Once you get past the front desk everything is great. But I swear to all things good they are the…read moreworst. Zero respect for personal space. Talking openly about patients. Making fun of patients who struggle with their kiosk check in system. Like I said the Dr are great but the front desk help is miserable

This was my first visit here, as I was trying to find an ophthalmologist closer to my home. I…read morewaited 25' past my appointment time to be called, & the resultant examination by the optician (I presumed) seemed cursory at best. After waiting another 10' or so, the ophthalmologist arrived and her examination couldn't have taken 5 minutes- she was trying to get out of that room like it was filling with poison gas or something. Very hurried, & not the level of care I have come to expect as normal. Also my last visit here...

I have been going to Dr. Timothy Blake for several years and I highly recommend him. He is always…read morevery personable, thorough, and right on top of things. He explains things very well and in a way that is easily understood and not rushed or condescending. If there is any kind of issue he always follows through and works to solve it. He recently performed cataract surgery on both eyes and I was very pleased with his thorough explanation of my options and how encouraging and supportive and thorough he was throughout the whole process. The Surgery Center staff were all wonderful and very supportive as well. I am very pleased with the results-- I have worn glasses for distance vision since second grade and now I don't need to, and it's amazing to me how clear my vision is!! I highly recommend Dr. Timothy Blake!!

Dr. Timothy Blake is professional, personable, thorough and a gifted surgeon as well. I was born…read morewith terrible vision and have worn glasses since second grade. Dr. Blake discovered cataracts in both of my eyes recently and over a month or so performed cataract surgery on each eye. In what to me is a miracle, I now have 20/20 distance vision and for the first time in my 70 years I don't require glasses for long distance. During the entire process Dr. Blake was clear about all my options, detailed about what to expect and encouraging and supportive along the way. He never rushed through my appointments, he listened to me and he asked if I had any questions or concerns. The entire staff in the Surgery Center were amazing. The surgery was quick and painless. I feel very fortunate to have a doctor like Timothy Blake

Hill eye associates is an amazing office. All of the employees were so friendly and helpful. The…read moreeye doctor was extremely thorough and pleasant. The young lady that helped me pick out a new pair of glasses went above and beyond helping me. I highly recommend Hill eye associates.

I have been a patient at Hill Eye Associates for many, many years, and I would not go anywhere…read moreelse. The office environment and staff are so welcoming and helpful. Dr. Hill is so patient and thorough in his examination, he always asks how are you doing, and he listens to what you say or ask. If you have to go to an eye doctor, you are not going to find a better eye doctor than Dr. M. Hill.

We all know the front desk folks have NO customer service skills but....when I was explaining to…read morethe Dr that no I would no do a quarterly exam because my insure won't cover and I can't afford it and further explained that I had to take a loan out to cover what my insurance would not for my cataract surgery the response was to laugh

They are awful!! I had my exam and went over to order my glasses, picked them out . Then I staetd…read morethat they uploaded the information i had for discounted pricing . she looked it up and stated that they did not accept that plan.so I say why did you not tell me that when you uploaded it? Then I go to the desk and say I needed a copy of my perscrition and they staed I would have to pay an addtyional sum of 41.20 for it.I was not happy. this year my appointment for 06./11/2025 . so i goggled about paying for the prscription in New hampshire and found a federal mandate stating that they must provide patients with a copy of thier perscrition regardless if they ask for it or not. After talking to a manger I was told the fee was for them doing a refaction test. What to Expect During a Routine Eye Exam: Visual Acuity Test: Using an eye chart, the doctor assesses how clearly you can see at different distances. Refraction Testing: If you need glasses or contacts, this test determines the strength of the lenses needed for optimal vision. External Examination: The doctor will examine the outside of your eyes, including eyelids, lashes, and the whites of your eyes. Slit Lamp Examination: A special microscope is used to inspect the front part of your eye, including the cornea, iris, and lens, for any signs of disease or damage. Pupillary Reactions: The doctor will observe how your pupils react to light, which can indicate potential problems. Eye Pressure Measurement: This test helps screen for glaucoma, a serious eye condition that can lead to blindness. Retinal Examination: The doctor may dilate your pupils with drops to examine the back of your eyes (the retina) for signs of disease or damage. Visual Fields Test: This test checks your peripheral vision, identifying any gaps or blind spots. Eye Movement and Alignment Tests: The doctor checks to see if your eyes move correctly and if they are properly aligned. Discussion of Symptoms and History: The doctor will ask about any current eye problems, overall health, and any vision changes you may be experiencing.

Terrible communication when it comes to billing people. I've had contacts for the last 20yrs of my…read morelife, I've always gone in for an annual checkup every year so I can get contact lenses and my insurance always covers the visit. I ended up getting a bill in the mail weeks after my visit because I am a diabetic. I've never heard of such a thing. An extra $73! This is my second year with focused eye care and the first visit I never got that bill. I called and they said they had to charge me extra because it's "medical" and they waved the first year for me. I have literally never heard of that ever. They did literally nothing, it was a regular checkup. It's not like they did anything special because I'm a diabetic. So, don't go here if you are a diabetic, they'll charge you. Or atleast don't tell them ANY of your medical background when they ask because they'll hold it against you. So bizarre. My husband made an appointment for his annual checkup at this place before I got this bill in the mail...I made him cancel and go somewhere else. Terrible!

Be very careful with this group. Once upon a time they placed a priority on quality patient care,…read morebut now the focus is simply revenue. They will manufacture reasons and excuses to bill your Medical Insurance provider rather than your Vision Insurance provider. If I'm being billed a Medical fee, then I had better be treated by an Ophthalmologist rather than merely an Optometrist. Most disconcerting is the fact that when I consulted with an MD concerning the diagnosis made by Focused Eye Care, I was informed that I did NOT have that condition, nor any condition which would warrant billing a Medical fee instead of a Vision fee.

Went here to do eye exam for my mom... everything went well, and it's a nice eye exam. And they…read moreemail the prescription upon request. I'll recommend this practice.

I decided to buy my Rayban eyeglasses at Lumen eye care back when it was called Illumineyes. Rather…read morethan buy them from a discount box store or chain store I paid a premium price thinking quality and customer service. I had to bring them back for an adjustment because the arm hinges became bent and they were adjusted. Earlier this year or late last year before they moved to their new location and changed their name, the hinges to the arms became misalign/bent again and they adjusted them a second time. This week I went to their new location and now called Lumen Eye Care because for a third time needed to be readjusted because again the hinges were bent/misaligned. This time when I checked in at the front desk and verified I bought these glasses there, a male person I think it was one of the doctors said I will help you. He asked what was the problem and I explained the issue and gave him the glasses. He took them out back and I was thinking like the previous visits he was adjusting them. Instead he was verifying I purchased them at the old location and name, when I bought them and knew I was backed at least once with this issue. He told me there was nothing he could do and it was a known issue with these Rayban glasses they don't even sell this particular frames anymore. So what changed from the last two times I been there.? They changed locations and name. If it was a known issue why didn't he tell me rather than fix them like the other two times? Didn't want to deal with products purchased at the old location and old name? I don't know the answer. I do know I will be getting a new prescription this summer and I do know I won't be buying them from Lumen Eye Care.

I saw Dr. Riddle with my companion and he was very thorough and spent as much time as we needed…read moreanswering any questions. Recommend to anyone!!

problem was solved-thanks to the diligence of the two associates I worked with. After 4 trips in…read moreand numerous calls these two associates were extremely helpful and knowledgeable. I only know ones name and that was Evan, the other person was femaile with ned length blonde hair and glasses. Again thanks to them both.

I went to the Nashua Spitbrook store for an eyeglass frame repair. I had purchased frames/glasses…read moreseveral years ago at same store. A tiny screw holding one of the arms had loosened and fallen out. The screw was not to be found. I was greeted immediately by an employee. They took my glasses and was able to repair ! All at no cost ! So appreciate having this Lenscrafters store and employees that are happy to help walk-ins !