I have been going to Andover Hearing Center for over 3 years. Wendy is Wonderful. She always…read moremakes me feel good. There is no problem she can't handle. I would recommend her in a heartbeat. The office staff is also great, which is not always the case in all doctors offices. I have never had any kind of problem getting an appointment, and Wendy is always on time. Thank you.

Wendy did a tremendous job helping my father with his hearing aids. She also setup a system that…read morebroadcasts his tv audio directly to his hearing aids. It works great. He loves the system and not having to read close caption anymore. I highly recommend her. Thank you Wendy!

Very poor service. Inexperience personnel…read more Low supply, have to order and wait for supplied,

Scheduled an appointment for a hearing test, after beginning to notice my hearing had gotten worse…read moreas of late. Wow I didn't realize how bad it was, I met Victor Ramos, who did a fantastic job thoroughly explaining everything from how the ear works, to the test, to the options, and programming / fitting and sale of my first set of Miracle Ear hearing aids. I gotta tell you, I couldn't be happier. If your wife is threatening to kill you, (Like mine was) go see Victor, you will be glad you did!!

the lady at the desk was super rude and judgey. The white lady doctor didn't take me seriously and…read morekept talking to me like a child. From one future doctor to the actual doctors, you guys set a perfect example on how not to treat patients

Kept me on hold for over 30 minutes couldn't get an appointment to clean my ears until July…read more Services in past not very professional. Looking for a new ear nose and throat group.

This specialist doctor's group in eye, ear and throat diseases is the best I have encountered in a…read morelong time. ALL the staff is considerate, fast and fun to work with. No bureaucracy other than the minimum. They make you feel that they are there primarily to take care of your health issues and they are exceptionally focused on that. I came there with a self-diagnosed severe central vision loss problem and the administrative staff already acted swiftly on that on the phone by getting me an immediate appointment and I got to see the ophtalmologist superfast after prepping by the technician and the doctor spent a lot of time with me without rushing and made a spot on diagnosis (unfortunately very bad news for me) and she referred me to the best surgeon around and got me an appointment with him the next day, despite his months long booked appointment list. At the surgeon her diagnosis got confirmed and I was scheduled for surgery and treatment right away. The doctor at Arrigg Associates followed up without me asking by inquiring by phone how the visit went.. And when I got some additional issues later they were also very helpful and fast to respond. How great to have found those rare old-fashioned 'focused' and enthusiastic doctors (and all their equally good staff), we all would wish to have. I would have given them 6 stars if it were possible

I have been going here for my eyes for ears now and I must say, my last experience was awful. I…read morewent for my yearly eye check up on a Friday afternoon around lunch time. I go to check in and I am about third or fourth in line; no big deal, it's a Friday afternoon, it's right after lunch, it's bound to be a little busy, right? I arrived early just incase it was indeed busy. It took me 15-20 min to just get checked in There was only one receptionist checking patients in. To me, she seemed very unpleasant, had a look on her face which clearly showed she didn't want to be there and, was just taking her time and had no sense of urgency. There was one worker who asked the receptionist if she needed help to which said receptionist said "no, I'm good". I would have totally been alright with standing in line if this receptionist didn't have the attitude that she did. Her attitude along with taking her time really put a sour taste in my mouth. After all of that, I am sitting in the waiting room. My appointment was at 1:30. Then 2:00 comes, I'm still in the waiting room - no big deal, everyone expects to wait a bit at the doctors office, right? 2:30 comes, still in the waiting room. An older gentleman asks how long I have been waiting to go in, I told him an hour and he goes to me "I've been waiting almost TWO HOURS!" Finally @ 3:00, I get called in. I get it, doctors offices are busy, 9 times outta 10 we never get called in on time, its expected. However, it's a little ridculous that I waited an HOUR AND A HALF to get called in. After I get called in, the assistant does her thing, checks your eyes, dialates them and of course, before the check up can proceed any further, the drops that dialate your eyes have to settle in, which takes about 15 minutes. I waited over ANOTHER HOUR before I got called back in. The rest of the check up proceeds and I am all set. I checked my phone, it was about 4:15. I was at the eye doctors for THREE hours for a routine eye check up. I don't know what happened that day. Maybe they were under-staffed, maybe they over-booked. Either way, this experience put a bad taste in my mouth and I am considering switching eye doctors

I just had a procedure done by Dr Selig that I had done a few years ago by another Dr. The…read moredifference was night and day. 1st I had no trouble getting in to see the Dr and then was really pleasantly surprised at how soon I was able to schedule the surgery. Everything was clearly explained to me and I was more than pleased when she allowed me to see (using the space age equipment she has) the problem and exactly how she was going to repair it. I could not be more satisfied at the results and the total experience. Both her and the staff there rate an A+ from me.

I have been going to Dr. Fred Arrigg Jr. for 15 years after suffering from bilateral meniere's…read moredisease for that period of time. I have been to countless doctors in boston and elsewhere and can not recommend Dr. Arrigg enough. They have state of the art balance and hearing service and are accesible unlike some of the doctors in Boston that take 6 months for an appointment. If your unfortunate to have to go through an inner ear problem than go see Dr Arrigg, he had helped me live a relatively normal life.

I only came here because my usual urgent care place closed early that day and this was the closest…read moreurgent care location that accepted my insurance. I spent an hour here total, most of that time in the waiting room. I just walked in so perhaps if I had booked online I could have spent less time there. If you have the time, try booking ahead. Completing the online check-in process as a new patient was easy enough but it was a little annoying to have to submit driver's license and insurance card photos after the receptionist scanned both cards. Being able to view the waitlist online was nice. The medical staff were decent enough. Overall coming here addressed the issue I needed addressed, but I would rather go to my regular urgent care place.

I would give a review score of 1 based on the front desk treatment we received, and a 4 based on…read morethe actual services. When we walked through the doors of AFC North Andover for care for my elderly mother, Maria and Morgan at the front desk were incredibly rude to us. The way they treated us was dismissive, biased and verbally aggressive. When we told them they were being impolite, they responded with "If you don't like it, go somewhere else!". We will not be going anywhere else. This is our community and we are paying for the services they have committed to providing. We treated them with respect and expect the same in return. These are not quality employees. I'm shocked that AFC is employing people of low character and customer service skills. Hiring not one, but two, substandard and uncultured employees as the first impression with patients in our North Andover community is disheartening. I expected better from AFC. Then - we met Chris and Kayla (both absolutely amazing). Chris is the sole reason we are giving this place such a high review. He listened to us when we wanted to discuss the poor treatment by his front desk staff, then took steps to escalate our concerns. As a professional, he went above and beyond to provide immaculate care to my mother. We could not have asked for more excellent service. He is not only amazing at what he does, but he also advised us on the best way to be seen by Lawrence General. His advice worked. We are here now and were prioritized over other patients in the waiting room. Thanks to Chris.