Once you get past the front desk everything is great. But I swear to all things good they are the…read moreworst. Zero respect for personal space. Talking openly about patients. Making fun of patients who struggle with their kiosk check in system. Like I said the Dr are great but the front desk help is miserable

This was my first visit here, as I was trying to find an ophthalmologist closer to my home. I…read morewaited 25' past my appointment time to be called, & the resultant examination by the optician (I presumed) seemed cursory at best. After waiting another 10' or so, the ophthalmologist arrived and her examination couldn't have taken 5 minutes- she was trying to get out of that room like it was filling with poison gas or something. Very hurried, & not the level of care I have come to expect as normal. Also my last visit here...

I have been going to Dr. Timothy Blake for several years and I highly recommend him. He is always…read morevery personable, thorough, and right on top of things. He explains things very well and in a way that is easily understood and not rushed or condescending. If there is any kind of issue he always follows through and works to solve it. He recently performed cataract surgery on both eyes and I was very pleased with his thorough explanation of my options and how encouraging and supportive and thorough he was throughout the whole process. The Surgery Center staff were all wonderful and very supportive as well. I am very pleased with the results-- I have worn glasses for distance vision since second grade and now I don't need to, and it's amazing to me how clear my vision is!! I highly recommend Dr. Timothy Blake!!

Dr. Timothy Blake is professional, personable, thorough and a gifted surgeon as well. I was born…read morewith terrible vision and have worn glasses since second grade. Dr. Blake discovered cataracts in both of my eyes recently and over a month or so performed cataract surgery on each eye. In what to me is a miracle, I now have 20/20 distance vision and for the first time in my 70 years I don't require glasses for long distance. During the entire process Dr. Blake was clear about all my options, detailed about what to expect and encouraging and supportive along the way. He never rushed through my appointments, he listened to me and he asked if I had any questions or concerns. The entire staff in the Surgery Center were amazing. The surgery was quick and painless. I feel very fortunate to have a doctor like Timothy Blake

They call it the Medical Eye center in ads but when you go there they emphasis eye "clinic". Nashua…read moreis a new location and I can understand growing pains but that tiny office is staffed with some unhappy people so if you go there make sure you keep smiling when, after be dilated immediately, you sit or possible stand in a crowded waiting room with no masks, for an hour. The money is in procedures so once you are stable you will be scheduled to meet their needs not yours.

Terrible communication when it comes to billing people. I've had contacts for the last 20yrs of my…read morelife, I've always gone in for an annual checkup every year so I can get contact lenses and my insurance always covers the visit. I ended up getting a bill in the mail weeks after my visit because I am a diabetic. I've never heard of such a thing. An extra $73! This is my second year with focused eye care and the first visit I never got that bill. I called and they said they had to charge me extra because it's "medical" and they waved the first year for me. I have literally never heard of that ever. They did literally nothing, it was a regular checkup. It's not like they did anything special because I'm a diabetic. So, don't go here if you are a diabetic, they'll charge you. Or atleast don't tell them ANY of your medical background when they ask because they'll hold it against you. So bizarre. My husband made an appointment for his annual checkup at this place before I got this bill in the mail...I made him cancel and go somewhere else. Terrible!

Be very careful with this group. Once upon a time they placed a priority on quality patient care,…read morebut now the focus is simply revenue. They will manufacture reasons and excuses to bill your Medical Insurance provider rather than your Vision Insurance provider. If I'm being billed a Medical fee, then I had better be treated by an Ophthalmologist rather than merely an Optometrist. Most disconcerting is the fact that when I consulted with an MD concerning the diagnosis made by Focused Eye Care, I was informed that I did NOT have that condition, nor any condition which would warrant billing a Medical fee instead of a Vision fee.

Went here to do eye exam for my mom... everything went well, and it's a nice eye exam. And they…read moreemail the prescription upon request. I'll recommend this practice.

The real test of an excellent organization is how your treated when unexpected problems arise. In…read moremy case, I was given a prescription for glasses from my ophthalmologist in Mass and I brought it to IlluminEyes to be made. When I put them on my vision was still frustratingly blurry and I was now out the money for my initial eye exam and presumably for my new glasses which were useless. Amy immediately reassured me that I had a 90-day warranty on the glasses and that I should go back to my ophthalmologist in Mass and make sure I was given the correct prescription. Turns out, I was not given the correct prescription and Kristen very graciously took my new one and had my new glasses made and my unexpected problem was solved reassuringly, competently, and expeditiously, and at no additional cost. When an organization protects you on the downside then you only have an upside. This is why I will remain a client.