She has a very keen eye. If you don't believe me, head on in for you consult.