Congratulations, LensCrafters, for earning my first 1-star review!
So, I ran out of contact lenses and I needed a new prescription. Go figure the mandatory school insurance I pay an arm and a leg for doesn't cover vision. So I called around, trying to find the cheapest place for me to have an eye exam and procure a contact lens prescription. First, I go with old reliable. Wal*Mart, of course! They told me their eye exams would run me about $130 or something. I vaguely recalled paying only $89 at a Costco back home. So I decide to make a few more calls. I called this particular LensCrafters, after feeling discouraged. They quoted me $80. I specifically asked if it includes everything I need for a prescription. The woman on the phone said yes. This place sounded like a dream come true! I immediately made an appointment ASAP.
I arrive at my appointment, and everyone was friendly and nice. They got my paperwork set up. And then they told me that the eye exam would be $80, but I needed a contact fitting and some other ridiculous things tacked on, which would have given me a grand total of $180. I told them about my initial quote and the man that helped me told the doctor my dilemma. The doctor said to honor the quote they had previously given us. So far, so good, right?
I do the eye exam thing, get my prescription, paid $80. While I was waiting for something, a lady walks by and looks at my chart, and tries to charge me the extra $100 that had previously been voided. Therein lied the problem. No one had made a note anywhere of my special circumstance. I told her my story, she said okay. And also did not make a note on my paperwork.
No more than a month later, I receive a bill, asking me for the $100 I was not supposed to pay. Enraged, I immediately called the number on the phone. I told the lady my story AGAIN, and she said, "Well, it says you owe this much." I said, "I was THERE at the STORE and I paid with credit card. If I owed more, I would have been able to pay it right then and there. Why would I separate these bills? Plus, I would NOT have paid that ridiculous price for an eye exam anyway." She told me she was going to call the LensCrafters store because apparently, the phone number that was on the bill was for the doctor's real office. She told me she would call me back briefly. I wait. And wait. I didn't leave my phone thinking that the moment I left it, I'd miss a phone call. It's been a month. She still hasn't called back. And I still haven't paid.
And to put the nail in the coffin, the man that helped me told me that their prices are comparable to Wal*Mart's and he broke down the costs for me. Well, here's news for you. I just went to Wal*Mart and purchased new contact lenses, a whole $60 less than you quoted me.
Thank you guys, but no thanks. I am never coming back. read more
