Once you get past the front desk everything is great. But I swear to all things good they are the…read moreworst. Zero respect for personal space. Talking openly about patients. Making fun of patients who struggle with their kiosk check in system. Like I said the Dr are great but the front desk help is miserable

Our family has VSP insurance and this location has a larger selection of frames than other stores…read moreseem to have that take VSP. However, they lied about contacting me to let me know that my glasses were done. They know that with cell phones, it's very easy to check and see who called you, and certainly who left you a message. They did neither, and lied about it. To me that's a huge red flag for a business.

Dr. Timothy Blake is professional, personable, thorough and a gifted surgeon as well. I was born…read morewith terrible vision and have worn glasses since second grade. Dr. Blake discovered cataracts in both of my eyes recently and over a month or so performed cataract surgery on each eye. In what to me is a miracle, I now have 20/20 distance vision and for the first time in my 70 years I don't require glasses for long distance. During the entire process Dr. Blake was clear about all my options, detailed about what to expect and encouraging and supportive along the way. He never rushed through my appointments, he listened to me and he asked if I had any questions or concerns. The entire staff in the Surgery Center were amazing. The surgery was quick and painless. I feel very fortunate to have a doctor like Timothy Blake

I have been going to Dr. Timothy Blake for several years and I highly recommend him. He is always…read morevery personable, thorough, and right on top of things. He explains things very well and in a way that is easily understood and not rushed or condescending. If there is any kind of issue he always follows through and works to solve it. He recently performed cataract surgery on both eyes and I was very pleased with his thorough explanation of my options and how encouraging and supportive and thorough he was throughout the whole process. The Surgery Center staff were all wonderful and very supportive as well. I am very pleased with the results-- I have worn glasses for distance vision since second grade and now I don't need to, and it's amazing to me how clear my vision is!! I highly recommend Dr. Timothy Blake!!

Hill eye associates is an amazing office. All of the employees were so friendly and helpful. The…read moreeye doctor was extremely thorough and pleasant. The young lady that helped me pick out a new pair of glasses went above and beyond helping me. I highly recommend Hill eye associates.

I have been a patient at Hill Eye Associates for many, many years, and I would not go anywhere…read moreelse. The office environment and staff are so welcoming and helpful. Dr. Hill is so patient and thorough in his examination, he always asks how are you doing, and he listens to what you say or ask. If you have to go to an eye doctor, you are not going to find a better eye doctor than Dr. M. Hill.

We all know the front desk folks have NO customer service skills but....when I was explaining to…read morethe Dr that no I would no do a quarterly exam because my insure won't cover and I can't afford it and further explained that I had to take a loan out to cover what my insurance would not for my cataract surgery the response was to laugh

They are awful!! I had my exam and went over to order my glasses, picked them out . Then I staetd…read morethat they uploaded the information i had for discounted pricing . she looked it up and stated that they did not accept that plan.so I say why did you not tell me that when you uploaded it? Then I go to the desk and say I needed a copy of my perscrition and they staed I would have to pay an addtyional sum of 41.20 for it.I was not happy. this year my appointment for 06./11/2025 . so i goggled about paying for the prscription in New hampshire and found a federal mandate stating that they must provide patients with a copy of thier perscrition regardless if they ask for it or not. After talking to a manger I was told the fee was for them doing a refaction test. What to Expect During a Routine Eye Exam: Visual Acuity Test: Using an eye chart, the doctor assesses how clearly you can see at different distances. Refraction Testing: If you need glasses or contacts, this test determines the strength of the lenses needed for optimal vision. External Examination: The doctor will examine the outside of your eyes, including eyelids, lashes, and the whites of your eyes. Slit Lamp Examination: A special microscope is used to inspect the front part of your eye, including the cornea, iris, and lens, for any signs of disease or damage. Pupillary Reactions: The doctor will observe how your pupils react to light, which can indicate potential problems. Eye Pressure Measurement: This test helps screen for glaucoma, a serious eye condition that can lead to blindness. Retinal Examination: The doctor may dilate your pupils with drops to examine the back of your eyes (the retina) for signs of disease or damage. Visual Fields Test: This test checks your peripheral vision, identifying any gaps or blind spots. Eye Movement and Alignment Tests: The doctor checks to see if your eyes move correctly and if they are properly aligned. Discussion of Symptoms and History: The doctor will ask about any current eye problems, overall health, and any vision changes you may be experiencing.

Nashua location the drs were great. the gentlemen who does glasses fittings how ever was a straight…read moreup Ahole to my wife. it seems planned now that they are directly arcoss the street from the police station because they would not be safe treating patients/customers like that anywhere else. she told you exactly what she needed. you smiled. then lied and tried to upsell. then shamed when the money you knew didn't exist wasn't there. then tried to bully my wife at the front counter/ reception area. My wife and I have gone here since we were children. but after this experience i will use bleach for eye drops before i go back to this establishment. the fact that you knowningly employ that POS has entirely changed my oppinion about this practice, this buisness, and the people who run it. to you specifically sir. theres nothing negative enough that yelp will allow me to say to you. If you ever want to spar a few rounds i would love to punch you in the face repeatedly and legally.

Terrible communication when it comes to billing people. I've had contacts for the last 20yrs of my…read morelife, I've always gone in for an annual checkup every year so I can get contact lenses and my insurance always covers the visit. I ended up getting a bill in the mail weeks after my visit because I am a diabetic. I've never heard of such a thing. An extra $73! This is my second year with focused eye care and the first visit I never got that bill. I called and they said they had to charge me extra because it's "medical" and they waved the first year for me. I have literally never heard of that ever. They did literally nothing, it was a regular checkup. It's not like they did anything special because I'm a diabetic. So, don't go here if you are a diabetic, they'll charge you. Or atleast don't tell them ANY of your medical background when they ask because they'll hold it against you. So bizarre. My husband made an appointment for his annual checkup at this place before I got this bill in the mail...I made him cancel and go somewhere else. Terrible!

Did you know the VA optometrist still dilates pupils to view the backs of patients' eyeballs? I…read moreknow. It's a neolithic practice that should get tossed in a dumpster fire next to the likes of fax machines and Blackberries. It also happens to be the main reason I sought out Lumen Eye Care as my new go-to for all things optometry. Well, that and....wifey already goes here and vouches for them hard. Recently relocated to the Northeastern boulevard, you may be forgiven if you struggle to find their suite upon first visit. Just look for the giant glasses next to the front door and you'll spot them straight away. Of course, you'll have to park across the street, but that's a minor inconvenience, at worst. I have to admit...first impressions were most pleasant. The office is clean, pristine, and a welcoming scene. Heh! I'm a poet and I didn't even know it. Snoogans! XD But seriously folks, the docs here will treat you with the best of care. The initial wait was a bit longer than expected, given the lack of patients at the time. But that can mostly be forgiven, considering how far more advanced their technology is compared to past optometrists I've visited. That's what brought me here in the first place. I find that in my "old" age (and I say that rather dubiously), keeping up with the recommended annual check-ups proves to be most crucial. I've worn readers for a few years now. As such, I want to make sure I'm wearing the appropriate prescription at the time it's needed. Every procedure here is carried out with precision, speed, and professionalism. The "head doc" (as I'll affectionately call her) was unexpectedly warm and kind. Then again, I've likely had my original view of optometrists tainted by my past experiences with military doctors. Yeah...they tend to scrape the bottom of the barrel when it comes to selecting those personality types. But, I digress. So, perhaps the bar was low going in. Nevertheless, I couldn't be more pleased with Lumen's practices. Enrolling into their database was simple and only required 3 signatures. As I alluded to in the beginning, they accept VA sponsorship; which is a HUGE win in my book! Plus, I really can't say enough good things about their updated equipment. And for those wondering, they use an ophthalmoscope (don't try saying that 3 times fast) to view the insides of your eyeball--as opposed to dilating your pupils so wide you come out looking like Hermey the elf. IYKYK. Now, I can't speak to their prices for eyewear. I'd only caution the average consumer to purchase their glasses online somewhere--especially if you only need readers. IMHO, there is NO reason to purchase glasses likely priced in the triple digits that you'll only need to wear part time anyway. Unless there's a frame set you're just DYING to have, I really don't see the point. Someone should have told that one guy who visited back in May of this year (also, don't buy Ray-Bans?). Inflated prices aside though, I don't think that warrants a one star review against this place. But that's just MY opinion. Anyway, I have to come back here in a few months to check on some...questionable marks in the back of my eyeball. But that's merely a testament to their meticulous nature. Lumen Eye Care is worth 5 VERY relieved, normal sized pupils out of 5.

Went here to do eye exam for my mom... everything went well, and it's a nice eye exam. And they…read moreemail the prescription upon request. I'll recommend this practice.

I saw Dr. Riddle with my companion and he was very thorough and spent as much time as we needed…read moreanswering any questions. Recommend to anyone!!

Purchased 2 pairs of prescription glasses on Lens crafters get 2 pay for 1 pair special. The two…read moreglasses came back with two completely different prescriptions!!!! My eye sight is now all screwed up with severe headaches. I went to a real eye doctor at Massachusetts Eye n Ear and they were shocked on how different the 2 pairs of glasses same prescription.... Buyer beware Lens Crafters is a scam!!! I have hired an attorney, so they will have to pay my medical fees!!!

problem was solved-thanks to the diligence of the two associates I worked with. After 4 trips in…read moreand numerous calls these two associates were extremely helpful and knowledgeable. I only know ones name and that was Evan, the other person was femaile with ned length blonde hair and glasses. Again thanks to them both.