I brought my elderly parent in for her appointment yesterday. The doctor and his support staff are…read moreso nice, caring and thorough however, the two women at the checkout desk were so rude and unfriendly. The first one we went to just pointed to the next window- no smile, just a finger pointing. The second one had no greeting, no smile, just a big sigh and said to the rude woman at the other desk "what are we supposed to do with these?" Then she said that she wasn't going to do anything unless "she" was there - no idea who "she" is but I'm guessing it's a supervisor. So, another big sigh and said to me,"well, I'm not doing this so we'll have to call you later". I asked why I couldn't make the next appointment for my parent and she said, "she's not here and I'm not doing anything unless she says ok". Again, no idea who "she"'is. I asked for them to call me to schedule the appointment and she slapped a piece of paper down and said, "what number" so I gave it to her. 24 hours later still no call so I called the office and the very nice man who I spoke with said that they booked the appt already. I explained that they were supposed to call me and we never got a call, and that time was extremely inconvenient and we cannot make that time. He apologized but said that's all there is and there is no waiting or cancellation list but I could call back every day. So, while the medical staff is fantastic, the office staff needs some training on being friendly, as well as flexibility in scheduling. Rating is really 5 stars for doctor and nursing staff and 1 star for office staff.

They keep calling me to make an appointment - I called them back - on hold 15 mins... Ridiculous…read more Hung up - going elsewhere

This specialist doctor's group in eye, ear and throat diseases is the best I have encountered in a…read morelong time. ALL the staff is considerate, fast and fun to work with. No bureaucracy other than the minimum. They make you feel that they are there primarily to take care of your health issues and they are exceptionally focused on that. I came there with a self-diagnosed severe central vision loss problem and the administrative staff already acted swiftly on that on the phone by getting me an immediate appointment and I got to see the ophtalmologist superfast after prepping by the technician and the doctor spent a lot of time with me without rushing and made a spot on diagnosis (unfortunately very bad news for me) and she referred me to the best surgeon around and got me an appointment with him the next day, despite his months long booked appointment list. At the surgeon her diagnosis got confirmed and I was scheduled for surgery and treatment right away. The doctor at Arrigg Associates followed up without me asking by inquiring by phone how the visit went.. And when I got some additional issues later they were also very helpful and fast to respond. How great to have found those rare old-fashioned 'focused' and enthusiastic doctors (and all their equally good staff), we all would wish to have. I would have given them 6 stars if it were possible

I have been going here for my eyes for ears now and I must say, my last experience was awful. I…read morewent for my yearly eye check up on a Friday afternoon around lunch time. I go to check in and I am about third or fourth in line; no big deal, it's a Friday afternoon, it's right after lunch, it's bound to be a little busy, right? I arrived early just incase it was indeed busy. It took me 15-20 min to just get checked in There was only one receptionist checking patients in. To me, she seemed very unpleasant, had a look on her face which clearly showed she didn't want to be there and, was just taking her time and had no sense of urgency. There was one worker who asked the receptionist if she needed help to which said receptionist said "no, I'm good". I would have totally been alright with standing in line if this receptionist didn't have the attitude that she did. Her attitude along with taking her time really put a sour taste in my mouth. After all of that, I am sitting in the waiting room. My appointment was at 1:30. Then 2:00 comes, I'm still in the waiting room - no big deal, everyone expects to wait a bit at the doctors office, right? 2:30 comes, still in the waiting room. An older gentleman asks how long I have been waiting to go in, I told him an hour and he goes to me "I've been waiting almost TWO HOURS!" Finally @ 3:00, I get called in. I get it, doctors offices are busy, 9 times outta 10 we never get called in on time, its expected. However, it's a little ridculous that I waited an HOUR AND A HALF to get called in. After I get called in, the assistant does her thing, checks your eyes, dialates them and of course, before the check up can proceed any further, the drops that dialate your eyes have to settle in, which takes about 15 minutes. I waited over ANOTHER HOUR before I got called back in. The rest of the check up proceeds and I am all set. I checked my phone, it was about 4:15. I was at the eye doctors for THREE hours for a routine eye check up. I don't know what happened that day. Maybe they were under-staffed, maybe they over-booked. Either way, this experience put a bad taste in my mouth and I am considering switching eye doctors

My family and I have been going to this office for many years. Dr. Beck and his staff have always…read morebeen extremely friendly and professional. Whenever I have had an emergency I am able to get ahold of the doctors quickly. I like that they have a few locations. I highly recommend Dr. Beck and his staff.

I go back on everything I previously wrote. Why you ask? The doctor we'd been seeing moved on. I…read moreget a call Monday regarding Saturday's appointment. Are you telling me that the doctor just "walked" with no notice? I wish I knew where the doctor moved on to 'cause my family needs a new eye doctor now. I get a call less than a week before the three Saturday appointments (back to back) I'd set up over a month ago for myself, my husband and my son. Do you know how hard it is to book three appointments in the same block on a Saturday when your daughter does dance, your son does karate, your husband works nights and needs to sleep late in the mornings and you are running around like a nut case taking care of all of this. I booked things around these appointments because seeing the eye doctor is more important than a mani/pedi appointment or any other similar "pretty" appointments. This was the second time in less than a year that I've been "rescheduled." When I indicated this to the office she tried to "rebook" me. However, she didn't even realize she was rebooking a family of of three appointments. What was she going to do, call me three times to rebook us? So a July appointment for my family was about to turn into a September appointment to make it work for my calendar (something I'd already worked out if they'd only kept the appointments as is.) I informed the woman not to bother and that I'd be taking my family to another doctor's office -- one that actually keeps appointments. This prompted the office manager to call me back to try and resolve the situation. I'm at work while all of this is going on. I inform the office manager that I couldn't entertain the conversation since I was at work. She says she understands and lets me go. So with all of this the doctor calls. Again, he tries to keep my family there. He "agrees" to come in for the appointments as booked. At this point I start feeling like he's doing ME a favor. REALLY??? I attempt to let the doctor go as politely as possible but he wouldn't let me get a word in edge wise. I'm a receptionist. The office phone rang. I had no choice but I hung up on him. What does he do, he calls BACK and says that HE couldn't get his side in. HELLO???? This is a doctor's office -- not a hair dresser. Keeping appointments is more important than not in this business. You want to reschedule my hair appointment -- fine -- annoying but easily done more often than not. You want to rebook an overdue eye exam because you did't keep your last appointment -- not professional. Think twice -- that's all I can say.

Just had an eye-exam, as ordering glasses online these days has become the way to go…read more The place is really nice, big and airy, you don't feel compacted into a small space. The front desk were very friendly, and sorted out my insurance issues so the exam was covered - going so far as to make the annoying phone calls on my behalf. Dr. Chin was similarly awesome, friendly and helpful with questions, doesn't have that 'rushed' vibe that doctors often have.

I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

I've only been once so far due to my own negligence, I had a bad issue with my eyes…read more That was mistreated by previous doctors. I saw Dr. Donna Vann , she helped me big time And she is soo sweet, she made me feel very cared for. I am so very grateful to her ‼

This will be quick and to the point. They make an…read moreappointment for you 3 months in advance and you drive 25 miles and walk in and they tell you that they rescheduled you and claim the called your cell a week ago which obviously they did not. Then they come out with we will get you an appt in our office down the street in 30 minutes. Then you drive down there and 2 mins before getting there you get a call saying can we move you out 2 hours? I said no thank you. I would never go back there and the strange thing is Mass General recommended them. I'll call Mass General to tell them how bad they are but then look at their reviews here on Yelp.

Totally happy with this place, they were very friendly and helped me a lot. Especially Karen and…read moreJoe. I recommend this place. totalmente agusto con este lugar, fueron muy amigables y me ayudaron bastante. especialmente Karen y Joe. recomiendo este lugar

All the staff were pleasant, but professional Doctor…read moreanswered all my questions he even explained one of the of the Medicare Part B to stay away from I had a great experience with this practice

I went to Advanced Family Eyecare for an eye exam and new glasses. The optometrist was thorough and…read moredid a great job. His staff is really competent, friendly and helpful with selecting the right frames for my face. I recommend it highly.

From the owner: Advanced Family Eyecare provides eye exams, contact lenses, and name-brand frames to the Methuen,…read moreMA area.

My husband & I have been looking for a new eye dr, because we feel that Tallman Eye has become much…read morelike an assembly line. We felt like numbers there, rather than human beings. Boy did we find the total opposite of that here. Kasha, the first point of contact, Dr. Glynn, Kate Olsen, who adjusted both my frames for me (and was meticulous) and of course, the owner, Todd Rogers were all extremely welcoming and also knowledgeable & professional. We were not rushed. We didn't get any "hard sell" tactics, just good & thorough information. They have the latest equipment & technology (no more dilation, yay!) & a beautiful office with lots of great options for frames. Price is fair, especially considering they're in downtown Andover.

I've been going to Todd for over 20 years. I love the quality of the Zeiss lenses and the beautiful…read moretortoise shell frames I have for both my regular glasses and sunglasses. Both of them are from in his own line of Todd Rogers glasses. They really fit my personality and make me feel stylish. But, besides the excellent quality of his glasses, is the way he treats his customers. He gives everyone his special attention and has such and expertise in fitting you in the frames that it's amazing! Also his warmth, compassion and humor put you at ease. And he absolutely stands behind his work. Customer service is king and if you want the extra TLC, I highly recommend Todd. Don't be fooled into getting the cheapest glasses you can find. In the end you won't be happy. Through experience I have found that going to Todd his glasses are worth every penny!

It was time for my follow-up appointment & today was the day. My appointment was scheduled in the…read moremorning & actually I really didn't have much of a wait time. My appointment was with the nurse practitioner & I may be wrong? But I've found them to be very knowledgeable & take all the time needed to explain what they are doing, if I need a procedure, why etc. Since my last visit my issue has been noticably better. So it was great to report a positive vs a negative. The only thing that I wasn't obviously thrilled about was that she decided to use the sinus camera.... Or endoscope? Anyway, it's not that it was painful... Heck, I've endured " 8" - YES 8 covid tests with one that I swear was a lobotomy in disguise over the past year. So, yes there evidently is some tissue left. Well - the spray gunk they use to numb the area & using the camera was necessary & I did my best to behave....but the 1.5 minute or so it took to complete the procedure just wasn't one of my best moments...but it was real quick. With the wait time, follow-up exam, & camera thing , time spent there was way less than 1 hour.

Terrible. I've been waiting for an appointment for the last month. They have cancelled last minute…read more(day of!) 3 times already. Always a different excuse. Avoid if you want to be taken seriously