Very good place, Dr shanley take time to realy understand what kids see, an she make them…read moreconfortable. Whitout any stress The choice of glasses is ease with those pro of face morphologie !! They see right away what is the best for us Thank !!

I had a disappointing experience during a routine contact lens exam at Windham Family Eye Care…read more When I arrived, the front desk staff member told me she was locked out of the office computer system and could not log in to access insurance information. She even showed me the screen and explained that she couldn't access the insurance portals. I also observed multiple usernames and passwords written on sticky notes attached to the monitor. Because of this, the office could not verify my insurance benefits through Davis Vision. Despite not knowing my copay or contact lens allowance, I was told I needed to pay something and ended up purchasing a box of contacts for $85 out of pocket. A few weeks later I received a voicemail saying my contacts were ready and that I also owed $125 for the contact lens exam, which had not been disclosed during the visit. When I called to ask about it, I was told my contact lens allowance had already been used simply because the office billed the exam. This was frustrating because I had already paid for contacts out of pocket specifically because the office could not verify my insurance. After raising concerns, the exam fee was eventually waived, but only after a lengthy discussion. Overall the experience involved significant disorganization, lack of insurance verification, and unclear communication about fees and insurance benefits.

They took great care of my mom. Very pleased with the eye doctor and his staff. She was happy with…read morethem.

Stay far away. If I could give zero stars I would. I filed a complaint with the state against…read moreTallman Eye for fraudulent billing practices. I booked an annual eye exam, which is covered in full by my vision insurance. I received a bill months later for a "medical exam" which they billed to my medical insurance. I spoke with billing several times, each time explaining the situation. I was told on several occasions that someone would speak to a manager and get back to me about correcting the issue. I also provided the information for my vision insurance several times. Some of the people I spoke with were helpful and agreed it was an error made on their end; however, I still never received a call back. It's now been months. When I called in today, the woman I spoke with said there's no record of my calls, that they don't have a record of my vision insurance, that she couldn't take my vision insurance because the claim was already filed as medical, and that there's nothing they can do. Tallman is billing my medical insurance, and costing me out of pocket costs, for something that should be fully covered by vision insurance.

Showed up today for an appointment for an eye exam at 11:00am. I was turned away due to apparently…read morebooking a virtual eye exam. I was caught off guard and confused by being told that I booked a virtual eye exam. The woman who was checking me in then rudely comments "it says virtual right when you book online". Again, I'm confused because I have never heard of a virtual eye exam and I've been wearing glasses since childhood. I then tried to show her the email I received to confirm my appointment, which indicates nowhere that I scheduled a virtual appointment, to point out that the location of the appointment is at MyEyeDr at 8 Stiles Rd, Salem NH. Her response is "yeah that's the location". She also noted that "this just went into effect yesterday". And also that she tried calling me to make me aware that this was telehealth, I checked my voicemails and the only message I have from MyEyeDr is a voicemail from September 13 confirming an appointment for September 20 (which I had to reschedule to today, September 27). My overall experience was very poor, the woman checking me in made me feel like I was doing something wrong by showing up in person for an eye exam. Very rude, won't be returning. *to note- before posting this review I went to book another appointment to see there is any mention of a virtual appointment, and there is not.

This used to be Salem Vision Center which was an excellent business. Great customer service, Dr…read more Onyon is wonderful. However , since ownership changed to MyEYEDr. Customer service is poor. Appointments are lengthy and not on time. It is taking over 2 weeks to obtain contact lenses. Would never recommend my eye dr.

I've been a Warby Parker fan for over a decade now because I love their affordable styles, ease of…read morepurchasing, and their commitment to donating frames to those in need. Even though I'm not from NH, the experience was so good that I'd highly recommend this specific store to anyone nearby. The staff here is truly wonderful--all three male reps working were incredibly helpful and attentive from the second I walked through the door. I stopped in to donate some old frames, and they made the process so easy, even letting me know exactly which nonprofit cause the glasses would be supporting. While I was there, I asked if they could tighten the frames I was currently wearing since they had gotten a bit loose. The rep who helped me was so delicate and attentive; he meticulously checked the fit from every angle--sides, front, and tilt--to make sure they were perfect. He even went above and beyond by cleaning off a stubborn film on the bottom and repositioning a lens that was starting to slip. That kind of attention to detail is rare! I wish I had grabbed their names, but they were all fantastic. Highly recommend getting your glasses there!

Go here to get your eyeglass prescriptions! Everything about this chain and location has been…read moreoptimal. The fashion choices, frame quality, and lens clarity is outstanding. And even better is the customer service. I changed my mind about a frame size 24 hours after making a purchase and they were willing and able to work with me to tweak the order. They also offer fair pricing. I've used WP in the past and this location is above the bar. Highly recommended.

Dear Patient Relations Team,…read more I am writing to file a formal complaint regarding the conduct of Caroline, the General Manager of your Windham, New Hampshire office. I have been a loyal customer of this location since your company took it over, and before that with MVC. My family and I have primarily supported the Windham store as we live in town, and over the years we have entrusted this office with a significant amount of business. Unfortunately, the experience I had today with Caroline was unacceptable and needs to be addressed at the corporate level. Earlier today, I visited the Windham office to return an unopened package containing two boxes of contact lenses along with a trial pair. Caroline was assisting another customer when I arrived, and I waited patiently until she called me to her desk across the entire office without getting out of her chair. When I explained that I needed to return the lenses and the reason why they were unused, she told me that the order had been placed through Ben at the Hampton location "and this was NOT her box" and that she was not willing to process the return because she did not want it reflected on her profit and loss statement. The look on her face told it all because you could tell she was just looking to cause a problem and make my life more difficult. I told her I believed returns could be processed at any store, but she refused to accept this return. I left the office and contacted Ben, the new General Manager of the Hampton location. Ben informed me that her refusal was against company policy and that she could have easily coordinated the return with him over the phone if she "didn't want to take the hit to her stores P/L." What concerns me most is that Caroline was aware of the correct policy and chose not to follow it. She admitted this when I called her back. If this a game or a business? Her actions felt punitive and directed at me as a customer, which is extremely disappointing given the long-standing relationship my family and I have with your organization. When I called her back to relay what Ben had said and to inform her that I would be reporting the incident, she suddenly offered to accept the return. At that point, the damage was already done. This is not the first time I have observed issues at the Windham office. Under Caroline's management, the environment often feels unprofessional. Staff members are casually dressed, food is visible on counters or being eaten from drawers, and the overall atmosphere lacks the professionalism and care I expect. In contrast, Ben consistently goes above and beyond to create a positive client experience. His leadership is a tremendous asset to your organization. I respectfully request that this matter be reviewed at the corporate level. Caroline's conduct today was inappropriate, contrary to company policy, and damaging to customer trust.

Eye doctor was OK , he leaves at the end of June, 2025. Glasses were extremely expensive compared…read moreto prior (similarly private) places I have been to. They do offer some deals, which is what I got. I wanted to use my expensive sunglass frames and just get prescription lenses, but I was quoted more than the cost of two pairs of glasses. On a positive note, they came in one week faster than advised. Also, Dawn at the front desk was super helpful and friendly .

Went to see Dr. Lamy to get an Lasik eye exam and possibly surgery. I have been searching for a…read moredoctor in Southern New Hampshire to do my laser vision correction and honestly was very nervous about such a serious procedure. I found a doctor in my hometown of Londonderry NH. Dr. Lamy was one of the most personable and professional doctors that I have ever met. His staff was incredibly knowledgeable and competent. I felt very comfortable having him do my Lasik surgery and he even has a laser suite right in his office! Thanks to Dr Lamy, I am seeing 20/20 without having to deal with my contacts anymore! Highly recommended! You will not be sorry! No pressure sales here! Just great people who really know there business. And a pleasant doctor, too!

The desk manager had to be the rudest person I have ever had the chance to meet. Mikayla Brown…read more She has zero patience and the bed side manner of a mean girl. I won't be going here any longer. I've been a Patient for well over 25 years. The mean girl mentality you have going makes it very uncomfortable. She gets annoyed just having to do her job. She'll purposely treat you like rudely, make you look stupid while she's nice as pie to others. I've seen her do it to not only myself. It's sorta mental. I did speak to the girl who took me in the back and she was well aware of her behavior as well. She apologized to me and was very calming. I also loved all the dr's and enjoyed my time with Dr Nguyen since my last Dr left. It's disheartening for me to leave the office, but that's how badly I felt after the treatment of this angry child. Hey, angry, mean girl.... Get yourself some help. Time to hang up your Pom poms. It's not cute anymore.

The eye care is very good but the billing is terrible! It took them 7 months after my visit to send…read moreme a $400 bill. It took 3 calls to the billing department and one to my insurance company to find out why. At this late juncture, insurance is unlikely to pay but assures me I am not liable for the amount. I am changing to another practice.