I have been using Capital Vision Center for years. Today I went in because my puppy decided to chew…read moreon the earpiece of the glasses. I knew it wasn't a warrantee replacement, but I hoped that maybe something could be done to make them wearable. I showed up without appointment, expecting to wait a while. It was less that 15 minutes before I left, with glasses I could wear again! I made an appointment for my next exam and left thrilled!

I made an appt here on the recommendation of a co-worker. I'm glad I did. The employees at the…read morefirst desk were super nice as was the girl who took me back for a couple of tests. I saw Dr Baylus, who was awesome. He was the most thorough eye dr who explained everything that was going on w/ my eyes & why your vision changes as you age. I highly recommend coming here for your eye exams.

The attention that you get from Visionworks is superb. They are very friendly, helpful and they're…read morevery welcoming even when you get your glasses, I come back to get my frames fixedbecauseIkeepfallingasleepon them. They have an excellent warranty. Jamie is wondering, however the team are all excellent. You can't go wrong with Visionworks in Concord New Hampshire.

***THIS PLACE IS AWESOME*** I accidentally showed up today…read more02/10 at 10am when my appointment was actually 03/10 at 10am. All the staff worked to pull strings to get me in right then and there. The DO I had was very nice and informative, listened to what I had to say and showed me some cool stuff (the base of my brain) as well. Then I met Jamie the Branch Manager. First of all she is a saint! The fact that she was patient as I tried on about 50 pairs of frames before we finally found the right ones (pair number 49). She made me feel like I was the only customer of the day, took in account my dislikes and likes (even I admit some are absolutely ridiculous) and found me the perfect pair. Then we got to the pricing. I already knew what my Co-Pay was with insurance ($60) but was not expecting how amazing the price for a year supply of contacts and a pair of glasses. After all the discounts I walked out only paying $610.78. I was expecting to pay at least a grand! Working with Jamie was like talking to an old friend! It was just a great experience and I will not go anywhere else! I 100% recommend for all your eye care needs!

I left Concord Eye Care a few years ago because the office is so hard to work with. I had to wait…read morean hour for appointments and it was near impossible to get through to the front desk. I returned recently because my insurance plan left me no other option in Concord. It's worse. While all my other medical providers have an online option to reschedule or communicate with the team, Concord Eye Care puts on you hold for sometimes more than 5 minutes. If you get lucky, the call does not get dropped. Checking in for an appointment is no better. The line is usually four or five people deep and moves so slowly because the front desk seems to have to print out multiple forms and re-ask a dozen questions each time you visit, even when its been a month between appointments. My doctor there - Dr. Gould - is fantastic but I'm not sure I can put up with the hassle of seeing her.

This place is terrible on many counts. The first is with Dr. Richardson. He spent the entire time…read moretalking about his national guard experience. He forgot to even look at my eyes before I reminded him of it. Then he spent less than 10 seconds to look at both my eyes and said everything was fine. The unfriendly assistant did the entire rest of the exam. They still charged the full amount. Furthermore, they failed to bill my insurance and rather than correcting their issue, just tried to get me to pay the full amount. Additionally, on two separate occassions I stopped in to get my prescription so I could shop for glasses, and they refused to give it to me. They came up with many different excuses before I reminded them that it was a HIPAA violation and they were breaking the law by withholding medical records. Finally they gave in. I am attempting to switch to a different eye Dr, and now they are not sending my medical records to the new Dr. PLEASE STAY AWAY FROM THIS PLACE!

Avoid this practice like the PLAGUE. Dr. Udina is great, but office staff can make or break a…read morepractice and this staff does theirs no favors. They cancel vision-saving tests you've had for months if they suspect that you don't have insurance (which wasn't the case, I had asked them to give me a chance to get my new insurance information together). They want to blame the snowstorm, but they also added that they were also cancelling because my information wasn't yet updated. No attempt was made to reschedule. Regardless of how long you've been a patient there, they have no care for the well-being of their patients, just the ones they know have money. To top it off, the apology I received from the office manager was that "she's sorry if I took it that way." Get real, Karen, and take some responsibility for the actions of your staff.

I drive from Keene to Concord, to continue with this practice and plan to do so as long as I can…read more The office is beautiful, Dr. Udina is thorough and an excellent educator. Patient communication is excellent and the providers are genuinely interested in your Health and wellness care. This visit started with an introduction to a student Doctor Who was is waiting to take her boards. She was brilliant, focused and gave incredible explanations for any concerns that I might have shared. Also important to mention, is Peter in the eyeglass section. He has served me well for many years. He's incredibly skilled with recommendations on what glasses fit best and how to best meet your individual needs on every visit. I look forward to seeing him during annual visits. I really appreciate this practice and feel blessed to have been served by them for many years.

Appointments, office flow, wait times are all superb. Never have a complaint. Exams are thorough…read moreand professional. Attached optical shop is great too. Bought 3 pair of glasses in 2 years.

Waited for almost 5 months to get in, due to the pandemic situation, but 100%happy I waited! They…read morewere so nice and welcoming! I had the works done as a new patient. No issues, no trouble ordering my glasses and they were right on time I was told 5-7 business days and they came in on day 6! Hopefully I can get my husband to get an appointment soon, cause man he needs it!

Reading others' reviews, I am reminded that I, who used to have exams at the hospital location, was…read moresent to the PillsburySt location for their retina specialist, where delays began. I depend on others for rides, and dread anything lengthy, but confusion by them had me scheduled for one doctor, but not for the ophthalmologist for prescription. We ended up there for FOUR HOURS, and were given the next appt. Returned a month or so later and got through the lens doctor, but then stupidly "pushed our luck" going to the optical shop, where I had already determined to keep my frames, which I had purchased from the CH location years ago, so it should have been an easy order, but the sales lady , who was playing my husband against me and effusively apologizing for her suggestions, really pushed for me to get smaller ones...I held my ground, and signed a release of liability, so she would order them...she did so, but again, the visit lasted 3 + Hours!!! I guess the pandemic must have left them shorthanded, like it did ALL OTHER health services? Anyway, the wait times and seeming lack of respect for patients' time is unacceptable. It's been over a month, and I haven't gone back for the lenses, so finally called ( which I expected they'd do, but I guess that's too much to ask for $800+ lenses, which I PRE-PAID...without new frames! I might amend this review when I do go back, but I'm not holding my breath... SO SAD, even more than angry or disappointed, because my vision is terrible, and I wear Coke bottle-thick glasses, so I need friends at my eye doctor's, not to be ignored and delayed, and to wait endlessly!

Unfortunately the office is run like a factory. Not a personalized experience then I was not…read moreinformed they charge a fee for use of a credit card. I called after to share this concern about and never received a response.

Will never go back. My wife need new glasses. She had reconstructive nose surgery in college,…read morebecause of a drunk driver accident. She explained. Chose frame. Was told if there where issues they would take care of or refund.when got glasses they where much heavier than expected. Tried to figure out, and could not went back and they refuses to honor. Waist of $1000+. She is using old ones still. Shame on them

These people are the best! I have had glasses since I was 2 yrs old. These guys are my favorite.read more