I have been using Capital Vision Center for years. Today I went in because my puppy decided to chew on the earpiece of the glasses. I knew it wasn't a warrantee replacement, but I hoped that maybe something could be done to make them wearable. I showed up without appointment, expecting to wait a while. It was less that 15 minutes before I left, with glasses I could wear again! I made an appointment for my next exam and left thrilled! read more

I made an appt here on the recommendation of a co-worker. I'm glad I did. The employees at the first desk were super nice as was the girl who took me back for a couple of tests. I saw Dr Baylus, who was awesome. He was the most thorough eye dr who explained everything that was going on w/ my eyes & why your vision changes as you age. I highly recommend coming here for your eye exams. read more

I had been going to Capital for years. I just moved back from Florida and needed an appoint which I made. The staff was very good at reception and helpful. I did my eye exam and I felt I was being rushed when the doctor did his part. He made changes as we proceeded and I had mentioned that it was blurry at times. I was done and I met with a technician and picked out new glasses. He had my prescription and did what he does. I ended up paying over $1.000 for my glasses plus the exam fee. It took a couple of weeks and my glasses came in for fitting. The tech made sure everything was ok and I could read the chart ok? I figured everything was ok? It took a week and then I realized I was having trouble with distance when driving, I had trouble reading signs at a distant plus the scenery was blurry. The glasses are no line byfocals. I purchased a new book to read and noticed I was having problem reading. One lens was blurry. I was rushed thru and feel the exam was not correct. I do not recommend going to Vision Center. I spent a lot of money on the glasses which are not working. If I take them back there is an additional 20% charge if they need to be reground? Recommend being cautious. read more

Capital vision center was able to set up my 1st appointment within 1 month of me calling. Many other places were scheduling out 4 to 6 months. The staff is very friendly, and gets to know you very quickly. They got me right in and got my glasses correct the first time. read more

Their scheduling staff are incompetent. They failed to schedule my appointment appropriately.

Great experience at the eye doctor! It's not often you actually have a good time at a doctor's appointment, but Dr. Eugene Baylus made my appointment so fun! He made me laugh the entire appointment, going above and beyond to make me feel comfortable, and it was truly an enjoyable experience. I'm almost sad I only need to go once a year. Already looking forward to next year's appointment. Can't recommend them enough! read more

I've been going there for a number of years because I trust the optometrists. I ended up purchasing my new glasses on my last visit (I usually to go to Lenscrafters for my glasses). Although I was disappointed with the amount of time I had to wait for my new glasses to arrive, I was extremely pleased with Janel's patience and attention to detail. When my glasses did arrive she explained that there was a scratch on one of the lenses (which was undetectable by me) and she was going to order a new lens. In the meantime she let me take my new glasses with me so I could get used to them. It's rare these days to find good customer service and I'm glad I did! Awesome job Janel!!! read more

I have been a patient of Capital Vision Center for years and was happy with their service until now. I went in for an eye exam 11/24 as I was having difficulty with distance vision, especially with road signs. Reading was slightly worse as well. I saw Dr Engelhart. He explained that I had beginning cataracts so he couldn't give me 20/20 with glasses and that especially night driving would still be a little difficult but that he was going to increase power on distance vision as well as reading. I went to a different optical shop and had my prescription filled in December. I noticed that my distance was still blury but I thought it was because the distance was made stronger and I wasn't adjusted to it yet (that is what happened to me last time I got new glasses) At the beginning of March I decided to compare my 11/24 prescription to my 11/22 prescription and I see that the distance in the new prescription is actually less power than the old one by a small amount. What? No wonder I'm having such difficulty. I called the office and talked to several staff members, including Dr Engelhart, and they only want to point me to the policy of 60 days to change glasses. I understand the policy but in this case the doctor made a mistake. The new prescription he gave me is obviously not a stronger distance prescription. If the test he did on me indicated I needed a weaker distance prescription he should have explained that since he knew I was having difficulty with distance. Instead he told me the prescription would be stronger for distance and should help. I trusted what he said and didn't compare prescriptions at that time. I paid a lot for my glasses and wouldn't even have gotten new glasses if only to increase reading power as that wasn't that bad. It's the distance I really need and it's scary driving on the highway and not reading signs till close up. To have to pay for a whole new refraction appointment for something that is clearly their error is so upsetting to me, and such poor customer service. I am going to be transferring to a different office right away!!!! read more

Went to pick out a new pair glasses and sunglasses and thought it was going to take me a long time to decide. Fortunately Janel was the professional that was patient with me while trying on many different types of glasses. She was honest on what ones looked the best on me. I was very happy with the final decision on both pairs and it didn't take me long to decide, thanks to her help. Kristen Skafidas read more

Dr Baylus is a wonderful practitioner. The front desk of this business leaves much to be desired. After my appointment, the doctor walked me to the counter for checkout. I was abruptly told to have a seat since they were busy (doing what, i don't know). A tech then came into the open waiting area and told me that I owed money. I was confused and asked if they could first bill my insurance and then me if necessary. In front of the office I was told that they would hold my new eye prescription hostage until I paid my bill. Embarassed, I left for home where I called and asked the clerk to explain. Frustrated that I didn't understand what she was saying, she placed me on hold and never returned. Two weeks later, I receive a copy of Medicare's policy on refraction. There was no cover letter or explanation for this. Doesn't matter how good the doctors are, this place is worth avoiding because of the attitudes and treatment of the staff. read more

Excellent work, solved my problem, and Janel is a great professional...I trust her advice and opinions. Thanks Janel, Kenneth read more

Such a great place! I love Dr. Baylus' sense of humor. If you're nervous, you won't be for long!!!

Images Videos News Shopping Maps Books Flights Finance All filters Capital Vision Center 4.9 (575) Eye care center in Concord, New Hampshire ‧ Closed Thumbnail Image 21+ OverviewReviewsPhotosServicesAbout Google review summary 4.9 (575) Reviews All exam43 eye doctor19 information17 contacts17 +6 Sort by Most relevant Newest Highest Lowest Ann Smith 1 review 2 days ago NEW Capitol One Vision Center allowed another person to use my husband's insurance information without verifying its ownership. This experience has been nothing short of a nightmare, and I hope our experience serves as a warning for others. ... More Cathy F 6 reviews a month ago Very friendly and professional Doctors and staff. I have always felt welcome, listened to and respected. Have never had to wait long for an appointment. I've been a patient since 2016. Office is very clean and also has an eye glass center where they offer many different frames and brands. I highly recommend Capital Vision Center. Kimberly R. Edwards CPA 40 reviews·3 photos a month ago Excellent service!! Right from the eye exam all the way to getting glasses, this is a 5 star experience! Janel checked and checked to get me every discount available and she picked out a pair of prescription sunglasses I never would have ... More Tim Cassidy 4 reviews 2 weeks ago NEW The team is great from front desk to Dr and the two ladies that helped with the ordering of glasses were great. Buying glasses is only second to paying for a dental procedure. They both make it less painful I was actually smiling when I payed and I am cheap Facebook https://m.facebook.com ' CapitalVis... Capital Vision Center Rating · 4.7 (87 Reviews). Capital Vision Center. Sep 19. . Voted GOLD as #1 Eyecare/EyeDoctor in NH! Celebrating with Buy One Get ... Indeed https://www.indeed.com ' cmp ' re... Working at Capital Vision Center: 3 Reviews Very disappointed experience, bad atmosphere ... The staff up front are completely demising and disrespectful. I was excited to get the job only to be let down ... 2.7 (3) Capital Vision Center https://visionsource-cvc.com ' revie... Leave Us a Review - Concord NH How Was Your Experience? Please take a moment and let us know how your experience was. We would really appreciate your feedback! Capital Vision Center https://visionsource-cvc.com Capital Vision Center: Optometrist, Eye Doctor in Concord NH The leading provider of optometry services and vision care products in Concord, New Hampshire. Schedule an appointment with an eye care professional today. Better Business Bureau https://www.bbb.org ' ... ' Optician Capital Vision Center, PC | Better Business Bureau® Profile This organization is not BBB accredited. Optician in Concord, NH. See BBB rating, reviews, complaints, & more ... Capital Vision Center, PC offers retail optical ... Capital Vision Center https://visionsource-cvc.com ' doct... Our Doctors and Staff at Capital Vision Center P.C. in Concord NH Meet the doctors and staff who make Capital Vision Center the leading provider of vision care products and services in Concord, New Hampshire. WebMD https://doctor.webmd.com ' practice Capital Vision Center Pc in Concord, NH Currently Capital Vision Center Pc's 5 physicians cover 3 specialty areas of medicine. RATINGS AND REVIEWS. Capital Vision Center Pc Rating. 0 Ratings. Be the ... Glassdoor https://www.glassdoor.com ' Worki... Working at Capital Vision Care See what employees say it's like to work at Capital Vision Care. Salaries, reviews, and more - all posted by employees working at Capital Vision Care. 4.0 (2) Birdeye https://reviews.birdeye.com ' capita... Capital Vision Center Reviews, Laser Eye Surgery/Lasik in Concord, NH An exceptional experience! From check-in to check-out, Dr. Weber and his staff were incredibly friendly, professional and kept me well educated along every step ... Ann Smith 1 review 2 days ago NEW Capitol One Vision Center allowed another person to use my husband's insurance information without verifying its ownership. This experience has been nothing short of a nightmare, and I hope our experience serves as a warning for others. I discovered the fraudulent use of my husband's insurance information when I was informed he had already used his eye exam for the year. Upon investigating further, it became clear that this company had allowed someone else to access and use my husband's insurance coverage without any due diligence to verify the person's identity or the legitimacy of their claim. We don't even live in the same State! This occurred on 8/15/23 The lack of security measures and accountability on their part is deeply concerning. It not only reflects a blatant disregard for ethical business practices but also puts individuals like my husband at risk of financial and personal harm. This incident has left him without an needed care until our insurance company can correct the fraud. I cannot stress enough the importance of exercising extreme caution with this company. read more

We have been loyal and faithful customers for the past 25 years. We went in for our annual eye exam and decided it was time to replace our eyeglasses. When we received the new eyeglasses, we found them to be very difficult to get used to wearing. My wife's eyeglasses were terrible for her eyes. We went back several times to see if we could get them adjusted, but they just would not work for us. The adjustments made were only temporary. Sadly, the staff, especially Dr. Weber and the office manager were of no help at all!! The manager was extremely rude and developed an attitude when we decided to return them for a refund. We have NEVER had to return eyeglasses to Capital Vision Center before this. All we received we excuses and refusal to assist us, unless we paid for another eye exam, which was done in April of this year. (2 months ago). I don't know what happened to Capital Vision Center since Dr. Brian Weber retired, but in our 25 years of being faithful customers, we have never been treated like this. Sadly, it's time to find a new place for our vision care!! read more

Been going to Dr. Weber for years now. It's tough to find doctors offices with friendly and attentive staff, but Capital Vision has it all. Their eye exams are always thorough and the entire staff does a great job of explaining everything they see and are looking at/for. Can't recommend them enough! read more

An exceptional experience! From check-in to check-out, Dr. Weber and his staff were incredibly friendly, professional and kept me well educated along every step of my eye exam. I highly recommend Capital Vision Center! read more

I know I am more likely post negative reviews, so when I have a great experience, I need to give a shout out. After moving I needed a new eye doctor, and found Capital Vision Center. Definitely the best eye exam I have ever had, with newer integrated equipment that measured my eyes and both pairs of current glasses before the doctor saw me. He was able to show the small difference in my eyes. The best part was the dilated test, which my previous doctors did with a painful bright light. Instead, CVC used a machine to take a picture of the whole interior of my eyes, then the doctor showed me how he checks for glaucoma, macular degeneration, and bleeding, with examples of what they look like. Great experience overall. read more

After years of my husband telling me I should change my eye doctor and go where he goes , I finally made the move and I could not be any happier . When I called I was able to get an appt within weeks to accommodate my crazy schedule . The entire staff made me feel welcome and at ease, it's never easy changing Doctors ! The lady that assisted me in picking glasses was extremely helpful and patient while I proceeded to try on what felt like hundreds of glasses . And lastly when I picked up my new glasses , within a week , I was met by another wonderful member of your team. Thank you again to everyone that made my experience wonderful ! Till next year ...... Cathy B read more

Office is easy to find and there is plenty of parking. Staff is efficient and knowledgeable. Waiting area is clean and spacious. Never have to wait long as the staff is all cross-trained on the various eye equipment, which is all new and contemporary. Time with the eye dr is never rushed. Reports of findings and prescriptions are emailed by the dr without any delays. I have seen both doctors - one managed my annual eye exam, and the other saw me recently under emergency circumstances. I left my last eye dr because of inefficiencies with his staff - Capital Vision is a pleasure to work with! read more

I picked Capital Vision Center based on several reviews stating that they were doing a great job of disinfecting and making people feel safe. They did not disappoint. Everyone was wonderful, from the people who checked me in, Dr Weber, and Optician Stacey. I recommend Stacey if you like someone to pick out frames for you and like laughing, she was wonderful! read more

Amazing experience. Dr. Tyler Weber and his staff were very knowledgeable, professional and friendly. This was my first visit and I was fitted for contact lenses. Dr. Weber and his staff were extremely patient and helpful in the process / teaching me put in & take out the lenses. I was very impressed with their technology and it was an extremely seamless process from start to finish. Highly recommend Capital Vision Center! read more

I highly recommend Capital Vision Center. The staff was very friendly and welcoming. I was very impressed with the advanced technology they used and the level of care offered. read more

I like the improvement to their office. They have increased the size of their office. It is more patient friendly and the staff is just as friendly and helpful as always. I recommend this office to everyone. I live in Manchester but going to Concord isn't that far. read more

My husband has been going here for years.. I switched because the place I was going didn't take his insurance (that I am on).. I was very happy going to this place!! The doctor and staff were excellent! read more

Always a professional approach with the customers focus evident in everythingg they do

Great vision center. Been coming here for 23 years and now my kids come and they love it. Great staff!!!

I highly recommend Capital Vision Center. The doctors are very friendly, knowledgeable and explain every aspect of your exam. They are always willing to answer questions. They have up to date equipment and the office never feels "dated". The office staff are always pleasant, kind, and helpful. I am also able to stop in whenever I break my glasses and they are fixed right there on site without charge. read more

I highly recommend Capital Vision Center. Dr. Weber and his staff are knowledgeable, professional and friendly. I also recommend purchasing your glasses from Wendy and her staff. I trust my vision to everyone at Capital Vision Center. read more

Both my husband and I have Dr Baylus. He is a very thorough with his exams. He explains everything in a way that we understand. I would recommend him to everyone. The staff are very professional. read more

Dr. Baylus and the staff deliver excellent care and service. Everything that I need explained is thoroughly reviewed. There is modern equipment to provide the most up to date service. I travel a distance to be seen at the office and it is worth it. I recommend their service. read more

I have been going to Capital Vision Center for years. The staff is friendly and helpful. Dr Weber always takes his time and answers all our questions. On my last visit I couldn't find a pair of frames I loved (although there is a huge selection!) Stacy said "I know there were some great frames from Gucci that we didn't get in, let's order a pair and see what you think". I loved the frames and I love the folks at Capital Vision- I recommend it to all my friends. read more

Modern equipment and facilities. Helpful staff, thorough examination and explanation of results, good selection of eyeware.

Highly recommend Dr. Weber and staff. Always an excellent experience!

LOVE Dr Webber and all his staff! First saw Dr Webber in 2005; went back seven years later as my glasses weren't working as well anymore. No wait in the waiting room, staff was really nice to work with, and didn't have to have my eyes dilated! Dr Webber had several options for me, based on my budget and desires. Hardest part was finding a new pair of frames that I liked -- found my purple frames and they were available a few days later. Recommend the Capital Vision Center team to everyone :) read more

nice doc! Don't like the fact this survey is making me type more than I feel like typing tho

I am very impressed with Dr. Santaro. I have been going to Capital Vision Center for years and years - I have always been pleased with Dr. Weber & Dr. Baylus, however my schedule limitations better fit Dr. Santaro's availability so I gave her a try. She's fabulous, very thorough, clearly explains options, and suggested I try a different option for my contacts. I can finally see clearly far away and read without using reading glasses! Thank You! read more

I have been a customer for five years. I just had a very poor experience. If zero stars was an option I would chose it. Just over a year ago I purchased a very expensive pair of Gucci frames from here. I went for an annual exam and my prescription changed. I purchased new frames and lenses and asked if my old frames could be converted into prescription sun glasses. Wendy stated they could, but she recommends I wait to get my new lenses for my eyes to adjust. I asked her to adjust my frame while I was there. She snapped the frame. She never even apologized and basically stated since the lenses are outside of the one year warranty I would need to pay for new frames if I wanted to walk out of there with working glasses. I refused since I have another pair of glasses at home and I didn't feel I should have to do that. I said I wanted my same frame and she said oh they probably don't even make this anymore. She then called and ordered a new arm for my frame and wanted to charge me for it. Really!!?? You broke my frame. I left and called to express my dissatisfaction. I was told that Donna would talk with Dr. Webber the next day and call me back. No call. At 6 pm when I realize the office is closing soon I call and Wendy answers. She states she talked to Dr Webber and he agrees it should be my cost to fix my broken lenses since they are outside the one year warranty. I can't imagine this. So I asked for clarification, because they include a slip in your envelope offering free adjustments for the life of your glasses, so if they break them after a year while adjusting them that is your problem. She stated yes that is correct. They do the best they can to follow protocol for adjustments, but if they break then they are not responsible and that the frames from my less than two year old frames was week. I keep all my old glasses as spares and have frames that are just fine that are six years old. I felt this was completely unreasonable. I asked quite a few people, to make sure I wasn't the one being unreasonable. All agreed they felt they should fix my frame at no cost to me and they said they would expect that as a customer. I am the manager of two cell phone stores. If myself or one of my associates was handling your phone, still in warranty or not, and we broke it we would absolutely be responsible for the repair or replacement. I asked Wendy to speak with Dr Webber but he was on his way out the door and didn't have time for a customer. That was after she told me the doctors won't usually speak with customers on the phone. What??!! So you can decide for yourself are you ok with spending good money on glasses that can't be expected to last longer than a year? Are you ok with asking for an adjustment knowing if your glasses are over a year old and they break them in the process they refuse responsibility? Are you ok with giving a business your business for over 5 years and they aren't willing to take a $47 loss to prove they value you? Are you ok with doctors that won't usually talk with customers on the phone? I am not. My family of four, my sister-in law and her family of five aren't ok with that and will be taking our optical needs elsewhere. I also will no longer recommend to my associates as a practice in the area that takes our insurance. $47 to a business that has at least a 50% mark up on the frames they sell you. They have made well over that and then some over the years from my families optical needs. This is just bad businesses. read more

This place is great. Everyone is friendly and they remember who you are when you walk in the door. They answer any question you throw at them. I haven't had any issues yet and I've been with them for a few years (4 or 5). They're also open on Saturday! read more

Everyone is extremely pleasant. Nice comfortable atmosphere. Highly recommend them. Excellent frame selection.

Great team. Baylus was very helpful and clear. Appointments were relatively flexible, as are the hours. I called several optometrists before this and none of them seemed excited or willing to take new clients. I felt welcomed with open arms here! Highly recommended! read more