Purchased 2 pairs of prescription glasses on Lens crafters get 2 pay for 1 pair special. The two glasses came back with two completely different prescriptions!!!! My eye sight is now all screwed up with severe headaches. I went to a real eye doctor at Massachusetts Eye n Ear and they were shocked on how different the 2 pairs of glasses same prescription.... Buyer beware Lens Crafters is a scam!!! I have hired an attorney, so they will have to pay my medical fees!!! read more

problem was solved-thanks to the diligence of the two associates I worked with. After 4 trips in and numerous calls these two associates were extremely helpful and knowledgeable. I only know ones name and that was Evan, the other person was femaile with ned length blonde hair and glasses. Again thanks to them both. read more

I went to the Nashua Spitbrook store for an eyeglass frame repair. I had purchased frames/glasses several years ago at same store. A tiny screw holding one of the arms had loosened and fallen out. The screw was not to be found. I was greeted immediately by an employee. They took my glasses and was able to repair ! All at no cost ! So appreciate having this Lenscrafters store and employees that are happy to help walk-ins ! read more

went in to get my glasses fixed. I purchased them at this location in February. The part of the glasses that goes around your ear always separates from the frame. I thought they could fix them, but the young lady said that there was nothing she could do. I said ok, I won't be back and thank you for your time. she told me to "have the day I deserve ". seems kinda rude. if I was her manager, I'd have a talk with her. read more

450 $ glasses. Defective after 14 months There reply Sorry Not good practice. For me anyway read more

If I could give this place zero stars, I would after today's AWFUL experience. Do NOT go here. Unless of course you want them to destroy your glasses over a simple fix. Stopped in around 5pm today to pick up my daughter's new glasses and to see if they could replace a screw(which I had with me) in my glasses that had popped out. The lady that took my glasses proceeded to "jam"(her words) a screw that was the incorrect size into my hinge of my glasses. The screw was literally crooked and hanging out both sides of the hinge which she also bent "jamming" the too big screw into them. She told me, it was the best she could do and it "should" be fine because they didn't have the right size. I'm sorry, I'm suppose to be ok/thankful for you doing a terrible job? When I asked her why she didn't use the screw I brought with me she said she couldn't use that. Huh? I literally gave it to you??? When I saw how bad it was I proceeded to say I couldn't leave them like this because they wouldn't even hinge close properly she then proceeded to shrug and gave me attitude about how that's all they could do like I was the problem. When I asked where I could go to get them fixed correctly she huffed at me as if I was being ridiculous and was suppose to leave them in the awful condition she just created and told me, "ummm where you bought them?" Where she then proceeded to walk away leaving me mid convo. My daughter and I were horrified. I ended up leaving upset and crying because I have never been treated that poorly by someone before. It was a simple fix that was turned into a horrible experience/treatment. First off, if you didn't have the proper tools/screw to fix it that's fine. Send me on my way then but she absolutely shouldn't have proceeded to do a hack job by "jamming" a screw into my glasses that clearly didn't fit without clearing it with me first. Second, if you're having a bad day or don't like your job, don't take it out on customers via your awful attitude. I cannot believe anyone offering a service would treat people in such a horrifying way. read more

Made an appointment on line. No problem. To them had AAA FOR THE discount. For got to double check. Never gave it to me. Got my exam. Tells me oh we ran out of your free sample of contacts. I will never return. They just wanted to sell me glasses and contacts. No Thankyou !!! Hope this helps someone else read more

The worst customer service I have experienced in a long time. Last week my children had eye exams at the lens crafters in the mall and got contacts. That was a satisfactory experience. Since we still needed to have their lenses in their frames updated to go along with the new prescription, we came to this location today. When we walked in the associate was helping someone so we were just standing by the men's frames waiting to be helped. The cashier came over to tell me I had to put any glasses I tried on in a tray. I declined the tray because I do not wear glasses and had come in to simply drop off frames for new lenses for my children. She insisted I needed a bin "in case"...in case I suddenly lose my eyesight and decide I need glasses? I DO NOT WEAR GLASSES. We were not buying new frames, just replacing lenses. She had a sassy attitude as though I was looking to spread corona everywhere but I had no intention of touching any frames I was not shopping for frames. Then, we finally are told to sit and the associate starts helping us. I ask if the lenses would be able to be done within a day or so because my daughter is leaving to go back to school, she says yes. Then she looks at our prescription and says no, she needs to order the lenses but then it would be pretty fast once the lenses come in. Okay, fine. Then sassy pants cashier comes over- for no apparent reason and tells the associate she better have the technician "look at the frames" before she puts in an order. She leaves and comes back and says, Oh, the frames have a missing piece so the lab will definitely reject these. Okay, first- We purchased the Dolce & Gabbana frames a year ago online and they are essentially new. My daughter wears contacts everyday and the frames are not worn often, there is no missing piece. Second, the nosy cashier who suggested the frames be checked could have done that a half hour earlier instead of policing me about frames I was not going to try on in the first place- she could have asked what I was there to do and maybe brought those in to be "checked" at that point. Third, I thought we were ordering lenses and then putting them in the frames, not sending them out? How would a lab reject them? We have been going to lens crafters for years for both of my children and I am stunned to have such nasty "service" when I am there to spend money. We left and went to Nashua Eye associates and they were happy to take the frames and put lenses in them. So, in closing I would suggest some training for their employees (like how to be decent humans) and I highly suggest people go elsewhere. read more

Very long and annoying story short: It is August 13. I needed a new pair of glasses by August 24 in prep for eye surgery. My normal ophthalmologist/optician office said new glasses would arrive in 4 - 6 weeks. Maybe. I panic and call around to various local optical shops who all say 4 - 6 weeks. Maybe. I called LensCrafters* and spoke to Maria. She could not have been nicer. She said that depending on the perscription, they may have the lenses I need in stock. The next day I run over to my ophthalmologist's office after work to get my perscription and head to LensCrafters. I arrive around 3:00 PM. I talk with the greeter, who hands me a tray and points me to the section of cheap frames. I find something I like pretty quickly then hang around for someone to help me. The place was really busy so a wait was not a big deal. I pulled up email and sent a few replies. I am finally sat at a desk and a tech comes over. By coincidence, is Maria. She remembered my call from the day before and all the drama. We tried the frames picked and they worked really well. What I need done is to take the perscription for the close vision portion of my progressive lenses and put that in a single perscription lens. Maria is new and thought it would be no problem, but she called Sue over to verify they could do that in time for me. They went in the back for a while and came back out to say they had the lenses but they were on the heavy side. Is that OK? Absolutely! They said I'd be able to pick them up the next day. Perfect. It was then I realized I had left my FSA card at home. Sue said that is not a problem. "Go home and call us with the payment details and we can run the card." Wow, I expected that I would have to go get the card and come back to make the payment. Very accommodating. By the time I get home it is a little after 4:00. I call immediately and pay for my spiffy new glasses. Within the hour I received a text message saying that my glasses were ready. Wait, what? Every optician in the area quotes me a month or more, LensCrafters tells me 24 hours and in less time than it takes to watch * insert TV show of choice *, they delivered? I am so happy. Not only was the service amazing, even after putting the lenses in the frames, they fit perfectly, None of that silly figiting that normally needs to be done to get the right fit. This was a great experience. I'd definitely recommend this location. My only negative comment is that even with GPS on, I drove past the store twice. There is a sign mixed in with others in the shopping plaza but it was hard to see because the weight of the typeface is so thin. On a bright day it gets washed out. * Not the one in the mall. I didn't want to risk not socially distancing and figured this was the safer option. They seemed to do a great job keeping things clean. read more

It was my first time and the truth is that they treated me very well. I forgot the name of the people who attended me, but thank you very much. read more

I was exactly 8 minutes late for my eye appointment and they made me reschedule. 8 minutes on the dot. They were arguing it was 10. This is after I just purchased $780 worth of glasses and sunglasses. I will not do business here ever again. That being said. The asst Manager Maria was friendly and helpful. The guy working at the desk for the doctor is a complete dink. read more

Accidentally sat on my glasses while visiting from out of town. Broke the frame and did not have a spare pair. Went in when store opened and was helped immediately by very polite folks. They did everything possible to get my frames to where I could wear them until can get a replacement - no charge. Highly recommend. read more

Had an eye exam and ordered a lens for an existing frame. I got an email from them saying they lost my frame and I needed to buy a new one. Then they found my old frame and told me they would finish it in a week. After three weeks, I called, and they put me on hold for 2 hours and then hung up. When I purchased the glass lenses, I was told that it would be done by their in-store lab, which is why there would be a fast turnaround. He was lying to make the sale. The store manager told me three weeks later that they sent glass lenses to a lab in Cincinnati, Ohio, and they do not cut them in the store. Don't shop at this store. It is terrible. The service is horrible. read more

I called asking how much an appointment without insurance costs. I was put on hold for about 5 minutes for this SIMPLE question. Then, I was told that an appointment cost $139. I asked if that was normal since I am new to the area. They said it was. I then called a place that's about 4 minutes away and it was only $60 for the same comprehensive eye exam. I wouldn't trust them. read more

Went in to get a pair of non-prescription sunglass lenses for a set of ray ban sunglass frames that I had. Was going to be a gift for my son, who absolutely loved the frames and wanted to keep them as I upgraded to a new set. The technician who helped me was very nice and she stated they needed to send the frames off to get fitted with the lenses and she did share that there was a potential that the old frames could get lost. The chances were very low, but there was a potential that it could happen and I had to sign off saying that it was OK if that happened. If I wanted the lenses then I had to sign off so I did thinking a glasses store sounds be able to keep track of frames easily enough. Sure enough I get a call back a couple weeks later, saying that the lenses came in, but the frames were somehow lost. I would not recommend using this store. read more

Worse eyes glass place we have ever been too. I bought a pair of sun glasses , after a few months the coating came off on the inside. I always keep them in the case when I am not wearing them. They asked me if I bought the warranty . I said no. They weren't going to repair them , so I had to have a firm discussion and they finally agreed to correct them. I NEVER had the coating come off glasses in the last 20 years! My husband got bifocals, they measured them wrong twice! They told him he could come back for a free pair. He went back several months later and told him he had 30 days to get the free pair but they never told him that. They said they would speak to the regional manager who denied the free pair. All they care about is their bottom line. They sell cheap glasses and have horrible service . Will never go there again!!! read more

Lens Crafters at 225 Daniel Webster Hwy Nashua NH provided great service! My frames broke and my lens fell out. I brought the frames and lens in and Suzanne was so helpful! She fixed my frames and all was good as new in no time at all. Her experience and prompt service allowed me to get on with the rest of my day! Thank You! read more

I am highly disappointed with the customer service I received at the Lens Crafters at the Pheasant Lane Mall in Nashua today. I was the only customer in the store at 1:30 this afternoon, with FOUR EMPLOYEES in the store. I was in my work clothes, and upon walking in I immediately felt judged by my appearance. One male employee immediately went behind the counter, and began whispering to another employe, while looking at me. Two other employees sat at a table on their cellphones. When I asked for help, the female employee did not come out from behind the counter, and was very rude and unhelpful. I felt highly disrespected, and judged due to being in work clothes. I left an EMPTY store, with FOUR employees, without making a purchase, due to their lack of customer service, disrespect, and their JUDGEMENT ON MY APPEARANCE. read more

Just went in with my husband 6/13/2021 just before 3pm to make an appointment for later this week. The blond with curly hair was very cocky and extremely rude to us. Maybe because we are an interracial Caucasian/Asian family but there was no reason for her hostility at all. She was rude to my husband because she didn't want to spell out our last name, he was in the middle of it when he was interrupted rudely to ask for his first mind you our last name is only 8 letters long but she couldn't handle it.... Then when it was my turn to tell her my date of birth and first name I was just holding my mask away from my mouth a bit so I didn't have fabric in my mouth when I spoke and she yelled at me to "keep it over your nose!" She didn't even look at me and assumed I was taking it off my nose yet I kept it there the whole time. I was only giving my mouth a touch of relief to speak clearly for her! Then told me we couldn't bring our kid in for our appointments and we don't have anyone else to watch him so guess we wouldn't have time to pick out glasses due this. I never felt so uncomfortable and upset making an appointment for an eye exam. Never again at this location! Learn how to treat people even ones different than you are! read more

Wasted my time. I had an appointment and arrived on time. Waited 20 min, was not "checked in" then told I would need to check in and wait some more. Dr Anthony Fusco and others walking in and out very casually. No respect for customer. Not going to this store again. read more

Lens Crafters took my order to have my lenses on four pairs of glasses updated to a new prescription after my latest eye exam. I had glass lenses and wanted to continue with glass lenses. They sent my glasses away to their lab and told me it would take 5-7 days and they would let me know when they came back from the lab. They made no attempt to contact me and after four weeks I called them to find out the status. At first, they could not find the record. When they did find the record, they realized that the lab had contacted them and told them that they would not be able to fulfil the prescription since they no longer did "glass lenses" (only plastic). It then took them three weeks to return my glasses to the store and credit me for my 1200 purchase. They were not the least bit sorry. No apology for taking my order and delaying getting a new prescription for two months. This is a horrible place to do business. They lie. They make you feel that they are doing you a favour by taking your order. Their prices are ridiculous as well. read more

I was super excited to find this Lenscrafters not in the mall! There is plenty of parking close by, and the store is big, clean, and I was immediately greeted. I was left to wander the store on my own and pick out some selections; and then I had Jaimie and Austin help me pick out frames-- like they sat patiently and were super willing to help as I tried frame after frame giving me very honest opinions. They then figured out what was the best option for me-- If I went back to Mass assuming they took my insurance (I live in Mass, and I usually go to the Burlington Lenscrafters which I have had great experiences with; however, I just happened to be up in NH; and it was really nice to park and walk in the store directly), my triple A discount, or their current sale/promotion which ended up giving me the best deal. Because I ordered these frameless lenses that were specificly from Oakley, I had to wait two weeks for them to be sent out special. I got a text exactly 2 weeks from when I went in (I was given a choice of text or call when glasses were ready), and I had Magdala and Suzanne both help me pick up my frames and adjust them. The best part is my one year protection plan which is why I go through Lenscrafters to begin with-- my lenses/frames are such a big investment that I want protected! Highly recommend this location! read more

I called to get my records because i moved. They told me they would send me over a release form through email, that I could do an electronic's signature to release my records and then they would be able to fax to my new I place. Ok great! I checked my email my Spam and my junk mail all day and had never received anything. The next day I called them back, and explained what happened. The girl on the phone said she remembered it because she had helped the girl (Lexi)the day before. She said let's go over your email address and I will get that sent right over to you. We did that. Days later I have not received anything. The simplest task of emailing a form could not be completed. Awful read more

i had a coupon which was 50% off and they would not accept it because it had expire only a week. this company should look at all the reviews. they are rated so poorly. poor customer service read more

My entire family uses this Lenscrafters for our eyewear. My husband also sees Dr. Doan for his eye exams. We are so impressed with the staff at this location. A special shout-out goes to Dakota and Suzanne who always remember our names and even remember what frames I ordered the last time I was there to buy glasses! The customer service is exceptional! Dr. Doan found a medical issue that needed immediate attention for which we are very grateful. Kudos to the employees at LensCrafters in Nashua on Daniel Webster Highway! read more

Horrible customer service. A white blonde woman with curly hair and glasses gave me the worst attitude when I walked in today (8/25 at 3pm) Don't work in customer service unless you have some form of politeness and decency. I hope this woman is spoken to about her people skills because what I experienced here was unacceptable. read more

Don't shop here - the customer service is awful and you may get overcharged. I purchased two pairs of glasses here and later when comparing my receipt to my insurance benefits found that the insurance were applied incorrectly. When I returned to the store I was told it was a computer error and the insurance company was at fault. A manager came and wasn't sure how to process the refund, so she said she would call me. The next day she did call and told me to come in and I could do a return on the glasses and then re-purchase them with the correct benefit applied. I went back to the store as instructed and a third person told me that it would "take a very long time" for the insurance company to process the refund, but I could come back in about a month. (Yeah - sure, you overcharged me almost $100 but just go ahead and hang on to it. I'll be back in a month for my refund...) At that time I returned both pairs of glasses, and went to another store (with good yelp reviews) and bought two new pairs of glasses, with the insurance benefit applied correctly. Interesting that this was the same benefit I was told a day before would take a month to process a return. I did file a compliant with Lenscrafters and a store manager called and left a voicemail saying the general manager would be calling, but they never did. At no time were any of the sales people I spoke with the least bit concerned that I was overcharged. Furthermore, the information they told me was very different from what my insurance company told me when I spoke with them. I wonder how many other people didn't bother to check their receipts and were overcharged due to this "computer error." read more

I had a vision exam here yesterday, and picked up my husband's glasses, or actually new lenses in old frames. My appt. was with Dr. Lessard who is a most peculiar fellow. "Okay, follow the light, the light, the light, the light." "Now focus on that corner, the corner, in the corner..." Monotone. You get it. It was like he was speaking to a child, or maybe doing that line from the Green Mile, 'walkin' the mile, walkin' the mile...' He did a nice job of explaining the retinal images the technician had done; it was a canned explanation that I'm sure he has given dozens of times, so when I made a comment that something in my right eye looked different than it did in my left, he just said "Hmmm. But that's not a problem." So, I have no retina problems! Apparently I need stronger correction for reading and my distance vision isn't what it used to be either so he suggested progressive lens glasses, and I said that I hate wearing glasses, his response? "Hold on while I go fetch my violin." Well, go to hell you unsympathetic moron. This was the perfect opportunity for him to sell some contact lenses. Can you tell I was not too taken with Dr. Lessard? Next up, pick up hubby's glasses. No problem there, they were ready, in a little tray wrapped up in tissue paper. (Not even a complimentary little pouch.) They were placed in a fancy little bag like I'd been shopping at Tiffany's; when I got them home and he unwrapped the glasses he looked at them and said what the hell. The lenses were all marked up with whatever marks are needed to be sure the bifocal part is in the right place, but the nose pads had been removed at some point. So he had to go back and have things replaced. Total pain I tell ya. Anyway, I may or may not go back there to have my new prescription done in their frames. We'll see. read more

My son lost his glasses (again) and his back up pair was broken so I made an appointment with Lenscrafters for an eye exam. They were able to schedule it next day and claimed there should be no problem with getting his glasses that same afternoon. When did they tell me that they were having some kind of difficulty with their lens grinding machine? Not until after my son had his exam, picked out glasses, had them fitted, and I had paid for it all. The said the glasses shouldn't take more than a day... "two or three at the most" and they would call me as soon as ready. Of course they never did call, I had to call them, and the glasses took a week. Since then I called to have them fax over the prescription - that was a week ago. Still no fax. I wouldn't mind paying their prices if they ever actually came through on their promises, but they don't. read more

I have Only been a customer here for a few years. First visit I have no issues. Even with ordering contacts over the phone. This time was very different. The guy on the phone took my order for contacts. I had to repeat my card info 3 times to him. After getting off the phone I had an unsettling feeling. I check my account and was charged twice. I called back and was told it would take several days for a return. I did not give them card# for return so, did they write my card # down on paper? So this guy screwed up and put my card through to many times. This location should do more training on how do deal with people they just want your money. It is unacceptable, I will be doing business elsewhere! read more

I went here looking to replace my glasses, which I had purchased at a different Lenscrafters two years ago. The anti-reflective coating on the lenses had aged to the point that it was cracking extensively. After waiting for twenty minutes to talk to someone (this place is busy and they don't have a line management system, so it's up to whoever is in charge on the floor to make sure customers aren't languishing in the back corners unattended), I finally spoke to someone about the frames I was interested in. When I told them I wanted them to use my previous prescription (I find every time I get a new eye exam they give me a crazy strong prescription and it makes me blinder as my eyes adjust to it), they told me that it was against the law. After I left, I walked into a different optician and they said that there was a NH state law against using old prescriptions, but all they had to do was blank out the old prescription and take the measurements from my glasses, as I had asked them to do. So... if you go there, expect to pay for an eye exam, since they're certainly not going to go out of their way to not get more money out of your pocket. read more

I had a great experience buying glasses at this location. The customer service was excellent and the price beat any other location or store that I priced my glasses out at. By the time I got coffee and gas, I had a text saying both pairs of my glasses were ready! I would suggest working with Jenna, she got the price down for me, by telling me all my options. And I am really, really happy with the glasses I got. I will be back ! read more

Had Dr Lopez Great manners, great experience the assistant was very helpful and polite way better experience than these other reviews lead you to believe. I walked out pleased... read more

Despite having to drive 30 min to correct a problem caused by the Manchester store, the woman I worked with was great and made the experience a little less horrible. read more

I can not say or write a less favorable review of this store. I understand there is a wait for glasses but over a month and still have no glasses. Excuse after excuse. The lab cancelled the order. The glasses were sent back to another lab. The lab didn't do the correct job. On and on. I call them I'm put on hold every time I walk in the store 4 employees just chit chatting. I ask for a manger none available I ask for a call back nothing. How do they stay in business. I could go on but I think I have made my point. STAY Clare of this store if you want your glasses anytime soon. read more

I understand that this place makes their money on volume, and that was very apparent in their poor customer service. 1st appointment: kept us waiting 45 minutes for our exam 2nd appointment: was 10 minutes late, kept waiting 10 minutes, and then told that the appointment was cancelled I think this is terrible. We'll be going elsewhere from now on, which is too bad. read more

Had an eye exam than bought some lens and frame everything was ok til they told me to come back an hr later... or when I received a text from them.. ok that's fine. Two hrs later still no text. I went in and ask for my glasses. Wow so much for texting. Yup their respond was they threw it in the drawer.. yeah ok. One thing I hate is people who don't follow through. read more

Had a bit of a problem with one of the store managers names Krista, I caught her in a deception and she became quite embarrassed and then incensed. It's one thing to make a mistake, no one is perfect. It's another thing to outright lie to a customer (yes, my family and I are, now were, long term customers). We now only frequent the store at the Pheasant Lane Mall and have even begun trying Nashua Optical. Suggestion: avoid this location. read more

I'm being generous as the employee may have been new. I went to only buy sunglasses ( nonprescription). The only pair that I liked and only LensCrafters carries them. I asked many, many questions to make sure I cover all my bases since I paid close to $350. He did not elaborate on anything, did not answer any questions without someone else's help. Even the help did not look at me directly but through this guy who could not seem to answer anything. I hope to have no issues with the glasses when they finally come in because I felt no one really wants to deal directly with a customer. read more

The worst customer service ever!! I had to wait so long just to order some contact lens, I ended up asking two people to help me and eventually was seated. The service felt so rushed and impersonal, I had asked the associate multiple questions and none of them were answered. Instead she quickly got up and wished us a nice day before I had to remind her to respond to my inquiries. I called back to cancel my order after finding a better deal and was placed on hold for literally 20 minutes...... so frustrating when you absolutely need eyes. read more