I had a disappointing experience during a routine contact lens exam at Windham Family Eye Care…read more When I arrived, the front desk staff member told me she was locked out of the office computer system and could not log in to access insurance information. She even showed me the screen and explained that she couldn't access the insurance portals. I also observed multiple usernames and passwords written on sticky notes attached to the monitor. Because of this, the office could not verify my insurance benefits through Davis Vision. Despite not knowing my copay or contact lens allowance, I was told I needed to pay something and ended up purchasing a box of contacts for $85 out of pocket. A few weeks later I received a voicemail saying my contacts were ready and that I also owed $125 for the contact lens exam, which had not been disclosed during the visit. When I called to ask about it, I was told my contact lens allowance had already been used simply because the office billed the exam. This was frustrating because I had already paid for contacts out of pocket specifically because the office could not verify my insurance. After raising concerns, the exam fee was eventually waived, but only after a lengthy discussion. Overall the experience involved significant disorganization, lack of insurance verification, and unclear communication about fees and insurance benefits.

I felt very comfortable and Dr. JENNIFER took her time and explained things very specific to me…read more Nothing like a mom & pop shop to take care of your eyes. Much better and more personal than the large chain places. No pressure to buy glasses either.

I had a great experience. They left me alone and told me to ask if I had any questions while I…read morepicked out my frames. Vivian was great! She checked me out, helped me apply insurance to the order, explained my lenses, and went the extra mile finding the specific color I wanted in the stores stock so I could see them on. Couldn't have been more professional or warmer. Will definitely be using them in the future. Not sure why the reviews were so bad, seamless and efficient experience for me!

If i can give minus or even zero i would. I bought a Burberry frame with the lense and hoping its a…read morebetter quality -unlike my cheap online typical purchases- after 4 weeks, my lense that was supposed to be anti-scratch on top other options, it scratch only on the right side right where my sight located the most. So i go back there and they said oh its because u dropped it and scratch the ground. So i went home because it avoid the warranty. Now is on a year after and i dont even use it because the scratch keep bugging me and i just saw underneath of my lense its peeling off. Idk what is that but it's obviously a cheaply made coating and sell it for overprice market. I need people to know that to bring your business elsewhere. Their 'opticians' has no optician skill, they were taught how to 'be optician' without knowing what exactly they have to do. I went to a different optical store and told them my experience, he said that he used to be hired there and teach those salespeople to be 'optician' wanna be. And he is the one that made me realize why the scratch is only on 1 side. Lense crafter, you should be ashamed of your self. Selling overpriced item with no quality. Now i doubt my frame is really burberry or just a knock-off and sell it for $600 for profit. I paid almost $700 for those pairs. My online glasses are better quality than theirs. Bellow my red glasses has been 4 years w me from online store. Check out the difference.

I had an infection following cataract surgery. I pleaded with staff to give me an appointment to…read moresee the doctor. I was told he had no openings. I asked to see ANYBODY in the office, They said NOBODY had an opening, I said I'd go anywhere where my doctor practiced , They said he was booked. They sent me to someone else in the practice in another location. She misdiagnosed my problem. Had I not gone to Mass Eye and Ear Emergency, I could have lost my vision. You would be well advised to choose another practice.

Everything! Went w my sister to pick up script for glasses that she was told to come to office and…read moreit would be there. Office was closed at time she was told. "They went home because they had no patients". This was after speaking to numerous people. No one very helpful. When you call you get somebody from corporate who does not know anything. We were sent to a different office (which was almost impossible to find. Of course receptionist did not know what to do. Would never go back. Sister has changed eye doctors. Would give negative stars if I could

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.

I was very happy with my chosen eye doctor. The entre staff was smart and friendly! Dr. K was…read morethorough,smart,interesting and I could tell all-around nice guy ! Great sélection of glasses !!

took 2 hours, it was virtual the connection was bad and the Dr. was very confusing. Was not aware…read moreI made a "virtual" appointment. The techs were very nice, not their fault but the virtual setup they have is not efficient it took way longer.

Showed up today for an appointment for an eye exam at 11:00am. I was turned away due to apparently…read morebooking a virtual eye exam. I was caught off guard and confused by being told that I booked a virtual eye exam. The woman who was checking me in then rudely comments "it says virtual right when you book online". Again, I'm confused because I have never heard of a virtual eye exam and I've been wearing glasses since childhood. I then tried to show her the email I received to confirm my appointment, which indicates nowhere that I scheduled a virtual appointment, to point out that the location of the appointment is at MyEyeDr at 8 Stiles Rd, Salem NH. Her response is "yeah that's the location". She also noted that "this just went into effect yesterday". And also that she tried calling me to make me aware that this was telehealth, I checked my voicemails and the only message I have from MyEyeDr is a voicemail from September 13 confirming an appointment for September 20 (which I had to reschedule to today, September 27). My overall experience was very poor, the woman checking me in made me feel like I was doing something wrong by showing up in person for an eye exam. Very rude, won't be returning. *to note- before posting this review I went to book another appointment to see there is any mention of a virtual appointment, and there is not.

It was 20 years or more since I had my eyes checked out…read more I am sorry to say, that I have forty-eye-tis, which is a normal dx for a forty something male, living in suburbia New Hampshire. I had to wait 30 minutes for my appointment. Had a 10 am appointment and waited and waited almost canceled as I had another appointment after. I finally got seen and they were apologetic, and I had a good through evaluation. Still have good sight and happy to still see clearly with no devices. I would recommend but plan on waiting around.

Eye visit went well! Place was very busy, and the doctor…read moreseem to be multi tasking at a low level with the other clientele. For me, she stepped out 5 min to greet start another appt next door. I got a contact lens fitting along with regular routine check up. The doctor was very knowledgable and thorough which I liked. They have a nice selection of frames and I ended up picking one that day... But after all the options and copays etc, I had quite the bill! Oh well! Hope it's just this one time! I would go visit again... Oh and I had to wait not too long... 12 min later than what was scheduled

We arrived 15 minutes early for our 4 PM appointment on Dec 8th 2023 for my father. Since he is a…read morenew patient, often paperwork needs to be filled out on the first visit. I verified with UHC that LensCrafter's was in UnitedHealthcare's vision coverage on Nov 28. I also verified that the doctor we were seeing Dr. Abram was listed. The check-in female looked up the appointment and announced couldn't find my father's insurance on the portal. The check-in person said, "Perhaps the doctor is not with UHC". I said that was not true. Dr. Abram is listed with UHC. Then she said we could pay out-of-pocket. She asked if we wanted to reschedule. I said we did not. I got the impression she did not want to deal with a 92-year-old who uses a walker. He loves to read detective novels but needs new glasses. My husband and I both go to Dr. Abram's office (we have EyeMed insurance) and usually the check-in woman is snippy but mostly professional. I don't think she likes her job or old people. We can find another place that takes UHC and EyeMed.

Sold me crooked glasses! The box they came in was undamaged, but the glasses were crooked!read more

I just wanted to take a minute to say how awesome Samantha was to work with when I stopped into JC…read morePenny Optical, she provided the best customer service, friendly, knowledgeable. She made the entire process so easy and she is truly great at what she does. I would not go anywhere else but JC Penny optical in Salem. Cheers and thank you once again for great customer care. Best regards, Scott Bassett

From the owner: At JCPenney Optical, we want you to look and feel your best. That's why we offer comprehensive eye…read moreexams, contact lens fittings, and a variety of lens options and fashionable frames that reflect you!

I was hesitant to go to Target, but my insurance ran a special promotion discount on frames so I…read moregave it a shot. Everyone was incredibly friendly, knowledgeable, and kind! They took time to adjust the fit of my frame same-day because I was moving out of the area soon and even offered free shipping to my new out-of-state address or any local Target Optical. 10/10 recommend! Seems as though a lot of the lower ratings are 5+ years old. This location is also known at "Friendly Eyes Optometry"-- I'd recommend checking this for more recent reviews: https://local.targetoptical.com/eyedoctors/nh/salem/friendly-eyes-optometry

They will not let me purchase a replacement lens because my prescription expired, it is greater…read morethan 1 year old. I just want to pay to repair my existing glasses and they won't do it. The representative did day that for my next prescription the optometrist may give me a two year prescription, if I ask. Which is why I gave an extra star. Also my initial purchase of Oakley frames was a great deal, super low price. The Oakleys frames are durable but my vision is impaired because the lenses are scratched. The sales reps were excellent. They should have informed me of the repair policy.